From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I like the variety, especially with black and white colors, and the comfort and style of how the clothing fits me.
Been Just Fabbing for a while now. And I'm loving it. I am always impressed by how Just Fab keeps evolving in terms of style, variety and design. They are really customer focused and customer service has always been awesome.
Loving my shoes and looking forward to my next buy
Hi Foster,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
I didn't like the quality of your dresses and you need to improve your customer service
Hello Rabia,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the quality of our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Since I bought my first pair of shoes I have been completely satisfied with value, styles and quality of the product. I like being " Justfabulous!"
Hello Lisa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I loved the shoes and bag I bought. One of the shoes was too big though so I had to return it. Overall just fab is fabulous
Hello Mojisola,
Thank you for sharing your great experience with us! It makes us delighted to know that you are satisfied with the products and services we offer! Have a great day!
Best,
Dean
I always enjoy finding new items to wear for all special occasions and even for little get togethers
I recommend you shop til you drop
Hi Ashley,
We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It’s a goal met for us knowing that you are satisfied!
Best,
Tina
The shoes were not exactly the color I pictured. I recently went to order some shoes and the price kept changing before I could purchase them. It first offered me a $15 credit for my 1st app purchase and charged me for shipping for a $54 order, then took away the credit and removed the shipping. Confusing
Hello Avita,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Once you tie the string around your ankle it makes it very noticeable after untying
Hello Jennie,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have 17 credits. The credits is from them charging you a monthly payments of $39.99. I was told it can go towards your purchase. My 17 credits are build up for the past three years. I've skipped months because I wasn't able to use them and every time I've tried using my credits, they keep canceling my order! I've tried to contact them through email and calling them but no answer. So I'm guessing they are SCAMMERS! They just want your money and lying to you about you can use your credits for the purchase. $39.99 x 17 = $679.89 it's what I've paid for. It sucks they can't refund your money!
Hello Tracy,
Thank you for writing a review! Your feedback about our Member Credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Every single shoe fit weird or was too big. Serious issues with quality control.
Hello Evan,
Thank you for taking the time to provide feedback. Your feedback on our sizing is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
I joined just fab when it was one of the first shoe subs. After buying about 30 pairs, I cancelled my subscription as the result of a really long and awful experience with customer service over an order where I was mischarged and all of my points were taken away and they refused to correct it. A year or so ago i renewed for a specific pair I was looking for and of course forgot to skip a couple months, which wouldn't have been such a. Problem if just fab offered anything decent. I tried to order sandals and there was 4 options. In March. Right before spring vacation. 2 of those were the same shoe in different colors. The shoes aren't worth the price even with the discounts. The styles are so ugly. The selections used to be a lot more interesting, but it looks like everything worth buying has been shifted to shoedazzle. They will tell you they don't actually share anything with shoe dazzle and that's why you can't use your credits there, but i have shoe boxes from old JustFab orders that came in shoedazzle boxes (I've never held a shoedazzle subscription). So clearly they share inventory. The quality is terrible. A lot of the fuller silhouettes aren't even foot shaped. But the worst was a pair of espadrilles with two wide bands that literally came unglued while walking through a busy downtown area on a date and FELL OFF MY FEET because the straps were no long attached to the shoes. I had to leave barefoot and then shove my toes in the ends to hobble through a Marshalls and buy a pair of flip flops with my date. This company is trash.
Hello Hollie,
Thank you for taking the time to comment. Your feedback regarding the VIP membership is essential to us, and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
A good website to order shoes and good sales, service, and stylish
Hello Carolyn,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I love just fab shoes. The clothes also are very nice and sometimes I order them as well. My last shopping experience delivered a Jean jacket I'll wear for years to come.
Hello Elisa,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Everything fits my granddaughters love it all the shipment was on time.
Hello Anita,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
These are really cute and fit as expected. Shipping was fast, package arrived as estimated
Hello Joy,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Wide variety of sizes, colors, and items to buy. Easy to order and work with. Highly recommend!
Hello Patty,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Not very comfortable. The sandals are heavy. The quality should have been a little better.
Hello Surekha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I wear a size 6.5 or 7. My foot measures just under 9 inches. I ordered a size 6.5. Shoe says it is a 6.5. Shoe sole measures 9.75. Waaay too big. Shipped in a plastic bag with no paperwork or info on returning. VERY unhappy.
Hello Colleen,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
This company is so unorganized and inconvenient at times! They've locked my account and blocked my credit card sooooo many times, over something that I was told several times, was taken care of. They do have a great return policy and customer service is usually professional. I do love their products and great prices. Biggest inconvenient, and ridiculous, issue is, they say you can use 1 shipping label for multiple packages when doing a return. I've worked for both the USPS and FEDEX, so I know for a 100% FACT, that you can NOT print the same label with the exact same tracking number and place it on different packages. Anybody with experience in shipping would know, how can several different packages be tracked with the same tracking number? If you have 3 boxes with the same label and same tracking number, that says delivered, how can you confirm ALL 3 of the packages arrived? You'll know something was delivered, but how would you know ALL were delivered? Packages get lost all the time, so it would be possible for 1 or 2 to be delivered together, but maybe the 3td got lost? Just doesn't make sense! Ask any shipping company and they will tell you, one label with one tracking number PER PACKAGE. So annoying... So I started taping big boxes together for the 1 label, but I'm sure the USPS doesn't appreciate that, since the package now weighs 100 pounds!
Hello Stephanie,
It is with great regret that we received your feedback regarding our return policy. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Very fast hassle free ordering process. Easy too find products and to chose correct sizes and colors.
Hello Violet,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Allegra,
Thank you so much for your positive feedback on your shopping experience and purchases! It was a real pleasure working with you! We hope you enjoy your stay with us even more in the future! Have a wonderful day!
Best,
Kim