On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just noticed a charge that has been put on my account that I was not told about & the fee I was told would be refunded. Am very disappointed that this happened
The assistance only helped me understand the finding process with My Find app and confirm if the lost item was still connected and within the area. I ultimately found my Apple Pencil Pro by visually looking for it. As matter of feedback to your techs … they should advise customers to think and look 3-dimensionally when the app indicates the lost item is near but is obviously not. I have now learned that the My Find app can detect connected lost items between floors which cause me confusion at first as it indicated I was within reaching distance of the item. Anyway, thanks to the tech that helped me think this through.
As it turned out, I found the lost item directly above the searching iPad … on the floor above. While I did search on the basement floor below it did not occur to me that it might be on the floor above the searching iPad.
I pushed power on the dishwasher to do the nightly wash and NO POWER. It would not turn on. I reached out to JustAnswer as I have done before with a couple of different refrigerators and a dryer. The technician got in touch with me quick, listened to my problem, asked good questions, gave good direction and exercised great patience as I worked through issue with the dishwasher and a related electricity issue. Once again, with the help of JustAnswer, the problem was resolved. My dishwasher is now working as it should be.
I was able to answer the questions and be connected to a vet quickly. He gave me an at home remedy to help initially then a recommended time that if not helping I need to take him to a physical vet.
With a Lexus hybrid, RX450h, all lights flashing rapidly, I thought "oh no". But, talking through it we determined the 6 year old battery might net weak. 9.2 volts. On my way home with the new battery. Wish paying for the battery were that easy. Ha
Good advice, Deepan was very polite and while we were unable to resolve the issue, he got me to someone who could. Overall I give him very good.
Being able to access a lawyer for the cost has changed allowed me to be able to represent myself in court for a high-conflict family court proceedings with confidence and the knowledge I need to clearly state my case.
Clear, understandable fast response. Extremely helpful and answered all my questions. I didn't have any problems and no regrets! I would highly recommend and will use this site again when needed.
If you hold true to your keep your word about removing pending charge for a modem in amount of $200. That was returned in October 2025 I will be very satisfied,
I had a great experience with Dr Ale xD. My cat was barely eating and was vomiting. He told me what to do and now my cat is feeling better and eating again. I can tell he's not 100% better but there's a big improvement. Thank you so much. This was my first time using a service like this online. I am so happy to know this service is available online. So easy and I got the answers I needed quickly.
My concerns were answered in a timely matter. I did not have to wait at all for the vet to come online. And his response calmed my worries
I got all my questions answered instantly with care and professionalism. This experience saved me time and money in the long run. I appreciate you.
The tech expert was friendly and quickly solved my issue. I was walked through it step by step to achieve the solution. As a senior, who is moderately familiar with today's technology, I was very grateful for the assistance.
Auch dieses Mal hatte ich wieder eine sehr nette und kompetente Ärztin, die mir weiterhelfen konnte.
Ich nutze den Service jetzt seit drei Jahren und bin rundherum zufrieden und werde ihn auch weiterhin nutzen und empfehlen.
I have a new GE Cafe series gas range. All the lights on the selection panel were lit up and I couldn't locate my owner's booklet. When I finally found the booklet on line, I couldn't locate anything that addressed my issue.
I contacted Customer Service and I spoke with Jarid O., the representative. He quickly advised me how to re-set the panel. Jarid was very helpful, professional and personable. Apparently, when I was cleaning the cook top and the front of the range, I had inadvertently depressed the button that is used for the Sabbath.
I subscribed to someone in a You Tube while watching a video on an electrical issue and then received a message later in the day on how I was doing with my electrical issue. I engaged and opted in for JustAnswer assistance as I was at a dead end. It became an electrical challenge from hell with 6 GFCI receptacles in our kitchen and I wanted this down to the code mandate of 2 circuits after we replaced our countertops and back splash. They hunted down Joetheexpert and he walked me through two solutions, and told me why what I was trying to do would not work. His advise made perfect sense and by the end of the day we finally finished the job and completed a great makeover in our kitchen.
The person I dealt with pointed me in the right direction as I was panicking after I'd wipe all information from my mobile. This, of course, also wiped my protection. I knew I had an account but was unsure how access it. They just gave me a little push and I was able to access my account. It was all good from there.
Normally try to fix something through chats and what nots, reveal no answers or help. But, JustAnswer was great. Spoke with a live person (Jarid). Within just a couple of minutes he was able to help me fine the problem and fix it. Literally took only a few minutes. I'm totally satisfied and know that if I have problems or issues in the future, I will definitely use "JustAnswer"!
Thank you
The software is clunky and I was afraid I would have to start all over. I thought contact info should have been presented upfront to reduce user anxiety.
One clear direction in the technician's explanation made all the difference. I had been following the instructions on packaging and online videos but his wording made the difference. Great service
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care