JustFabReviews 10,358

I think the heels I purchased are great! But unfortunately, I will not be giving Just Fab my business again. I feel like their terms of VIP memberships are NOT CLEAR to a first-time customer. I authorized one payment for my purchase in May. I am extremely upset that I have been charged almost $100 for not opting to "skip" instead of "shop" within June and July! I feel deceived and do not appreciate that.

I've had the worst experiences trying to order from JustFab. I've had a JustFab account for years and I've been wanting to cancel my account for ages, but I needed to get around to using all my credits first. I had 12 credits on my account, so almost $500 worth of credits. None of these were charges I wanted to happen, I'm just forgetful sometimes, so I would forget to skip the month in time and get charged. I would much rather have my money back, but since that's apparently not an option, I tried to place a large order to use up all my credits, so I could then cancel my account. I shopped during the last day of a sale, and placed an order with 39 items in it that covered just over the amount I needed to spend. It took me a long time to scour the entire site to find things I might like. There weren't a lot of options, and I ended up picking lots of things I don't really even want, but I was just trying to use my credits. I was thinking I might end up donating of lot of these items. I got a great deal because of the sale (the prices are so low and the stock so limited that it makes me think maybe they're going out of business?). I got an email saying my order was confirmed. The next day (after the sale ends) I get an email saying my order was cancelled. Apparently this is because my billing address is different from my shipping address, which has never been an issue for me anywhere else. I called their customer service (and spoke to a very nice woman who I don't blame for this) who told me that the issue would be escalated (?) and therefore I would need to call again in three days. A lot of the items I ordered (the only things I could find that I kind of liked) could be out of stock after all these extra days, and the sale has ended. Apparently I will have to place the order all over again, finding all 39 items on the website and doing the entire process again. This is a huge pain and waste of time for me, as is calling their customer service line twice. I don't understand why they can't just resolve the billing issue (there's nothing wrong with my card or shipping address) and place my order again for me. The worst part of all this is that the exact same thing happened to me when I tried to use up my credits a year ago. My order was cancelled because they said they couldn't verify my billing address. I didn't follow through and call multiple times last year because I didn't have the energy. I now think they are just trying to steal my money and give me nothing in return. I am incredibly upset and frustrated, and it's not an exaggeration to say that I've never had a worse customer service experience. The only thing JustFab could now do to resolve this is to refund me the value of all my credits.

I hope to keep buying new items! I recommend! Great manufacturer. Reasonable price, excellent quality!

The sweater I received was falling apart at the sleeve. I returned it and they said they couldnt send me another one in the same colour, but would send the brown sugar colour. After three weeks, I followed up because it was still showing as pending on my account. I was then told that my order was cancelled and they couldnt send me the sweater. Why was I told by one customer service agent that they could and another cancels my order when I inquire about it. Giving me my money back does not mean that you provided great service. I do not recommend anyone use this service.

Still waiting for my refund! All 3 pairs of shoes didn't fit…The man was nice on the phone and assured me that I would get my refund within 48 hours. Still nothing and it's been weeks! I will call back.

Unfortunately this company doesn't take quality into consideration when they're mass producing these clothing items. I ordered 2 really cute rompers and upon wearing one the first time it literally started coming undone from the seems. The other romper never was even worn and the day I went to put it on I noticed that it also was starting to come undone. Right in the area where they put the tags and extra button. They're shoes are decent but as for the clothes, Forget about it...

My past two calls to Just Fab having been such pleasant experiences it was hardly like shopping at all! I'm remiss for not remembering the name of my earlier contact but the recent one was named Laura. She was everything a customer needs when one calls to clarify an order mishap or any question that a recording can simply not help. She had helpful suggestions, great patience and made my exchange So pleasant. I'd love to be able to just call & ask for her & deal with my shopping experiences that way. Friendly, quick, fun
And trusted. To actually speak with a person who can communicate easily is Such a plus Anytime. Thank you and thank Laura for me as well!