I shopped here and this bloody justfabuk kept on deducting £35. I rang them and they hanged up. I have phoned my bank to report it and I hope I get my money back. Justfabuk you are a scammer. Guys never shop here
The business model is confusing and set up to take monthly payments (£35 for the UK) from your account for their 'VIP membership' without you realising unless you read the tiny small print which frankly is a scam. If you are having troubles cancelling your membership I suggest asking your bank to bar the retailer from taking funds from your account.
The boots I bought were fine but this company have gone in to my bank account and have taken £35. For past six months without my consent or knowledge. I have emailed on Frid 19th and am waiting on reply.
This company is a complete waste of time they took a payment of £35 out of my account for 9 months up untill i finally got through to them and they returned 5 payments and gave me 4 free orders not happy please please please do not order from them
Bought a bag and a month later was charged £35 at the start of the month due to unknowingly signing up to the membership scheme, called up and was told couldn't get a refund for the money and even through numerous attempts to close my my account nothing is working. Don't waste time and money on this site!
They scam you into paying £35 a month for their poor quality products. The costomer service is horrendous. They lie, lie, lie about everything! I was told I couldn't cancel my VIP account because my order had not been dispatched yet. An hour later when I tried to cancel the order, they said I couldn't do so because my order had been dipatched to days ago? It's just endless lies and crap from them. After having read these reviews, you'd be an idiot to purchase from this scummy scam of a company. Any 5 star reviews are definitely not genuine!
They seem like a genuinely good company but they unknowingly take £35 out of your account a month, I thought it was weird when I kept having money taken out of my account when I wasn't buying or receiving any shoes. Absolute scam of a company.
Thanks to sitejabber for sending my review to just fab,, a reply was sent from JustFab, no way will I be ringing them as it's more expense,, iv sent some details so time will tell if I get the refund back from them,, keep everyone updated of any progress
This is my second review on just fab,, as I've read hundreds of bad reviews, firstly one customer wrote we should have read the terms but unfortunately thousands of us weren't obviously that clever,,, I shop online all the time and never had any subscriptions, Never known anything like it to be honest, unfortunately if just fab were more understanding and give us our refund back but let us know we have to skip a month from then on it would be more exceptable, I never got an email reminding me of my skip a month as if I had I would have skipped that month,,, I would have bought shoes and boots from just fab in the future, but money was taken out of my bank which left me stressed as my bills were due to go out that month, I had to put extra money in my bank so I wouldn't get charges,,, So unfortunately because of just fab bad set up they have got thousands of bad reviews and obviously lost thousands of customers,, and they've got thousands and thousands of pounds in credits of people's hard earned money,, a bit of understanding just fab, give people there refunds back
I ordered a pair of boots on 29th october which came within 3 days. The boots are really nice and glad I ordered them. However I checked my bank account today 11th November and they have taken £35. I checked my justfab account and I have only subscribed to the VIP account without even knowing. I will be phoning them tomorrow and asking for my money back. I think it's very naughty of a company to reel you in with the discount off your first order and then charge you £35 a month. I would rather have payed full price for the boots then pay this stupid charge every month.
The boots I bought were nice and cheap, what I ordered and received xxxx for the boots! HOWEVER the next month thet took another thirty five pounds from my bank account? I had not ordered anything? And trying to get hold of somebody to speak to was horroundous and the woman i spoke to thought it was funny! So not impressed is an understatement.
I ordered a pair of boots and paid via debit card then they have taken £35 a month out of my account which i only found out about after it happening numerous times it says i have 2 VIP member credits but won't let me use them does anyone know how i can possibly get my money back from them i suffer severe anxiety issues and this has made me so poorly does anyone know what i can do please thanks In advance
I have been receiving many mails from this website and tried to give it a try, I was very excited and happy I got an oversized dress that was just hideous and I can't exchange for money of for another product and now I'm getting money deducted from my account each month for things I didnt't buy.
This is just a fraud and a website to steal money.
Will never ever order anything from them. Awful experience. The package never reached me. No one from the company either informed that they cancelled my order. I called to ask about my order just to hear that they have cancelled my order. BIG DISAPPOINTMENT!
Had any of you girls returned your money they steal every month? Maybe someone know if it's possible? Becouse I'm shocked about JustFab froud. Without any ordering I got the same ''VIP membership'' and without any warning they just steal money from bank acout like that... I just noticed that when I got email from paypal that JustFab charged £35 from me. So, what to do?
I got charged £35 for VIP membership I didn't sign for, i can't get a refund. I'm being forced to buy more shoes with money they took from my account, money meant to buy food for my kids, I wish I knew sooner what they were like.
Steer well clear of this company who offers you a pair of mediocre shoes for half price and you miraculously become a VIP member which entitles you to be ripped off every month to the tune of £35. It's all in the small print agreement that was never made clear to you. The only way you can close your account is by ringing a given no which, you will not be surprised to hear is impossible to get an answer from. AVOID THIS COMPANY. The only thing that has given me peace of mind is that my paypal accout will now be blocking any more payments to this company.
I bought two pairs of sandals last month and this month I realized they took £35 from my bank account on 5th of August claiming I had a VIP membership I ever never signed for. I asked to get a refund and I was told I cannot get it and I have to use the credits for some shopping with them. I am not going to buy anything from this site anynmore. I went straight to bank to block any further wuthdrawn from my account.
NEVER EVER order from this website! JustFab are the worst online company I have ever seen. I called to cancel my VIP membership (which I hadn't realised I had accepted) and they didn't so they kept taking money out of my account. My orders have always been wrong - even had orders sent back to me wrong 3 times! Terrible costumer service!
Ordered 2 pairs of boots, checked the process every day and today it said order cancelled. I had no email to tell me about this and my money wasnt put back. If i didnt check the status of the process i wouldnt have even knew it had been cancelled. I spoke on live chat and they said it had been cancelled because they was out of stock yet i checked the website and they was in stock. Iv asked for a refund and now its a waiting game to see if they give it me. I deactivated my account immediately
Cancelled and still got charged 35 pound think they need investigating chat lines talk the talk they should send me the recording apparently they kept charging because I agreed to keep my account running I case I changed my mind I kept saying as long as you don't take anymore money 35 pound again made me overdrawn again so its more so angry
Overview
JUSTFAB UK has a rating of 1.2 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JUSTFAB UK most frequently mention vip membership, bank account and customer service. JUSTFAB UK ranks 99th among Subscription Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beth,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy