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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The clothing I purchased never fits. Their size charts are wrong!
Easy to order. Shoes arrive packaged well. Even when I ran into shipping hiccups, customer service is great, easy, friendly and resolved issue quickly.
Summer flared heel, PERFECT. Pumps appx half size too large. Sophie Strappy heeled mule: Poor workmanship the vertical centre STRAP doesn't align with the centre of feet, horizontal straps doesn't follow the contour of the feet (gaping all around). Too Large, I will donate, Sophie will wear around the house.
Hello Beverley
Thank you for taking the time to leave a review. Your feedback about the products you purchased is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I ordered a pair of sandals that were supposed to be like a rattan style and they're literally made out of plastic grocery bag material… They did not look like the photos at all. The quality was terrible and I sized up after reading reviews and the shoes were still at least 2 sizes too small. It's not even worth returning them because you have to pay shipping which ends up being almost as much as the shoes when you consider the delivery shipping charge too. But I guess you get what you pay for…
Hello Taylor,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will also email you right away to assist you with your return/exchange concerns.
Best,
Zeth
Courteous customer service agent with excellent service and knowledge of the product.
Hello Latoya,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The customer service representative was very nice, friendly, helpful! Absolutely easy process.
Hello Silvina,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Shopping with Just Fab is easy, fun and affordable. I've never been disappointed with a purchase, and shipping is generally quick
Hello Karla,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Sometimes the shoes are correct with sizing sometimes they are either big or small but I guess that's why we try stuff on.
I was dissatisfied with an exchange I tried to make - the exchange item never arrived after they said It was on its way. When I called again to inquire a month later- they told me They had to wait to receive my return item before sending the exchange. At this point they had never sent that replacement as I was told … and now by the time they had received my item, what I wanted was sold out. I was not notified it was no longer available and a credit was not automatically issued for this. I had to request my credit. It was conflicting information from one rep to the other.
Overall I like the shoes that I have received and now instead of returning or exchanging I give them away it's not worth the months of waiting for a credit or exchange. I order once every couple months but I read reviews now to help me decide which size to order.
A few new Favourites and a Few duds.
They are all well made I have yet to experience anything falling apart. No broken heels or poor stitching. Overall they have Good quality shoes.
Hello Liane,
Thank you for writing a review! We value your feedback on your returns and exchanges experience and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love everything about just fab. More junky heels or platform shoes please. I'm getting too old for Stiller's.
Hello Inga,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Always great service and quick! Answered my question, fixed my concern and received any purchase quickly! The quality of the clothing is great!
Hello Eva,
Thank you for trusting us to be your source for top-quality products and services. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you.
Best,
Mary
Nice shoes but runs big. I have returned for an exchange
Hello Patricia,
Thanks for sending your review! Your feedback about our sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I have purchased shoes similar from another provider and had to return them. But these are a great fit and pretty comfortable.
Hello Bria,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I order my size but since I am pregnant my foot is a little bigger than usual. I went on the website and exchanged it for half a size bigger, they gave me a label to return the shoes and the postman came to pick them up at my job. A day later I get an email letting me know my shoes are on their way. Everything was quick and efficient.
Hello Linda,
We are glad you are enjoying our return and exchange process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Love the items I got. All comfy and gorgeous
The leopard print are amazing
Hello Kat,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I wasn't sure what to expect, I've heard bad things about membership-based websites like JustFab, but I was really happy with everything I got! The intro prices were good so I figured I had nothing to lose, and everything I ordered was good quality and fit really well.
Hello Violette,
Thank you for the great feedback on our products and the VIP program! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Bes,
Mary
It's not that I don't love the merchandise. I just wonder, how is it that I am forever too late for everything? I know I wear a popular size, but dang! And what exactly is the purpose of the VIP points? I mean, I know the purpose, but really? Just give me real discount.
Hello Meredith,
Thank you for taking the time to leave a review. We are very sad to hear that the items in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I've been a client of JUSTFAB for at least 10 years now, and they've never disappointed me in any of my orders this far.
Their jeans are the only jeans I'll buy because they fit so comfortably. I looked for that kind of fit for years. I am a member until they change there jeans! I love all their styles.
I buy all my dresses and shoes through them as well.
I'm a very happy customer.
Hello Sheila,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
The process was easy. I called with a question and it was answered.
Hello Melanie,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
It is awesome, just what I needed for my job since I carry so much stuff for my job.
Hello Patricia,
We're so glad that you are very satisfied with the items you ordered. It feels good that our members appreciate the effort that we put into making sure we provide the best quality products.
Best,
Mary
If it is "too good to be true", yes, unfortunately.
Hello Sandra,
Thank you for taking the time to leave a review. Your feedback about the quality of our product and our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz