business logo of JustAnswer

JustAnswerReviews 16,277

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,792
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Mia P.
Unfollow Mia P.
Share Review
Report Review

Very professional and knowledgeable and willing to help with eagerness while preserving integrity and dignity. Lost all hope in the judicial system from unscrupulous professional actors yet Just Answer my helper Attorney Legal Eagle restored my trust and hope that justice is all about how you approach it and never give up in what you believe and what is right.

Date of experience: November 12, 2025

Very professional and knowledgeable and willing to help with eagerness while preserving integrity and dignity. Lost all hope in the judicial system from unscrupulous professional actors yet Just Answer my helper Attorney Legal Eagle restored my trust and hope that justice is all about how you approach it and never give up in what you believe and what is right.

Date of experience: November 12, 2025
Pennsylvania
1 review
0 helpful votes
Follow Meril B.
Unfollow Meril B.
Share Review
Report Review

I was sent a letter stating that RRB had over paid me in disability benefits in the amount of $64,000 for ten years. After applying for ssa benefits when my daughter's mother died, I was approved for the benefits. Now After ten years they say I shouldn't have been approved for the benefits. The just answer attorney informed me of what to do. I feel a lot better about the situation

Date of experience: November 12, 2025
North Carolina
1 review
0 helpful votes
Follow Joanne F.
Unfollow Joanne F.
Share Review
Report Review

Equine Vet - medical assistance
November 22, 2025

Concerned about our horse after hours. Spoke with Vet Emily and she was so helpful and alleviated concerns for immediate care. Well knowledgeable of horses and eased our concerns.

Date of experience: November 12, 2025
North Carolina
2 reviews
0 helpful votes
Follow Kimberly V.
Unfollow Kimberly V.
Share Review
Report Review

Great option when you need information
November 22, 2025
Updated review

I have used just answer for a couple of issues. It is a fantastic service. In a world where legal documents rule it is important to be able to access what your rights and proper information and laws are. This is a great opportunity for people that do not have tons of thousands of dollars to retain attorneys.

Date of experience: November 12, 2025

Valuable and great service
February 15, 2024
Previous review

I came to just answer as I was having legal issues with my current attorney, and I wanted to get clarification on what should and should not be happening. Paying for an hour of a local attorneys time can become very costly very quick. This was a great option for me to get a couple answers fast so that I could better understand my options. I think it is a great alternative to be able to talk to lawyers, doctors, veterinarians, mechanics etc. A lot of times we just need a little bit of information to be able to proceed with what our issue is and this gives you just that without a hefty or lengthy investment. I will definitely continue my membership, and recommend to anyone trying to get answers as a reasonable solution.

Date of experience: February 15, 2024
New Jersey
1 review
0 helpful votes
Follow Kathleen T.
Unfollow Kathleen T.
Share Review
Report Review

Excellent Advice
November 22, 2025

Dr Phil listened to my concerns regarding my cat. We discussed possible reasons, was advised to monitor my cat and video any unusual behavior for the vet when we go to see them. I felt much better after talking with Dr Phil.

Date of experience: November 9, 2025
Florida
1 review
0 helpful votes
Follow Esperanza A.
Unfollow Esperanza A.
Share Review
Report Review

Great response!
November 21, 2025
Updated review

About two hours ago I realized that I had an UTI issue. I take two tables of Uricalm with D-Mammanose every day and have had UTI issues in the past. However it has been a long time since I have had them. I happened to have in my medicine cabinet two antibiotics which I google to learn if any of them could help me tonight before I can call my Primary Physician. I came across this web page an started a chat with a Physician Assistant and within minutes I was talking with a doctor who questioned me again and was sure I knew what I was talking about. To make a very pleasant interchange, he asked me how many capsules of one the antibiotics I had (3) he advised me to take one tonight and two tomorrow (precisely what I had) and to call my primary physician tomorrow to prescribe additional as needed. One of the best attention and helpful response I probably have ever had! Congratulations to your service!

Date of experience: November 11, 2025

Great response!
November 21, 2025
Previous review

About two hours ago I realized that I had an UTI issue. I take two tables of Uricalm with D-Mammanose every day and have had UTI issues in the past. However it has been a long time since I have had them. I happened to have in my medicine cabinet two antibiotics which I google to learn if any of them could help me tonight before I can call my Primary Physician. I came across this web page an started a chat with a Physician Assistant and within minutes I was talking with a doctor who questioned me again and was sure I knew what I was talking about. To make a very pleasant interchange, he asked me how many capsules of one the antibiotics I had (3) he advised me to take one tonight and two tomorrow (precisely what I had) and to call my primary physician tomorrow to prescribe additional as needed. One of the best attention and helpful response I probably have ever had! Congratulations to your service!

Date of experience: November 11, 2025
District of Columbia
1 review
0 helpful votes
Follow Aime N.
Unfollow Aime N.
Share Review
Report Review

Good plumbing advice
November 21, 2025

The plumber knew just what to do for Moen showerhead repair. I didn't know it would cost $65 + $5, I was only notified of $5. That was a surprise for me.

