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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Came quick was cute my only problem is I feel they should have more clothes for big women, and they need to stop showing the same things over and over lots of times they don't have anything I want and before I can say I'm not shopping for the month my money is already out.
Got delivered in a timely manner and the product was what I ordered.
Hi Leslie,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
It was very easy to put the order in. I had no problems.
Hello Julianne,
Thank you for the positive feedback! We are happy to know that you're satisfied with your shopping experience! Hope to hear more from you in the future!
Best,
Allison
I've found that most of the shoes are uncomfortable.
Hello Marian,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been buying from this company for several years. I love the merchandise.
Hello Sheryl,
Thank you for your loyalty. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I loved the shoes I bought from just fab. They are comfortable and affordable. I did have a problem with some of the heels, my problem, not the shoes themselves. Customer service was beyond helpful and accommodating. I was able to switch sizes for 2 and get a refund for the others. I decided to get store credit instead of a refund, because let's face it, I'm going to shop more. It was a wonderful experience and I am proud to be a V. I. P. Member. They do a great job!
Hi Nicole,
Thank you for sharing your feedback regarding the items that you received! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Arrived quickly, fit perfectly! I ordered them a half size smaller than I usually do.
Hi Amy,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Never received package. Wouldn't have known it was out of stock had I not called about skipping the month and cancelling the membership. It was only a reminder why I cancelled the first time I had an account.
Hello Nitika,
Thank you for taking the time to leave a review. Your feedback about our delivery and the VIP membership is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Didn't like quality for the price they where expensive for the quality of the product won't recomend them
Hello Layza,
Thank you for taking the time to leave a review. Your feedback about our quality and pricing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I dislike that we can only get store/account credit rather than a full refund.
Hello Debra,
Thank you for taking the time to leave a review. Your feedback about the refund process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
The heels are some how a little bigger than my usual size, but the boots are comfortable and fine.
Above of all the service is great and the product's quality are great.
Hello Htee,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Only 2 out of the various shoes I bought fit me, truly disappointed.
Hello Migueliza,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything came in boxes, it was a wonderful transaction.
Hello Cat,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My shoes came which are a little bit bigger than my size. It wasn't a problem at all because Justfab is very helpful to change them to the right size.
Hi Azineth,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Love the sneakers but a little disappointed…. Only one shoe lights up after one wear.
Hello Lela,
Thanks for sending your review! Your feedback about product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Great quality and great deal! Shoes are really comfortable and great staple pieces.
Hello Anya,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
Obviously, not a good experience. Until now, I have not received my order
Hello Joy,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you still have not received your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My experience with JustFab is always great! Everything is top quality. Everything fits fabulously.
Hello Leslie,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our size and quality.
Best Regards,
Clark
Always a pleasure to pick out my items and see the new styles for each season
Hi Tamara,
Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
I love the convenience, products, and availability
Hello Jennifer,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robin,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz