From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I love all my shoes I purchased from JustFab great quality easy to maneuver website overall happy customer
After a lengthy process from not receiving my first shipment the second package arrived as the wrong size.
Hello Alicia,
Thank you for sharing your experience with the order you received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Kathy,
We're glad you enjoy our unique styles and selections! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
It's been 9 days and it hasn't even shipped yet. What's the point of creating a shipping label just to let it sit for almost two weeks.
Hello Desire,
Thank you for sharing your experience with our shipping process. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I was able to order 4 pairs of boots and a backpack satchel in the year-end sale and get all of my items within 1 week, faster than expected! My sales prices weren't reflecting in my Cart but a very nice sales associate was able to assist me late at night via a phone call. Kudos on your excellent Customer Service!
Hello Mary,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love my shoes. They have the right fit, look great and can be worn with just about anything!
Hello Karma-Jade,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I have had the membership with JusFab for a few years now, but this year I did something that was genius! I saved up most of my credits towards the end of the year and I ended up using them to buy xmas gifts! What a great way to use this! All the items are always JUST FAB-ULOUS!
Thank you!
Hello Julie,
Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
It is nice and comfy, doesn't cause any pain, and is good for walking around with them. These are one of the most excellent boots I have ever owned in my opinion.
Hello Karina,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
They are lousy I never got my products then wouldn't issue a refund but only store credit Which obviously never made it to my house highly disappointed won't purchase from them again and don't recommend to anyone
Hello Leticia,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My experience was with JustFab has always been great. Very satisfied with all ordered items.
Hello Kay,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I am very pleased with JustFab, I have turned many of my friends and family on to JustFab. Just keep doing what your doing. Thanks
Hello Sherri,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at JustFab.
Best,
Mary
I did not sign up for no VIP I want my $49.95 back. I can't afford it I just lost my mother and have to pay for her service. This is not ok
Hello Misty,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Me encanta la comodidad y sus diseños y calidad son de primera!
Hola teresa,
¡Nos alegra que disfrutes de nuestros estilos únicos! ¡También estamos felices de que sus artículos encajen perfectamente! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! ¡Gracias por compartir tu maravillosa experiencia con nosotros!
Mejor,
Zeth
The shoe was too tight and not comfortable at all. This was not a first time that a shoe didn't fit.
Hello Linda,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Fast shipping
Nice quality shoes
Very sturdy & so cute, looks just like the pics
Hello Michelle,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I love the variety in styles you have everything is so cute! I'm so girlie so I love shoes lol. The shoes are always good quality and the delivery is always on time!
Hello Jennifer,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
The site works. It's just fine. Nothing off the top of my head that needs immediate improvement.
Hello Danielle,
Thank you for sharing your experience online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I recently received the Day Dreamer outfit set - that includes high waisted booty shaping jeans (truly, my butt NEEDS some help!), long sleeve yellow cottagecore style top, and a beautiful pair of tall, cinched sienna brown platform boots! The entire outfit was perfect for casual wear or a night out! In addition, I bought a pair of lace up platform boots that are perfection for dressing up or down. This store has grown so much over the years and has always given amazing deals, new items, and innovative ways to reward their customers! JustFab items are still in my closet from college, they stand the test of time
Hello Ferrin,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Great experience with nice quality boots purchased.
Hello Jen,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
My order arrived quickly, and my boots are fabulous!
Hello Diana,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Fariel,
Thank you so much for the review. We appreciate the feedback you shared about the website and the items we have and are happy that you are having a great experience. We hope you will always have a great experience with us in the future!
Best,
Lia