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JustFabReviews 10,358

3.3

From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.


justfab.com
Founded in 2010
El Segundo, CA
+229
How would you rate JustFab?
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JustFab Reviews Summary

JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days
New Jersey
2 reviews
0 helpful votes
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A very satisfied customer
June 16, 2022

I like all my clothes that I order I've been ordering clothes from JustFab for a very long time and I'm I'm a very satisfied customer

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Carolyn,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Lia

Colorado
1 review
0 helpful votes
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Both pairs broke
June 16, 2022

I got my kids 2 pairs on saddles and they both broke within 2 weeks.

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Rebecca,

Thank you for taking the time to leave comments. We value your feedback on the quality of our product, and we want to address it as soon as possible. Our Member Services Team will get back to you as soon as possible to help you with your concerns.

Best,
Clark

California
1 review
0 helpful votes
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Happy
June 16, 2022

Satisfied with most of my order except for a few things because of the material of the shoes (uncomfortable)

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Spiriton,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  â€‹

Best,
Renz

New York
1 review
0 helpful votes
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Poor Service
June 16, 2022

I ordered 2 pair of shoes and they sent me 2 pairs of wide shoes in the size 11 so i had to send them back before they would send the correct size and they then did it again sent the same wide shoes, the agent did find out they had a glitch in the system and it would only order a size 11 wide so i asked for a size 10 and finally after 3 times. I am a platinum vip customer been with them more than 10 years and to be treated as if i havent been loyal to them, i am not ordering any more i was promised 50% off the next pair it didnt happen. I am done

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Terry,

Thank you for writing a review! We would love to assist you further with the concern you had with your returned items. Our Member Services Team will email you right away.

Best,
Dean

Massachusetts
1 review
0 helpful votes
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Great service
June 16, 2022

Returned items, no hassle and quick returning the money... thank you JustFab for great service

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Virgen,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

North Carolina
1 review
0 helpful votes
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Limited Selection
June 16, 2022

I am plus size and selection is limited. I have credits to use but buying selection is limited. I have enough purses and shoes.

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Tee,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Tennessee
1 review
0 helpful votes
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Loved!
June 16, 2022

Just fab is always right on with the lates styles! I also love how I can find one of a kind styles that I haven't seen anywhere else helping me to stand out in a crowd! I am always asked about my shoes and where I get them and it's always…. justfab.com

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Wanda,

Thank you very much for spreading the good news about Justfab! Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!

Best,
Renz

Maine
1 review
0 helpful votes
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My boutique
June 16, 2022

I hate that I only have 5 days to shop or I get charged. Half the time there is nothing I want or my size and if I forget to skip in a couple days I get charged and then stuck with a credit I don't want. Very frustrating and I will be canceling.

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Jakki,

Thanks for sending your review! Your feedback about the 'Skip the Month' is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Montana
1 review
0 helpful votes
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Love it
June 16, 2022

I have used Just Fab for years. I love being able to select clothing with a diverse selection. It is easy to skip a month and use credits. I know my sizes and don't have to shop anywhere else.

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Sharon,

Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.

Best Regards,
Clark

Kentucky
1 review
0 helpful votes
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Shoes not as expected
June 16, 2022

Shoes not as expected. Will be returning all of them.

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Rhea,

Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

California
1 review
0 helpful votes
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1/3 of order was right!
June 16, 2022

I ordered 3 item, 2 jean shorts and a pink cardigan set. One pair of the shorts came in one size away from what I ordered, the other came in SIZE 24 months! The size for a baby! I've noticed on other orders, I choose the correct size and when reviewing the order, it's the wrong size. I have to go back and change it MULTIPLE times before it finally shows correctly.

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Mary,

Thank you for writing a review! We value your feedback on the products you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Jamaica
1 review
0 helpful votes
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Happy purchaser
June 16, 2022

Was very happy with my purchases. Order was delivered quickly. Process was seamless

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Shelley,

We're glad that you are loving your purchases! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Maryland
1 review
0 helpful votes
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Feel young boots
June 16, 2022

I received my gorgeous white boots, and gold espadrilles, and I am so excited, waiting to wear them during my next vacations!

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Wanda,

We are happy to know that you are satisfied with our products and the services we provided. Have a great day!

Best,
Renz

Canada
1 review
0 helpful votes
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Just Fab is just fabulous!
June 16, 2022

I receive just the right amount of emails. Just Fab has amazing prices and most importantly everything I've ordered is just how it appears online. If you do need to return or exchange a product it's easy to do.

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Darlene,

Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Arizona
1 review
0 helpful votes
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Sandals
June 16, 2022

I bought these as a gift for my daughter's birthday. She loves them.

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Carolyn,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Florida
2 reviews
0 helpful votes
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Good program
June 16, 2022

I love having a grace period to skip a month now that I have a system to remember to do it! Great selection, quick shipping. Haven't loved the return policy but otherwise glad I subscribe. Love the shoes & no one else has them!

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Stephanie,

We are glad you are enjoying our products and the VIP program! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

New York
1 review
0 helpful votes
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Very disappointed
June 16, 2022

My purchase was good. Was very disappointed that i cancelled before the free trial was over and was still charged 45.00

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Melissa,

Thank you for taking the time to provide comments. Your feedback on the VIP membership is important to us, and we want to address it as soon as possible. Our Member Services team will contact you as soon as possible to assist you with your membership concerns.

Best,
Clark

Ohio
1 review
0 helpful votes
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Falling apart
June 16, 2022

I am very displeased my shoes are already falling apart, all the rhinestones are falling off and I have barely even worn them.

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Tabitha,

Thank you for writing a review! We would love to assist you further with the concern you had with the quality of our products. A representative from our Member Services Team will email you right away!

Best,
Dean

New York
1 review
0 helpful votes
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Just fab
June 16, 2022

Speedy shipping great products. Will continue to order

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Sabrina,

We are glad you are enjoying our products and the shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Missouri
1 review
0 helpful votes
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Missing sizes
June 16, 2022

I wear a size 5 or 5.5 and the shoes were so oversized. I would have needed a 4 or 4.5 in their sizing to fit into a pair properly. I had to return everything.

It's 2022. Have more inclusive sizing.

Date of experience: June 16, 2022
Jennifer M. — JustFab Rep
over a year old

Hello Win,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth