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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Kevin P. Demonstrated an exceptional understanding of the problem. We have not found the solution yet but I know we are on the right track.
The mechanic I spoke with quickly accessed my situation. My car was at a local shop that was troubleshooting the no start problem. After talking with the mechanic I shared the info an they were able to make the repairs and solved my problem.
This site, and Dr. Ivana is a great resource for those of us who have pets and concern for minor issues, were those that occur when the doctor's office is closed.
The process was efficient, screening by the doctors assistant fast, and communication with the doctor was easy to understand and instructions were easy to follow.
The expert assigned to me was impressively patient and took the time to make me fully understand the solution he was proposing.
Hats off to him.
I was given lots of helpful troubleshooting advice that led to the solution of breaking down the mineral buildup to my cold water hose.
Very easy to get the process started, quick questions from a chat bot. The chat bot seems like a redundant process because my technician asked the same questions. The technician seemed like a good guy, yeah they are Indian and sometimes the accent makes the words harder to discern but he tried his best and was very patient when I asked for the spelling of alternatives to my reach my initial goal before the problems occurred. I also checked the websites and they look to be clear of scams or virus'
Called from Internet search regarding the heating/dF signal.
Took a while for callback, but Sonny was AWESOME.
He took the time explore and explain the probable issue.
He helped me with a referral but the referral Moore HVAC are 30 miles away and didn't have a tech who knew of mini splits.
After years embroiled in a legal mess of a divorce and custody battles, Legal Eagle immediately understood my concerns. He addressed them succinctly and offered a solid plan of action.
Tim stuck with me though we never communicated except by voice mail. I believe he would have helped me if not for my poor phone performance. I wound up getting my local HVAC company to come over and I was so busy with him that I never had a chance to work with Tim. My generator is working now. In time for the storm!
The dogs woke me up at 4:00 AM. After feeding them about 4:45 I saw a chewed up pill on the floor. It was a sleeping pill. Apparently the 6 month old Miniature Schnauzer got into them as well as a 5 year old. We have had freezing rain and skeet for several hours and the nearest emergency vet clinic, if it's even open is 30 miles away. Symptoms included erratic behavior, anxiety, and loss of coordination. I happened on this site when googling how to induce vomiting in a dog. Sarah R walked me through it and remained on chat with me until the crisis had passed. I'm confident she saved both dogs' lives. There were a LOT of pills in that bottle.
Technician helped me get my tv back working and the was very patient and helpful. Would use and recommend this service in the future. Thank you for the awesome help. It
I had such a complex issue but that didn't stop Mr. Med. He was the most patient person in customer service that I've ever known. He was very kind and very polite and didn't make me feel like I was a burden. He's the best customer service person I've ever had.
Attorney was so very attentive and per his comments so far I have been able to receive better service from the original company and completion work will begin on Monday (this is Saturday). Thank you for great advice.
Dishwasher stuck on long cycle, looked up Bosch on net & very happy to be able to get issue sorted over the net. Thank you! Lynn I NZ
I have an ATV that shuts off when it gets hot. I described the symptoms in full detail and tech emailed me back with the 4 most common causes of that issue and steps to troubleshoot each cause. I was able to isolate the issue and fix my ATV for the cost of a $10 part.
I had a good experience with the associate, but I was surprised to learn of the second charge to me after the original charge of $5. I was glad the the $60 monthly fee was waived.
Just Answer's Mechanic (s) are top notch. A very intelligent and knowledgeable individual. Explained my problem back to me until I understood it. Good job J. Answer its nice to have help you can trust.
Longer and more complicated than I thought, as I had leave (Dr appointment) after 1.5 hours I asked to conclude using my email to no a avail. Suggest that you use it and access app for clients pc.
The expert technician was quite patient and encouraging when I reached several stumbling blocks in getting up to speed with new screen sharing difficulties in Zoom. I finally succeeded, thanks to their being willing to start over when needed.
The expert was very knowledgeable and personable in providing answers to the questions I had, relating to a relative who is considering applying for his Social Security Benefits at age 62.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care