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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Made my purchase on Oct 3 and didn't receive my items until Nov 2.
My experience as a JustFab customer (Elite Member) has always been satisfying. The customer service is excellent, friendly and very helpful.
Hello Mary,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
The quality of products is absolutely terrible but I have multiple credits to use up that they will not refund me. The clothes are not in style either
Hello Kayla,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The boots look great! However, they are a full size too big, even though I ordered the size I normally order from JustFab.
Hello Jacquie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Honestly, I enjoyed this retailer when i first started ordering from them. The shoes hold up and are a decent quality. However, the clothes are quite over priced and dont hold up at all. I ordered one of their suits and after a few uses the zippers broke and the padded became dislodged in the lining of it. They didnt hold their pleating shape either. Not to mention their UX to return is almost impossible - there is not an area to actually select which items you want to return so I guess I have to call to do it over the phone.
Hello Cassandra,
Thanks for sending your review! Your feedback about our product quality and pricing is important, and we would like to address this as quickly as possible. We would like to discuss further our return/exchange process. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Horrible I've waited a while for my package just for it to never come I just want my money back it's not worth the wait anymore
Hello Kenya,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I ordered a pair of shoes that are too small and tight. I tried to exchange and the website literally wont let me. It says to call the phone number below and then there is no phone number below LOL seems super sketchy to me. I just want a refund or exchange for a bigger size.
Hello Kristin,
It is with great regret that we received your feedback regarding our user interface. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
My package was supposed to be delivered on the 30th yet its last shipping update was on the 26th and it's now the 2nd. I've reached out about the shipping of my package days ago and still haven't gotten a response.
Hello Isabella,
It is with great regret that we received your feedback regarding the status of your order. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Hello Betina,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
The shoes i bought were to big. Hard to wear as they slip when i walk. Weird as i have big feet.
Hello Cheryl,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
2 different size shoes, a long phone conversation, and then a hassle to return. I should have been able to get a refund and not had to hassle with return because of your error. In the end I got nothing except wasted time.
Hello Molly,
It is with great regret that we received your feedback regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
They were so good that I initially wanted to return them since they were too shinny. But I kept them since they were cheap and comfortable to wear.
Hello Anurendra,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I've made several purchases with the company and have been satisfied each time. When I had to return some boots due to them not fitting correctly, the return was seemless, and exchanged quickly!
Hello Cathy,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Sara,
We appreciate the feedback you shared regarding the fit of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Have shopped with JustFab for years. If I did have a problem it was resolved quickly and easily. JustFab is a great company with great products.
Hello Melody,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love it! Everything arrived on time. Good quality…
Hello Desiree,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia
Hello Kerry,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best
Renz
These look and feel very cheap
I also ordered a half size up and they still didn't fit.
Hello Jennifer,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Extremely disappointed I have not received my package and cannot find it in shipping my card was debited the second I ordered. Cannot get any customer support
Hello Amanda,
It is with great regret that we received your feedback regarding your order. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I've had good stuff from just fab.and when I had to return something I didn't have a problem.
Hello Nadine,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberly,
Thank you for your honest review. We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia