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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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GREAT I love my new boots
I'm definitely wanting to order a new pair.
Looking to get brown ones now already got the black one
The inside of the shoe isn't as comfortable as I hoped it would be.
Hello Vicki,
Thank you for your honest review. We appreciate the feedback you shared regarding the item you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I ordered boots and they did come early but they were too small. I decided to return them for a different size but got only half of my refund! Now I can't even get new boots cause I did not get a refund. That's unfair
Hello Mariam,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love my new boots they are really comfortable and everyone give's me complements
Hello Donnette,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
They came in comfortable, true to size, and cute! Can't wait to wear these for a bachelorette trip
Hello Jessie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The shoes didn't fit good and the fabric came ripped and boxed messed up
Hello Jasmine,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Wrong size shoes sent. I ordered a wide shoe as on the online choice but regular width was sent
Hello Michelle,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I'm still waiting on three pair of shoes from 10/17, show shipped in JustFab. Tracking says JustFab hasn't dropped off the package for them to ship.
Hello Naomi,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My wife is in love with these boots. They shipped out fast and where nicely packaged
Hello Derek,
We are glad you are enjoying our products and shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
These boots fits perfectly and dress up any outfit! I love them!
Hello CeeCee,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
These boots don't even fit and I can't do anything with them.
Hello Eroca,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Muy buen servicio, rápido y solucionan inmediatamente cualquier inconveniente
Hola Paulina,
Gracias por tu reseña. Nos alegra saber que está satisfecho con los servicios que le brindamos. ¡Qué tengas un lindo día!
Mejor,
Renz
Love the boots / heels
Usually. Just usually out
Of my sizes
Hello Katlyn,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I made my purchase on line and it was very easy going and self explanatory
Hello Maria,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia
Hello Freda,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
THE SHOES DID NOT FIT. IT MAKES NO SENCES. THE HOLE IN THE BOOT HAS NO GIVE AND NO ZIPPER,!
THE LOAFERS ARE THE SAME. THE LOAFFER IS SO NARROW NOT EVEN MY TOES GO IN. RIDICULOUS. I LOVE YOUR SHOES SO MUCH. I HAVE ORDERED FROM SHOE DAZZEL, FOR THE LAST FIVE YEARS. I DON'T WANT TO STOP, BUT I HAVE TO BUY THINGS THAT FIT. I CAN'T WAIST MY TIME.
Hello Veronica,
We appreciate the feedback you shared regarding your purchase. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
My fist time ordering from this company. I had the worst experience with trying to return the shoes that didn't fit. I had to go to Twitter in order to get help!
Hello Celesa,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shoes came as described on the website. Very durable and well made.
Hello Ashleigh,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I overall liked the price and the look if the boots so sexy!
Hello Catharina,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love the quality and collection. So many options to choose from!
Hello Manita,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patricia,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth