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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My outfit was stunning received many compliments but as I'm leaving the dinning area my heel broke… wearing them for the first time I didn't expect that….
I could only wear them for about 2 hours max. Someone who wears heels and wefges frequently ay my job, i wont wear these for an 8 hour shift againm But they look cute.
Hi Samantha,
Thank you for providing feedback regarding the items that you ordered! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.
Best,
Kim
I was told that I would get a refund in 24-48 hours and still haven't received it!
Hi Chambers,
We value our members, and your feedback about the delivery is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I had a pleasant experience ordering from Justfab.
Hello Marquetha,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I love shopping at Justfab, the process is very simple and the customer service is always very pleasant.
I've noticed over the years, the selection is getting fewer, not a lot of choices.
I also do not like the fact that I pay in US currency even though the product is ship from Canada.
Hello Loi,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our selection and pricing. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I wanted a some hells for the 4th of July and I ordered off just fab and they were only 10! LOVE THE HELLS!
Hello Shirkeria,
We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
It was limited on my choices... need to close my account.
Hello Norma,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
The representative I spoke with was very courteous and explained everything about my purchase and my credit represented the company very well.
Hello Earline,
Thank you for your remarkable review of our Member Services Team! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied! Have a great day!
Best,
Mary
They arrived very quickly, they are comfortable and cute, the heel is high but not uncomfortable.
Hello Slendy,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I purchased boots in wide calf and received regular calf so now I have 3 pair of boots that I can't wear and will just give away to coworkers. Returning is not worth the time and effort to do.
Hello Jill,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the size of the product you purchased from us. Our Member Services Team will get in touch with you right away.
Best,
Allison
They are very easy to work with when shoes or clothes don't fit and need a return or exchange. I highly recommend them!
Hi Lara,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
I got sooooo many shoes for a low price. I love even if my can't stand me have my fetish lol. Just keep the deals coming :)
Hello Knyeeshia,
Thank you for taking the time to share your awesome shopping experience with others! We always welcome feedback; it helps us know where to improve! We strive for 100% satisfaction, so our Member Services Team will reach out to you you right away to help resolve any concerns you have.
Best,
Chad
The clothes, a dress and pair of shorts was not fitting to size. They are fitting small. I have not gained weight and have been this size for 20 years. I have no problem with the size I selected when purchasing clothes from other stores either in person or online. I'll have to go to the trouble of returning the items. Very disappointed since I really like the clothes.
Hello Vitra,
Thank you for writing a review! Your feedback about the product size is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
So far very satisfied with the products, as well as delivery. Even return is easy and fast
Hello Ivana,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Very nice pairs of shoes. Fit great. Look nice. I will be back again soon. To shop.
Hello Angela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I've been a customer for years and have never had an issue…until now. I had to return my entire order. One didn't fit and the other never arrived. The representative listened to my issue and resolved it quickly.
Hi Kaydra,
Thank you for the nice words about your experience with our Member Services Team. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Always love their sales! Love the variety of styles and sizes
Hello Kristin,
We are delighted by this wonderful comment! We really hope you will always enjoy the product size, price, and style! Wishing you a fabulous day!
Best,
Allison
I ordered a pair of shoes while I was traveling, and they were waiting for me when I got home. I love JustFab
Hello Kiereney,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best product! Have a great day!
Best,
Renz
I have been shopping with JF for years and I Love it!
I see these people saying its's a scam because they were charged 39.99 a month. They just don't properly read stuff when placing orders. Its part of their VIP plan & you can cancel or skip any month and they will NOT charge you. I have been a VIP for many years and I have skipped months easily... with NO charge to my card. Again, some people want to blame a company and they don't do their do diligence.
I have NEVER had shoes fall apart on me. I have shoes that still look like new condition for years. Their clothing as well. I have had a few items I didn't love, but that comes with any label, store, etc.
Hi Raina,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
The sandals I bought were mediocre. The sling backs I bought were so loose. And these slip on heels were of raw straw like material that are tough to wear. Only be worn in short increments.
Hello Liza,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sonya,
Thank you for sharing your feedback regarding the quality of the item that you received! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim