From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Can some show me how to return the shoes and get a lager side and
The sizes of the clothes are not true to size. Also, the purses chain straps are made of cheap plastic & it disconnects when wearing...
Hello Shavina,
It is with great regret that we received your feedback regarding the items we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
JustFab doesn't comprise quality for fashion, it's a perfect fit each time. And "pain is fashion" definitely doesn't apply here. Shoes a beautiful without the pain making it even more beautiful. Member for over 7years, never disappointed.
Hello Ragda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I really love Just Fab. This shoes are beautiful and the shipping was very fast. Thank you you hace an excellent service
Hello Jen,
Thank you so much for loving our brand! We are glad you are enjoying our products and shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I got 2 pair of sandals. The design was cute. But they were horribly made. The quality was abysmal. In less than a week both pair were falling apart at the seems the straps had detached. I have had better quality from Walmart $1 flip flops! In fact I replaced them with a pair of sandals from Walmart that have outlived the pair from just fab by a multiple of at least 4 already and are still in excellent condition. The just fab sandals were waste of money! Maybe they have partnered with Wish!?!
Hello Briana,
We are sorry to hear that you were not satisfied with the items that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I'm going to be suing JustFab because they are not refunding my money and they should be
Hello Angela,
We always aim to deliver a great experience. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very good i liked, on time good quality, good size,
Hello Ana,
Thanks for your review. We are happy to know that you are satisfied with the quality. Have a great day!
Best,
Renz
Bought a pair of tennis shoes. Slightly too small. The exchange process was free and super easy.
Hello Tess,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I have been happy with JustFab for many years. My product is always exactly as described, fits perfect and ships quickly. I highly recommend ordering through them.
Hello Penny,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love the shoes but none of them fit me. I'm 30 and have a small foot. Sad companies don't make shoes in a size 3 or 4. I don't want to wear kid shoes.
Hello Susie,
It is with great regret that we received your feedback regarding the sizes of the items that we have. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
This has to probably be my favourite purchase from just fab! This shoe is so cute, comfortable and true to size for tall women with larger feet. Quick shipping also
I have been with Justfab for a long time. I love thier products, the emails, but the most that I appreciate is the customer service.
Hello Jenny,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Nunca hice esa compra de membresĂa, nunca me informaron, necesito que devuelvan mi dinero!
Hola Jancarlis,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para contarnos su experiencia con la compra en la cuenta. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato.
Mejor,
Hiedra
Took a while to get the return sorted out - US shoppers just have to click and they have their return slip
We have to call in and it's quite a process at times as not all CSR's understand this
Hello Odilia,
Thank you for taking the time to provide feedback. Your feedback on the return process in Canada is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
My items arrived very quickly I was happy with every piece I brought just fab shoes rock
Hello Charlene,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I'm very disappointed I got the $49 to my account to spend it but each time I choose a product I like wether it's for $30 it's still chanting my card, I need to understand how to use my credit without me being charged. Example I choose a chain for 12 dollars and at check out it's still charging my card
Hello Dahlia,
We appreciate the feedback you shared regarding your member credit. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Most products are fun, personalized and thoughtful. Some are not great or repeat products. Price is good though
Hello Mariah,
Thank you for taking the time to provide feedback. Your feedback on our VIP membership and the quality of our product is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I wish there was a reminder to skip the month or make a purchase before the due date.
Hello Lorissa,
Thanks for sending your review! Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Always happy with my purchases. Never wait too long before receiving products.
Hello Beth,
Thank you for the positive feedback! We are happy to know that you love our products. Have a great day!
Best,
Renz
JustFab and their partner site, ShoeDazzle, are both great. I've been a VIP member of both for years. The shoes are not top quality, but they have SO many styles, very cute and unique, and for great prices! Their customer service has always been very good as well.
Hello Rachel,
We're glad you enjoy our unique styles and pricing! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tiara,
Thank you for taking the time to provide feedback. Your feedback on our sizing is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark