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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Justfab is a good online shop so far. The product is nice and have good quality. I recommend justfab products and the process they do for orders
I bought boots, love boots, wore one time, boots for dirty Tried to swipe boots off the color came off. Employee was rude An it doesn't say you can only make one return but that's what he
Hello Veronica,
It is with great regret that we received your feedback regarding your item. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I bought three pairs of boots, only one fit well. So I returned the 2 others ones but the return and refund takes too long.
Hello Danusa,
We appreciate the feedback you shared regarding our return time frame. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Fast delivery and beautiful boots. Been looking for knee high boots for my chubby legs n finally got them
Hello Karen,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Amy,
We appreciate the feedback you shared regarding the fit of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
All of my shoes were ordered to my general shoe sizes and 3 were too big.
Hello Jessica,
Thank you for taking the time to leave a review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Both pairs arrived as expected. Both fit comfortably and will be ordering again
Hello Ora,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Hello Eva,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Read the reviews before purchasing. Others suggested get a 1/2 size larger. Best advice ever! Here I was thinking that I could no longer wear high heeled boots. The trick was to order the 1/2 size larger, which allows for more movement and comfort. I love both pair of the boots I purchased.
Hello Karen,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
Justfab really help me with my order issue. My original order was never deliver. Justfab customer representative place the order and was easy process. I received my order with no problems in Just a few days.
Hello Paloma,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Very much satisfied with everything. Efficiency, prompt delivery and friendly, courteous associate via phone.
Hello Leslie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I didn't know I would have to pay for the shipping. This is fine but they should have told me. I picked it up from the Post Office and had to $20
Hello Miranda,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the shipping fee.
Best,
Renz
The shoes are exactly as I expected them to be and they are of perfect size!
Hello Durdana,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I order. I never received my order after buying 4 pairs of shoes & they won't refund the money.
Hello Kasey,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love my boots... will shop again customer service is great
Hello Kelauna,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Cute shoes! However, my feet began to hurt pretty badly after wearing them for hours. I would recommend feet cushions while wearing these shoes.
Hello Aliyah,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I absolutely love my booties can't wait to pair them with a cute sweater and some ripped jeans.
Hello Yolanda,
Thank you for choosing us! We appreciate your feedback. We hope that you'll enjoy your product as much as we enjoyed designing it for you and your needs.
Best,
Renz
I ordered some boots that fit way large. No big deal. I will just exchange them... Oh, I can't because the website refuses to load when I try to click return or exchange from my orders... Great...
Hello Brittany,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Easy to order. Happy with all the shoes/boots. Have ordered from here before. No problems!
Hello Belinda,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Great selection, quality products, nice prices. Selected the expedited shipping and had my order in two days!
Hello Leslie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gladys,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz