From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I only received one pair of my shoes ordered 2. Every time I order something I always have complications.
I ordered a Jogger in small size. When it arrived, it's as large as Large but still labelled as Small. I work 6-6 so I have no time to return it.
Hello Sherell,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
JustFab is an okay site. They're one of the very few places I will buy shoes from online because as long as I get my size, they fit. The problem comes in when I discovered I had boxes of shoes piled up in the closet and forgot to "skip the month" so I have a useless $40 charge and have to buy MORE shoes just to use it... It is really difficult to cancel. I know they are trained to do everything they can to keep you, but it's frustrating to not be able to cancel through the online system. Last time I sat on hold for almost 45 minutes and was finally told they could put my account on hold for three months, but not actually cancel it. Had to be a manager to actually cancel it and no one was available.
Hello Katie,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
Very good experience. My stuff arrived on time. Alla stuff are perfect style and comfortable. The shoes are the best in my life.
Hello Eliscruz,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
This shoe is spectacular and so very comfortable. I love a strappy sandal and a nice heels. Haven't been able to find cute ones lately that I can walk in or wear all day but this shoe is definitely one. The indoor is so soft and cushiony, I love them.
Hello Carolyn,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love my membership at JustFab! I love to save up my credits so that I can update my wardrobe each season with fresh new looks. Whether it is clothing, jackets, hats, earrings, or shoes, everything is high quality. I still have pieces I ordered years ago that have been washed and worn repeatedly with little wear. Their membership is legit. It's like having a little fashion savings account there waiting for you when you're ready to shop... and if you want to skip a month, you can. If you love adding unique, high quality pieces to your wardrobe for affordable prices, I highly recommend JustFab. Whenever I wear one of my Just Fab ensembles, I get tons of compliments!
Hello April,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia
I purchased a basic white tennis show, the second time I wore them, one of the loops ripped off. I contacted the company regarding this issue, and they did not reply.
Hello Amy,
We apologize if the quality of our products fell short of your expectations. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love my shoes and they are comfortable. I have a lot of pairs of shoes from Just Fab.
Hello Dana,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I ordered 4 pair of shoes, all size 7.5. One pair is tight, two are ok and one pair way too big. I love all of them but only half fit.
Hello Jamie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
If you're plus sized like me, then you know how gratifying it is to find a good shoe. This espadrille is very comfortable and provides enough room for my feet. I choose extra wide width for obvious reasons. I hope the extra departments gets more treats like these! Enjoy ladies!
Hello Kearyn,
Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Renz
I ALWAYS skip the month, I have a reminder set to do so and have never missed it. Last month, I skipped it and evidently it didn't go through for whatever the reason may be. I love the clothing and I understand the system behind the subscription; however, I have tried to cancel the membership several times and it's always such a hassle, and I'm pushed to keep my subscription every time and just "skip the month" by customer service. I think a $55 fee for not skipping the month is outrageous.
Hello Chloe,
​Thank you for bringing this to our attention. We're sorry you had a bad skipping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very satisfied with the service received. No problem with my return. Cost was too large for me.
Hello Jean,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
JustFab is always a great experience. Navigation of the site is easy, checkout is easy. If I had one complaint it's that it's very difficult to use your credits.
Hello Denise,
We appreciate the feedback you shared regarding your member credits. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I returned a pair of shoes that didn't fit and it's been weeks, I have proof the shoes wee delivered back to JustFab and I still don't have my refund.
Hello Rebecca,
Thank you for taking the time to write a review! We'd be happy to assist you further with your question about the refund for the item you returned. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Ordered an XS jumpsuit and it was still big and fit weirdly. Boots I also didn't like. This is my second order and I wasn't fully satisfied with the product! I will be canceling my subscription
Hello Mary,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you received. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love their shoes! All my shoes are from just fab. They have shoes for every season, from work, school, church, weddings.
Hello Chelsea,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My experience with Just Fab has been wonderful I love everything I purchased and you always have great sales
Hello Carol,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Just Fab is quick with their deliveries and overall i is a good service
Hello Catherine,
Awesome! We're happy to provide you with a positive experience with our deliveries and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Dean
It was a fast issue free experience- shoes arrived quickly and were a perfect fit
Hello Ann,
Thank you for sharing your great experience with us! We always make sure to give you a seamless shopping experience possible. Have a great day!
Best,
Dean
I placed my last order over a month ago and still have not received it.
Hello Dami,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Janelle,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth