From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Either too small or too big. The shoes i like you never have my size. I ended up keeping shoes that dont fit
There is no one to help me out when I'm checking out I have to check in for the subscription again that I unsubcribed earlier and I wasn't happy with that subscription because I didn't know about it. Now I'm given a credits to purchase bit it still asks me to check the subscription again.
Hello Sawaira,
Thank you for taking the time to tell us about your experience and for reviewing the VIP Membership. We are continuously striving to satisfy our customers' needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Always a good experience. Shoes mostly run a little big. But they are great about exchanges
Hello, Mary. Thank you, for taking the time to write a review. We are happy to hear that you have had a great experience shopping with us!
Best regards, Adriana
My experience is a very good one. Everyone is kind and friendly. Listen to reason for my call and the outcome is good
Hello, Graceann. We received your review with great joy! Our customer representatives are available 24/7 to take care of all your needs! We definitely strive on having the best promotions and prices for awesome members just like you!
Best regards, Adriana.
Very disappointed. Asking for review when I still didn't receive order yet.
Hello Palak,
It is with great regret that we received your feedback regarding the status of your order. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
I am still waiting for items which is in pending status. I tried to contact JF customer service department both the rep and the manager was very rude. The rep tried to out talk me and provide me with answers before I could even get me question out. When I asked for a Manager he was refusing, until I asked him 3 times are you refusing to transfer me a Manager. The Manager (which I'm not even sure was one) was rude and could not provide me with a reliable answer. This is not the JF I once remember being a member of for over 9 years. Worst experience, service, and will never order again. I prefer Shien get my stuff a lot faster
Hello Lynell,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with your order. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
I had been eyeing a few of your coats/jackets when... poof!-I scored the Cinched Utility Jacket (Camo!), the Wrap Front Double Knit Coat (RED!), and the fabulous Brocade Double Breasted Blazer. I am in love with all three of them, and in each for it's hot self.
I'm about to test out my Pillow Nylon Weekender Bag as we are leaving for the beach. As much as I am "here for Summer". I can't wait to ROCK these jackets!
Hello Sarah,
We are honored that you have chosen us and placed your continued trust in JustFab for your fabulous items! Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!
Best,
Ivy
I received a broke necklace necklace but hey the price
Hello Chavah,
At JustFab, we pride ourselves on giving 100% every day to ensure that our members' needs are being met, especially with the items we have. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
They charged me fifty dollars and I never signed up... And now I'm trying to get ahold of them to cancel this "membership" that I didn't choose and I can't get ahold of them
Hello Grace,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Everything I bought was not sized correctly. Very disappointed
Hello Rocio,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with our sizing. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
I never got to wear the shoes because I was sent a size 7 in a size 9 shoe box. The shoes were way too small
Hello Rika,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
I have been a Just Fab member for years, but recently, the sizing is way off. In my most recent order, 3 if the 5 items I purchased didn't fit. Some were too small, and one was too big. I know my sizes. Just Fab knows my sizes. How can there be such inconsistencies in sizing? So frustrating! And so is the return process. Not all of us have printers.
I used to love Fus Fab. Now, I'm Just Through.
Hello Christy,
It is with great regret that we received your feedback regarding the sizes of the items that we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
They refused to assist when a delivery was sent to the wrong address despite me originally trying to change my address when putting in my order. They were unhelpful and basically said they could do nothing despite me losing a $100 package.
Hello Jaclyn,
Thank you for writing a review! We would love to assist you further with the concern you had with your order. Our Member Services Team will email you right away.
Best,
Dean
I love that we can use our credits with discount coupons and other VIP perks. All products are so trendy and high quality!
Hello Sui,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
Best,
Ivy
Great prices, good quality fabulous choices, super fast shipping!
Hello Chanel,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Ivy
Items were just as expected, amazing price for the quality. Definitely would buy again. Also shipping was great.
Hello Niana,
Thanks a lot for the shout-out! JustFab promises to provide high-quality products for you as well as outstanding member service. We are always happy to serve you.
Best,
Ivy
I skipped the month and decided to use my credits to make a purcgase. Days later i realized i was subsequently charged for the skipped month.
Hello La Trica,
It is with great regret that we received your feedback regarding our skipping option. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
It's great to get a text for the first picks, get exchanges for incorrect fits on all items, speak to a rep without a long wait, receive points toward purchases, and ohh, the discounts just keeps coming.
Hello Jacqueline,
Thank you for trusting us to be your source for top-quality fabulous items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at JustFab, do our best to provide the best service and unique style at an affordable price!
Best,
Ivy
Highly satisfied. They always deliver my items in. A timely fashion.
Hello Gabriella,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to every shopping need of our members like you! Have a fabulous day!
Best,
Ivy
I enjoy JustFab customer service professionalism, and you are treated respectfully. Any questions you may have are answered in a professional manner. The products ordered were absolutely breathtaking.
Hello Shantellia,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ana,
Thank you for taking the time to provide feedback. Your feedback on our selections and sizing is essential to us and we want to address it as soon as possible. Our Member Services team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark