From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The style has changed for many items, and not for the better. The choices are not to my liking any longer. I do not like, not being able to cancel this account online. It has to be over the phone. I do not like that they will not return my money if I happen to forget about the monthly boutique.
I've really enjoyed my membership with JustFab! Their clothes are sleek and stylish and I love the variety that they provide. I have always been happy with my purchases! Their customer service is great too.
Hello Rebekka,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Wore my kitten heel sandals one time and the heels broke
Hello Olivia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
I have not received it as yet because of the size box cost me 3 times the amount of purchase. Not pleased that i have to ask for an invoice every time which delays me from receiving my package.
Hello Deborah,
We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I placed an order at the beginning of May, in order to use all my credits in store, which I never received in the end. By contacting customer service, I was told that the package had been lost and that it could be sent back to me. On the other hand, one of the products was no longer available, so I was given credits in store, despite the fact that I had initially paid money for my order. The amount I had paid amply covered the unavailable item, but I was told that it was impossible to repay.
Despite this, I finally received my order on June 15; I am satisfied with what I received. I still intend to use the rest of my credits in store, because it's still my money in the end, and finally close my account, because I've always had problems with my orders.
Hello Audrey,
Thank you for taking the time to write a review! We value your feedback on our service and delivery, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love my new items an would definitely recommend to a friend!
Hello Toni,
Thank you very much for spreading the good news about Justfab! We really work hard to provide the best products that we can. This is such a great inspiration for us!
Best,
Renz
I purchased slip on (sandles) and I thought they were great. After a few weeks, I can no longer wear them. The material has ripped (on one shoe) and they are ready for the garbage. They looked great but very poor quality.
Hello Jacqueline,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Recently ordered shoes and purse but found the quality not great. Still sitting in box used.
Hello Marie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Never had a problem I've always been satisfied with shopping with just fab and I hope they stick around forever!
Hello Carmen,
We are happy to know that you had a great shopping experience with us! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The phrase "you get what you pay for" is true with JustFab - if you are looking for inexpensive shoes you can certainly find them and the quality will be worth just what you paid for them.
Hello Haley,
We appreciate you taking the time to share your thoughts on our product. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The experience was great and easy delivery and the customer service is wonderful
Hello Linda,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love shopping with JustFab because I know I will always find somethings I want. I will fill up my cart and then realize I need to put some back to the save for later list because I would spend majority of my money on this website. Thank you for always having options I can pick from
Hello Letitia,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
Love justfab! GREAT quality, free returns. I've been a customer for prob 10 or 15 years and absolutely love them. Just wish the shipping was faster but I'm soiled by Amazon.
Hello Arielle,
Thank you for taking the time to provide feedback. Your feedback on our shipping is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I buy and return, buy and return, trying to find something that isn't junky or over the top trendy. Finally bought 2 tee shirts that used up a credit I had. I'm getting off it, which I suspect will be difficult.
Hello Margaret,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love that JustFab has so many styles and most of them are cute! My issue is the variation of fit in the same size. I wear a size 7 in all brands, but it has been a guessing game with JustFab. 1/2 of the shoes I've ordered are too big and the other 1/2 are too small. Due to sizing discrepancy I plan to cancel my subscription.
Hello Erin,
Thank you for taking the time to leave feedback! We'd be delighted to assist you further with your concern about the sizing of our product. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was very happy to get my order within a week which was faster than I thought, and the shoes were just as they looked online and comfortable.
Hello La Verne,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Love the sales! Good quality and beautiful shoes and clothes!
Hello Ana,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
Will buy again service, different reading where good quality
Hello Tonya,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
Website is a scam, when you buy something it automatically puts you into a monthly paying subscription of $39.99 a month. And they don't refund you, it turns to only store credit. There is no number to call to talk to a person, it's all robots.
Hello Hanna,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customers' needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered 2 pair of sandals and still waiting to receive them. I sent a message to the customer service and still waiting to obtain a response to know when I will receive my order. Can you please look into it? My order wa a gift for my friend Blanca Rivera bridal shower and she did not receive it.
Hello Radaisa,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Janey,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz