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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love the order very comfortable and ill order again in the future
I'm grateful for you giving wide sizes!. The name of the company says it all.
Hello Regina,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our services and our selection of sizes.
Best Regards,
Clark
I love just fab boots. I am super picky about how things feel on my feet, and just fab shoes are always perfect and roomy but not too big and comfortable but this time I bought my normal size and the tall boots are so huge that I would have to go down two sizes and the ankle boots are so tight around the part you slip your foot into that I can't get my foot in at all. So I'm quite disappointed. The boots are beautiful, but if you're going to order the knee high royal blue boots, don't order your normal size and don't order wide calf even if you normally wear one. Go down at least 1/2 size, and for the ankle boots with the Sherpa design on the cuff and the stitching, go up a half size. Then you should be pretty good.
Hello Geana,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
They came in a short time they were very comfortable
Hello Bonnie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
The experience buying this was satisfactory, the products I bought are excellent, and it got here quickly.
Hello Williams,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I do not like the "skip a month" feature. They have sent to the wrong address. I have had issues using my credits.
Hello Lori,
It is with great regret that we received your feedback regarding our VIP membership. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I am thinking about my purchase and may end up returning one or both items.
Hello Hyacinth,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I think I went more by the comments either way I believe ordering right size would have worked they are extremely to big.
Hello Yasmine,
Thank you for sharing your experience with the sizing of our product you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I love your shoes and boots! Great pricing as well!
Hello Sherry,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Beautiful and comfortable shoes. I love that. Great customer service
Hello Vanessa,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The boots I ordered were a great price and quality. I received the package very fast.
Hello Chelsea,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I love a good pair of black loafers. These are perfect for me. Comfortable and stylish.
Hello Earlene,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I absolutely love my purchase. I will continue to purchase from JustFab. I will also spread the word.
Hello Sharonda,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
The fit is perfect. Delivery time was great. But I did not realize that the special pricing was enrolling me in to a subscription. Cancelation was handled professionally.
Hello Sheri,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have been with Justfab for years, and I have never been disappointed with anything I have purchased. When people stop me to complement me on my cloths or jewelry I make sure they know where I purchase the items I am wearing.
Hello Jo,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I was billed the $49.95 and asked for a refund over 2 weeks ago, and I did not receive my refund!
Hello Rosalind,
Thank you for sharing your experience in canceling your VIP account and the member credit charge We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Received the wrong order and ended up having to wait double the time for my order to only be out of stock on an item I really wanted.
Hello Angelica,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Kit,
We appreciate your positive comments about our Member Services Team. We hope you will always have a great experience with us in the future!
Best,
Lia
Arrived in a timely manner. Fit perfectly. Comfortable. My first time ordering from this company. Very satisfied.
Hello Dianna,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The shoes are true to size, good quality and very cute
Hello Julie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Skyler,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia