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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Over several years have found every style I've needed, from formal party stilettos to flat garden party sandals, to boots and sneakers. The quality is always good, prices are good, and delivery is always very prompt, so I don't have to wait too long to try on these beautiful shoes!
Same problem for the last year. I do not receive your emails. I do not get reminders about my boutique or any other sales. I've been told its my email settings. Check your info... We've verified my email preferences many times over the phone. Its set to send me all your junk mail almost the time. I'm done with this company. Finally straw. Fix your $#*! and stop blaming me
Hello Nicole,
Thank you for your review. For assistance with your email concern, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Always a pleasure to see all the stock they have and the quality is always there!
Hello Louise,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
It's been over a month since I placed the order and I haven't received anything!
Hello Gabrueka,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Good customer service with great price and style plus so many different designs and colour choice is also amazing
Hello Navdeep,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Excellent for years! Thank you!
I will stick to justfab
Hello Joanna,
It’s great to read your feedback about the services we provide and we appreciate you taking the time to share your positive experience. Have a fabulous day!
Best,
Allison
Amazing quality for the price and fast shipping to Canada! I believe sister company of Shoedazzle and I'm always impressed and always get compliments! Their clothes are fashion forward and a very nice quality. Great customer service!
Hello Tammy,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love the look but they could not stay on my heel
Hello Stasha
Thank you for sharing your experience with the item you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I just bought a sandal. I never intended to become a membership. Could you cancel and refund the amount of $49.95?
Hello Daiane,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your order and membership concerns.
Best,
Zeth
Love them fit perfectly. So cute. Great price. Going to get a pair in pink
Hello Elena,
Thank you for the great feedback on the products you purchased from us! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in JustFab!
Best,
Allison
They fit great and didn't take long to get them. I'm very satisfied with my shoes. No problems at all with the shipping. And got them on time. I will definitely order more!
Hello Donna,
We are glad you are enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I absolutely love shopping with JustFab. The inventory has gotten considerably small which limits choices.
Hi Paula,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Tina
Easy and fast delivery compared to other purchases I did in the past.
Hello Dineo,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
It was a great experience. I love the styles you have in everything and the prices are not bad at all. I will recommend my family and friends to shop there.
Hello Carmen,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Good company, with shoes that are different and well made.
Hi Cheryl,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
It was very good. The only thing is that most of your shoes are not wide enough for me. So I had to give one pair to my daughter. And I'm a lower boot girl and you don't have that many to pick from.
Hello Cindy,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The shoes were even better than I dreamed! They fit true to size and will be perfect for the wedding I am attending. Thank you!
Hello Tanya,
It is our desire to keep you satisfied with unique styles and good product quality. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Allison
So much to choose from, great quality and very affordable.
Hi Angela,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
I put a pair of high heels. After 1 hour wearing them, the heel broke. I'm really sad because I really like them and it was in a wedding
Hello Angela,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have always had a great experience with JustFab. Customer service is great. The website is very easy and user-friendly. Have not had any issues.
Hello Alma,
We are glad you are enjoying our website! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Janet,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth