On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
ABS System dash light above 50 mph after front CV axle and Wheel hub and bearing replace.
Courtney from JustAnswer recommended I check wire harness from vehicle connecting to sensor wire harness for damage. That will be my next step.
The lawyer that chatted with me did a great job looking into my concerns and answered my questions quickly and in great detail.
Good but did not help as much as i hoped.if you could have put me in touch with a lawyer who would have taken the case it would have been much better.but thanks a lot.
Good but did not help as much as i hoped.if you could have put me in touch with a lawyer who would have taken the case it would have been much better.but thanks a lot.
Advised me what to look for and how to handle, to include next 13 hrs of feeding and if needed when I should take my 7 yr old beagle to the vet.
My cat ate a 250 mg tablet of Ursa. I'll because it was in inside the dog food and covered with salmon oil… Turns out she's absolutely fine, just need to monitor for diarrhea and take her in if it gets bad for diarrhea, but she is OK because her senile doesn't have a high level of toxicity. Talking to the vet was a really wonderful experience and awesome and amazing. I was so glad to be able to talk to somebody.
This wonderful vet was very helpful and answered all my questions.
Had issues and needed advice on which way to turn. Exceptional knowledge and even saved me money. Had no expectation of him fixing my issue just wanted to double check my diagnosis, and advice on what my next step was.
Being hard of hearing it was a little difficult to get used to her accent but we seem to have accomplished what I wanted. I'll know when I get my next bill.
I visited Paris for a few days and I needed immidiate legal support with one issue. I was amazed how easy it was to navigate on the website and how quickly I received a responce. The communication style was very polite and clear. The only thing was that I was charged money for the service without my approval, it was withdrawn automatically somehow from my bank account, even though it was advertised as a free of charge service. So more clear communication on this would be good. Thank you for your help, JustAnswer!
I am a refrigeration technician working on my home refrigerator had no wiring schematic for fridge so I could not see how light circuit was wired and my new refrigerator light was not working also didn't know what the voltage was to new light the technician I spoke to had all the answers and he supplied me with a wiring diagram that whirlpool refuse to do
My experience was south was actually quite informative. It did help alleviate some of my concerns while others still are present, I do think that I am in a more stable point of view now than I was prior to our communication.
I was concerned this wasn't going to be the best quality care. I was worried it would be a scam. It did cost $40 which is much cheaper than going to the vet so in that regard I guess you should expect to get what you pay for. The vet assistant and the one who connects you to the vet were obviously bots, and it's totally possible the vet himself was AI or a bot also but the information I was given was very helpful. He gave me a ton of information and told me names of products I could look up but also told me those were just examples and that if I just looked on Amazon any products would work as long as they had the same active ingredients. He didn't try to push anything brand specifically, or suggest that any brand was better than any other which I liked. And he answered all of my questions and now I am able to help my boy.
The vet was great the only reason why I didn't give it five stars is because I misunderstood I thought they would be able to prescribe medications and all they do is just answer the questions so I didn't realize that other than that that was great the girl in the beginning was great
I was having trouble getting rid of a app that was charging me money that I didn't ask for. I didn't know this existed until the issue came about. They helped me with the application and stayed with me until it was resolved. I'm not a computer savy but this really helped me. I'll give it a 5 star rating.
Randy was kind, patient and understanding! Exactly the answers I needed trying to understand how my RV heater worked and why it had stopped working.
However I wish Just Answer was a little more forthcoming regarding the costs and monthly membership addition. Still a positive turnout but wish I would've known more beforehand.
I haven't had enough money to be able to continue paying for a lawyer, and the opposing side was dragging their feet out of either malice or complacency (hard to tell sometimes). But JustAnswer has gotten me closer and closer to getting me back to the SPO order with my daughter every time I use it. There's nothing more precious to me than my daughter, it's the little moments, and JustAnswer helped me get those little moments back.
I've been dealing with a family law issue for a while now and it's gotten very expensive. It's also been extremely stressful. I love this service. Period. My only advice is, make sure you get a second opinion on here. Sometimes the first one is good, but the second advice is a homerun.
Lawyer Justin provided me a lot of information in regards a consumer protection question I had.Very professional and helpful. Guided me through. Responded in a timely matter.
Allowed me to specify what my concerns about my dog were an actually getting a veterinarian to speak with me. Head to head within 20 minutes that's a game changer. This person gave me accurate information and took every bit of information that I gave Into question before giving me an answer. This was almost better than taking my dog to a veterinarian to see.
Excellent chat with the representative with lots of patience to explain each and every points of your problem and do their best to solve it.
Our local avian vet has retired, the next closest vet is on vacation. I was offered potential leads to other avian vets. My bird of 17 years is very sick. The vet who assisted me was helpful and very compassionate
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care