JUSTFAB UK

Just fab have an incredibly convoluted, ambiguous and confusing check out system.
The result - which I and others believe is UTTERLY intentional - is to force you into a £35 a month contract which can only be cancelled over the phone. Even then, there appear to be issues, as many of the reviews below state that despite having cancelled the membership they were still charged.
Clothes are also pretty poor quality...
DO NOT BUY FROM THIS SITE

Absolutely horrendous company, its a major scam!

Having ordered a pair of boots I had to then contact them three days later as order status hadn't' changed from autorizing payment yet payment had been taken from my bank account.

I was then told order was cancelled as the items were out of stock. The rude staff member was abrupt and blatantly didn't care that he wasn't exactly professional. He said I would get a refund however, I then got a mail from them saying payment wasn't taken as items weren't shipped. When I sent them proof it was taken from my account I heard nothing so I opened a claim on Paypal. They are now sending me veiled threats that I won't get my refund until I cancel my paypal claim! Paypal have advised me not to so if anyone gets the same generic email from this business don't cancel claim as they simply won't refund you according to Paypal

ABSOLUTE CON - AVOID AT ALL COSTS. My wife purchased a pair of shoes from this site and they signed her up for a VIP style service costing £35 per month unknown to her. 2 months later and £70 down we have stopped the account and have learnt the hard way.

Purchased a pair of shoes 3 years ago - randomly was asked by my dad to check his bank account, saw that there had been £35 taken out of his account from JustFab, I asked him what he got as he doesn't do online shopping, just to find out that for the past 3 years they have taken £35 every month without fail. Had to scream and shout to get refunded £925- still have £315 left which they refuse to give me back... DO NOT SIGN UP WITH JUSTFAB... VERY SNEAKY COMPANY.

ROBBED - NEVER USE THIS SITE OR TRY TO GET YOUR DONATED £35 PER MONTH BACK.
I got a lovely pair of boots only to realise two months later they had been robbing me of £35 per month for alleged membership to VIP status! They would not refund this and would not give me the managers second name or the telephone persons second name. They did cancel my so called membership.
Day light robbery. I will be contacting Watch Dog UK and Trading Standards to have them investigated.

Scam!

I was initially drawn to an unbelievable deal of any shoe for first time customers for £10. Not only was the quality of the shoes terrible (one shoe size 5 and one size 6 and obvious marks on them like they had been worn previously) but two months later I noticed that they'd taken £70+ from my bank! After trying to contact them and having them ignore me for days and days, I eventually found out that you automatically get put onto this VIP scheme where they take £35 from you every month! This was not made clear - this didn't come up anywhere when I originally made the payment. I didn't receive any welcome VIP emails or anything that indicated that I was now a member of this group and was expected to pay. Furthermore, they made it extremely hard to cancel this (it went on so long, where they were continuously ignoring or arguing with me not to cancel) that they took yet another £35 from me. They refused to give me any refund at all so I had to escalate matters with the bank/court. TOTAL SCAM! Don't get involved.

Absolute joke! They scammed me £35 a month without telling me or me agreeing to any useless rip off subsciption (that is apparently in the small print but I did not see any) when I bought one pair of cheap boots last winter. I can't cancel the subsciption or get a refund because I can't contact the company; the number they have doesn't work and just goes in to loop. I'm trying to resolve this with my bank however as I know the retailer they expect me to contact them. DO NOT USE THEM EVER!

Despite the company response:-
Hello Peter,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in JustFab. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

I have had no communication from Justfab at all
Further proof of the fact that they are just UNETHICAL SCAMMERS

Well, I just moved in London and I though of buying shoes, I was shocked that I got a charge, I thought someone purchased using my card. I called the hotline, spoke to a lady, I forgot her name, she explained to me how my membership works, well I honestly did not know about that first, my fault of not reading the Terms but anyway the website is okay, a little responsibility to manage my account and skip every month if I'm not ordering anything in return for the great discounts and service the company is providing.

If you would sign up as a VIP there would be a hidden t&c which you will pay £35 per months and I luckily cancelled it in my first month but I forgotten to cancel it for the 2nd month and they wouldnt want to return my money back but they said that I could used that to but something and I have no plan to used that credit coz there products are low quality and its not worth the price. that would be my first and last purchase of there product

Thanks Jessica for your brutal message. It happened only once that I got charge and I will not buy from them again. I am glad you like them. Good for you but my message was not destructive and offensive as yours and was only to help other customers that you might also call stupid like you did about me. I was not being negative towards JustFab but only wanted others not to experience the same as I did. Basically I was being helpful in this world. Maybe you should refrain sending fire when you don't know a situation. I guess it is easy to speak with such brutality and insult people as you did because you are hiding behind your keyboard or maybe you are just an employee paid to write those words? Otherwise why would you make a review of my review? I don't recall that the T&C appeared on screen straight as I signed up and place my order at the same time to benefit from this flash sales finishing in less than an hour. But if so, the problem is not that. To charge £35 is an unusual practice. I bought a pair of shoes as my first buy and wore them 3 TIMES and they are already peeling off. Nothing or many things on that website is worth £35. I still say it is a scam or how would you explain that I have not received any refund until now - not even the £4 I was told I was entitled because the £35 are theirs - and I was told that the trousers would not be returned to me unless I pay a second time. If this is appropriate commercial service for you then I am glad the majority of retailers in the same business do not have the same practice. Maybe you have another explanation for me?