From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Sandal heel too high. Foot slides too much! Returned for refund.
Representative was very professional and helpful. Order came on time
Hello Dione,
Thank you so much for the awesome feedback! We are happy to know that you love our services! Have a great day!
Best,
Renz
I can shop for myself and also my little ones at one shot
Hello Kristy,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have cancelled my VIP status subscription after many years because you have changed shoe providers and your prices went from $39,95 to over $100 for shoes and that's false advertising. I remember when shoes were reasonably priced on your website, but things have changed, and I am no longer interested in being a member. And I expect to be refunded for the money you took from my account. Not happy with your company and will share with family and friends.
Hello Dodie,
We appreciate the feedback you shared regarding the VIP membership. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Nice sandals but I hope the plastic don't hurt when walking
Hello Ismarah,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
For the most part the ordering, the product and the shipping were all smooth. I love the way you pack the shoes. I like the bags so much. The boxes were nice but the bags is so much easier.
Hello Tracie,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online shipping needs.
Best Regards,
Clark
Good have like mostly everything I ordered the quality is good prices are great I have ordered shoes boots and clothing all has been easy and liked all I have not sent back anything
Hello Linda,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
Love JustFab's whole interface and customer service tone--so friendly! I do wish shipping were a bit faster/more reliable.
Hello Jennifer,
We appreciate the feedback you shared regarding our shipping policy. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Return once and size up. They do not fit either. Returning again
Hello April,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I don't like that you have to REMEMBER every month to skip. If you forget they take the money put of you account. I will be stopping my subscription soon. I also will not recommend this site to others
Hello Cindy,
We value all reviews, so we appreciate you taking the time to tell us about your experience. Your feedback on the member credit charge is essential to us. Right now, we'll send you a private message. Thanks!
Best,
Clark
Service was prompt. Clothing was perfect. Delivery was as promised. Will be ordering again.
Hello Christine,
Thank you for the positive feedback! We are happy to know that you love our products and services! Have a great day!
Best,
Renz
Ive shopped on justfab for many years! Very good place for all i have purchased.
Hello Ilona,
We're glad that you are loving your purchases! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
My experience with my customer service representative was positive. He helped me accomplish the goal of my call.
Hello Amanda,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our service.
Best Regards,
Clark
I had 2 credits to use and had a hard time finding something in my size and current style. I can't wear most of their shoes anymore due to needing wide width. I ended up using my credit to buy my daughter stuff.
Hello Jennifer,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The boots i purchased felt great one and were made well but did not do up. Some boots i can purchase in regular fit and others i find i need wide leg. I never know until i get them if theyll fit. These did not. They're a snugger regular fit
Hello Barb,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Just fab shoes make me happy Every time I buy a new pair of shoes or clothing from just fab it just makes my day great customer service android product
Hello Carol,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Stealing your money you just gave fake offers and after that you steal money from the account under vib fee and etc…you don't have right to steal our money without permission this is not professional way and I will tell everyone I know to don't buy from your website
Hello Majdoline,
We appreciate the feedback you shared regarding the VIP membership. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The fitting was super weird and the quality was very low. Never buying any clothes or shoes. The shoes always gave blisters because of the cheap leather. The clothes are just ill fitted.
Hello Sridevi,
It is with great regret that we received your feedback regarding the quality and the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love JustFab!
Love their Shoes, Sales, and availability to make exchanges, Returns.
Customer Service is always the best to help you with your account, orders, etc.
Hello Claudia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love Justfab shoes, they are amazing, and very comfortable to wear, and comes always in a great packaging. Their clothing collection is just beautiful..
Hello Adik,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Juliette,
It is with great regret that we received your feedback regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia