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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Dr Byrd was phenomenal! What an asset to your company. She was very educated, informative and compassionate. Explained all of our options with our senior English sheepdog …wish she lived closer. We would definitely be patient.
Dr E was amazing! He gave me great advice on how to help my dog through a difficult and scary situation. He even followed up on our progress. You can tell he really cares!
My son's dog ate a pack of Heartgard & I needed to know if it was toxic. He was very confident & reassuring that it was not & made himself available through chat if I had more concerns.
I feel that all my question's were answered. Not happy with the answers but I feel she was honest about what I can do at this point.
The doctor provided expert advice in a timely manner. Thank you!
I went in to clean turtle tank and check on her and found tank empty. She was located behind a backpack and put back in tank. Vet reassured me that she is showing good signs of recovery. He also praised me for being up front with my son that we could have a sick 🤒 r dead turtle as a result of this but at present she seems to be doing well and destressing
After accidentally deleting my Facebook Icon I received the best help anyone could ever ask for. Everyone was so polite and professional. Thanks to these guys, I am smiling again. They are the perfect team. Thank you all for your help.
Excellent experience. Patient in answering questions. Very grateful
Sufwan answered my questions efficiently and clearly and I'm very satisfied. Problem resolved and I'll know what to do next time if it happens again
The Tech seemed to know exactly what my problem was and how to solve it.
At my age, I find the IT field to be more complicated. The tech understood what problemsI needed to be resolved, and he addresses my problems promptly and efficiently with the tools at hand.
Mission accomplished, and a most satisfied customer.
Thank you.
Dr Winder being a qualified Doctor & Urologist was able to help me with the questions I most needed answered I recommend her to others if you have underlying health issues
Great experience overall, I received the answer I was looking for
Please back off for now. I'm trying to cut and paste information. I was given conserving my case.
On 12/9/25 I had a charge for Google authenticator. I did not order it. It did not show up anywhere on my Google account. Because it was debit, my bank couldn't cancel it. Google customer service put me through to Just Answer when I told them I have had nothing but trouble with Just Ask.
Gave me solution to clear error message. Unplug printer then press power button & stop button at same time as you replug the
Printer. There is no red stop button visible anywhere on this printer. I guess the tech didn't know that and I didn't find out until I moved the printer to a location where I could plug in and push 2 buttons simultaneously but then found there is no red button anywhere. So it ended up being an unsuccessful call. Next stop- Epson site.Now to wait for the $66 refund for a monthly subscription that they don't mention until you agree to the $2 refundable fee after the call. No transparency there, the bot should be programmed to explain that $66.
My 12 yo short hair female German Pointer has Vomiting, Diarrhea and not eating for 3-4 days. They asked questions I had not thought about. Advised me to get to vet immediately, but that isn't possible today, so they told me signs to watch for that meant she would need emergency vet help.
My property management company for my apt tried to strong arm me and scare me. Fortunately I had the backbone to research what they said and question it.
I had Legal Eagle as my help and he did such an amazing job. Thank you so much!
Bare positiv opplevelse med hjelpen jeg fikk
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care