From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The shoes are cheap, uncomfortable and don't breathe. For $10 more, go buy some real shoes that aren't so hard that they leave blisters on your heels or designed so poorly that a slip on shoe doesn't feel like it's completely on your feet.
Hello Regina,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
He was very attentive. He listened to my problem and kept working at it until he got it resolved. He used every resource to resolve my issue. That's what great customer service is all about and it's very rare these days
Hello Debbie,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Great products, I am pleased‼ My new outfits will be so cute.
Hello Rachael,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product.
Best Regards,
Clark
I like Just Fab because I can find clothing, shoes and accessories that are trending but not identical to something in the stores.
Hello Monica,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
The agent was patient, courteous and professional.
Hello Kenitris,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
Depuis quelques mois, je suis déçue des mes achats chez JustFab. Je reçoit régulièrement la mauvaise grandeur. Également, je suis tannée de devoir penser à sauter le mois (skip this month) à chaque 1er du mois. Je déteste cet engagement. J'aimerais bien faire supprimer mon compte.
Bonjour Nicole,
Nous apprécions que vous ayez porté cela à notre attention et nous nous excusons sincèrement pour tout inconvénient que vous avez eu avec votre commande. Nous vous apprécions en tant que membre et voulons faire les choses correctement ! Un représentant de notre équipe des services aux membres vous enverra un e-mail immédiatement.
Meilleur,
Ivy
I realized I used the wrong shipping address within the first 5 minutes and could not locate a customer service phone number. Sent a note with new address link under TROUBLE WITH MY ORDER and the package still went to wrong address. I will not see item for a month. NO IMMEDIATE CUSTOMER SUPPORT
Hello Jerita,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Experience was good but the product didn't fit even though it was the correct size. It appears as though the sizes are small cut.
Hello Arlene,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
No problem getting order. True to size, good quality.
Hello Faith,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have a foot problem so finding shoes for my feet can be difficult. I've return the same two pair shoes twice trying to get the right size. It was easy and a quick turn around each time.
Hello India,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping and return policy.
Best Regards,
Clark
I enjoy shopping online and JustFab is my favorite place to shop for shoes. A girl can never have too many fabulous shoes!
Hello Mari,
Thank you so much for your feedback and for sharing this with others that you like our product! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
I have yet to purchase anything that a) didn't fit, b) wasn't cute, c) wasn't comfortable, and d) wasn't described exactly right
Hello Millie,
Thank you for taking the time to comment. Your feedback on the quality and sizing of our products is essential to us, and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
Satisfied with the experience. I would do it again.
Hello Sandra,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our services.
Best Regards,
Clark
Purchased in time to have for trip. Well I'm in New York they're in Illinois didn't arrive fast enough.
Hello Diane,
We have a reputation for keeping our members happy, especially with shipping delivery, and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible.
Best,
Ivy
Ive been using Justfab for almost a decade now, i used to reliably know what shoe size i should purchase and i used to be able to wear the shoes without socks. Not true now. Last time i brought all sizes 6's like i always have. They were all tooo small. This time I bought 7's, some too big, some fit fine and some were a bit small. The ankle strap on my slippers broke the 3rd time i put them on and they ankle strap on two other pairs just hangs there instead of wrapping around the back of the ankle or being elasticated at all.
Hello Bethany,
Thank you for taking the time to leave us feedback regarding the items you have purchased. We always strive to improve our services and feedback like this from members is very much appreciated. We will reach out to you right away via email.
Best,
Ivy
Easy and fast! My purchases came nicely packaged, clean and on schedule
Hello Elizabeth,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I have always been happy with the choices that are offered and the ones I choose.
Hello Lisa,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
There is no notification that reminds u to either skip a month or credit and I hate it. The shoe doesnt fit. So frustrating
Hello Shara,
All feedback is important to us, so we appreciate the time you took to tell us about your overall experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you right away.
Best,
Ivy
Los artículos son de calidad y la atención cada vez que llamo con alguna duda es de cordialidad y educado dispuesto a ayudarte. Gracias Just Fab
Hola bexis,
¡Muchas gracias por tus comentarios! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! Nuestra misión es usted, y estamos muy contentos de saber que está satisfecho con la ayuda que le brindó nuestro Equipo de Servicios para Miembros. ¡Siempre queremos asegurarnos de que lo traten como un miembro valioso y que su satisfacción lo sea todo para nosotros!
Mejor,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Zibiah,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth