From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I've ordered quite a few pairs of shoes over the years and for some reason, have never been disappointed in my purchases. They always fit perfectly and look just like they did on my computer screen.
I was able to purchase the dress I wanted however it did not fit.
Hello Sonya,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The tops were way to short, tops not true to size, sports bra band is cheap and way to tight, leggings are very small need to size up 2 times, dress were to large for being a small. Shoes were perfect
Hello Kimberly,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Every purse, backpack, and pair of shoes I get from this amazing website is utterly beautiful durable and a great value. I always get compliments on my purse and my boots! So I never hesitate to share the name!
Hello Katrina,
We are glad you are enjoying our products and the website! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I purchased a pair of Summer Flared Heeled Mule 8.5 size but they were too small. Being a transvestite my foot has a high arch. So when the shoes arrived I was unable to even try the shoes on. I thought they would be a fun shoe to wear around the pool. I did return them. So I'm disappointed in the shoes not the service by JustFab.
Hello Michelle,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Styles were comfortable and looked great. I could wear them with a variety clothing.
Hello Gilda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have been a member for serval years and always happy with their product options and quick shipping.
Hello Kathryn,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I love JustFab shoes and clothes collection. The prices are fabulous especially when they have sales.
Hello Hilda,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I loved being able to shop the latest shoe styles at an affordable price. I can't wait to add more to my summer faves.
Hello Jacki,
Thank you for taking the time to share your awesome shopping experience with others! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
Ordered shoes to wear just for wedding day. I was satisfied with how quickly they arrived and I had one less thing to stress about on my "to do" list.
Hello Mia,
We are glad you are enjoying our products and delivery process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I have been using just fab for a few years now. They always send quality products And do not have a long shipping time.
Hello Angelique,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
The pink shoes scuff to easily. They also have no padding for the ball of a foot.
Hello Samantha,
Thank you for sharing your experience with the shoes that you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
The boots I bought were beautiful and quite fashionable; they fit perfectly and arrived in a timely manner.
Hello Melissa,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Very disappointed with my shoes. They arrived dirty and discolored. So I paid for a pair of shoes that I will never wear. I selected a smaller size than usual and I did well since they fit perfectly even if I couldn't wear them. And if not, I have to proceed with the return etc. Very disappointed with the quality!
Hello Melissa,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Great service and friendly. She handle the call in a professional manner and help with the return item.
Hello Nichol,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Efficient and explained what what was happening which as a consumer I appreciate.
Hello Joann,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I have never had a problem with JustFab and shoes being delivered until now. I ordered a pair of shoes and 3 weeks later, I still haven't received the shoes. Customer service even gave me a hard time about getting a return. Now I am hesitant about ordering again.
Hello Kahea,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The product is even better than I expected it to be! Reasonably priced, true to description.
Hello Karen,
We are glad you are enjoying our products and delivery process! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The wrap around glitter sandal was a slim fit- too narrow for my feet to slide in comfortably. But all the other shoes were great and a must have
Hello Rashida,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Just Fab is a great site to order shoes. I've lost track of how many pairs I have. Their return policy is easy to follow and their customer service has always been exceptional. I get compliments on my Just Fab shoes all the time! For sure get into the VIP program. It's easy to skip the auto fee each month and you'll get first dibs at sales prices.
Hello Rachel,
We are glad you are enjoying our products and the VIP membership! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
Best,
Mary