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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Thought I was hospital-bound (an hour's trip). Worrisome since I was having weird chest pains - all on the *right* side. The doctor on JustAnswer was great; compassionate and supportive, considered my symptoms and provided a rock-solid diagnosis. Saved me worry, time and money.
I was grateful to be quickly connected to an experienced technician who advised step one and then step two to fix the issue with my washer.
One negative, it said the charge would be $2.00 on the website and I was charged $55.00 CA for the call. I would have appreciated an "I agree to a one-time charge of $55.00" for me to agree to that number.
I was grateful to be quickly connected to an experienced technician who advised step one and then step two to fix the issue with my washer.
One negative, it said the charge would be $2.00 on the website and I was charged $55.00 CA for the call. I would have appreciated an "I agree to a one-time charge of $55.00" for me to agree to that number.
I was told early in the day that I would receive a phone call.
I sat by my phone all day but nobody called.
In stead I continued to receive written chats in my IPad.
The experts changed an as a result I kept having to provide the same information.
If I had been able to talk over the phone with one if you experts I would have been able to tell them what I could and what I could not see in my TV screen
Finally, late at night I got a call from Mark.
He was excellent and solved the problem quickly and almost totally.
I have ni complaints about any if your experts but I'm astonished by the fact that you don't seem to understand that one on one phone conversations are far more efficient than text messages.
I was told early in the day that I would receive a phone call.
I sat by my phone all day but nobody called.
In stead I continued to receive written chats in my IPad.
The experts changed an as a result I kept having to provide the same information.
If I had been able to talk over the phone with one if you experts I would have been able to tell them what I could and what I could not see in my TV screen
Finally, late at night I got a call from Mark.
He was excellent and solved the problem quickly and almost totally.
I have ni complaints about any if your experts but I'm astonished by the fact that you don't seem to understand that one on one phone conversations are far more efficient than text messages.
I already did this. I should have explained that I was using the IPad device and not my iPhone device. That was what made caused the problem.
I already did this. I should have explained that I was using the IPad device and not my iPhone device. That was what made caused the problem.
It said I could connect with a Tech for $5.00. Then I saw they charged me $43.00 for a monthly subscription which they said nothing about. I reported it immediately and am getting a refund.
It said I could connect with a Tech for $5.00. Then I saw they charged me $43.00 for a monthly subscription which they said nothing about. I reported it immediately and am getting a refund.
Initillla i thought. Oh no AI. But they connected me to a contractor- first contractor was not a good fit so redirected( no added cost) to a new one who was very helpful
Kaleb was very transparent regarding his actions during the call and straight forward when he realized he was unable to help me. He then referred me to someone who was able to assist. He ensured I had all the contact information for a successful resolution to my issue.
Kaleb was very transparent regarding his actions during the call and straight forward when he realized he was unable to help me. He then referred me to someone who was able to assist. He ensured I had all the contact information for a successful resolution to my issue.
My dog was acting like she was disoriented and drunk. Just Answer gave some advice and everything worked out. My dog is okay.
My dog was acting like she was disoriented and drunk. Just Answer gave some advice and everything worked out. My dog is okay.
I needed to know how to cancel a policy for a home and car warranty program that I didn't think I had ever authorized. The attorney with Just Answer gave thoughtful and sound advice.
Ii needed to know how to cancel a policy for a home and car warranty program that I didn't think I had ever authorized.
Eagle 1 gave thoughtful and sound advice.
I like that I was able to send in my concerns without all the extra paperwork and questions that come with a full doctor visit. Then be able to speak with someone right away about next steps.
I like that I was able to send in my concerns without all the extra paperwork and questions that come with a full doctor visit. Then be able to speak with someone right away about next steps.
I always go to this site to have my questions answered before I pull the trigger on a large purchase so I can make an informed decision
Was great information about the keypad early use. The manufacturer did not mention this. I was pushing, tapping all over the screen and nothing happened, very frustrating. Thanks for the tip, I just have to slowly get acquainted with this new oven. Thank you.
Was great information about the keypad early use. The manufacturer did not mention this. I was pushing, tapping all over the screen and nothing happened, very frustrating. Thanks for the tip, I just have to slowly get acquainted with this new oven. Thank you.
Very helpful and knowledgeable! J Hall was very personable. If I ever have to have help again I will request J Hall if possible!
Very helpful and knowledgeable! J Hall was very personable. If I ever have to have help again I will request J Hall if possible!
The technician was very knowledgeable with my remote problem. He was patient guiding me through the correcting procedure and very friendly in his attitude. My problem was fixed within minutes of speaking to him. Kudos to Thomas.
The technician was very knowledgeable with my remote problem. He was patient guiding me through the correcting procedure and very friendly in his attitude. My problem was fixed within minutes of speaking to him. Kudos to Thomas.
My cat was experiencing what i thought might be symptoms of a stroke. The doctor I spoke with said he felt it would more likely be an inner ear (vertigo) situation. I will do as he instructed and hopefully the symptoms will dissipate.
My cat was experiencing what i thought might be symptoms of a stroke. The doctor I spoke with said he felt it would more likely be an inner ear (vertigo) situation. I will do as he instructed and hopefully the symptoms will dissipate.
Dr Bob was caring and knowledgeable with my concerns regarding my Labrador's issues post operative pain/ anxiety. He guided me through my questions and we decided on a conservative approach to help our Lab short term until our vet return to the office.
Dr Bob was caring and knowledgeable with my concerns regarding my Labrador's issues post operative pain/ anxiety. He guided me through my questions and we decided on a conservative approach to help our Lab short term until our vet return to the office.
I got a new provider and couldn't connect the printer with laptop or phone.
I contacted just answer and within 3 minutes I had my solution. Easy. I am very satisfied.
I got a new provider and couldn't connect the printer with laptop or phone.
I contacted just answer and within 3 minutes I had my solution. Easy. I am very satisfied.
My problem was thoroughly analyzed by Michael.He gave me an extremely satisfactory advice and helped me to prepare an appropriate complaint letter.
Many thanks Michael.
Had no idea what was wrong or how to get to the keyboard on my TV. The tech was very patient with me, explained how to pull up the keyboard and got me up and running.
Had no idea what was wrong or how to get to the keyboard on my TV. The tech was very patient with me, explained how to pull up the keyboard and got me up and running.
William was very easy to talk to, easy to understand his instructions. He believes the problem was beyond his reach. Gave a couple of recommendations with hopes it would resolve the issue.
William was very easy to talk to, easy to understand his instructions. He believes the problem was beyond his reach. Gave a couple of recommendations with hopes it would resolve the issue.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care