From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I have been with Just Fab for years love their shoes and clothes
I'm very happy with my purchase! The shoes fit well and are very comfortable
Hello Nadine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
JustFab sent me wine gift voucher and I cant redeem it and I tried calling them call hang up automatically. It just gave me false hope and excitement 100$ off on buying wines.
Hello Chandni,
Thank you for writing a review! We would love to assist you further with the concern you had with the gift voucher. Our Member Services Team will email you right away.
Best,
Dean
Everything I've ever purchased (shoes, clothing, accessories etc) have all been just as I expected. Ordering has been very easy, the times I've had to interact with customer service have been great. I've been a long term customer and will continue my membership.
Hello Joyce,
Awesome! Thank you for the feedback! We're so glad that everything worked out for you. We here at JustFab, always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Allison
I really love the style and variety of shoes and mostly how affordable everything is happy customer
Hello Simona,
Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I bought $500 worth of shoes. To start with, my bad. Customer service gives you such a run around if there is any issues, that you just give up. I'm canceling my subscription.
Hello Victoria,
Your feedback is important to us! We value you, and we are committed to providing you with great service. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Good quality and was delivered quickly. Lov the fit and feel of the material.
Hello Vic,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I had bought these booties to wear to an event I got an 8 1/2 and a nine I had to exchange them for size 8 at first I was a little bummed thinking they would not be here in time for my event but to my excitement they showed up in time. All together this was a great experience easy, convenient and fast
Hello Brooke,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your JustFab purchase! Hope to hear more from you in the future!
Best,
Allison
Got my shows fast and they were great quality. My only complaint is that the sizing is kind of all over the place and some shoes run big and some run small. One of my pairs this time ran a little small.
Hello Jennifer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love the quality and the style of the shoe. I purchased them for an event and I lasted the whole night with them on.
Hi Kat,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Beautiful shade of green shoes to match an outfit I love. Delivered in a timely fashion.
Hello Phyllis,
We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
My wooden heel sandals are great. Bought black and white. Timely receipt of items and received in good condition.
Hello Hisani,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Good customer service and product lovely. Like the finishing of the backpack.
Hello Shola,
Awesome! We're happy to provide you a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Dean
When I first saw these shoes before I decided to buy them, I was skeptical on whether or not I would like them. After deciding to purchase the shoe and getting them, the first minute I opened the box, I was in love! I fell more in love with the shoe after I tried them on. The comfort of the shoe is amazing! I will definitely buy every color of these shoes, if they ever make them. 100% recommend.
Hello Angela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!
Best regards,
Chad
Did not receive order and customer service was no help and a robot.
Hello Lauren,
Your feedback regarding the service you received at JustFab is important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you right away.
Best,
Allison
I needed a a pair of shoes for an All White Party. My Niece advised me to to always own a pair of nude/ Clear shoes because the go with everything & Every color. Now these are my definitely go to shoes for any occasions and any color red ensenble for sure.
Hi Shannon,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
My backpack was torn upon arrival causing it to not be able to zip, and my hats were bent.
Hi Kanisha,
Thank you for writing a review about your order! Your feedback will help us know what we can do better A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
It's being three years I started with JustFab, really love shopping at theirs site, everything they sales is very nice and the prices abordable for everyone, when you become a vip member like I am, you can buy big sales event and you also have points for each of your purchase that I can redeem on a bill if I want. The delivery is at my door, if to big, I get it at the post office. So, I really love my experiences with JustFab. I recommend this site.
Hello Sylvie,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
Do not wasted your money buying anything from this site. Also, the vip ploy is a scam.
Hello Hailey,
Thank you for writing a review! We would love to assist you further with the concern you had with the quality of our products. A representative from our Member Services Team will email you right away!
Best,
Dean
I purchased a pair of wedges and on the first day of wearing them they busted at my daughter's graduation i had to look ridiculous in a busted shoe i was so embarrassed
Hello Iris,
Thank you for sharing your feedback with us regarding the unpleasant experience you had with the item you purchased. We value you as our member. You deserve only the best service, a representative from our Member Services Team will contact you right away to help you.
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephanie,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina