From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Very fast delivery of the dress shoes; comfortable shoes.
2 pair of sandals were cute but need to have narrow feet to wear comfortably
Hello Quitaji,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Hello, I had returned some items in the mail and have not received a refund yet. Can you please look into this Order # *******354.
Hello Amanda,
Thanks for sending your review! Your feedback about your refund and our return policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I love the items that I received. Everything is reasonably priced and soo in style!
Hello Kit,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
One pair of shoes did not fit at all I returned for a $0.75 refund! Customer service was difficult to reach and very short. Won't be back.
Hello Pauline,
Thank you for taking the time to leave a review. Your feedback about the return for a refund is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
My experience was amazing, I loved all the products and the delivery is very fast
Hello Pamela,
Thank you so much for the review. We appreciate the feedback you shared about the items we have and are happy that you are having a great experience. Happy shopping!
Best,
Lia
I ordered these shoes over a month ago. Still have not received them and the shipping information has not been updated. If anything this is worth me cancelling my membership for the lack of support I was given when I asked about my order previously.
Hello Kristi,
Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I was totally stunned by the extremely efficient customer service right from the time I ordered to the point of delivery! Loved the experience!
Hello Palav,
Thank you for the positive feedback! We are happy to know that you love our products and services! Have a great day!
Best,
Renz
But I haven't received it yet! Where is the shirt?
Hello Zeta,
Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
My order was filled and shipped right away and delivered within a couple of weeks. Everything fit well, makes for a great day!
Pretty and comfy. Go for it if you're looking at a pair ya like ;)
Hello Mary,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I purchased a denim jacket. It had a chemical / off smell. It seemed to linger even after washing.
Hello Losonnia,
It is with great regret that we received your feedback regarding the quality of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
This was my first purchase and I was impressed. The item came very swiftly.
Hello Mary,
Thank you so much for your feedback and for sharing this with others that you like our shipping process! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
Always a pleasure ordering from JustFab. Been a member for a couple of years. Once you move up to Elite status they generously give you bonus points, they sometimes have sales, and I try to use coupons, so I got a pair of sneakers for less than $10.00! JustFab is a keeper! Five stars *****! Hang in there you can save and love JustFab like I do!
Hello Ingrid,
Thank you for your loyalty. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Very comfortable and love the colour. I wore them the first time and did a lot of walking, so was worried I would get blisters. They were so soft and I wear them all the time now.
Hello Dana,
Thank you so much for your feedback and for sharing this with others that you like our product and style! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
They were great to wear and many compliments Recommended your brand
Hello Loretta,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I love to shop at Just Gab my only complaint is not being able to use my credits on sale items
Hello Lupe,
Thank you for your purchase. For assistance with credit usage, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
It was really curated for me when I first started using it in 2018 but it slowly has lost its really good sales and personalization for each person
Hello Kayla,
Thanks for sending your review! Your feedback about our promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I have been a customer for many years now. I have never had such a problem getting my orders. These last few years have been bad for this company.
I ordered on 12 June expecting to receive my order before an event I planned to use the items for. By July 5th I still hadn't received my order. After multiple times reaching out and having the date to expect them or have them resent being changed. I was finally able to get some help. But here it is just days from my event and I still don't have my order.
If you are purchasing for an event in your life order at least 2 months out you might get it by then.
Hello Krystle,
It is with great regret that we received your feedback regarding the status of your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
My experience was professional and my order was delivered on time.
Hello Denise,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nikkia,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia