From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Have had lots of compliments on my sweater haven't worn my boots yet
I loved both purchases and I keep the membership because the price is also so convenient for the high quality they offer
Hello Maja,
We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I caught a great sale and was able to get 2 pair of shoes for under $20! OMG what a steal. I just need their bags to go on sale like such. Nonetheless, the shoes arrived and they were too big. Exchanging them was super easy w/o a hassle. This is one of the main reasons why I even check my email. I will continue to be JustFab ;)
Hi Tommi,
Thank you for your amazing feedback about the promotion that we have and our exchange process! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
Delivery is quick and I am never disappointed. I own about 20 pairs that I have purchased in last year.
Hello Donna,
It is our desire to keep you satisfied with our services and products. You are our inspiration for doing our very best. Thank you and remember, we value you!
Hope to hear more from you in the future!
Best,
Allison
Mi experiencia demasiado bueno recomendado tanto la calidad de la ropa como zapatos y la atención al cliente genial
Hello Silvia,
¡Guau! ¡Gracias por la genial retroalimentación! ¡Se siente bien que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de proporcionar productos y servicios de la mejor calidad!
Best,
Mary
I love shopping for boots at Just Fab. Every pair makes me happy and I get to use my credits on the sale items!
Hello Em,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Being a VIP I love the perks that come along with that title. The bargains that I have received regarding the summer dresses are out of this world.
Hello Christine,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best products and services! Hope to hear more from you in the future!
Best,
Allison
Had a recent slip up in mailing addresses and customer service was right on top of it. I was able to get my order
Hello Torrie,
Happy to hear that your concern was taken care of! We're happy that our members appreciate the effort that we put into making sure we provide the best service! Have a great day!
Best,
Renz
Nothing to say at this time first experience with this company.
Hello Kendra,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you right away to assist you.
Best,
Zeth
I liked the look and quality of the shoes I bought
Hello Maria,
We're glad that you are loving your purchase! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
That said it. According to the law, I should get a tax rebate - but no, just wondering who is pocketing the money. Honey.
Hi Shell,
We value our members, and your feedback about the tax is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
All issues were attented to as soon as possible. The representative was very patient and quite knowledgeable
Hello Anu,
Thank you for the positive feedback about your experience with our Member Services Team! We are happy to know that you are satisfied with our services! Hope to hear more from you in the future!
Best,
Allison
I ordered two pair of shoes that were on clearance. The very first time I put them on and took a step, the heel broke.
Hello Julie,
Thank you for sharing your experience with the shoes that you've purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I enjoy being able to use credits with sales! I'm allowed to skip months of paying for credits & my credits don't expire.
Hi Jenna,
Thank you for your amazing feedback about your shopping experience and how the VIP membership works! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
1- shoes didnt fit but that was my fault
2- one top looks good, maybe a little thin (see through?)
3- one top is cropped but I didnt notice that from the add, therefore wasnt what I wanted
Not worth the effort of returning& paying shipping
I bought these items on sale& used a member credit and dont necessarily want the credit back
Hello Shona,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you purchased from us. Our Member Services Team will get in touch with you right away.
Best,
Allison
It's been ok but for the most of the time looking for shoes in a sizes 12 wide are 13 you guys just keep missing the mark, it's like u get the shoes in today an tomorrow they gone, that means your not buying enough, an same as in the plus size area too,
Hello Tyrone,
Thank you for sharing your experience with the products we offer online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I have purchased many items over the years and find consistently great quality clothing, fabrics and always love the shoes. Most of my footwear is from JustFab. I get many compliments!
Hello Corrinne,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I tried communicating that my package was returned to the company before i got a chance to retrieve it from my p. O. box since i've been so busy lately. When messaging the online chat portal, not once but twice, i was just sent my tracking information like i didnt already have it. I know where my package is, and i don't have it. All i was trying to ask is if my package could be immediately returned to me, but my question was never directly answered and i just want my shoes.
Hello Shaine,
Thank you for sharing your experience with your order that you did not receive. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Love to buy at JustFab they have amazing quality + beautiful products and the best customer service.
Hello Avigail,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Just received my to pairs of pumps and they are as fabulous as the first pair I bought.
Hi Dolores,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cathy,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz