From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The sizes on the shoes are never the right fit. I always have to plan to send them back and more often then not I need to, Im waiting on an exchange right now.
Hello Maureen,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The quality is not good the size was not ok i usually were size seven their seven was too tiny i can not were them I wanted to return them but the return page didn't work.
Hello Susan,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our products and website. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
So I bought a flat pair, wore it once and the next day I noticed the seams unraveling on one shoe... like coming apart... lol
Naturally, I logged on after and cancelled my VIP with justfab. So sad!
Hello Bella,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your shoes and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Both pair of shoes I bought were too large. The slip on sandals were heavy. I plan to return them.
Hello Nancy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes and sandals. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I bought two pairs of summer sandals. Both fit amazing and are very comfortable
Hello Jonell,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
Best,
Mary
I've been really pleased with my purchases from Justfab. I love their styles. I can find comfortable shoes that fit my wide feet(I wish they offered more styles!) I think their prices are fair.
Hello John,
Thank you for sharing your experience with the quality of our products and styles we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Had a phone call and the customer service was efficient, friendly and great
Hello Paula,
Thank you for the wonderful review and for taking the time to share your awesome experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Never received the shipping label to return the shoes that didn't fit and now I can't return them due to it being past the return window. Shoes were very big.
Hello Erica,
Thank you for sharing your experience with our Member Services Team and for returning items online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Bought acute pair of pumps from a great sale… only problem they are too big. I don't know what to do now as they have always fit really great.
Hello Denise,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your pumps. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I really like the items I get from Just Fab. The clothes are quality and the shoes are very stylish and comfortable. I've had an excellent experience from them so far. The sales are awesome too and I get to score great deals on some sought for items
Hello Ruthee,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a great day!
Best regards,
Chad
I've been a member for years. Noticed products have changed. I was a huge sneaker person. Now I buy from sketcher's. Your variety and quality have gone downhill.
Hello Dawna,
Thank you for sharing your experience with the quality and selections we offer online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I do not remember if I had any negative experiences with JustFab. I believe this is because whenever I have called, your staff has been so obliging and helpful and very pleasant that I have enjoyed solving my issue.
If I have any problem it would be the quality of some of the items. But just knowing I can send them back is such a relief.
Hello Frances,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
Fast and easy no problem just needs a better selection of shoes
Hello Delyce,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I ordered 4 pairs of shoes and 1 jumper. The price was unbelievable! Valued at $200 but after my membership discounts, store credit and coupon it was under $5. Waaay under. You might get mad if i tell you rhe exact price, lol. I had to return 3 pairs due to fit and the exchange/ return process is stress free. I feel truly like a valued customer with Just Fab. I get so many compliments on all the shoes I wear from them. Keep up the good work, value quality and star treatment!
Hello Iris,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Simple, low cost way to look great and show some style
Hello Lynn,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and style.
Best Regards,
Clark
It's over a month!, and I'm yet to get my order. What's going on?
Hello Aanu,
It is with great regret that we received your feedback regarding your shipment. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
There isn't enough wonderful word to describe how pleased I am with EVERYTHING that I have purchased for my self or gifts for others. The only complaint I have is the monthly charge sometimes it is just an oversight when our lives are so busy and why the money exchange when there is JF Canada?
Hello Judy,
Thank you for your purchase. For assistance with the charges, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The product was great. However it seems that based on the style you have to order one Size up
Hello Tanesha,
Thank you for your honest review. We appreciate the feedback you shared regarding the sizes of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The left shoe was irregular. The tie is on the side more than the front
I do not like that I have to make a purchase every month... just to be a customer..
Hello Lynette,
Thanks for sending your review! Your feedback about our product quality and style is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alicia,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad