From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I have been looking for clear, low heel shoes and I found two different pairs with JUSTFAB! I am so excited because I will have shoes to wear to dressy affairs without worrying about if the shoes will match.
I love shoes always have. Sale makes easier purchase exactly what want
Hello Vera,
We are glad you are enjoying our products and promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Calidad de producto, rápida entrega, gran variedad
Hello Edny,
¡Impresionante! ¡Nos complace que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de brindar los mejores productos y servicios! ¡Qué tengas un lindo día!
Best,
Renz
Took a while for them to get here but they're super cute. Haven't gotten to wear them anywhere yet but I can't wait!
Hello Morgan,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I am tired of trying to keep up. I do not have the luxury of time to remember to skip months on merchandise that is not cut for my body shapes and is not great quality.
Hello Tracy,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Always fast shipping, the quality is great prices very reasonable. You can look like a million without spending it
Hello Verna,
We’re so happy to hear you’ve had a great experience with Justfab. We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
One pair of sandals that I bought for sure need to be returned. How do I do that?
Hello Beverly,
Thanks for sending your review! Your feedback about returns is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I loved all the shoes I ordered but unfortunately my for is so slim all of them were too wide. I was so disappointed. I thought I was set for the summer. Great sandals though.
Hello Destiny,
We apologize if the quality of our products fell short of your expectations. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The items that are bought was for my birthday and I am very happy with all of them
Hello Lokneeca,
We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have so many boots as the prices drop so low I can't help myself buy more and more lol
Hello Carleen,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
They subscribed me to their plus plan and charged my account without my consent, which seems like abuse to me.
Hello Odalis,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
This site makes cancelling membership nearly impossible.
Hello Katherine,
We're sad to know that you want to end your VIP membership. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
Nice items, easy transaction. I'm not a big fan of the VIP program as I always forget to skip the month and keep gettin charged
Hello Silvia,
We appreciate the feedback you shared regarding the VIP membership. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Literally my fav place to buy shoes! Bought some gray boots from JustFab over a year ago and i've never gotten more compliments on shoes, just bought two new pairs and can't waitttt to wear them. Worth it to buy from here for sure
Hello Naomi,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I ordered a pair of tennis shoes and gladiators. They were as described. The gladiators are a little bit rough to get into, but I love the style. Will just need to get them laced up to match my feet and legs.
Hello Shon,
We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I made a purchase on May 20, today's date June 16 and nothing, I called the 800 number 2 weeks ago they offered me to resend it well whatever was available and a refund for what wasn't later that day I realized it wasn't the whole amount idk why but whatever I was expecting the second shipment for June 14 still waiting this is just totally unacceptable NEVER AGAIN
Hello Hilda,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Shopping with justfab is super easy. The styles are unique and colors are great. The items are also very durable. My only concern is the magazine that are marketed, I never receive them.
Hello Paula,
Thank you for taking the time to express your thoughts. We appreciate your comments on the magazine. Our Member Services Team will get back to you right now.
Best,
Clark
Have not for the life of me been able to use the member credits and I have tons
Hello Patricia,
We appreciate the feedback you shared regarding our member credit. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
It is always easy to find. The price is perfect. Great customer service. You can't go wrong with JUSTFAB
Hello Sue,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products and services.
Best Regards,
Clark
I purchased the Chloe Clear-Heeled Sandal, and it is absolutely gorgeous! I highly recommend these beautiful shoes.
Hello Jennifer,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Dean
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alex,
Thank you so much for your feedback and for sharing this with others that you like our product! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark