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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I have an insurance issue regarding unpaid invoices, and the attorney hit all the important next steps. We're hitting the ground running!
Just Answer…technician sent me valuable information on what I needed to know for posting my item on the web. Even did a draft of an example that would be appealing to a buyer. He was very professional and knowledgeable on what I was needing. Gave me tips of things to avoid for my safety and assurance for things to transpire smoothly.
I've been having a problem with the GE Dishwasher that was stopping in the middle of the cycle with the H2O error. I've tried all the recommendations I could find on the internet to no avail. Then I got in touch with JustAnswer, and they connected me with Austin, Home Appliance Technician, who led me to the real problem and guided me to a complete resolution. He was very thorough and knowledgeable, and overall a very nice person to deal with.
Roy had trouble isolating the exact problem but continued to research to a possible fix. After discussion, he determined that I couldn't repair it myself. Dealer level repair. Very sharp and attentive!
I explained the problem and the technician was able to diagnosed the situation quick and provide a solution. Problem was solved, very efficient.
The first expert did not help very much. The second technician seemed to have a LOT more knowledge about the issue and was able to help me very much. I appreciate the ease of using this system.
Charles asked and answered questions confirming this is beyond the scope of a DIY repair in fact probably very expensive for a professional to diagnose and fix.
Robert the RV mechanic went out of his way to guide me thru my electrical problem. I appreciate his expertise on helping solve my issue.
The expert A. J. Explained that my B premiums are deducted from my Social Security check. Since I joined Medicare first I was also paying my B premiums out of pocket which was a duplication.
The young man I was in contact with was very polite and tried his best. I'm old and don't understand technology so I need someone to show me very basic things. I feel like it's my fault my problem wasn't resolved.
Brandon was so helpful in finding the igniter part I was looking for and sending me a link, as well as an instructional video to install it. I especially appreciated him acknowledging the huge price difference between 3rd-party manufacturers and LG
Very professional and knowledgeable and willing to help with eagerness while preserving integrity and dignity. Lost all hope in the judicial system from unscrupulous professional actors yet Just Answer my helper Attorney Legal Eagle restored my trust and hope that justice is all about how you approach it and never give up in what you believe and what is right.
Very professional and knowledgeable and willing to help with eagerness while preserving integrity and dignity. Lost all hope in the judicial system from unscrupulous professional actors yet Just Answer my helper Attorney Legal Eagle restored my trust and hope that justice is all about how you approach it and never give up in what you believe and what is right.
I was sent a letter stating that RRB had over paid me in disability benefits in the amount of $64,000 for ten years. After applying for ssa benefits when my daughter's mother died, I was approved for the benefits. Now After ten years they say I shouldn't have been approved for the benefits. The just answer attorney informed me of what to do. I feel a lot better about the situation
Concerned about our horse after hours. Spoke with Vet Emily and she was so helpful and alleviated concerns for immediate care. Well knowledgeable of horses and eased our concerns.
I have used just answer for a couple of issues. It is a fantastic service. In a world where legal documents rule it is important to be able to access what your rights and proper information and laws are. This is a great opportunity for people that do not have tons of thousands of dollars to retain attorneys.
I came to just answer as I was having legal issues with my current attorney, and I wanted to get clarification on what should and should not be happening. Paying for an hour of a local attorneys time can become very costly very quick. This was a great option for me to get a couple answers fast so that I could better understand my options. I think it is a great alternative to be able to talk to lawyers, doctors, veterinarians, mechanics etc. A lot of times we just need a little bit of information to be able to proceed with what our issue is and this gives you just that without a hefty or lengthy investment. I will definitely continue my membership, and recommend to anyone trying to get answers as a reasonable solution.
Dr Phil listened to my concerns regarding my cat. We discussed possible reasons, was advised to monitor my cat and video any unusual behavior for the vet when we go to see them. I felt much better after talking with Dr Phil.
About two hours ago I realized that I had an UTI issue. I take two tables of Uricalm with D-Mammanose every day and have had UTI issues in the past. However it has been a long time since I have had them. I happened to have in my medicine cabinet two antibiotics which I google to learn if any of them could help me tonight before I can call my Primary Physician. I came across this web page an started a chat with a Physician Assistant and within minutes I was talking with a doctor who questioned me again and was sure I knew what I was talking about. To make a very pleasant interchange, he asked me how many capsules of one the antibiotics I had (3) he advised me to take one tonight and two tomorrow (precisely what I had) and to call my primary physician tomorrow to prescribe additional as needed. One of the best attention and helpful response I probably have ever had! Congratulations to your service!
About two hours ago I realized that I had an UTI issue. I take two tables of Uricalm with D-Mammanose every day and have had UTI issues in the past. However it has been a long time since I have had them. I happened to have in my medicine cabinet two antibiotics which I google to learn if any of them could help me tonight before I can call my Primary Physician. I came across this web page an started a chat with a Physician Assistant and within minutes I was talking with a doctor who questioned me again and was sure I knew what I was talking about. To make a very pleasant interchange, he asked me how many capsules of one the antibiotics I had (3) he advised me to take one tonight and two tomorrow (precisely what I had) and to call my primary physician tomorrow to prescribe additional as needed. One of the best attention and helpful response I probably have ever had! Congratulations to your service!
The plumber knew just what to do for Moen showerhead repair. I didn't know it would cost $65 + $5, I was only notified of $5. That was a surprise for me.
Aljon Lovelace walked me through a very complicated $17,000 payment to the IRS.
He was patient and stuck with it for 45 minutes.
I am so appreciative of his help.
I would grade him A+
My dog got into my other dog's pills and I didn't know what to do. Dr. Nikko put my mind at ease and explained everything. It was nice to speak to an actual person.
My dog got into my other dog's pills and I didn't know what to do. Dr. Nikko put my mind at ease and explained everything. It was nice to speak to an actual person.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care