From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The shoes were comfortable, especially my slippers
Boots fit well and look cute. I'm looking forward to wearing them in the fall.
Hello Beth,
We're so glad that everything worked out for you. We here at JustFab, try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our members' satisfaction.
Best,
Ivy
The prices and discounts are like no other. Once your a VIP, you can really save. The quality is not cheap but some things can be better quality. But that's sort of like anywhere you go.
Hello Lara,
Thank you for taking the time to express your thoughts. We appreciate your comments on the quality of our product. Our Member Services Team will get back to you right now.
Best,
Clark
I got my delivery very fast well packaged and very beautiful as pictured
Hello Grace,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Ivy
I ordered 2 sneakers and 1 pair of heels. One of the sneakers had stains on it. Like someone dropped paint on it. The pair of heels looks dangerous to walk in. It looks like it will snap if I try to go anywhere in it.
Hello Colleen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Shoes are so small I can't even get my foot in them.
Hello Lindsay,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Go great with a dress. Great looking for my wife o
Hello Rod,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My experience is aweful. I made order on may 31st and my package is still in tranait Irving Texas. Why
Hello Ruth,
We appreciate the feedback you shared regarding your order. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I bought Noura Heeled Sandal in melba color and they are beautiful! I also bought Tailored Lounge Pants and Sweater in heather grey color and I loved it because the set is super comfortable and the quality of the fabric is really good. I want to mention that I also bought Bonnie Buckle Wedge in nice blue color but I returned them because despite being beautiful shoes I found them very tall for me.
Hello Johanna,
Thank you for taking the time to provide feedback. Your feedback regarding the item is too tall for you. We want to address it as soon as possible. Our Member Services team will contact you as soon as possible.
Best,
Clark
I have never been disappointed in any service in doing business with Just Fab, products are very good quality well worth the prices, will continue to do order from Just Fab.
Hello Tedra,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Items did not fit well, returned over 10 days ago and still haven't received refund. I decided to skip this months VIP payment this month & was still charged. Would like to have funds returned
Hello Diane,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Nothing fit not even the shoes this is ridiculous its the second time that the products didn't fit.
Hello Sarah,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the fit of our products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I will always remember them. They gave me something to look forward to out of my paycheck. They only cost me $10.
Hello Jessica,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
Cute shorts, broken zipper. Not worth the hassle to return.
Hello Nora,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Always courteous and no hassle on returns and credits
Hello Kim,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
The black sandal fit perfectly in length however the heel strap was very loose. I had to get to adjusted. The fedora is beautifully made. I can't wait to wear it.
Hello Vonnessa,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I love their clothes and shoes! It always comes quickly and the quality is excellent!
Hello Jodi,
We’re so happy to hear you’ve had a great experience with Justfab. We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
I purchased 5 pairs of Sexy heels. I love the heel size 3.75. Plus I love all the different colors. The shoe material feels like seude on the blue, black and red pair. I also bought a white pair and a beige design pair. These heels will serve to help keep my SEXY on all while being able to walk comfortably and still feel dressy.
Hello Sylvia,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
My time buying your shoes has good fit to my feet and in near future I will be looking forward to seeing more of your shoes
Hello Monica,
Thank you for choosing us. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a fabulous day!
Best,
Renz
All great from start to finish of this sassy lil sandal! I can't wait to wear it out & about! Hope others are happy, too!
Hello Laurie,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carolena,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
Best,
Ivy