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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have had credits for months. They keep taking my $ from my credit card but when I THINK I'm using my credits they are not using them instead I'm paying with my card and they keep my credits. Can take my $ but I can't use my credits.
Find some finds once in a while. Have good sales, sometimes my items are not what they seem in the pictures whether the shoes are not as comfortable or the material on the clothing was expected to be different. Overall 90% of the time I have a successful purchase. The free shipping does take over a week to receive the item but if you are patient and not looking to receive items in a hurry it's worth it.
Hello Krysia,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Ordered based off the sizing chart, measured my foot and the shoes are to big.
Hello Jennifer,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
My experience using the site has been very easy. No issues navigating to items that I need or want to view. I am glad that they have included more size 12 shoes for us. I would love to see more availability and varieties in the plus size selections.
Hello Andrea,
Thank you for taking the time to provide a review. Your feedback on the selections is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.
Best,
Clark
Fast, easy and timely delivery. Received what was ordered with no hassle
Hello Marge,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and shipping process.
Best Regards,
Clark
Continued great success with all orders. Only sometimes a bit small for my body, but they encourage my weight management
Hello Christine,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love to order not only shoes but their bundles of clothes, shoes and accessories! They have the best stylist. Their quality of shoes and clothes are such perfect. Their sizes are true to your size. I highly recommend Justfab!
Hello Lori-ann,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I bought multiple pairs of boots. I love my boots and I love the price. I had no problems with the delivery. My only issue was that the site kept crashing when I was trying to browse for boots. It was quite frustrating BUT obviously not annoying enough to keep me from my love of good boots at a great price. It would be nice to have that fixed though...
Hello Tara,
We are glad you are enjoying our products! We're sorry to hear that you had trouble using our website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
I purchase shoes for my mother and the were so badly made
Hello Rhoda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I had purchased shoes in hopes to wear them for a wedding. I rushed shipped them but they still did not make it in time. I was very disappointed because I had ordered them on June 29 and they did not arrive until July 5.
Hello Maria,
Thank you for your purchase. For assistance with your delivery concern, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Shoe was not true to size. Lost money buying this product because I had to pay for shipping. I probably will not purchase again due to the risk of loosing money again.
Hello Jennifer,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
This was an awful experience got rid of justFab!
Will never use again!
Making my exchange was easy, replacement were sent quickly and fit perfect.
Thank you
Hello Antoinette,
Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Received my order and I'm so happy with my shoes. Great quality and very comfortable. I ordered 2 more pairs.
Hello Maria,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
Overall, great prices. Ease of returns and quality not as great on some items. Other items are excellent quality. I had some great gifts for my friends this year. Thanks Justfab..
Hello Cassandra,
Thank you for sharing your experience with the prices and quality of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Excellent experience great customer service excellent communication
Hi Matthew,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
The black shoe booties with the studded anklet were a true value and feel incredibly comfortable. They go with just about any outfit and can be a true star in a shoe wardrobe.
The white sneakers look good and feel really supportive and comfortable which is an important aspect for an athletic wear sneaker. Versatile and chic it can play a role in almost any street or loungewear outfit. Both pairs are a really good value and quite stylish, all in all a good, characteristic of Just Fab shoes.
Hello Dawn,
Thank you for the great feedback on the item you purchased! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products.
Best,
Mary
Always fast shipment. Some things like some of the shoes I've gotten seem to run smaller than usual. Dont but still great store.
Hello Susan,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I love each piece of clothing I purchased. They all fit well& was delivered on time.
Hello Tracy,
We are glad you are enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The site is not allowing me to purchase an item with my credit. It continues to say it cannot process my request and try again. I've waited a couple days to let it reboot and it continues to give the same message.
Hello Andrea,
Thank you for taking the time to leave a review. Your feedback about the credit usage and website is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa,
Thank you for sharing your experience with the monthly member credits. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary