From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Very good experience shopping with just fab i love the shoes
I ordered beginning of June and still haven't received my items. I usually stop ordering because of this, then forget and order, only to have it happen again. I think this time will really be the last.
Hello Angela,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I ordered two pairs of pants and a few days later got and email saying the order would be delayed due to shipping issues which is fine. I understand that. Then a few days after that the order was cancelled outright with no explanation, no option to exchange or get a credit.
Hello Danielle,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I have issues with using my credits on any of the fab pages.
Hello Brittnie,
Thank you for taking the time to leave a review. Your feedback about the credit is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
One on the shorts ripped. And the T-shirt was short.
The rest was fine
Hello Jeniffer,
We appreciate the feedback you shared regarding the quality and the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Miguel was helpful. And resolved my issue quickly.
Hello Maida,
We are so glad to know that you are satisfied with the help that was given by Miguel! We will definitely relay this review to the whole team to let everyone know of your positive experience! Your feedback about our return and exchange is also important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I didn't purchase any item. It came outta my acct. Very suspicious activity going on. Please cancel this purchase
Hello Sharon,
Thank you for taking the time to leave a review. Your feedback about the unwanted charge is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Too difficult to "skip the month." I sometimes spend so much time trying to reach the area for skipping the month that I just give up... probably JustFab's way of continuing to get customers money.
Hello Sue,
Thank you for taking the time to leave a review. Your feedback about skipping the month is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Liked one item, but rhe other literally fell apart the first time I tries to lace the boots up. Poor quality for what I paid.
Hello Ray,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Very pleased with the people who helped me they were very courteous
Hello Paula,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I ordered two tops one of which was too small while the other was too big.
Hello Suzette,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
My process of searching and checking out is always easy. My only thing is I wish the selection was a little more broad.
Hello Kelcee,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I bought a pair of slides in my normal size and they are too big. With this order I also bought a pair of sneakers in my normal size and they are to small. The return policy is not as simple as they make it sound. You have to take them to UPS and then pay the postage out of your pocket. No return label.
Hello Chontella,
Thanks for sending your review! Your feedback about our product sizing and return policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Accidentally signed up for VIP without realizing that they charge your account $50 and say it's "credit". It's just a way for them to get $50 guaranteed. Scam. I ordered VIP items and both pairs of shoes were the wrong size and the pant were nothing like the picture. They wouldn't allow me to refund the 3 items so they gave me $70 in credits. Then when I called to cancel my VIP so I didn't get charged next month they took the credits and didn't refund the money... so they basically stole about $120 from me. NEVER WILL I ORDER AGAIN
Hello Kimberly,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very fast delivery, fit perfect and very nice quality, very affordable aswell
Hello Ariana,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Good experience. Fast delivery. Many compliments. Nothing more to say.
Hello Stephanie,
We are glad you are enjoying our products and delivery process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I recently purchased 3 pairs of shoes based on the sizing information listed in their size charts. When they arrived, NONE of them fit (too narrow) and I had to send all of them back.
Hello Tonya,
Thank you for taking the time to leave a review. Your feedback about the sizing of our item is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Very happy with my purchase, Bought two pairs of heels. They are very high-quality considering what I paid for them
Hello Vincent,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
It is terrible they took my money and they didn't give me my shoes
Hello Savannah,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I ordered seven pairs of shoes and only 2 pair fit. I wish the sizes were more true to size.
Hello Carol,
We appreciate the feedback you shared regarding the sizes of the items we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cynthia,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz