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JustAnswerReviews 17,822

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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4,195
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California
1 review
0 helpful votes
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I put my mind at ease!
December 22, 2025

I needed to make sure that my income taxes were not going to be a problem in the future. Making sure the information I had was correct. If there was anything I needed to be aware of.
All in all, I'm very satisfied with the site.
Evette

Date of experience: December 12, 2025
North Carolina
1 review
0 helpful votes
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First experience with JustAnswer
December 22, 2025

I accessed the website for the first time and was apprehensive using the chat. But I was impressed with its effectiveness. My experience was trouble free. Within minutes I had signed up and received a call from an attorney. They answered my questions and relieved my stress.

Date of experience: December 12, 2025
Virginia
1 review
0 helpful votes
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Dr Jacob is amazing!
December 22, 2025

The initial professional was very sympathetic, understanding and responsive. She took my information and quickly brought in a second professional, Dr. Jacob Dr. Jacob really listen to what I had to say, was very thoughtful and helpful and practical in his responses, even answering questions that weren't directly related to my initial concern I've been to three different professional professionals, and Dr. Jacob gave me far more information than all three put together very helpful. Can't say enough nice things about him.

Date of experience: December 12, 2025
Utah
1 review
0 helpful votes
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@Elizabeth was excellent!
December 22, 2025

I needed help with a real estate *******@Elizabeth was able to answer all my questions and provide links for possible resources.

Date of experience: December 12, 2025
Wisconsin
1 review
0 helpful votes
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Quick and Easy
December 22, 2025

I had searched for several days to find out the value of my handmade rug and got it in under 5 minutes from Just Answer's expert. He also gave options for next steps to selling it if we chose to do so. Great overall experience!

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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Dr. Shah spent hours helping me and enjoyed his bedside manor. Your lucky to have him He did his best to help me with my health questions,

Date of experience: December 12, 2025
Canada
1 review
0 helpful votes
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I was connected with Ida who helped me through the issue I was having with the strata council. Having advice from a lawyer gave me information and confidence to stand up for myself against a bullying group that tries to intimidate me. Ida was very kind and helped me a lot.

Date of experience: December 12, 2025
Florida
1 review
0 helpful votes
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Reset Printer
December 22, 2025

Every time I tried to print something, I had to hit the printer screen to make it work. At first, it was difficult to understand Chet because we had a "fuzzy" phone connection which improved when I mentioned it to him.

Date of experience: December 12, 2025
South Africa
1 review
0 helpful votes
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I needed a quick response to know what action i should take after my dog had eaten chocolate. The online vet gave a clear and accurate analysis.

Date of experience: December 12, 2025
New Mexico
1 review
0 helpful votes
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Answered my question quickly.
December 22, 2025

The only suggestion I have would be to put the pricing structure up front. I'm happy to pay $5 for an answer, but don't really need or want a $38 monthly membership.

Date of experience: December 12, 2025
Missouri
1 review
0 helpful votes
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My experience with your team of experts was comforting because I had used my credit card several times and could not complete the app after I had submitted my credit card information but they have reassured me and I believe that my package is now on the way because of your customer service thank you

Date of experience: December 12, 2025
Georgia
1 review
0 helpful votes
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Quick check
December 22, 2025

My phone would not turn on. Andrew gave me the information I needed to try to start the phone. Good common sense approach and quick

Date of experience: December 12, 2025
Wisconsin
2 reviews
0 helpful votes
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First time
December 22, 2025

First time user. Was impressed and I'm not usually impressed. Great service, good communication and found answer I've been looking for online without any luck. Will definitely use them again.

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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Put my mind at ease
December 22, 2025

Had a legal question as executor of a will. After explaining the situation the lawyer was able to put my mind at ease about the consequences incurred handling a real estate issue for the estate. Saved me a lot of worry and anxiety on how to move forward.

Date of experience: December 12, 2025
Connecticut
1 review
0 helpful votes
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I found the information and the advice provided concise, comprehensive and delivered in a timely manner. It was exactly what I needed to know when I needed to know it.

Date of experience: December 12, 2025
Pennsylvania
1 review
0 helpful votes
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A great find for help with my issue!
December 22, 2025

Preliminary questions were to the point & informative; contractor was competent, professional, approachable! I will recommend this service to everyone I know!

Date of experience: December 12, 2025
Maine
1 review
0 helpful votes
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Dog ate meds
December 22, 2025

My dog ate 900 mg of gabapentin and I was able to save money and talk to vet to find out what to do. They were nice and quick, answered all my questions.

Date of experience: December 11, 2025
Texas
2 reviews
0 helpful votes
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Patient expert advice!
December 22, 2025

This representative was patient with me and my slow computer and walked me thru all of the steps, and wah-la, it's fixed!. Thank you so much!

Date of experience: December 10, 2025
Texas
1 review
0 helpful votes
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Great
December 21, 2025

Great great grwat great hrwat snsksnsjdjd f

Date of experience: December 11, 2025
Maryland
1 review
0 helpful votes
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JustAnswer was my answered prayer!
December 21, 2025

Was in desperate need of solving the problem of reconnecting with my Uber account for travel tomorrow. Had pleasant chat with Pearl who referred by problem to technical service. Received call from Shawn, technical assistant who was very pleasant and immediately solved by problem.

Date of experience: December 11, 2025