JustAnswerReviews 16,167

I was concerned this wasn't going to be the best quality care. I was worried it would be a scam. It did cost $40 which is much cheaper than going to the vet so in that regard I guess you should expect to get what you pay for. The vet assistant and the one who connects you to the vet were obviously bots, and it's totally possible the vet himself was AI or a bot also but the information I was given was very helpful. He gave me a ton of information and told me names of products I could look up but also told me those were just examples and that if I just looked on Amazon any products would work as long as they had the same active ingredients. He didn't try to push anything brand specifically, or suggest that any brand was better than any other which I liked. And he answered all of my questions and now I am able to help my boy.

The vet was great the only reason why I didn't give it five stars is because I misunderstood I thought they would be able to prescribe medications and all they do is just answer the questions so I didn't realize that other than that that was great the girl in the beginning was great

Randy was kind, patient and understanding! Exactly the answers I needed trying to understand how my RV heater worked and why it had stopped working.
However I wish Just Answer was a little more forthcoming regarding the costs and monthly membership addition. Still a positive turnout but wish I would've known more beforehand.

I haven't had enough money to be able to continue paying for a lawyer, and the opposing side was dragging their feet out of either malice or complacency (hard to tell sometimes). But JustAnswer has gotten me closer and closer to getting me back to the SPO order with my daughter every time I use it. There's nothing more precious to me than my daughter, it's the little moments, and JustAnswer helped me get those little moments back.

Lawyer Justin provided me a lot of information in regards a consumer protection question I had.Very professional and helpful. Guided me through. Responded in a timely matter.

Allowed me to specify what my concerns about my dog were an actually getting a veterinarian to speak with me. Head to head within 20 minutes that's a game changer. This person gave me accurate information and took every bit of information that I gave Into question before giving me an answer. This was almost better than taking my dog to a veterinarian to see.

Excellent chat with the representative with lots of patience to explain each and every points of your problem and do their best to solve it.

Our local avian vet has retired, the next closest vet is on vacation. I was offered potential leads to other avian vets. My bird of 17 years is very sick. The vet who assisted me was helpful and very compassionate

The HVAC determined that my thermostat is hard wired and does not have battery backup. I've called the A/C company to request assistance in correcting the problems.

Great experience! I was scared to death because our dog ate a small fun size bag of M&M's. The doctor totally explained what to watch for and explained that this wasn't too much to cause serious consequences! Thank goodness!

Dr. Helen provided all the information I needed when I was concerned about my small dog ingesting my big dog's medication late in the day when the local vet was closed. She was kind and very knowledgeable. I was very glad to talk with her and it gave me peace of mind to know what to watch for and what to do if my dog became symptomatic. It all turned out well, thank heavens!

Water leaking out of bottom of water heater around the black plug. After talking to Ron, he said without a doubt we needed a new water heater. And best of all, after looking up our serial number, told me it was still under warranty. Great!

My existing, wireless, all in one HP printer ceased working properly and I decided to go with another device manufacturer, but had trouble setting it up. The User Guide provided inadequate, plain language information and data specs for me to complete the wireless set-up. I was connected to JustAsk via the Chat option through the new machine's website.

The Technician Jin, was assigned to address my problem and called back promptly, was friendly, professional, very knowledgeable, and simply fabulous in every way. Lt was worth the Service Charge to get up and running promptly while home, although it is critical to remember afterwards to recontact Customer Service to cancel the subcription if you only need to use them one time or occassionally.
I highly recommend this service entity. Thank you

Person I spoke to was knowledgeable about my TV and helped me find how to turn TV on without Remote. Should have changed batteries before contacting anyone.

I needed to learn how to undelete an important convo and the IT expert spelled out the steps and patiently waited as I completed each step. Most helpful!

It was great texting the nurse about what I was suffering from then she got the Dr to text me and gave me good advice. Happy with the help I received

I'm not a computer literate person, so it took time and patience on both ends. We solved the problem and I got my answer. Yeah!

JA provided expert advice and guidance on how to transcribe my audio files on email using Microsoft 365 copilot. Anna Marie was very helpful, knowledgeable and patient with me. The session was almost an hour long but she stayed with me the whole time, giving me help in the complicated step by step process. I am now computer savvy but she explained concepts and instructions very clearly and even summarized the instructions that I can apply in later projects.