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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The advice given by the representative enabled me to get to the crux of the matter very speedily, thus overcoming mass of rules and regulations created by the State.
I don't know still to get a new account but I think I did it and I'm very happy. I'm a 65 yr old man and I bought a 3 bedroom ranch house and when it's summer time I have a hard time breathing but when I turn on Destiny 2 all my problems goes away, Thank u Destiny 2.
They were very helpful with fixing the problem with my phone. They're very kind and courteous and know how to maneuver me to the right place and getting it fixed.
Carl was great. Friendly and patient and got the job done! Initially, in the chat, it told me it cost $5. No, it's $65! Per month!? I didn't see any fine print. So, even though my appliance works now, I feel like I was scammed into it.
Christopher was very courteous and prompt in his responses. While he was typing a long response, I took another look in my car--and I found my driver's license! It had snuggled itself such that it was very difficult to see.
Tech was very pleasant and guided me to a few alternatives. Was not able to get me connected. Must now go to *******@britbox.com
My dog ate BP medicine that got spilled over by my cat. They told me what to do and the signs to look for. She ended up being fine and they calmed me down when I was frantic! I would definitely recommend to everyone💚
Mr Clark provided a list of options to try. So far none of these have made any difference. On e suggestion referred to a settings button or icon. I can't locate this.
I was relieved with some very confusing questions on marketplace and he gave me great advice how to be a smart seller. Great professional and obviously dedicated to make someone happy today.
My experience was fine. The technician was fine. I fixed the issue myself while he was looking for other options for me to try.
I had an issue with entering depreciation in TurboTax. Gagan answered all my questions thoroughly and clearly, all via chat. It's obvious Gigan is well-versed in this area. We went back-and-forth for a while until all my questions were answered, and I was able to clear up the issue in TurboTax, as well as save the chat conversation for reference.
I had an issue come up in the workplace and needed immediate legal advice. The lawyer was very helpful and answered my questions right away and made sure I understood my rights.
The veterinarian i spoke with was wonderful. Although my dogs issues were more than can be addressed on the phone she helped me make decisions by pointing out all available options and outcomes.
My dog ate something he shouldn't have and Dr. B helped walk me through what to do until the situation was resolved. So incredibly grateful for this service.
My Ring cameras lost internet access at night. My Google nest cameras reconnected on their own but none of my Ring cameras reconnected. With the technicians help I was able to reconnect all my Ring cameras.
I received professional advice that I'm going to follow. It's too late today, and I will will start tomorrow with the information, and contact people/offices I received today.
Shale's G. Was very helpful and let me know what the charge was for, H also said he would tell them to cancel my Support charge and refund all of it, including the. 5 dollars. Thank you.
They were very fast in response to my concerns about my little beagle. And eased my mine and what to watch for in the next 72 hrs
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care