From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Loved my shoes and accessories. I got so many compliments on those earrings.
Love them!. They fit perfectly. I have big feet and i usually don't find it easy to find pretty shoes that fit. Just fab shoes are very pretty and have sizes that fits my feet.
Hello Abiola,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The pictures were better looking than rhe shoes and the fit is off
The white sneakers are OK, but the blue print shoes were not what I expected.
Hello Beverly,
Thank you for taking the time to comment. Your feedback on our product and sizing is essential to us, and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I love the items I purchased. Quality is good for the price. My order came in less than 2 weeks. I found the sizes fit slightly big; but not to the point I can't wear them. I had to make a phone call to customer service with a few questions about using my points. I was able to get a representative on the phone right away and they were excellent. Overall great experience.
Hello Marley,
Thank you so much for loving our products and services! We promise to continue manufacturing more beautiful products with good quality just for you! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Great items to buy at a great price! I'm always happy with my purchases
Hello Monique,
We're glad that you are loving your purchases! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My order was delivered very quickly. It came within about a week. Items were as expected.
Hello Karen,
We are glad you are enjoying our products and delivery! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I love the styles
But the shoe sizing is not according.
I even did a size bigger than i normally take. And none of the shoes fit
Ive been waiting on my refund. And have yet to receive one
Despite how many time i contacted customer service.
Hello Andrea,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
My items were returned more then a week ago and still have not received my money back
Hello Pam,
Thank you for taking the time to provide feedback. Your feedback on our return is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
Never received my order. Had to inquire about it only to find out it was lost in transit.
Hello Khrystille,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I ordered a cute pair of heeled sandals. They sent me a pair of purple high heels.
Hello Jessica,
It is with great regret that we received your feedback regarding your order. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I ordered 3 pairs of shoes. It took me forever to figure out how to even put one of them on. They don't fit that well either. As far as looks they are super cute so I guess my comment is that they are kind of Ill fitting shoes. Except the slip on pair. I love those.
Hello Nicole,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
I ordered 4 beautiful pairs of shoes and sandals. It took less than 3-4 days for delivery, which I was extremely pleased with. And what satisfied me most was being able to find shoes in my size (12) that fits comfortably and with style.
Hello Kimberly,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
I love JustFab. I have been a customer for a very long time. I can skip a month but even if I skip I usually find something I love.
This bundle is adorable. The shoes were a bit high for me so I just exchanged them.
I will always be a JustFab fan!
Hello Colynn,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My shipments were 5 days delayed bc shipping company "couldn't find" my location. When they've delivered before and each time before have left it in the wrong place and called it delivered and I couldn't find it, only to find out it was being left in the lobby of a building when the address specifically has a suite #. Laser ship is the worst
Hello Tamika,
Thank you for taking the time to share your ideas. We appreciate your feedback regarding our shipping. Our Member Services Team will respond as soon as possible.
Best,
Clark
Premium quality items. Well packaging. Delivery on time
Hello Shazia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Every month I have to pick pair of shoes but there isn't enough good choices so I buy for my girls however they have to have matching shoes because of same issue.
Hello Kim,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our selections. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Love my blue sweater vest wore it just like the model in the pic got lots of compliments too,,
And my Billie sock olive green sneaker wonderful shoe very comfortable git lots compliments on them as well
Hello Ellen,
Thank you for your review. Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Order arrived on time and was very satisfied with product.
Hello, Edith. Shorts are great everyday wear, especially when summer is just around the corner, we are glad your order arrived on time! Our company values each member every and will do everything to keep them happy and satisfied.
Best, Adriana
I like my backpack (s) except 1 to small other was to large. You need a medium one. But I like them
Hi, Anniece. Thank you for your feedback regarding the size of the bags, we love to keep our members happy and are looking forward to one day having the right size bag for your everyday needs. We’ll be sending you a private message right now
It's difficult to maneuver through the site, especially when going to place an order, the wheel just spins and spins, making it impossible to place the order. Often taking a day or two to have my orders processed. Ugh.
Hello Monique,
Thank you for taking the time to express your thoughts. We appreciate your comments about our website. Our Member Services Team will get back to you right away.
Best,
Clark
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharon,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!
Best,
Zeth