Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I like all my clothes that I order I've been ordering clothes from JustFab for a very long time and I'm I'm a very satisfied customer
I got my kids 2 pairs on saddles and they both broke within 2 weeks.
Hello Rebecca,
Thank you for taking the time to leave comments. We value your feedback on the quality of our product, and we want to address it as soon as possible. Our Member Services Team will get back to you as soon as possible to help you with your concerns.
Best,
Clark
Satisfied with most of my order except for a few things because of the material of the shoes (uncomfortable)
Hello Spiriton,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
I ordered 2 pair of shoes and they sent me 2 pairs of wide shoes in the size 11 so i had to send them back before they would send the correct size and they then did it again sent the same wide shoes, the agent did find out they had a glitch in the system and it would only order a size 11 wide so i asked for a size 10 and finally after 3 times. I am a platinum vip customer been with them more than 10 years and to be treated as if i havent been loyal to them, i am not ordering any more i was promised 50% off the next pair it didnt happen. I am done
Hello Terry,
Thank you for writing a review! We would love to assist you further with the concern you had with your returned items. Our Member Services Team will email you right away.
Best,
Dean
Returned items, no hassle and quick returning the money... thank you JustFab for great service
Hello Virgen,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I am plus size and selection is limited. I have credits to use but buying selection is limited. I have enough purses and shoes.
Hello Tee,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Just fab is always right on with the lates styles! I also love how I can find one of a kind styles that I haven't seen anywhere else helping me to stand out in a crowd! I am always asked about my shoes and where I get them and it's always…. justfab.com
Hello Wanda,
Thank you very much for spreading the good news about Justfab! Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I hate that I only have 5 days to shop or I get charged. Half the time there is nothing I want or my size and if I forget to skip in a couple days I get charged and then stuck with a credit I don't want. Very frustrating and I will be canceling.
Hello Jakki,
Thanks for sending your review! Your feedback about the 'Skip the Month' is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I have used Just Fab for years. I love being able to select clothing with a diverse selection. It is easy to skip a month and use credits. I know my sizes and don't have to shop anywhere else.
Hello Sharon,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Shoes not as expected. Will be returning all of them.
Hello Rhea,
Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered 3 item, 2 jean shorts and a pink cardigan set. One pair of the shorts came in one size away from what I ordered, the other came in SIZE 24 months! The size for a baby! I've noticed on other orders, I choose the correct size and when reviewing the order, it's the wrong size. I have to go back and change it MULTIPLE times before it finally shows correctly.
Hello Mary,
Thank you for writing a review! We value your feedback on the products you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Was very happy with my purchases. Order was delivered quickly. Process was seamless
Hello Shelley,
We're glad that you are loving your purchases! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I received my gorgeous white boots, and gold espadrilles, and I am so excited, waiting to wear them during my next vacations!
Hello Wanda,
We are happy to know that you are satisfied with our products and the services we provided. Have a great day!
Best,
Renz
I receive just the right amount of emails. Just Fab has amazing prices and most importantly everything I've ordered is just how it appears online. If you do need to return or exchange a product it's easy to do.
Hello Darlene,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I bought these as a gift for my daughter's birthday. She loves them.
Hello Carolyn,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I love having a grace period to skip a month now that I have a system to remember to do it! Great selection, quick shipping. Haven't loved the return policy but otherwise glad I subscribe. Love the shoes & no one else has them!
Hello Stephanie,
We are glad you are enjoying our products and the VIP program! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My purchase was good. Was very disappointed that i cancelled before the free trial was over and was still charged 45.00
Hello Melissa,
Thank you for taking the time to provide comments. Your feedback on the VIP membership is important to us, and we want to address it as soon as possible. Our Member Services team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I am very displeased my shoes are already falling apart, all the rhinestones are falling off and I have barely even worn them.
Hello Tabitha,
Thank you for writing a review! We would love to assist you further with the concern you had with the quality of our products. A representative from our Member Services Team will email you right away!
Best,
Dean
Speedy shipping great products. Will continue to order
Hello Sabrina,
We are glad you are enjoying our products and the shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I wear a size 5 or 5.5 and the shoes were so oversized. I would have needed a 4 or 4.5 in their sizing to fit into a pair properly. I had to return everything.
It's 2022. Have more inclusive sizing.
Hello Win,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Answer: Then sweety, I would cancel your card asap and call your bank for fraudulent charges. The bank will move forward with an investigation of fraud and if I am correct, and if your bank is not a bunch of!&$&?, then they will credit your account. However make sure you have your cancellation VIP membership number handy, the exact date you canceled your VIP membership, the verification number of your cancellation that justfab gave you, and your card number justfab has linked to your old VIP membership, and lastly, FLAG ANY CHARGES justfab makes on your account with date stamps. I know it seems like a lot of hoop jumping, but this is what your bank will ask you when they send you to the fraud department, and they will ask you all of the above. I wish you the best of luck!
Answer: They take out every month. You can skip any and all months just have to remember to do it. 1-866-337-0906 This is the number I was given if ever needing to cancel or have questions.
Answer: From the 1st to the 5th of every month, you can go to "Your Boutique" and FOR THOSE DAYS ONLY you can click on the SKIP button and skip the month. You can do this as long as you like. OR just call Customer service and cancel. I've never had any problems. They've been impressively helpful. As for the money already, either talk to Customer Service or use it toward a purchase... some fun boots maybe? If you can't find the SKIP button, call Customer Service.
Answer: I just tried the same exact thing. I was told that if I canceled my membership they would cancel the order that I placed. So now I am waiting till I get my shoes so I can cancel the membership... which makes absolutely no sense. If I'm going to cancel anyway, why not be able to do it now?
Answer: I called in to cancel my account and the man on the phone told me it was canceled. I have been reading these reviews about employees lying so I went on the website to check. He did not explain to me that the phone call doesn't cancel the membership, just unlocks the option. So my answer to you is 1. Go to your account. 2. Click cancel. 3. State reason why and 4. Submit it. You should receive an email saying you will no longer be charged. Of course you cannot trust these people so for extra protection I suggest you call your bank, request these payments be blocked, and it they ask provide proof that you canceled. Good luck.
Answer: Make a Small Claims Court claim online. That's how I got my money back..
Answer: Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.
Answer: Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the charge.
Answer: Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The VIP credit has been upgraded to $49.95. It can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your credit.
Hello Carolyn,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Lia