On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fantastic experience from start to finish. The appraiser was prompt, courteous, and extremely knowledgeable. I'll definitely use this service again in the future.
Finally have some solid confirmation to what I have myself research but unsure on exact resale value. Our family has moved it at least 5 or 6times between our moving customer and us after it being gifted to us. The appraiser was knowledgeable and had so much info on its era and overall history. Just Thanknyou
Dr. Lewis gave me great advice about how to care for a tiny stray kitten than walked through my fence and is hopefully only temporarily blind. He was very informative and compassionate, and anyone needing urgent animal advice would be blessed to have his help.
I told the vet about what my dog ate and told her that I am not in a financial situation to bring my dog to the vet. She told me everything that I needed to do to induce vomiting. My dog has vomited all the gum now I am just going to stay focused and make sure her blood sugar stays normal. I am so grateful To the vet that helped me
We have a three month old LG washer that is not draining. The agent talked me through several options to troubleshoot; ultimately, I need to call LG. However, I will try his suggestion to make an airtight connection with the shop vac to the drain hose and see if I can pull out what's plugging it-Likely rug backing or etc.
I wanted to upgrade my street tire to an A/T tire and to a larger size. The JustAswer tech was very responsive, recommended the upgrade in size and the brand I selected for my Land Cruiser! I will use this process agin for any modifications that I plan to make.
I was dog sitting and by mistake gave a full dose of the supplement, but the just answer Vet called me back really quickly and was very reassuring and informative A+ ++++++ experience
I was asking questions regarding a possible scam. He told me what to look for and what information to make sure to not give out. He also told how to freeze my credit reports to prevent my identify from being taken. I had not heard of that before.
Gave a great understandable cause of my problem and suggested solutions. Then suggested solutions, which were what I need and I fixed my problem. I installed a Delta touchless kitchen faucet and it didn't work. I was given the possible causes and possible solutions, and when I tried them it fixed the problem. Great feeling.
My dog ate a quantity of Turbinado sugar and I was worried. I needed to know if I should take him to the Emergency Vet about an hour away. The vet who helped us was great.
The person I was communicating with was very patient and got me all straightened out and my printer is now working again. So happy. Thank you
I had an excellent experience with the vet in an emergency situation. One of my 2 small dogs 25-35 lbs ate a block of tomcat mouse poison which was stored not out to catch mice but in a closet up on a high shelf. I don't know how they got it. I know it was only 1 block because the box contained 4 already baited stations and only one station was chewed open with missing block of poison the other 3 stations with bait still intact. The box contains no pet er phone number only human er numbers. I called the local er vet who sent me to the aspca poison hotline which wanted $110.00 just to talk to someone. I went online and found only more alarming information but of course nothing case specific. This is when just answer popped up. I sent a message thru their chat and they answered right away with questions about my dogs and situation. When they had the necessary info about the dogs they asked if I wanted to text or get a phone call from a vet, I opted for a call. They then said I would be contacted by an appropriate vet, and then a payment window popped up with would charge me $5, which is fine as long as it's really $5, I have before used just answer and was charged $100 when they said $5. That would be my only potential issue. I just have to keep an eye on my transactions history for My card. Vet called me very quickly under a few minutes. He was very knowledgeable, answered all my panicked questions, and was very calm. I was reassured my pets were going to be ok and had a plan of what to do now and if certain symptoms came up before the end of our call. The vet told me the call was free of charge and if I had further questions to ask them on the thread I had from just answer. My experience was fantastic and lowered my blood pressure back to normal. My 4star response only comes from my last interaction with just answer, being charged more than I was told, so I am a little skeptical about what my charge will actually be. We will see.
The tech who helped me was very knowledgeable about the type of problem I had. He was very professional, friendly and took his time helping me.
Was quickly routed to a lawyer to answer about consumer protection actions I could take for another person's auto insurance delaying to take action on an accident claim
Kept hearing this rattling noise in my car after I had the transmission fixed and the air conditioner replaced, but it happened a few weeks later Blake diagnostic can be some good advice
Kept hearing this rattling noise in my car after I had the transmission fixed and the air conditioner replaced, but it happened a few weeks later Blake diagnostic can be some good advice
James went the extra mile to resolve the download issue I was having. After an hour and 45 minutes we got it resolved! Way to go James!
I was completely in the dark regarding Probate. My ex husband passed away suddenly and after speaking with his Bank was told I would have to become his Personal Representative for Probate, had no idea what that involved. After making several phone calls to the Probate Court in our county, to no avail, I found just answers.com....Attorney Arnold was very kind and knowledgeable and set me on the right course to find a Probate Attorney in my area. He also explained what to expect and put a lot of questions on my mind to rest. It was quick and easy and I truly appreciate him for that as I have been quite overwhelmed with both the grieving process and all that needed to be handled. So Thank you very much for my piece of mind.
He did very well I sent them pictures. He contacted me back and explained to me about my basis. I am pleased with the results. Thank you.
He did very well I sent them pictures. He contacted me back and explained to me about my basis. I am pleased with the results. Thank you.
I was very concerned that my basset hound mix, Roscoe, ate one of my blood pressure medicine pills. I called my vet, and she said to call poison control, and it would be an $80 charge. I went online and googled animal poison control and JustAnswer came up, So I interacted with the chat AI. Within minutes, Dr. Paul Brazzell called me about Roscoe. I had already put Roscoe's weight and age in the chat, and he had that information. He calmly reassured me that Roscoe would be okay. He would have to ingest a lot more of my medication to suffer any ill effects. Dr. Brazzell was very nice and didn't treat me like I was an idiot for being concerned about Roscoe, even though it was such a small amount.
I appreciated the prompt call back and the depth of information provided by her. I feel that now I have an understanding of the specific Trust including options and timing that are required in my case, especially because she pointed out that I had been given incorrect information by the agency I report to. I now have complete faith in the answers I received. I am seeking an appropriate attorney in my area to complete the documentation by the deadline. In addition, she gave more than one resource for me to contact.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care