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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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About two hours ago I realized that I had an UTI issue. I take two tables of Uricalm with D-Mammanose every day and have had UTI issues in the past. However it has been a long time since I have had them. I happened to have in my medicine cabinet two antibiotics which I google to learn if any of them could help me tonight before I can call my Primary Physician. I came across this web page an started a chat with a Physician Assistant and within minutes I was talking with a doctor who questioned me again and was sure I knew what I was talking about. To make a very pleasant interchange, he asked me how many capsules of one the antibiotics I had (3) he advised me to take one tonight and two tomorrow (precisely what I had) and to call my primary physician tomorrow to prescribe additional as needed. One of the best attention and helpful response I probably have ever had! Congratulations to your service!
About two hours ago I realized that I had an UTI issue. I take two tables of Uricalm with D-Mammanose every day and have had UTI issues in the past. However it has been a long time since I have had them. I happened to have in my medicine cabinet two antibiotics which I google to learn if any of them could help me tonight before I can call my Primary Physician. I came across this web page an started a chat with a Physician Assistant and within minutes I was talking with a doctor who questioned me again and was sure I knew what I was talking about. To make a very pleasant interchange, he asked me how many capsules of one the antibiotics I had (3) he advised me to take one tonight and two tomorrow (precisely what I had) and to call my primary physician tomorrow to prescribe additional as needed. One of the best attention and helpful response I probably have ever had! Congratulations to your service!
The plumber knew just what to do for Moen showerhead repair. I didn't know it would cost $65 + $5, I was only notified of $5. That was a surprise for me.
Aljon Lovelace walked me through a very complicated $17,000 payment to the IRS.
He was patient and stuck with it for 45 minutes.
I am so appreciative of his help.
I would grade him A+
My dog got into my other dog's pills and I didn't know what to do. Dr. Nikko put my mind at ease and explained everything. It was nice to speak to an actual person.
My dog got into my other dog's pills and I didn't know what to do. Dr. Nikko put my mind at ease and explained everything. It was nice to speak to an actual person.
In-sink food waste disposal unit stuck in ON position. Jiggling stopper/switch didn't stop motor. Contacted JustAnswer. They connected me to a plumber who diagnosed proble related to stopper-on/off switch. Recommended replacing old disposal unit rather than replacing faulty switch, considering cost of new unit and age of old unit. Makes sense to me
I reached out to confirm and learn what my daughters rights are for retrieving her belongings from her mothers house where she no longer resides. My questions and concerns were answered completely and quickly giving my family and I peace of mind. Overall great experience.
I have used this service to get legal advice several times. The lawyers have been great each time. Being able to submit my questions and an expert contact me in minutes, is worth its weight in gold.
I have used this service to get legal advice several times. The lawyers have been great each time. Being able to submit my questions and an expert contact me in minutes, is worth its weight in gold.
Suite à un petit problème bancaire je n'arrivais plus à me connecter à mon compte Kobo. La lecture c'est ma drogue … maintenant je peux lire +++++Encore MERCI!
I had a question about a possible drug interaction with a newly prescribed prescription drug I'm taking and a supplement that I wish to take to help lower my glucose level because of my pre-diabetic condition. I received very, very quick service. I felt the pharmacist at the proper questions about what I took now and also gave me advice about diet, exercise and the fact that the FDA does not regulate supplements. Thank you, very much, Dr. Megan!
Called to see if Just Answer could help find where my package was. Had used them before and they helped me find out where my package was.
Called to see if Just Answer could help find where my package was. Had used them before and they helped me find out where my package was.
Matt was very patient and helpful in trying to solve a problem in correcting WORD app. He didn't give up but patiently followed through until it did work.
He was very kind and great to interact with. I highly commend how helpful my experience was.THANK YOU!
I needed to change my Frigidaire refrigerator filter & ran into an issue. I found Just Answer online. They connected me with a wonderful man who talked me through my problem & it's fixed.
My Maytag washing machine suddenly stopped working. I had previously washed two loads of clothes and it worked fine. I chatted with a specialist and he suggested some things to try. It started working! He gave me great tips on reasons it happened and how to get it started.
I need to change my routing number and account because my bank account was hacked.
I got to thecorrect screen but it would NOT let me change it immediately. It only allowed it to be next year!
Very disappointed. However, they said my bank could do it for me.
Bank is closed today!
Despite some issues with my phone, the tech was able to provide me with clearly written instructions on how to fix the problem
I worked with Larry Williams. He went out of his way to describe the solution and provided specific examples to validate his response. He could have provided me with the same answers with less detail but he took the time to ensure that there was a full explanation.
Blake gave me two options to address the dead battery and I was able to promptly and easily get my car charged back up with his detailed instructions.
ABS System dash light above 50 mph after front CV axle and Wheel hub and bearing replace.
Courtney from JustAnswer recommended I check wire harness from vehicle connecting to sensor wire harness for damage. That will be my next step.
The lawyer that chatted with me did a great job looking into my concerns and answered my questions quickly and in great detail.
Good but did not help as much as i hoped.if you could have put me in touch with a lawyer who would have taken the case it would have been much better.but thanks a lot.
Good but did not help as much as i hoped.if you could have put me in touch with a lawyer who would have taken the case it would have been much better.but thanks a lot.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members