From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I love my shoes! They fit perfectly and look great on my feet.
Just Fab shoes are poor quality, ill fitting, and uncomfortable. Just cheap!
Hello Danielle,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Package arrived on time and I got a free gift! Very satisfied
Hello Lily,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
One of the shoe was lovely and the other has a long strap which makes it difficult to wear ot
Hello Lynda,
Thank you for taking the time to post your thoughts. We value your thoughts on the product you purchased. Our Member Services Team will address your concerns as soon as possible.
Best,
Clark
Good quality shoes for less. Just simply amazing!
Worth every bit you pay.
Hello Sviatlana,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
1 out of 3 items acceptable, tossed out the other 2 items.
Hello Denise,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality of our products. Our Member Services team will get in touch with you right away!
Best,
Dean
Orders arrive on time and safe. The shoes looks just as in the pictures!
Hello Beeliada,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It seems no matter the discounts no matter the deals, clearance... whatever, it is made to make it so that you spend your credits plus more. I have yet to buy anything where I don't have to pay extra on an order. Also the quality seems to be going down. If that holds true on this shipment. I will be canceling my subscription immediately!
Hello Belinda,
Thank you for leaving a review and sharing your thoughts on the online promotions we offer. We appreciate your insight and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I took a gamble and ordered these in size 7 (my size) and they fit perfectly. For reference I'm 5'1" 122 lbs I am over 50 I do not have firm thighs like a 20 yr old but these boots look really good. So if you're hesitating, don't! These are going to be so fun to wear!
Hello Brenda,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I had a VIP membership. I forgot to skip a month (which yes, is my own fault). However, I feel like they do this on purpose. Other subscription services send out reminders. These guys purposely don't, hoping you will forget and then they can bill you.
I then had to use the credit. The only thing I could find that I wanted were shoes that were on sale, so I couldn't use the credit for that. So I ended up ordering a sweater. What a waste of money! It's cheap and ugly looking. I never would have bought it if I had seen it in person.
Zero stars. Do not recommend.
Hello Lisa,
Thank you for taking the time to post your thoughts. We appreciate your feedback on the product you purchased as well as our skip-the-month feature. Our Member Services Team will address your concerns as soon as possible.
Best,
Clark
My experience was great and I love the shoes I got…HOWEVER There is not enough variety. I LOVE platform heals that are NOT high from the difference in sole and heal. Way TOOO many super high shoes.
Hello Joyleen,
Thank you for taking the time to provide feedback. Your feedback on our selections is essential to us and we want to address it as soon as possible. Our Member Services team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I love all the shoes I purchase. Great selection of shoes and clothing.
Hello Mia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The shoes are so cute. They run a size small if you have wide feet.
Hello Amy,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Excellent, comfortable, affordable, and easy to order.
Hello Glenda,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Quick delivery and love the products every time I order.
Hello Jennifer,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
The Items I purchased was beautiful! Great buys.
Will order again from JustFab
Hello Alberte,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark
Always good quality clothing. Great choices always available and absolutely a good value.
Hello Lynne,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Loved the show style but the quality of the shoes seemed a bit off. I bought a pair of heels and some flats. The flat sandals were great just ran a bit large. The heels were off completely, each shoe fit a bit different. It was almost as if one was a wide fit and the other wasn't. The heels also didn't have any size info or anything for a label.
I returned both pairs for an exchange. I hope the process goes smoothly.
Hello Liz,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Hasta el momento todas mis compras han sido preciosas
Hello Marilyn,
¡Muchas gracias por difundir las buenas noticias sobre Justfab! Realmente trabajamos duro para proporcionar el mejor servicio y productos que podemos. ¡Esta es una gran inspiración para nosotros!
Best,
Renz
Just fab is just the best. I have never had any problems. Quality is great, customer service is great.
Hello Mariela,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Leontine,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and sizing.
Best Regards,
Clark