From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Sell you products that don't match description (wrong size). Not just once or twice 80% of their shoes are incorrectly sized. They are almost always out of the correct so you can't exchange then. Then they refuse to give you back the full amount of money you spent on the original item. Complete scam to designed to rip people off. You just end up with a bunch of shoes you paid for that you can't wear.
The items are fabulous and I appreciate their return policy.
Hello Michelle,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Love the shoes so comfortable and fit perfectly
Would definitely recommend to others
Hello Sharon,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered several pairs, my regular size and 1/2 size larger. Had to send all back, too small.
Hello Petra,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The shirt dress I ordered was gigantic so I returned it for exchange. The exchange I received was also gigantic but I kept it since it was too much trouble to send it back again
Hello Jill,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Perfect fit, fast delivery, I typically play between size 6 and 7 but sometimes struggle when ordering online, so to play safe I ordered 6.5 and they're perfect
Hello Kim,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products that we provide to our members. Have a great day!
Best,
Mary
I don't feel like I should have been charged every time. When it never had skip a month as an option. I want to cancel and I cant
Hello Caryn,
Thank you for writing a review! Your feedback about the charge is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was really excited about the cute shoes but all of the pairs were very cheaply made and each shoe has worn down after just 1 use each. The insoles of the flats worn out within 4 hours! You can see the grid of the rubber from the top. Even the tee shirt was poorly cut. I'm done with this site. I am canceling my account because it's all just junk.
Hello Victoria,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The shorts I purchased for perfectly. So glad I bought them.
Hello Suze,
We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!
Best,
Dean
Styles have changed and I find it harder to order thins I like t wear
Hello Sue,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Easy to order both shoes & purse. Slight hassle when it came to redeeming my credits though. Have consistently had this problem with the companies though. Good prices, good value for the money.
Hi Marianne,
Thanks for your effort in writing a review about your shopping experience. We always want to make your shopping experience as easy as possible. We will be emailing you right away for assistance.
Best,
Tina
I loved them all!
I love the colors and the styles!
They fit me exactly!
Hello Carmen,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your sneakers! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!
Best regards,
Chad
Love the quality of clothes! Fit right to size! And very fast shipping?
Hello Candace,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
My experience with just fab is quite ok my only problem there is not a lot for plus sizes
Hello Licita,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I've always had good experience with the company as far as the product if I have an issue they work very well in solving it
Hi Rocio,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
The clothes were very poor quality. When they came out of their bags all smelled like chemicals which made me very wary. Three came with holes already in them. One had both sleeves rip at the cuff the first time I wore it. Two items had such odd fits and uncomfortable and indiscernible material that it was made out of it I don't think I would ever wear them. Unfortunately, this has gone very downhill in quality. I reported to management and their only solution was to send back and get more of the same items replaced. My issues is not that I dislike all the clothes it's just that I don't want more clothes of such poor quality because I know they aren't going to last anyways so why waste my timing returning everything when I can just mend it, wear the usable ones while they last, then move on and never buy justfab again. The solution, JustFab, is to spend a smidge more money and actually get quality clothes made preferably in this country where there is more regulation over quality and what kind of potentially toxic materials are being used in these clothes. Personally I'd be willing to pay a little more for a better, well made product. I would also be more likely to have stayed a customer.
Hi Ashlee,
Thanks for your effort in writing a review about your shopping experience. We always want to make your shopping experience as easy as possible. We will be emailing you right away for assistance.
Best,
Tina
Really loved the shoes the fit was good they were comfortable and stylish
Hi April,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I love everything they offer. It's amazing how their inventory is always involving in the generation
Hello Donesha,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I found this website on tiktok and I had to try it out, I got 4 pairs of shoes that are really cute for only 71 dollars which is amazing for now a days. I loved them so much I order more on June 18 and it also came in 2 days
Hello Briana,
Thanks for the feedback! We value your trust in JustFab, and we will do our best to always meet your service expectations. Keep rockin' in your JustFab items!
Best,
Allison
Shipping was pretty fast. Shoes came in good condition.
Hi Jasmine,
Thank you so much for your amazing review about your shopping experience! We value feedback like this because it motivates us to enhance our products and services even more! We are delighted that we were able to meet your requirements. We hope you continue to have a wonderful time with us in the future. Have a great day!
Best,
Kim
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amyra,
Thank you for sharing your experience with your order and the availability of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary