From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
So far, so good. The shoes I've ordered fit really well. I am happy about that YAY!
Always a positive experience with justfab from the very beginning
Hello Rachelle,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab! We hope you will always have a fabulous experience with us in the future!
Best,
Allison
The shoes fit perfectly and the customer service when I called was excellent
Hi Theo,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Loved each shoes bought and can't wait for fall/winter to wear them.
Hello Shavi,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
I waited but no one ever answered my messages. I would like to cancel my membership
Hello Kelly,
We're sad to know that you want to end your VIP membership. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
Always been a positive experience! My order always on time sometimes early. Outfit is fashionable and price are good. Love it
Hello Patricia,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
Best,
Allison
Fast shipping and good quality for a great price and the verity is fantastic
Hello Denise,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
I have found the boots to be comfortable, but the shoes are a hit and miss.
Hello Karen,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
THE WORST! Did not receive my credit for a return once again! 3rd time in the last year! "Supervisor" finally agreed to credit my account only after I told him I'm closing my account. I told him once again I'm never ordering from here again! He said he'd "request a check for the refund". I paid with my credit card. We'll see if I'll ever receive my check but I'm done after many many years!
Hello Emily,
Thank you for your feedback regarding the credit from your return and we deeply appreciate your review to constantly improve our services. Let us make it up to you. A representative from our Member Services Team will contact you right away.
Best,
Allison
All three shoes didnt meet my expectation. I normally wear a size 11.5 but i ordered a 12 on all three shoes and to my suprise, they were really tight and the soles keep peeling off. I feel really disapointed on these shoes. All three shoes from Ayesha Curry.
Hello Moji,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the fit of our products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Love the shoes. I love my shoes and clothes but some of the new bags I'm not fond about them.
Love the bundle
Hello Margaret,
Thank you for the feedback! We are happy to know that you love our products. We'd be delighted to help you further with your concern about the new bags you've ordered. Our Member Services Team will get in touch with you right away.
Best,
Allison
My shoes arrived in perfect order. The package was good, my shoes looked great!
Hi Kimberly,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
It has been a great experience, however it would be nice if the site offers more wide width shoes, more variety and mules. Love the experience
Hi Ulanda,
Thank you for providing feedback about your shopping experience! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
Everything was good and I received all my order with no problem
Hello Gloria,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
Had to exchange for the next size up. Easiest and efficient exchange and received my new pair so fast! Very impressed
Hello Gina,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
After purchasing a strapped heel shoe the buckle on the shoe broke
Hello Jaclyn,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality of our product. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Sucks. Will never be purchasing from them again, i didn't know purchasing from then automatically meant you have to be a vip when i never signed up to be a vip.
Hello Eve,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will get in touch with you right away.
Best,
Allison
I love my shoes they are comfortable and arrived on time
Hello Katrina,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Love Just Fab. Great product and timely delivery. I order alot from them, and I love the site. Products cover all seasons
Hi Ruth,
Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
I love being able to buy bundle deals. It's so hard for me to piece outfits together. I feel so polished and am able to mix and match staple items with ease. I'm obsessed!
Hello Amanda,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laura,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad