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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Love the points and service at this company. All the shoes I purchased looks like the picture.
I've never had a bad experience with JustFab. Even if my delivery is late I don't complain. Like, why would I. I literally just saved over $100. I love the price and most definitely the quality of the shoes. I am always receiving compliments.
Hello Kaieva,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
There are no people to take the call or chat
I want to exchange the size but just calling number isn't the right number also I want to cancel my membership but because of it my money got deducted and now I just can't have the refund and every month it gonna take my money
Hello Soma,
Thank you for your purchase. For assistance with the exchange, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
The earrings I bought looked cheap and gaudy. Won't be buying from JustFab again. This is pretty typical for the quality of their products.
Hello Valerie,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
These shoes are the perfect fit and they are so comfortable. I would gladly recommend these shoes.
Hello Barbara,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
Was not happy had to pay postage because you all placed the shoes in the wrong out going mail so I had to pay 10.70 to get the shoes from the post office
Hello Denise,
Thanks for sending your review! Your feedback about our shipping/delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
My order was delivered on time! I like the quality and design of their products! The amount of most of their products is just right base on the quality. Hope you maintain a affordable and has good quality products in the market.
Hi Hersalyn,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Love ordering from Just Fab! Good prices, quality and fast delivery. My last order was well received.
Hello Stephanie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
The sizing is so off and the plus size options are more and more limited. The return policy is just so difficult. I'm tapping out.
Hello Nicole,
Thanks for sending your review! Your feedback about our product sizing and return process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The shoes was very nice looking but The did fit I need it a wide with
Hello Barbara,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the sizing of our products. Our Member Services Team will contact you right away.
Best,
Allison
3 out of the 4 pairs of shoes fit, one was way to small to be the size labeled on them
Hello Kimberlee,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
My shoes were great but the last two pair of shoes received came in crushed boxes. Since JustFab began using USPS, delivery is always the day after the expected date and the boxes are crushed - maybe want to consider a change?
Hello Susan,
Thank you for sharing your experience with our products and the delivery process. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Everything is great! Just like always. I always love what I purchase.
Hello Julie,
We are delighted to hear that you had a great shopping experience with us! We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
There very good discounts I really enjoy shopping with them
Hello Tisheco,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I love JustFab. There are so many selections. I just can't keep up. I have had my subscription for years and love it. I can always find beautiful things that speak to my personality and style aesthetic.
Hello Donice,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Love the variety the site offers. Has something for everyone. Also shipping was very quick.
Hi Lulu,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Very pleased with my purchase getting lots of compliments
Hello Sandi,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
I ordered 4 pair of shoes all in a 12 and none of them fit
Hello Tomeka,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the sizing of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Shoes are comfortable except the straps are a little tight! I had a wider foot so they could be why.
Sports bra and t shirts are great quality and comfy!
Hello Amanda,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product size. Our Member Services Team will get in touch with you right away.
Best,
Allison
These are beautiful and fit perfectly. The delivery was fast and accurate.
Hi Shanna,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patricia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz