From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I ordered a size 9 pair of espadrilles and they didn't even look to be size 8. I saw no notes about it running small. That's one of the problems with ordering online and why I will avoid in future.
Horrible carrier, the shoes were damaged heavily. Probably won't be ordering from here again.
Hello Desiree,
It is with great regret that we received your feedback regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
They match my bathing suit and my hat. I like the color of the shoe
Hello Amy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
My experience with the company was overall excellent. I ran into a problem and their customer service was pretty nice and helped me. My issue is with the products. I offer two pairs of shoes which base on my side should had fit without a problem but there was. They were way off their size range. Luckily I was able to find insoles for them and they are okay for now. Get better sizes. Size 5 women have rights too btw. P.S. I am a size 5-6.5 depending on the styles and this were still big.
Hello Evany,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I have had the worst time trying to resolve a missing order that did not fit once it arrived. I have zero idea if I was credited for the return or anything.
Hello Chanda,
Thank you for your purchase. For assistance with the return status, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Easy to order, although I wear and ordered a 7 1/2, the 7 1/2 slippers fit like a size 7. I would have been better ordering a size 8 slippers.
Hello Antoinette,
We appreciate the feedback you shared regarding the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I had an issue where my order delivery went missing and I received great help from customer service.
Hello Nance,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our services.
Best Regards,
Clark
Love the style of shoes and the hat but the hat is "one size" and is massive (it's even big on my boyfriend lol) and the first time I wore the shoes the heel snapped.
Hello Christy,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I always love all my items that I order! Everything Fits great and I get compliments on all the sandals I order.
Hello Angel,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Ordered shoes on June 19 and they just never arrived, cannot be tracked but took $191 of my hard earned dollars.
Hello Donyale,
Thank you for taking the time to leave a review. Your feedback about the delivery process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
It's the discounts, styles and quality for me with Justfab
Excellent quality and design it will make me purchase more in the future
Hello Chona,
Thank you so much for your feedback and for sharing this with others that you like our quality! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
I kept finding a pair of shoes I wanted to use my credit towards and everytime I went to check out, it wouldn't apply it. But if I add a second pair, suddenly it'd let me use the credit but I had to pay additional money on top of the credit because of it. Not impressed. So once the shoes arrive, I'm cancelling.
Hello Tara,
We appreciate the feedback you shared regarding the member credit usage and the VIP membership. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I was able to use my credits seamlessly which has been the reason I'm using just fab again. The prices are competitive and with using as many or as little credits as I want is a huge perk!
Hello Tonielle,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I am a great fan of shoes! Because of JustFab I now have a variety of super nice, amazingly cute shoes! The only draw back is having to remember to skip a month at the beginning of each month.
Hello Chris,
We appreciate the feedback you shared regarding the products we have and the skipping option. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Trying to make a simple purchase and for the life of me couldn't figure out how to apply my credits. So I just made the purchase without the credit.
Hello Vanessa,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have purchased many jeans over the years, but in my last order (although I ordered same size) they were almost 2 sizes smaller. Very dissapointing!
Hello Amy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I am always happy with the various design options for shoes and clothes on JustFab. The return process is super easy and customer service is always friendly and helpful when I call.
Hello Aime,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I ordered a beautiful long dress my last order. I am a plus size woman and usually order a 2x - sometimes a 3x just in case. The 3x is always plenty big enough. I don't know if the sizing has changed but the dress seems more like an xlarge. Doesn't even come close to fitting.
Hello Darlene,
Thank you for taking the time to leave a review. Your feedback about our sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Shoe broke the first time I wore it. Had to call customer service now I have to print off a form and send the shoes back and wait for them to Shipped me a new pair. Instead they should be sending me the new pair and allowing me to put my shoes in the box and send back the bad pair instead I'm gonna be without the shoes I wanted for the summer for most of the summer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beth,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth