From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Everything was ok I am happy the sandals are beautiful like they showed in the picture
Delivery is very good! Everything arrived on time and in great condition. Satisfied with the sizes as well.
Hello Ana,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Cute shoes, fast shipping! Can't complain, love the shoes. They are very pretty and fit well.
Hello Canisha,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Shoe looks great however it's a little stiff and unfortunately gave me a blister on the back of my heel. Not sure if it'll loosen up as I break them in. Overall, nice looking loafer
Hello Yolanda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
All my items were well delivered in a timely fashion everything was good.
Hello Selma,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Just what I wanted; the product was gift to me. Love you dressed boots.
Hello Maria,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I'm still waiting on order number *******286 which was ordered on 5/5/22. I have been busy and unable to attempt to follow up on this order until now and when I look on the app I can't find a way to let justfab know that I haven't received the order and the tracking number just says "delivery date information will be available once details are provided by the carrier".
Hello Ciara,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
My experience with Justfab has been a delight. Always receive packages on time, Love the quality and styles.
Hello Veronica,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
My experience was wonderful and every purchase that I've made were a great experience. The quality, style, and fit.
Hello Kiesha,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I got my shoes first set nothing fit and they were all my size I buy from brick-and-mortar stores. SO I up the sizes by one size on all of them and then half fit.
Went to try and exchange the others one more time and got told I couldn't because they were final sale. All of this happened within one week of my original order.
I actually want to cancel my subscription but I can without calling someone and I work such long hours I cant call and I don't make personal calls during work so now I am stuck with a subscription I cant cancel and shoes that don't fit!
Hello Sarah,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Never deliver on time and have bad service
Don't like your service
I use the fastest shipping which cost 12 dollas but The delivery time is fake！
Hello Yixun,
Thank you for leaving a review and informing us of your concern. We just finished reading your feedback on our shipping. I'll make sure to forward your feedback to the appropriate team! Your feedback allows us to identify areas for improvement. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I just didn't like the fit or look of the shoes. I bought them because I felt like I needed to use my credit. I am trying to get out of the membership. Both shoes ran small.
Hello Leah,
Thanks for sending your review! Your feedback about product style and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Arrived fast and quality was there. I have no complaints.
Hello Junnie,
We are glad you are enjoying our products and delivery! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
JustFab had a great selection of shoes. I purchased two sneakers and I wore one pair the very next day. Great fit and the price was so attractive. I was also able to use my VIP points, which made the price even more attractive.
Hello Kim,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
The shoes are so cheap that everything is sized completely differently. I ordered 4 pairs of size 9 shoes and all were completely different. Online customer service chat never worked and overall a waste of time and money. Seems like a good deal but in the end, you end up spending more on poor-quality shoes.
Hello Allison,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I bought some red pants that I love. Many compliments on them.
Hello Kimberly,
We're glad that you are loving your purchase! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I have absolutely loved all the products I have bought. Unfortunately, I needed to cancel my subscription because the mid-rise selections were never available for purchase in colors that I preferred--solid colors of burgundy, black, grey, blue, etc.
Hello Linda,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Just Fab Rep was efficient and courteous! I am really happy with service and appreciate the positive energy to resolve the issue.
Hello Charlotte,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I was referred to JF by my hair stylist when I inquired about her knee high boots. I loved the low chunky heel the appearance in detail, asked about the comfort and inner soles, she told me No issues and that she wears hers often. When I ordered my 3 pairs, I couldn't just pick one, I added my favorite inner-soles for the extra cushion. True to size, so order up if you add the extra sole.
Prices are very affordable. I prefer the shoe/boot selection over the fashion.
Hello Becky,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The items on JustFab these days don't have the flair I am looking for. I find the style rather old fashion, the quality poor and overall I am not buying as much as I used to.
Hello Joelle,
Thank you for writing a review regarding the styles and quality of our products. We assure you that your concern will be handled strictly and seriously. Our company values each member and will do everything to keep them glad and content.
Before we ship any product, it undergoes several stages of quality checks. We intend to provide only the highest quality items to our members, and we regret that your product slipped past our quality measures. Although we strive to provide low prices, we never want to skimp on quality!
Anytime you are not happy with your purchase, we encourage you to take advantage of our hassle-free__-days returns and exchange policy (excluding items under the Final Sale as per promo terms). You can exchange it for a different size/color. Or you may also process a return for a store credit refund that you can use on your next purchase. It will be automatically applied to any VIP-priced item and may not be combined with any other offer, depending on the promo terms. You can process a return online by visiting the order history. Please let me know if you wish to proceed with your return. I’ll be glad to assist you further.
If you have further questions, feel free to reach out through this email.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elvia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your sandals! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad