From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
It was really easy to find the shoes I wanted. I picked them out and I put then in my cart and I paid for them. When I got them I was very satisfied with the shoes. I'm going to buy more shoes from this app
I love my shoes me encantan son hermosos y llegan súper rápido
Hola Rosi,
Gracias por tomarse el tiempo para proporcionar comentarios y para correr la voz. Estamos encantados de saber que le gustan nuestros productos y el proceso de envío.
Saludos,
Clark
The offers are awesome and the quality of the products are stoning. I received my shoes in a beautiful box and in perfect conditions. They are gorgeous!
Hello Claudia,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Bought 2 pairs of shoes, and they were way to big, so I called and they told me they would do a trade no problem. They have my new sizes I want, just send them back and we will send out new ones.
So I send them back, and wait and wait, and the whole time my order says processing. Then after 4 weeks, i get an email that dont have my sizes and they will give me a credit!
What a scam!
Hello Deborah,
It is with great regret that we received your feedback regarding your exchange. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I am enjoying my slip-on sandals, they are the latest addition to my shoe collection. They are very comfortable and fit my foot very well. I wear them the whole day at work and my feet are never sore. Thanks a lot JustFab... you did it for me yet again. Keep up the good work!
Hello Nsofwa,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I purchase the weekend bag for a trip that I'm taking in a few weeks. It's so big and roomy and will fit a week of clothes and shoes.
Hello Sabrina,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
They are the best! I can't waiting for my boyfriend to buy me more shoes
Hello Malakia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It is good they were clearance but I didn't need two identical pairs
Hello Michelle,
Thank you for taking the time to leave a review. Your feedback about your purchase is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I love Just Fab's shoes & accessories. My last purchase of clogs and beaded purse are no exception! Great quality for the money.
Hello Cynthia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
As usual, after ordering, delivery was prompt and secure. Sizing was accurate as well, and both items blend nicely into my wardrobe. Thank you Just Fab!
Hello Brenda,
Thank you so much for your feedback and for sharing this with others that you like our product and size! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
Shoes are beautiful! I own about 20 pairs of boots as well from over the years Boots are my FAV!
Hello Tiffany,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I had to exchange a pair of sandals for a different size. This is the first I had to do that but it was easy.& fast with no issues.
Hello Taryn,
Happy to hear that your concern was taken care of! We really work hard to provide the best service that we can. Have a great day!
Best,
Renz
Excellent as always
Love Justfab's styles & ALWAYS get excellent compliments from strangers when I wear my heels, booties, or my boots out.
Hello Cheri,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I have had a WONDERFUL experience shopping with JustFab and being apart of the VIP program is AMAZING. The shoes I have ordered have been comfortable, cute, and the price with all the VIP benefits, sales and discounts, is out of this world. If you haven't tried JustFab, you are missing out.
Hello Karen,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I have been trying to get a return label to return and refund products bought for days without success. Spoke to so many different CSRs who all promised to email return label which I am yet to get!
Hello Lunce,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Loving my sneakers, wore them today! Can't wait until I break out the heels! I appreciate the service and also quality of products I order!
Hello Tiera,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
My purchase was left casually outside on the steps to my apartment building where in the past purchases have been stolen. Fortunately a fellow tenant watched delivery person sit down package and drove away. Tenant brought to my apartment. UNACCEPTABLE and DISSATISFIED,
Hello Dollie,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I love shoes and I really appreciate comfort and quality, and I'm impressed with the quality of Just Fab's shoes, besides being beautiful
Hello Mel,
Thanks for your review. We are happy to know that you are satisfied with the quality of our products. Have a great day!
Best,
Renz
I love just fab t I order at leastv2 pair of boots a year, I have ordered a pair for both my daughters and I've told all my friends about the site. I will keep ordering from this company because I love the products and the prices.
Hello Melissa,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
Ordered 2 months ago, was charged and still haven't received my purchase!
Hello Laura,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heather,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth