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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My dog grabbed & ate fresh garlic (when a clove flew off my cutting board, & hit the floor while I was cooking). I was able to learn from Vet that the quantity he ate was not likely significant to be toxic, but was also requested by Vet to re-chat back to him how Jack was doing, after 2 hours just to be sure, which I did. Perfect, & thank you so much!
You won't true help and same time as this tragic moment life has handed me I was all over the place Larry went over and beyond help me mentally and still being professional handle the situation and humbled me with compassionate understanding I'm so thankful and appreciative Godbless you Larry
He was very helpful but still couldn't resolve my issue. It had to do with the product being totally broken and not getting anyone from Laura Geller company to give me a straight answer or how to resolve my issue
I am 92 years old and not to experienced with the modern technology but was able to follow the instructions given by the technician he was very helpful
Everyone that i had dealings with was very kind and pleasant in helping me to get the information that i am looking to recover.
My Worx ZipSnip wasn't holding a charge. So, I contacted the help desk and they referred me to Charles to help me with my charging issue. Charles was very helpful. So, hopefully with his assistance I can get my ZipSnip to work like it should.
I found Dave extremely helpful, unlike Facebook. He explained things very clearly, in a language that I could understand. I would certainly use Just Ask again and recommend it.
I spoke with a very kind knowledgeable AttyWho was able to answer the questions I had or gave me information I needed to have or information I wasn't aware of. I do need to speak with him again. Will you please kindly help me do that and have him give me a call because I have additional questions to ask or more information to provide which I need his opinion. Thank you for your anticipated. Cooperation in connecting me the atty I spoke with yesterday thank you.
Blake, my counselor and advisor regarding my concerns, was patient, thorough, and immensely helpful in supplying me with information and options that I can apply to my current problem.
I first spoke with chat but needed more assistance. They contacted an electrician. He gave me two options. I am going to try the first option. He was helpful. Would call again if I have problems.
My pup has a history of gastro issues and on New Year's Eve, of course after all the veterinary clinics in our area closed, she got into a bag of Christmas baked goods and ate about a dozen sugar cookies, half a dozen peanut butter blossoms, half a dozen chocolate chip cookies, one and a half Walnut fudgy brownies, a quarter of a bag of Cadbury snowballs, a whole sandwich bag full of Christmas crack... if you don't know what that is it's basically Chex Mix with mini M&Ms and marshmallows covered in Ghirardelli white chocolate and red and green sugar crystals. And she swallowed it down with a full hot chocolate flavor chapstick. Dr Paul told me to get her to an urgent care center right away for induction of vomiting, we had a pretty bad storm last night and there was no way I could drive the 2 hours to Cornell University Animal Hospital and they quoted me anywhere between 3,000 and $7,000 and that's just way too much money I don't have that kind of money, especially at the end of the month. And I told him so after I found out how much it was and he told me to go to the pharmacy and pick up some medicines and stuff to keep her hydrated. She has developed some diarrhea but we're not vomiting yet, so I'm hopeful that she's going to pull through this. Dr Paul didn't offer any guarantees he kept it real, but just knowing that there was an option other than hospital that I couldn't afford was great to know. I highly suggest Dr Paul for gastro issues with your animal.
Our dog ate chocolate on New Years Day so our vet was closed and we live far from
An emergency vet clinic. We needed help with dosing for peroxide to induce vomiting. The vet gave us a link to a website with detailed instructions. It was very helpful!
Austin was very professional and patient. He was nice and took the time to explain things to us. Very pleased but probably won't do it bc of the hidden charge
I have been having symptoms of common cold with congestion, sneezing and coughing for the past week. This morning, I developed symptoms of mild to moderate asthma with restricted breathing, tight chest, and wheezing. Asthma is concerning particularly because I am flying back to the USA tomorrow morning. I searched online and found this helpful site/tool being it's a holiday on top of travel. They advised me and I now have arranged to have a Dr visit me at the hotel for euro 250.
It always a worry when something goes wrong with your car and you don't know if you can trust what you are told. Now I feel I have some knowledge when I take my car to be repaired
The vet was amazing. Patient, kind, supportive and so understanding of our fears. He stayed with us for hours until the emergency was resolved! A true Blessi g to us!
The process was very efficient. I answered some questions online and Dr. Porter called within minutes. He asked me a few more detailed questions and was able to provide a very detailed protocol for me to follow. While speaking with him, he was calming, funny and very reassuring.
My only issue was that I authorized the five dollar payment, but there was also a $65 charge on my credit card that I didn't know about or authorize.
I live in remote Queensland and I was able to make important decisions about travelling to an ER department 2 hours away from home on New Year's Eve/day. This was important because travelling during wet season can be tricky.
Dr Dago read carefully my medical reports and was very keen to ask any related question to my emergency case (I have class 3b CKD (chronic kidney disease), enlarged spleen, gallbladder Stone, fatty liver, diabetes type 2, mild duodenitis, hiatal hernia hill grade 3, moderate erosive gastritis, Barrett's esophagus, another hernia in my left lower abdomen below the underwear line)bikini line for women)
he provided quickly but accurately well balanced expert advice, especially he took his time to understand my very complex health situation and my psychological and emotional stress
Simply said he delivered, carefully crafted advice with sincere pation
He knew the problem, right down to the tricks in removing the wiring harness lock (a peculiar redundancy). He was also right about the likelihood of availability of the part. I picked up the new MAP sensor this morning, installed it, and each of the symptoms I described were gone!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care