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JustAnswerReviews 19,871

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,684
This company responds to reviews on average within 4 days

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Pennsylvania
1 review
0 helpful votes
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Panic mode after puppy ate meds
February 1, 2026

I was in a panic after my dog got my husband's meds, I accounted for all but one pill and contacted JustAnswer for help. I was connected to a vet which assured me that my pup would be fine after eating one pill. Fast quick response!

Date of experience: January 22, 2026
Italy
1 review
0 helpful votes
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Richiesta di assistenza
February 1, 2026

Servizio veloce gentile e nella seconda parte competente

Date of experience: January 22, 2026
California
1 review
0 helpful votes
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Although frustrating at times the rep I was speaking with was determined to fix my audio issue with the brand new Yamaha receiver. It took over an hour but we finally figured it out together and now everything is working perfectly so it was a great experience in the end.

Date of experience: January 22, 2026
New Zealand
1 review
0 helpful votes
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Disappointed with Tesla. Low mileage vehicle (******* K)with second failure. I'm a moderate driver, so the car is not abused I I will post a review on social media after this episode

Date of experience: January 23, 2026
Georgia
1 review
0 helpful votes
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Attention to customer needs
February 1, 2026

Randy was referred to me after I expressed my concerns over the issue and was able to handle it the same day without any delay. Thank you for your attention.

Date of experience: January 22, 2026
New Mexico
1 review
0 helpful votes
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TURBO TAX QUESTION ANSWERED! *****
February 1, 2026

SUCCINTLY answered questioned about how to complete a self-employment form in Turbo Tax. Extremally, helpful and clear in his answer. Thank you for your help.

Date of experience: January 22, 2026
Utah
1 review
0 helpful votes
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The tech support was just as advertised. I got a call about 10 minutes after submitting my request and entering my credit card, email and phone number. The tech was very easy to understand, knowledgeable and gave me specific information about what to check with wiring and connectors to the door handle (ground, power and antenna) before considering moving on to replacing the BCM (Body Control Module). He even explained that the BCM is found under the dash on the passenger side and the BCM is partitioned between right and left side body functions so the fact that the driver side door has never failed does not rule out a defect in he BCM that could be causing the passenger side door to fail intermittently..

Date of experience: January 22, 2026
West Virginia
1 review
0 helpful votes
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Wonderful
February 1, 2026

Great experience! Thank you, just took so long to answer me back. They said I had to pay$ 5.00 and they said that will be returned.
But when I looked on my account I was charged another $65. I will see if that's returned! I hope everything else went great!
Thank you!

Date of experience: January 22, 2026
Washington
1 review
0 helpful votes
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Apple gift cards
February 1, 2026

Bought 2 Apple cards at Target opened them up and was going to scratch to get the codes but both cards had the numbers allready exposed and the middle letters were whited out. So there was nothing to scratch. Went back in store said they couldnt do anything. I contacted my bank to try and stop payment but was too late. Contacted Apple spent over 2 hours to get thru to them to send my photos, very difficult way they have to do things.

Date of experience: January 17, 2026
New York
1 review
0 helpful votes
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I was having an issue with my Netflix account as I have two residences and sometimes I am at 1 while my wife is at the other. We should both be able to watch in our own homes.

Date of experience: January 22, 2026
Wisconsin
1 review
0 helpful votes
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Enjoyable Interaction
February 1, 2026

Working with Jay was an absolute delight — his professionalism, knowledge, and good sense of humor made the interaction enjoyable.

Date of experience: January 22, 2026
Idaho
1 review
0 helpful votes
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Tax question
February 1, 2026

A difficult question was answered completely & in a manner that was easy for me to understand. The appropriate IRS form was displayed & covered by line.

Date of experience: January 22, 2026
Colorado
1 review
0 helpful votes
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Zvox AV157
February 1, 2026

I learned the issue I am having, that it won't turn on, is a power failure within the soundbar and I need to return it to the manufacturer for replacement.

Date of experience: January 22, 2026
Illinois
1 review
0 helpful votes
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Excellent service.
February 1, 2026

The technician walked us through every step to take to fix our refrigerator. It works perfectly and we're very happy. Wonderful service. Very professional.

Date of experience: January 22, 2026
Texas
1 review
0 helpful votes
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Fixes the issue
February 1, 2026

Kept having a blown fuse and airheatman is always ready to help me. I've never worked with AC's and didn't even know what an "airhandler" was. He was very patient and extremely knowledgeable all the way around. Even though I had to stop and come back several times he was right there waiting to help. My AC is now up and running with no problem. Will be contacting him shortly to help with another unit I have. Definitely recommend for anyone and especially people like me who have absolutely no clue about electricity or AC's.

Date of experience: January 22, 2026
Georgia
1 review
0 helpful votes
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Excellen and very knpwledgable
February 1, 2026

Gave great service. Showed knowledge and experience in fixing my problem. Returned all calls as promised to make sure problem was resolved. Very pleasant and gave instructions easy to follow.

Date of experience: January 21, 2026
Pennsylvania
1 review
0 helpful votes
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Technician understood problem with my Sanyo TV shutting off as soon as it is turned on. Apparently the TV needed the main board replaced. He gave me a few different places where I could order the board and I went to ebay and found it and ordered it. I am awaiting it's arrival and will find out if that works.

Date of experience: January 22, 2026
New Jersey
1 review
0 helpful votes
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The doctor addressed my issue and relieved my anxiety right away by giving me a full explanation with the perfect amount of detail that was easy to understand.

Date of experience: January 22, 2026
Ohio
1 review
0 helpful votes
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Very Informative
February 1, 2026

Contacted Just Answer because I am concerned my cat may have asthma. We went over signs and symptoms, possible causes and what to expect when I schedule a visit for the physical vet and what my medication options may be.

Date of experience: January 22, 2026
Pennsylvania
1 review
0 helpful votes
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I was connected in an effort to return an item that didnt work due to sizing issues.needed a return address or label for it to be returned to supplier.

Date of experience: January 22, 2026