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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I LOVE them! They look and feel great. I'm on my feet all day, but can still do it with style!
Fit perfect, quality outstanding, delivery fast and on time. 10/10 experience.
Hello Sharon,
We are so glad that everything worked out for you. We here at JustFab do our best to provide the best products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I took advantage of one of JustFab's fantastic sales to update my wardrobe with some new shoes, bags and clothing. I am very happy with all of the items.
Hello Susan,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
It was hard to spend my wallet I tried for months until I finally got fed up and called in. They had me pick something to buy on the spot and got it done for me. I would have liked to spend my credit my way but had to spend my whole $39.95 credit on a $10.00 item. Not impressed. The selection on items has gone way down and now there raising prices yet quality of product likely won't change. Will be canceling my vip soon. Nothing catches my eye anymore on the site.
Hello Brandy,
Thank you for sharing your experience with our products and the member credit charge. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Fast and easy. Very satisfied. Hope to reorder soon.
Hello Marielle,
Thank you for the great feedback on your order. It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us!
Best,
Mary
Received items in a timely manner. Packaged nicely. Very happy with one pair, another pair did not fit properly, and the third was very cheap.
Returns from Canada is a complicated process and you have to call to get a URL for the label.
Hello Natalie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I recently purchased a work boot. The overall processing which includes the delivery went well. I received it in a timely manner.
I am well pleased with my boots as well. Great colour.
Hello Andrea,
We are glad that you are satisfied with your purchase and the services we provide. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
I called in to do an exchange. I had a very rude customer service representative who not only insulted me but also hung up on me. I called back again and received a different representative and I told her about the situation and asked her to put in a complaint. She told me that someone would be in contact with me in a few days. I never received a follow-up call back from a manager regarding my experience.
Hello Adanna,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Sehr gutes Geschäft. Es ist nicht das erste Mal, dass ich Waren bestelle. Die Berater sind sehr professionell, die Ware ist einwandfrei und die Lieferung ist schnell und bequem!
Hallo Randolf,
Genial! Wir freuen uns, dass unsere Mitglieder die Bemühungen zu schätzen wissen, die wir unternehmen, um sicherzustellen, dass wir die besten Produkte und Dienstleistungen anbieten! Ich wünsche ihnen einen wunderbaren Tag!
Am besten,
Renz
Good! Clothes came quick! I liked them and they fit! Great deal too!
Hi April,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
I love these cute heels! Delivery was super fast and shoes were delivered without damage. I ordered a 9.5 and they are just right they are true to fit and fairly comfortable.
Hello Crystal,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
Clothing was too big. I ordered a sweater and it was not what I expected and the fit was not good.
Hello Theresa,
Thank you for taking the time to leave a review. Your feedback about your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Not satisfied with the sandals, very uncomfortable to walk in. Happy with everything else.
Hello Caryl,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Received no assistance in getting a refund for a lost package.
Hello Bianca,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your package. Our Member Services Team will get in touch with you right away.
Best,
Allison
Love the shoes! And customer service is the best, definitely recommend to anyone who loves shoes or is in need of starting a new collection of shoes.
Hello Kindra,
Thank you very much for spreading the good news about Fabletics! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Great fit and style. Good with jeans, crop pants. Dressy and casual.
Hello Lori,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The clothes and accessories are usually nice quality, there are very rarely any items that are of low quality. When I started the clothes and accessories weren't really my style but with providing feedback it was easier for them to figure out clothes and accessories that match my style. In the beginning the deliveries were right on time and the accuracy of what was in the package matched the receipt but in the last 3-4 packages, the quality checks are not in place. I'm not sure if they are expanding and can't keep up with workload but this is how the business loses customers.
Hello Jovina,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I absolutely love my shoes. They were perfect and I received so many compliments on them.
Hello Tineisha,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Items did not arrive in a timely manner. However, the items were very nice.
Hello Karen,
We appreciate the feedback you shared regarding our shipping policy. Our Member Services Team will contact you right away for further assistance.
Best.
Lia
Love all the items I purchased from shoes to clothing to accessories… the quality was great and the price was even better!
I'm a long time buyer and loyal customer.
I've signed up for the membership program years ago, I've skipped most of the months but when they announce a good deal I'm always here to take advantage. Love love love!
Hello Polly,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tamara,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark