On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I reached out to costumer service to help get my month skipped. While the agent did help me do this quickly, they did not pay attention to the issue at hand and provide feedback on how to prevent this from happening next time. I let them know that the option to skip was not in the area that it was indicated it should be. They instead skipped the month for me and then told me the same thing I just told them wasn't working and closed the conversation before I could respond. I then tried to connect again to get clarification and the wait time was stated as 2 minutes but I waited for 5 before I closed it down. This was frustrating.
I recently purchase a pair of shoes and a pair of jeans from just fab. The jeans were a bit snug but I think it was because I wasn't familiar with the sizes. They do shrink in the dryer slightly so i would suggest airdrying them. But overall I'm really happy with my purchase
Hello Nicole,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I never got what I purchased it said it was being shipped through ontracc and ontracc said they it returned it to sender
Hello Phillip,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Poor quality. Have tried to cancel my subscription and never received a response. I've never left a bad review in my life before this one but I'm very disappointed in JustFab.
Hello Katia,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots are not catered to black women. They're labeled "wide leg" boots but are very tight around the legs. I liked my white sneakers but the boots were a no go
Hello Chandler,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Excelente la compra el servicio súper ágil muy bien
Hola, Martha,
¡Impresionante! ¡Nos complace que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de brindar los mejores productos y servicios! ¡Qué tengas un lindo día!
Mejor,
Renz
The purse was too small and I thought it was larger. The boots are too long and pointed. I would like to return them.
Hello Marina,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Tracy,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Good service and result with trying to return my wife's s shoes. They were both too small and made of plastic.
Hello Dave,
Thank you for leaving a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I allowed my granddaughter to shop the JUST FAB site for some of her Christmas gifts. She had no trouble finding plenty of items to spend the allotted dollar amount I gave her to spend. Since she is very particular about what she wears, I am very satisfied with her purchases!
Hello Marilyn,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
I ordered 3 different pairs of boots, two different styles and they are okay, but not great. They look cheaply made, the shape of the boots are off too, they don't ' fit' a woman's leg. The tall boots are very straight. The ankles are huge and so are the calves. I probably wouldn't purchase again if I had the opportunity, even at a discounted price.
Hello Darlene,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Selections right on point for my taste. I purchased the perfect everyday/work bag to go with my both pair of boots.
Hello Lil,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love them! They are very comfortable and stylish. One star less than perfect, because the zipper gets occassionally stuck, and I worry that it will break. But so far... so good.
Hello Ewa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Trying to return an order is frustrating as you must call, then, only a credit is offered, which is fine, if you ever get it, still nothing showing as a credit on my account
Hello Lynn,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the return process.
Best,
Renz
Amazing shipping time and great selections on shoes. Make sure to read reviews. The reviews help you in knowing how the items fit different sizes.
Hello Cristall,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My 1st order I admit I was kind of skeptical but the fir was more than I expected. They are a little big but it worked and the boots are so comfortable. I will definitely order again
Hello Charlene,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
You pay if you do boy say no 39.95 a month. Then you have a credit for 39.95. However, at 1st there were items at that price. Last few years they are harder to find. 39.97 but rarely 39.95. So why have a credit if there is really nothing that you like at that price? Quality has gone down a bit too.
Hello Lori,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit.
Best,
Renz
In general, I love the clothes I get from JustFab and think I get great deals. However, quality of service and product is not always excellent. I ordered two orders recently. One was a size Small coat that came in size XL that I had to exchange. One package with multiple items was lost in the mail and it took two weeks before I could get them to reship it, then when they did they didn't have some of the items in stock anymore, which I was really disappointed by. I also got a really cute pair of pants there that fit really well and I was excited about, and the zipper broke irreparably the first time I zipped them up. And the pants definitely weren't too small. They were out of stock when I asked for a new pair, so while I returned and was refunded, I never got to wear the pants I was excited about.
Hello Lauren,
Thank you for your honest review. We appreciate the feedback you shared regarding your purchase. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I loved the boots and how they look on me, the only problem is that my leg isn't long enough so the material folds at the ankles, that's all..
Hello Anissa,
We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I always enjoy shopping at JustFab and from the clothes to the shoes are fantastic.
Hello Denise,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicole,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the skipping.
Best,
Renz