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JustAnswerReviews 21,029

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,985
This company responds to reviews on average within 4 days

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Washington
1 review
0 helpful votes
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NEVER GAVE UP!
February 24, 2026

Helped me log in to my Disney/Hulu and never gave up on me. As a senior you have no idea how hard it is to just order a chanel. Kevin never made me feel stressed or rushed. HE NEEDS A RAISE!

Date of experience: February 14, 2026
North Carolina
1 review
0 helpful votes
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Pretty good!
February 24, 2026

Richard was knowledgeable and nice. But somehow I got charged $65.00 for some membership that I did not want. They are refunding my money. What happened with the warantee anyway?

Date of experience: February 13, 2026
California
1 review
0 helpful votes
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Expert Advice
February 24, 2026

I had issues with my Jeep passing smog - it seemed like one sensor after another was going bad. I was worried that I'd purchased a lemon. But JustAnswer saved the day! My Jeep passed smog. I received answers to my questions quickly - and I had a lot of questions. I couldn't have asked for a better experience.

Date of experience: February 9, 2026
DO
1 review
0 helpful votes
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SUUUUUPER Helpful
February 24, 2026

My accountant went above and beyond to give me solid answers to questions that had had me spinning before our conversation. Now I feel ready to move forward with some financial decisions that had been holding me back.

Date of experience: February 14, 2026
Ohio
1 review
0 helpful votes
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The online people were very helpful
February 24, 2026

I had concerns about my cat consuming a Sudafed pill and I needed to get some advice of what O should do, and I did receive proffensional advice on what I needed to do. Very helpful

Date of experience: February 14, 2026
Canada
1 review
0 helpful votes
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Subpoena to appear as a witness
February 24, 2026

I received specific answers quickly. Very thankful for the service as I didn't have to wait on the telephone for a few answers to my questions.

Date of experience: February 14, 2026
Indiana
1 review
0 helpful votes
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Help with diahhrea
February 24, 2026

My girl's regular vet is not open and the emergency vet wants $130.00 just to walk in the door. She's had diahhrea for 4 days and I needed help until her Vet opens next week.
Dr. Ivana was quick, courteous and gave me great help.

Date of experience: February 14, 2026
Pennsylvania
1 review
0 helpful votes
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Oncology specialist
February 24, 2026

I have to say I thought this website was a scam. However, I was connected to a doctor who answered my questions specifically, as I ask. I just thought I would be talking to a BOT, but he was definitely real.

Date of experience: February 14, 2026
Illinois
1 review
0 helpful votes
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Good Information
February 24, 2026

I have been unable to dig into this issue further yet but the information received and working together on the problem was very helpful

Date of experience: January 30, 2026
Virginia
1 review
0 helpful votes
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Although I needed a quick answer, and that didn't appear to be possible, at least there was a way of asking any question and getting an informed response.

Date of experience: February 14, 2026
JustAnswer S. JustAnswer Rep
8 hours ago

Hello Mark,

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Nebraska
2 reviews
0 helpful votes
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Rapid response. Much better than SSA
February 23, 2026

I have been trying for 2+ weeks to get a 1099 form sent to be. Andre, at Just Answer took care, of it in 15min. Very satisfying to get a, fast. Accurate response.

Date of experience: February 13, 2026
California
1 review
0 helpful votes
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Needed driver updates
February 23, 2026

My portable showed mike and speakers turned off. In order to address those issues a driver update was needed. Gabriel walked me thru the process of updating drivers. If that solves the issue we are done. If not i will contact Gabriel again.

Date of experience: February 13, 2026
Michigan
1 review
0 helpful votes
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Evicting a tenant
February 23, 2026

I had been able to take my tenant to court and get her evicted. Sadly, she had paid up and talked me into letting her stay 3 times before.
Our area has limited lawyers available and none taking new clients.
Twice now, I have talked with the Just Ask lawyers. They have understood my questions and explained options for me to follow.

Date of experience: February 13, 2026
Washington
1 review
0 helpful votes
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Grateful for JustAnswer's help
February 23, 2026

I did not subscribe to a FitMe service. When I saw I was being charged for one, I tried to find a way to reach the company to straighten that out but was unsuccessful. In growing despair, I tried JustAnswer. The person who helped me was extremely kind, patient and helpful in finding a solution to my problem. He was able to actually connect me with FitMe so I could register my complaint. The company responded to me the next day that they were canceling "my account." I am so greatly appreciative of JustAnswer's help!

Date of experience: February 12, 2026
Louisiana
1 review
0 helpful votes
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Satisfied
February 23, 2026

The experience was one to talk about: the representative was exceptional- kind, polite, patient, knowledgeable and many more adjectives.
The experience was great from start to end.

Date of experience: February 13, 2026
California
1 review
0 helpful votes
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Excellence Provided
February 23, 2026

Rollan spoke slowly and when I asked to repeat, he did show frustration in his voice. If I misunderstood where we were going, he patiently explained it again. He guided me slowly through the entire process clearly until I got my Fitbit to reconnect. Excellence service. Thank you.

Date of experience: February 13, 2026
Arkansas
1 review
0 helpful votes
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Pleased
February 23, 2026

I've just moved and used this type often. This is the first one I've been able to complete without having a "comeapart". Very pleased!

Date of experience: February 13, 2026
Georgia
1 review
0 helpful votes
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Fast answers and professional advice
February 23, 2026

I've used the service a few times now and it's great to just have really fast and professional advice for an issue going on. They've diagnosed and given amazing advice each time.

Date of experience: February 13, 2026
Colorado
1 review
0 helpful votes
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Complete and To The Point
February 23, 2026

Jacob answered my questions quickly and succinctly, He left no room for ambiguity, and I left the chat smarter and more comfortable than when I started it.

Date of experience: February 13, 2026
New Mexico
1 review
0 helpful votes
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Coffee/cacoa bandit
February 23, 2026

Left my coffee unattended for less than a minute but my cocker spaniel drank some. I panicked and called Dr Kim and he put my fears to rest. He told me the signs to watch out for. Don't hesitate to use this organization. 5 stars in my book.

Date of experience: February 13, 2026