From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
THE ITEMS I ORDERED WERE PERFECT
I ENJOY JUST FAB SHOES AND BOOTS
I WILL ALWAYS ORDER FROM THIS COMPANY
SIZING TRUE TO SIZE BEAUTIFUL
I had hope that it would be great, but during the first wear there were threads everything and the elastic began separating.
Hello Kacie,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Always worth the BUY! Love shopping here! Great clothing and shoes. Always have shoes in bigger sizes and wide width as well!
Hello Tanaya,
Thank you for your review. We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Easy, fun and great service and products. I would recommend highly to friends and family
Hello Rebecca,
Thank you very much for spreading the good news about Justfab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Most of the shoes and clothing I got for my kids were great. However, I got one pair of sandals that I would say were a defect. They broke as my son was trying them on. Went to return them and it was not easy. I followed the instructions, but there was no where to print the label from. It sucks because I just wanted to exchange them, not refund them.
Hello Jeri,
Thank you for writing a review! We value your opinion regarding the return process and would want to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The shoes were of good quality and loved the sale.
Hello Felicia,
Thank you for your amazing feedback! We love hearing our members are happy with our sales and quality of our products. We appreciate you sharing your experience with us and others. Have a wonderful day.
I am very satisfied! I love the quality of the shoes
Hello Brielle,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at affordable prices. Hope to hear more from you in the future!
Best,
Mary
I always am satisfied. Everything always fits and arrives fast
Hello Star,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a fabulous experience with us. Have an awesome one.
Best,
Lia
They have quality and beautiful footwears.
Their designs are unique and cannot be found around.
Hello Funmilayo,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online buying.
Best,
Clark
Love the JustFab team. They're super helpful if I have any issues with an order
Hello Jessica,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Of the four pairs I bought, two for me and two for my day, we're going to keep one pair.
Hello Christina,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I got a size 12 regular and these slippers for great! Love the detail and goes with everything!
Hello Victoria,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I last ordered shoes for my grandbabies and they arrived promptly to their home located 2 hours away from mine and they loved the shoes I picked, 4 total.
Hello Maria,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
I'm very satisfied with my new shoes, both pair. They came in just in time for vacation, and was a great deal@ 50% off.
Hello Marcia,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I bought some items at a great price for my daughter, she is satisfied.
Hello Felecia,
We're so glad that everything worked out for you. We here at Justfab try our best to provide the best service to our members. Hope to hear more from you in the future!
Best,
Mary
I had a great experience with JF. I loved the shoes. Although one pair did not fit me I called customer service and they were amazing sending a replacement.
Hello Rosy,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
The product seems to consist of good quality. However, it does look unlike I expected. Sometimes I get exactly what I was expecting with a product from JustFab and sometimes I do not. The size fits as expected and the quality of the fabric is also very good. I didn't expect the dress to look like a blanket that my grandmother knitted for my childhood couch. Even though the dress is knitted - I had one in the past that looked quite different than a throw. I think this dress looks great with regard to fit and color. Nevertheless, some people look on at the dress and tell me it looks too much like a living room throw.
Hello Gina,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Order shoes in time for vacation and yes they came on time. Thank you
Hello Julia,
We are glad you are enjoying our products and delivery process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I truly enjoy shopping at just fab. The concept is brilliant and i love that i can use my credits at anytime. I've been with just fab for quite a number of years and they have never delayed my purchases. The process of delivery is always quick and efficient.
Hello Leah,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I am fine with their cheap $#*! shoes that hurt my feet poor quality and cut small
Hello Rose,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Khanisha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz