From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Every thing was cheaply made. Very expensive, the shipping was normal but every thing else sucks.
I love Just Fab. I have an alarm set every month on the 4th to see if I can buy or skip. And I love to buy out of season. I just got boots last month for $6. Great finds and in my budget.
Hello Tawanna,
Thank you so much for loving our brand! We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I never feel pressured to purchase which makes it stress free to shop.
You should make it easier for customers by having one check out for both just fab & shoedazzle. Also, the skip the month should be placed on the front of both front pages of their Apps for easy access. Despite skipping a month, I still purchase frequently.
Hello Jae,
We are glad you are enjoying our products and the 'Skip the Month' option! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I enjoy buying and wearing items from Justfab. The clothes are true to size and fit. I have never had to return one purchase. And I do purchase a lot.
Hello Marvet,
Thank you for your business. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I loved JustFab when I originally signed up years ago. Now they have the ugliest items I ever seen in my life. It looks like someone's grandmother is making the pieces now. Everything is old fashioned. I only placed this order because I had a credit. But I need to cancel my membership
Hello Kris,
Thank you so much for loving our brand! Your feedback about our product quality and style is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I ordered three pairs of sandals and each one is worst then the next. The clear pair cut my toes. The tan pair is tighter than anything and the white pair slip right off. Will not be purchasing anymore from here.
Hello Sarah,
Thank you for taking the time to leave a review. Your feedback about the sizing of our items is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I'm completely in love with my shoes and boots. Thank You!
Hello Yveliss,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Love the color they match with everything and are si confy. Cant wait to do the next purchase.
Hello Arlene,
We are glad you are enjoying our products! Your feedback is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
All the products are wonderful! I've purchased tons of items! My daughter and I have never been disappointed
Hello Sheri,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and style.
Best Regards,
Clark
I have never had an issue with purchasing from JustFab. There has only been 1 or 2 items that didn't fit properly, but overall, I have loved everything I have purchased from JustFab.
My item never arrived and JustFab refused a refund, store credit only. Not happy. Not pleased.
Hello Rachel,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I love my sneakers with the bling on each side. You can wear with a cute dress or pants. I wear a 9.5 and the make your feet look smaller too.
I found over the years that I mainly only get my shoes from just fab. I do so because I always get the quality and styles I want at a reasonable price. And if I have any questions I don't have the search bar because I just called their 800 number and I get clear and concise information regarding my questions.
Hello Marie,
Thank you for the great feedback regarding our Member Services Team and the items we have online. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
The JustFab site is easy to navigate and the clearance items are priced to move. I'm very happy with my latest purchase. The shoes were shipped promptly.
Hello Cyndi,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I called and canceled twice after the purchase
But they still have not canceled my services.
Hello Patience,
Thank you for taking the time to leave a review. Your feedback about canceling your VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Nothing better than a good shoe for a good price to show up on your doorstep. :)
Hello Kimberly,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Both pairs of my shoes were horribly uncomfortable but the return process was great.
Hello Sherrie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I thoroughly appreciate the ease and style selection.
Thank you for offering the best up -to-date styles ever.
Hello Leslie,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I've ordered from Justfab before but this time the package kept getting delayed in transit and when it finally arrived it was beaten and mis-shaped. The hat I ordered was crushed. The CS rep ordered me a replacement and was very helpful though.
Hello Stace,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I ordered three pairs of shoes sandals with a wedge heel, flat sandals and sneakers, all size 10 all to small. I have never ordered my size before and they were all to small.
They have been returned and awaiting a refund. Very disappointed and thinking about canceling my membership.
Hello Dawn,
Thank you for taking the time to leave a review. Your feedback about the sizing of our item is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Isabelle,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz