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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I shop because I have an acct if not I will be chg $39.95. I would like to close my account. Please close I cannot wear the shoes
Hello Florence,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great prices for great items. Appreciate the new offers and always like the sales!
Hello Shar,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My order came in just a few days! I love both pair and even plan to order another for my sister!
Hello Courtney,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
I have been trying to use almost $200 in credits for months. Everything feels cheap, are very uncomfortable. Super disappointing.
Hello Nicole,
Thank you for sharing your experience with our products and ordering using your credits. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I truly love everything about JustFab. I just got yet another big delivery from my subscription over the years. Made a whole outfit, including bag, dress, and shoes, minus the last accessory I'm waiting to build another month with just my VIP credits! Now the prices in cash, I sometimes don't like, but the specials are good and right on time and it's nothing wrong with last season, especially if you are an Insider and don't get out much. Every appearance is the 1st time on the runway! Selection is good, customer service is better. As I mentioned before in an earlier review, I would love to see more girls my color represented on JustFab, but other than that, keep up the good work!
Hello Jazmine,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Still working on getting my money back. Called mid-June to cancel and was assured I'd be reimbursed
Hello Cyndy,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and your refund request is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Customer service is an absolute joke. It took 2 weeks and 3 phone calls just to cancel my subscription. Then they tried getting me to pause my subscription instead. Maybe if it wasn't for the horrible service prior too, I may have considered it. Quality of the shoes compared to price is defiantly not worth it either. Designer prices, but second hand quality.
Hello Michael,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our product quality and Member Services Team. We are also saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have never had an issue with Justfab. They have always shown me that their shoes are within reasonable pricing. Not to mention the perks of being a VIP Member.
Hi Dixierell,
Thank you for your amazing feedback! We're glad that you love the style and the pricing of the items that you purchased and for being a VIP member. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
As always, packed well, arrived promptly. My only complaint was that the other two colors were sold out! The shoes are a trim shape and very comfortable, and cool because of the fabric mesh. The only one in my size that was left were the red ones and I love them. If the black and light blue both come back you can bet I'll be buying them too!
Hello Diane,
Thank you for taking the time to leave a review. We are very sad to hear that the other two colors you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Easy to use website, fast shipping, super wide selection, perfect sandals for any outfit.
The boost were a bit tight, but will fit perfectly with a bit of wearing.
Hello Dixie,
We are glad you are enjoying our products and the website! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I have had nothing but great experiences with JustFab.
Hello D. Geneva,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I love the jacket, shoes, and sandals I purchased.
Hello Gloria,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love love love my JustFab shoes... all of them, and I have a lot. I get so many compliments on all my shoes, purses, clothing I purchase from JustFab. Quality is great, huge selections, price is reasonable a good value. I will be a JustFab customer for a long time.
Hello Lori,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
They were ok quality. A reason why they were only $15. Will be cautious before buying again. The wedges were good and the house slippers. The other pairs were sub par.
Hello Cheryl,
Thank you for sharing your experience with the products you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Been great. Receive items in a timely manner. Love the variety of clothes, shoes and handbags to choose from. Have never had to return any item I have bought loved each piece.
Hello Shekeitha,
It’s great to read your feedback about our products and services, and we appreciate you taking the time to share your positive experience. We aim to provide satisfaction for every member! Have a great day!
Best,
Allison
My last purchase had one item that didn't fit but it was not eligible for return because it was clearance. The other product was great.
Hello Cindy,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I have been a JF member for years! I love the shoes, the clothes and the bags! This is my go-to place for sure!
Hello Lisa,
Thank you for your loyalty. Thank you so much for the awesome feedback! We are happy to know that you love our products. Have a great day!
Best,
Renz
Inordered some clothing for my daughter's, and a pair of shoes each. The clothes are fantastic, and one pair of shoes is wonderful. The light up sandles were a little disappointing because one show does not light up.
Hello Chrissy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Sizes were big, not like I was expecting. Would have loved for it to have been true to size
Hello Amanda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our sizes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joana,
We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth