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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I had ordered from JustFab and had to cancel it before it shipped. One of my items were out of stock. Unfortunately, I did not notice the email informing me of this change. Once I did, I noticed they refunded my money. Great company and I love my previous purchases from JustFab.
I've gotten shoes here before that didn't fit and they're so easy to return! And I got a pair recently that are super comfy that I love!
Hello Cesciley,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The tank and sweater are a little bulkier than I expected but fit well and are good quality
Hello Barb,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Everything was perfect. Very satisfied. Will buy again...
Hello Nicole,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I get so many compliments every single time I buy a pair of shoes from justfab.com. Give it a shot and I promise you won't be disappointed.
Hello Janet,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I placed my order June 22,2022 and today is July 20th and my order still has not arrived. Will be canceling subscription. I really wanted those shoes for my upcoming trip.
Hello Yazmin,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Their products are amazing quality! Really happy with everything I got.
Hello,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Shoes arrived in timely manner shoes were just like the pictures very comfortable
Hello Nowana,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love Justfab shoes, the quality of the shoe and prices are essential. The sales are the bomb. I am a valuable customer.
Hello Chereina,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I ordered three pairs of shoes in the same size and had to exchange each pair for a different size. Another problem was the jewels on one of the pairs was completely gone and made it look so tacky. If it's rhinestones, those fall off no big deal. If you miss a few it isn't too bad, but missing big gems it was really awful looking. Luckily I exchanged the pairs and they were very easy to return and exchange and get the new ones that I enjoy very much! Only other thing is I wish the sizes were more accurate. I ordered 2 pairs of sneakers same size and I looked and it stated true to size but one of them is just a little small. I wish I had sized up 1/2 size but I couldn't exchange because I had already recycled the boxes unfortunately. Overall I do love justfab I just wish the sizing was more accurate especially on the size up/size down scale you see when you look at each shoe. Overall, I will purchase again but make sure to keep the boxes and try them on sooner!
Hello Megan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I placed my order on 6/25/22 and I have yet to receive it. It has been almost a moth and the tracking says "just shipped" and they'll let me know the status when the receive my items. Lately it has been taking longer and longer for me to receive my orders. I expected to have my shoes by now especially since I need them for a trip that starts the 1st week in August. It looks like I will have to buy shoes for my trip elsewhere since I probably won't get them in time.
Hello Tiffany,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I was impressed on how fast I received my purchases and the care giving to deliver my packages. Great job!
Hello Dorothy,
We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
My daughter and I love the sandals we purchased for vacation. The were super cute and comfy.
Hello Lyvonne,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
The 5 pairs of shoes I ordered fit well. One was a bit loose but it would still work. Overall the outcome was well worth it. I will purchase similar ideas in the near future
Hello Claudette,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The order was processed and sent very quickly, we are satisfied, thank you very much.
Everything is great and on time!
Size and weight of shoes not comfortable. Boots were great, clothes were ok.
Hello Linda,
Thank you for taking the time to leave a review. Your feedback about the products you purchased is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Got exactly what I had ordered on the website and items came a little late but nothing unusual because of Covid-19. Great service!
Hello Maanga,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
Vielen Dank für Ihre Arbeit! Sie machen das wirklich gut, und vielen Dank. Er ist immer bereit, die Extrameile zu gehen, zurückzurufen, alles zu klären, usw. Schnelles Feedback und kompetente Beratung. Ich kann das empfehlen.
Shoes arrived very quickly and they were super cute.
Hello Barbara,
Thank you for taking the time to share your positive feedback on our products! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I like all clothing and shoes I have received from Just Fab. The problems I have encountered were with their accessories ie. Handbags the two I have received did. It hold up well at all! Handles on purse unraveled and zipper pull on crossbody bag fell off.
Hello Lynn,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisa,
Happy to hear that your concern was taken care of! Thank you so much for the awesome feedback! We are happy to know that you love our services. Have a great day!
Best,
Renz