On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was very happy with the support which only took about 5 minutes. I did cancel my membership right afterwards so as not too be charged $65 per month to continue!
Just prior to speaking to the technician, my issue was resolved. That being said everything about this process was fast and easy. I will have no problem trying this service again should an issue arise.
Sometimes insurance companies are stubborn or cheap and try to get you to settle for less then you deserve.Seek professional advice like JustAnswer did for me
I saw on my bank account you charged me a R15 and a R599 fee, nobody tells me there's any fee applicable, this seems like big scam. For R68 taxes it cost me now over R600 and problem not resolved. Now I am going public to warn everybody about this new scam
My phone went to voicemail so I missed their call. They still reached back out to me via chat and gave detailed instructions to solve my issue. They couldn't have done anything more.
Vet was super friendly, compassionate and had a great personality. I appreciated him soo much when we have had a sudden onset issue with back legs and my vet is not open on the weekend. Calmed my fears and gave me great advice to help my Dolly to stand until I can get her to the vet.
I wanted to make sure I was doing the right thing and they gave me my answer. They were very nice and answered all my questions. I am glad I asked them!
Our newest dog got ahold of of a dose of our older dogs medication. We were able to get ahold of a vet on here in minutes which walked us through details and confirmed we would be ok and no need for emergency vet visit. He then checked on us the next morning as well. Super customer service and kind! We are so grateful.
He helped as much as he could.
Provided the following # *******438 for us to call tomorrow.
Which was no help. We've called a locksmith.
I had a simple issue I wasn't too sure about and Wes help out tremendously. I explained the issues I was having and he knew exactly what needed to be done and what could be done in that moment. I'm very pleased. Thanks again.
After an unexpected dishwasher failure, the technician here provided quick, knowledgeable, and helpful Hanson tips for both fixing it myself or approximate costs for getting it repaired by someone else. He was superb in every way, and I look forward to dealing with him again.
Our new addition from the animal shelter has been channeling she got a hold of some of my husband's heart pill and ate them. The vet that answered our call got a lot of information and directed us what to do and what to watch for.
I had too many questions regarding a Estate matter and Mr. Aaron Esq. Was able to answer them and give me some guidance. I now know more and will be able to talk to the right person. Thank you again for this service.
Charles was professional, pleasant, and patient. I never felt rushed while trying his suggestions. It wasn't fixed when we finished. But later something he asked popped into my head. I followed up on that and it was fixed. So, this was my error because I didn't connect what he had said until later. Dishwasher fixed!
I just had a small question that would've cost me so much to go to an obgyn just to be told not to worry and to go home and rest! This saved me time and money! Great if you need a quick answer about something your nervous about
Scott was very diligent in trying to reach me when my phone kept blocking his calls. He reassured me when he was able to reach me
The techs that i wrote to all seemed knowledgeable and willing to help. I don't know how I was billed but it seemed reasonable for the time and experience.
The response to my request was pretty quick--especially during the holiday week. The response was detailed and helped a lot with troubleshooting the issue. I'm still working through it, so I don't have a solution quite yet. I feel I have the tools to find the solution.
I have a GWTW Lamp not electified. I wanted help with valuing, Dating and marketing. I received all my answers, helpful information and advice... Could not asked for more complete help...
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care