From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The shoes are wildly uncomfortable and terrible and the fact that I can't return them for a refund is a $#*!ing scam. I don't like the "VIP" idea in a nutshell but at least fabletics or savage x fenty have GOOD products. This is just literally $10 shoes they're charging you $50 for
Muy mala porque los zapatos que adquirí fueron de muy mala calidad, a los 3 días se despegaron y la textura muy dura, no tiene nada de confortable.
Hola Bessy,
Agradecemos que nos haya informado sobre esto y le pedimos disculpas por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico de inmediato.
Mejor,
Ivy
Not much updated styles for shoes but I found a few.
Hello Renee,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the styles we offer. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
I love everything I purchased from justfab. I love love justfab I will start posting pictures with my review when I have time. But other than that i love all my stuff that I purchased from justfab thank you so much
Hello Belinda,
Awesome! We're happy to provide you with a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Dean
Every order that I have received has been beyond my expectations
Every shoe I've ordered is so comfortable
The clothing while they don't last long they are extremely comfortable.
Hello Rebecca,
We do our best to serve you with excellent member service and great products! Every day we look forward to meeting our members' expectations. We appreciate the time you spent sharing your experience! Thanks a lot!
Best,
Allison
Nice expérience. Shipping fast It's not a premium quality but ok
Just it's expensive for futur buying
Hi Francine,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I usually purchase all my shoes, boots from just fab. They are unique and usually great quality
Hello Janet,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I ordered them 7.5 and came 8. The return process is not free. Wont wear them
Hello Adriana,
Thank you for writing a review! Your feedback about our return process is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Shoes are great. Arrived as per terms. Site is easy to navigate.
Hello Mariya,
Member satisfaction is our top priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!
Best,
Allison
I gave you a 3 because when I left the VIP nothing was said to entice you keeping me as a customer. They treated me like a number
Hi Susan,
Thank you for sharing your feedback regarding the VIP membership! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Satisfied. Quality is very very good. Selection is great. I just find regular prices can be a little pricey especially because I have to convert from Canadian to US dollars.
Hi Kelly,
Thank you for providing feedback regarding the product prices! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I returned a few items on my order and both times I have to call and remind to do the exchange/return for me.
Hello Marzieh,
Thank you for writing a review! We would love to assist you further with the concern you had with returns and exchanges. Our Member Services Team will email you right away.
Best,
Dean
I ordered 3 pairs of boots and waited 5 to 7 days for my boots the days became over the original time I was supposed to receive my package I had to track my package down that had been delivered at the wrong address which I had put the right address on my account so I had to reorder and the 3 pair of boots I ordered where out of stock and that crushed my heart because I had ordered what I had my heart and mind set on that was perfectly for me so I had to have store credit and could not be refunded my money back and that really teed me off because I was forced to order something I didn't want to order so I don't think I would be ordering from this company again unless I get some good discounts to make me want to stay as a good paying customer as well as my friends and family that order on here as well thank you for letting me exspress my concerns
Hello Chellonda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It was easy and my shipment came on time! Size of the dress is true to fit as well as the shoes!
Hello Latasha,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I have been shopping at justfab for a few years now. The clothes are affordable, stylish and unique.
Hi Lakisha,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Gave me wrong order. Then sent the shoes I actually ordered and they fit so poorly. Ended up not even wearing any of them for my prom. Also can't even make a return they're only giving exchanges or in store credit.
Hello Asmee,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I made a purchase of 3 pairs
Just one was "ok", one was a size bigger but I decided to keep them since where boots and I can use them with double socks which by the way it shouldn't be like that. The 3rd pair was the worst, they were flats and 2 sizes bigger, I contacted you via Fb inbox and got a returning label, I returned them and receive a new pair, again almost 2 sizes bigger AGAIN. I decided to just give them away because didn't want to waste my time with another exchange when you got an error in your tags and don't even check it, the tag said the correct size but the show wasn't that size, you had a production issue and haven't corrected and seems to be with several styles, since I purchase boots and flats and both had issues. I have purchase from you several times and I have never had an issues with sizes, since I'm not a half size my size was always in every pair correct and I have purchase several in these years. Now I'm afraid to purchase again and get the same issue, I feel like you are letting your quality to the side and just trying to sell. I love a good discount but not when the product isn't right.
Hello Claudia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I get my size what i like best, Customer service excellent product number 1 shipping quick and in time i love to shop just fab
Hi Ghazala,
We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It’s a goal met for us knowing that you are satisfied!
Best,
Tina
JustFab ships very quick, selection and specials are varied every month. I have received many compliments on my handbags and shoes (always try to match both), and the quality is great.
Hello Sarajiki,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
Being a VIP, gives me access to really great sales! The ability to skip a month is a good option, you just need to set a reminder if your going to skip that month.
Hi Aula,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rhianna,
Thank you for writing a review! Your feedback about our product quality and membership is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison