From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
It was a good experience I would recommend it to everyone to at least give it a shot. Beautiful styles great prices up to date styles. One shoe is prettier than the next array of all colors sizes styles lengths of heel.
Si ça aurait été en français aussi j'aurais su que vous preniez de l'argent dans ma cartes de crédit a tout les mois!
Bonjour Chantale,
Tous les commentaires sont importants pour nous, nous apprécions donc le temps que vous avez pris pour nous informer des frais sur votre compte. Nous nous efforçons de fournir un excellent service aux membres, c'est pourquoi un représentant de notre équipe des services aux membres vous contactera immédiatement.
Meilleur,
Ivy
I have worn the sandals twice and they are already coming apart.
Hello Laura,
It is with great regret that we received your feedback regarding the item you purchase. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Bought 3 pairs, all 3 were uncomfortable. Hard uncomfortable "leather".
Hello A'Kyra,
It is with great regret that we received your feedback regarding the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Excellent prices and great customer service.
The variety is good.
Hello Sandra,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Very affordable, comfy, and cute. Great for my summer outfits
Hello Laquita,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
I love Just Fab because I can find shoes for every season. Whether winter, spring, summer or fall. The shoes are just fabulous! Then you can go to the clearance and get shoes practically free and just pay shipping and handling. AWESOME!
Hello Charlene,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Very satisfied and faster than what I was expecting
Hello Chinel,
Thank you so much for the awesome feedback! We are happy to know that you love our service! Have a great day!
Best,
Renz
Just Fab never disappoints. They have the latest styles and with 2 teen daughters if I cannot find something for myself, I know I can always find something for them from accessories, to shoes and all the greatest fashions with unbelievable selections.
Hello Jeanette,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Dean
Clothes from here are absolute trash. I'm trying to just use my credita but the shoes hurt my feet, their clothes are all for short slim people that don't have a long torso. Fast fashion quality, but worse and expensive
Hello Kristin,
We apologize if the quality of our products fell short of your expectations. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Every item ordered was too small and had to be given away.
Hello LeAnn,
Thank you for taking the time to let us know that you are not happy with our size and fit. Your feedback is essential to us, and we want to respond as soon as possible. Our Member Services Team will get back to you as soon as possible to address your concerns.
Best,
Clark
Excellent and I love the comfort and quality of the shoes!
Hello Kris,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
My order arrived on the scheduled date. The items looked exactly like the picture on the website
Hello Larissa,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products.
Best Regards,
Clark
From the Subscription, to the service, to the quality of the shoes. JustFab is 5 stars all the way
Hello Alina,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services and quality products!
Best Regards,
Clark
Very satisfied with shoes at that special pricing.
Hello Lelia,
Thank you for the nice words that you said about our products and the promotions we have. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I never received my purchase, I'm very disappointed. I never experienced this from Just Fab.
Hello Gabrielle,
We appreciate you bringing this to our attention and we are sad to know that you haven't received the item(s) you have purchased. We value you as a member and want to make things right! A representative from our Member Services Team will email you immediately.
Best,
Clark
JustFab has not given me any reason to be disappointed with anything. I tried them out in 2021, was happy and now I am a regular client.
Hello Gladys,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
For the most part I love your product. I have ordered several things. Everything I have gotten has been good quality product. The fit has caused me issues a few times but hasn't bothered me enough to stop ordering
Hello Jodi,
Thank you for taking the time to express your thoughts. We appreciate your comments about our sizing. Our Member Services Team will get back to you right away.
Best,
Clark
I don't like that if something is on sale the site does not let me use my credits for it. They should let ME be the one who determines what I spend them on. I know it for what it is, a way to keep me tied to them forever as I try not to waste money I already spent but it's F***ing irritating and pisses me off every time I login to try to get rid of them.
Hello Erica,
Thank you for taking the time to provide comments. Your feedback on how to use the credit is essential to us, and we would like to address this as quickly as possible. Our Member Services Team will contact you as soon as possible to assist you with your concerns.
Best,
Clark
I still waiting for an answer, an order that I didn't make, I want my money back!
Hello Daiana,
Thanks for sending your review! Your feedback regarding your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jamie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz