JustAnswerReviews 16,808

Thought I was hospital-bound (an hour's trip). Worrisome since I was having weird chest pains - all on the *right* side. The doctor on JustAnswer was great; compassionate and supportive, considered my symptoms and provided a rock-solid diagnosis. Saved me worry, time and money.

I was grateful to be quickly connected to an experienced technician who advised step one and then step two to fix the issue with my washer.

One negative, it said the charge would be $2.00 on the website and I was charged $55.00 CA for the call. I would have appreciated an "I agree to a one-time charge of $55.00" for me to agree to that number.

I was told early in the day that I would receive a phone call.
I sat by my phone all day but nobody called.
In stead I continued to receive written chats in my IPad.
The experts changed an as a result I kept having to provide the same information.
If I had been able to talk over the phone with one if you experts I would have been able to tell them what I could and what I could not see in my TV screen
Finally, late at night I got a call from Mark.
He was excellent and solved the problem quickly and almost totally.
I have ni complaints about any if your experts but I'm astonished by the fact that you don't seem to understand that one on one phone conversations are far more efficient than text messages.

I already did this. I should have explained that I was using the IPad device and not my iPhone device. That was what made caused the problem.

It said I could connect with a Tech for $5.00. Then I saw they charged me $43.00 for a monthly subscription which they said nothing about. I reported it immediately and am getting a refund.

Initillla i thought. Oh no AI. But they connected me to a contractor- first contractor was not a good fit so redirected( no added cost) to a new one who was very helpful

Kaleb was very transparent regarding his actions during the call and straight forward when he realized he was unable to help me. He then referred me to someone who was able to assist. He ensured I had all the contact information for a successful resolution to my issue.

My dog was acting like she was disoriented and drunk. Just Answer gave some advice and everything worked out. My dog is okay.

I needed to know how to cancel a policy for a home and car warranty program that I didn't think I had ever authorized. The attorney with Just Answer gave thoughtful and sound advice.

I like that I was able to send in my concerns without all the extra paperwork and questions that come with a full doctor visit. Then be able to speak with someone right away about next steps.

I always go to this site to have my questions answered before I pull the trigger on a large purchase so I can make an informed decision

Was great information about the keypad early use. The manufacturer did not mention this. I was pushing, tapping all over the screen and nothing happened, very frustrating. Thanks for the tip, I just have to slowly get acquainted with this new oven. Thank you.

Very helpful and knowledgeable! J Hall was very personable. If I ever have to have help again I will request J Hall if possible!

The technician was very knowledgeable with my remote problem. He was patient guiding me through the correcting procedure and very friendly in his attitude. My problem was fixed within minutes of speaking to him. Kudos to Thomas.

My cat was experiencing what i thought might be symptoms of a stroke. The doctor I spoke with said he felt it would more likely be an inner ear (vertigo) situation. I will do as he instructed and hopefully the symptoms will dissipate.

Dr Bob was caring and knowledgeable with my concerns regarding my Labrador's issues post operative pain/ anxiety. He guided me through my questions and we decided on a conservative approach to help our Lab short term until our vet return to the office.

I got a new provider and couldn't connect the printer with laptop or phone.
I contacted just answer and within 3 minutes I had my solution. Easy. I am very satisfied.

My problem was thoroughly analyzed by Michael.He gave me an extremely satisfactory advice and helped me to prepare an appropriate complaint letter.
Many thanks Michael.

Had no idea what was wrong or how to get to the keyboard on my TV. The tech was very patient with me, explained how to pull up the keyboard and got me up and running.

William was very easy to talk to, easy to understand his instructions. He believes the problem was beyond his reach. Gave a couple of recommendations with hopes it would resolve the issue.