Date of experience: November 11, 2025
Maine
1 review
0 helpful votes
Follow Jane B.
Unfollow Jane B.
Share Review
Report Review

Awesome Aljon!
November 21, 2025

Aljon Lovelace walked me through a very complicated $17,000 payment to the IRS.
He was patient and stuck with it for 45 minutes.
I am so appreciative of his help.
I would grade him A+

Date of experience: November 11, 2025
Pennsylvania
1 review
0 helpful votes
Follow Cooper S.
Unfollow Cooper S.
Share Review
Report Review

Very thorough and professional.
November 21, 2025
Updated review

My dog got into my other dog's pills and I didn't know what to do. Dr. Nikko put my mind at ease and explained everything. It was nice to speak to an actual person.

Date of experience: November 11, 2025

Very thorough and professional.
November 21, 2025
Previous review

My dog got into my other dog's pills and I didn't know what to do. Dr. Nikko put my mind at ease and explained everything. It was nice to speak to an actual person.

Date of experience: November 11, 2025
New York
1 review
0 helpful votes
Follow Erik B.
Unfollow Erik B.
Share Review
Report Review

In-sink food waste disposal unit stuck in ON position. Jiggling stopper/switch didn't stop motor. Contacted JustAnswer. They connected me to a plumber who diagnosed proble related to stopper-on/off switch. Recommended replacing old disposal unit rather than replacing faulty switch, considering cost of new unit and age of old unit. Makes sense to me

Date of experience: November 11, 2025
Canada
1 review
0 helpful votes
Follow Cody A.
Unfollow Cody A.
Share Review
Report Review

I reached out to confirm and learn what my daughters rights are for retrieving her belongings from her mothers house where she no longer resides. My questions and concerns were answered completely and quickly giving my family and I peace of mind. Overall great experience.

Date of experience: November 11, 2025
Florida
1 review
0 helpful votes
Follow Debbie D.
Unfollow Debbie D.
Share Review
Report Review

Peace of Mind
November 21, 2025
Updated review

I have used this service to get legal advice several times. The lawyers have been great each time. Being able to submit my questions and an expert contact me in minutes, is worth its weight in gold.

Date of experience: November 11, 2025

Peace of Mind
November 21, 2025
Previous review

I have used this service to get legal advice several times. The lawyers have been great each time. Being able to submit my questions and an expert contact me in minutes, is worth its weight in gold.

Date of experience: November 11, 2025
Canada
1 review
0 helpful votes
Follow Marie-Annick B.
Unfollow Marie-Annick B.
Share Review
Report Review

Miraculeux
November 21, 2025

Suite à un petit problème bancaire je n'arrivais plus à me connecter à mon compte Kobo. La lecture c'est ma drogue … maintenant je peux lire +++++Encore MERCI!

Date of experience: November 11, 2025
Iowa
1 review
0 helpful votes
Follow Deb L.
Unfollow Deb L.
Share Review
Report Review

Quick Eficient Service
November 21, 2025

I had a question about a possible drug interaction with a newly prescribed prescription drug I'm taking and a supplement that I wish to take to help lower my glucose level because of my pre-diabetic condition. I received very, very quick service. I felt the pharmacist at the proper questions about what I took now and also gave me advice about diet, exercise and the fact that the FDA does not regulate supplements. Thank you, very much, Dr. Megan!

Date of experience: November 11, 2025
Kentucky
1 review
0 helpful votes
Follow Nadine T.
Unfollow Nadine T.
Share Review
Report Review

Can't find my package.
November 21, 2025
Updated review

Called to see if Just Answer could help find where my package was. Had used them before and they helped me find out where my package was.

Date of experience: November 11, 2025

Can't find my package.
November 21, 2025
Previous review

Called to see if Just Answer could help find where my package was. Had used them before and they helped me find out where my package was.

Date of experience: November 11, 2025
Florida
1 review
0 helpful votes
Follow Karla S.
Unfollow Karla S.
Share Review
Report Review

Very Helpful!
November 21, 2025

Matt was very patient and helpful in trying to solve a problem in correcting WORD app. He didn't give up but patiently followed through until it did work.

He was very kind and great to interact with. I highly commend how helpful my experience was.THANK YOU!

Date of experience: November 11, 2025
Ohio
1 review
0 helpful votes
Follow Kathleen S.
Unfollow Kathleen S.
Share Review
Report Review

Refrigerator filter issue
November 21, 2025

I needed to change my Frigidaire refrigerator filter & ran into an issue. I found Just Answer online. They connected me with a wonderful man who talked me through my problem & it's fixed.

Date of experience: November 11, 2025
New York
1 review
0 helpful votes
Follow Terri M.
Unfollow Terri M.
Share Review
Report Review

Washer on the Blink
November 21, 2025

My Maytag washing machine suddenly stopped working. I had previously washed two loads of clothes and it worked fine. I chatted with a specialist and he suggested some things to try. It started working! He gave me great tips on reasons it happened and how to get it started.

Date of experience: November 9, 2025
TT
1 review
0 helpful votes
Follow Gay M.
Unfollow Gay M.
Share Review
Report Review

Very helpful
November 21, 2025

I need to change my routing number and account because my bank account was hacked.
I got to thecorrect screen but it would NOT let me change it immediately. It only allowed it to be next year!
Very disappointed. However, they said my bank could do it for me.
Bank is closed today!

Date of experience: November 11, 2025
Canada
1 review
0 helpful votes
Follow Rose P.
Unfollow Rose P.
Share Review
Report Review

Despite some issues with my phone, the tech was able to provide me with clearly written instructions on how to fix the problem

Date of experience: November 11, 2025