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JustAnswerReviews 16,203

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,778
This company responds to reviews on average within 3 days

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Kentucky
1 review
0 helpful votes
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ABS System dash light above 50 mph after front CV axle and Wheel hub and bearing replace.
Courtney from JustAnswer recommended I check wire harness from vehicle connecting to sensor wire harness for damage. That will be my next step.

Date of experience: November 10, 2025
Pennsylvania
1 review
0 helpful votes
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The lawyer that chatted with me did a great job looking into my concerns and answered my questions quickly and in great detail.

Date of experience: November 10, 2025
West Virginia
1 review
0 helpful votes
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Legal advice
November 20, 2025
Updated review

Good but did not help as much as i hoped.if you could have put me in touch with a lawyer who would have taken the case it would have been much better.but thanks a lot.

Date of experience: November 10, 2025

Legal advice
November 20, 2025
Previous review

Good but did not help as much as i hoped.if you could have put me in touch with a lawyer who would have taken the case it would have been much better.but thanks a lot.

Date of experience: November 10, 2025
Virginia
1 review
0 helpful votes
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Coco Bomb
November 20, 2025

Advised me what to look for and how to handle, to include next 13 hrs of feeding and if needed when I should take my 7 yr old beagle to the vet.

Date of experience: November 10, 2025
California
1 review
0 helpful votes
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250mg ursodiol 7lb cat
November 20, 2025

My cat ate a 250 mg tablet of Ursa. I'll because it was in inside the dog food and covered with salmon oil… Turns out she's absolutely fine, just need to monitor for diarrhea and take her in if it gets bad for diarrhea, but she is OK because her senile doesn't have a high level of toxicity. Talking to the vet was a really wonderful experience and awesome and amazing. I was so glad to be able to talk to somebody.

Date of experience: November 10, 2025
California
1 review
0 helpful votes
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Dog ate desiccant
November 20, 2025

This wonderful vet was very helpful and answered all my questions.

Date of experience: November 10, 2025
Virginia
1 review
0 helpful votes
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Perplexed!
November 20, 2025

Had issues and needed advice on which way to turn. Exceptional knowledge and even saved me money. Had no expectation of him fixing my issue just wanted to double check my diagnosis, and advice on what my next step was.

Date of experience: November 10, 2025
Massachusetts
1 review
0 helpful votes
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Very satisfied!
November 20, 2025

Being hard of hearing it was a little difficult to get used to her accent but we seem to have accomplished what I wanted. I'll know when I get my next bill.

Date of experience: November 10, 2025
Estonia
1 review
0 helpful votes
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My first legal advice in France
November 20, 2025

I visited Paris for a few days and I needed immidiate legal support with one issue. I was amazed how easy it was to navigate on the website and how quickly I received a responce. The communication style was very polite and clear. The only thing was that I was charged money for the service without my approval, it was withdrawn automatically somehow from my bank account, even though it was advertised as a free of charge service. So more clear communication on this would be good. Thank you for your help, JustAnswer!

Date of experience: November 9, 2025
Maine
1 review
0 helpful votes
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Knowledgeable help
November 20, 2025

I am a refrigeration technician working on my home refrigerator had no wiring schematic for fridge so I could not see how light circuit was wired and my new refrigerator light was not working also didn't know what the voltage was to new light the technician I spoke to had all the answers and he supplied me with a wiring diagram that whirlpool refuse to do

Date of experience: November 10, 2025
Michigan
1 review
0 helpful votes
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Most helpful
November 20, 2025

My experience was south was actually quite informative. It did help alleviate some of my concerns while others still are present, I do think that I am in a more stable point of view now than I was prior to our communication.

Date of experience: November 10, 2025
Pennsylvania
1 review
0 helpful votes
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I was concerned this wasn't going to be the best quality care. I was worried it would be a scam. It did cost $40 which is much cheaper than going to the vet so in that regard I guess you should expect to get what you pay for. The vet assistant and the one who connects you to the vet were obviously bots, and it's totally possible the vet himself was AI or a bot also but the information I was given was very helpful. He gave me a ton of information and told me names of products I could look up but also told me those were just examples and that if I just looked on Amazon any products would work as long as they had the same active ingredients. He didn't try to push anything brand specifically, or suggest that any brand was better than any other which I liked. And he answered all of my questions and now I am able to help my boy.

Date of experience: November 10, 2025
New York
1 review
0 helpful votes
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My Dog was sick
November 20, 2025

The vet was great the only reason why I didn't give it five stars is because I misunderstood I thought they would be able to prescribe medications and all they do is just answer the questions so I didn't realize that other than that that was great the girl in the beginning was great

Date of experience: November 10, 2025
Florida
1 review
0 helpful votes
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Tech support
November 20, 2025

I was having trouble getting rid of a app that was charging me money that I didn't ask for. I didn't know this existed until the issue came about. They helped me with the application and stayed with me until it was resolved. I'm not a computer savy but this really helped me. I'll give it a 5 star rating.

Date of experience: November 10, 2025
North Carolina
1 review
0 helpful votes
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RV heater question for new owner
November 20, 2025

Randy was kind, patient and understanding! Exactly the answers I needed trying to understand how my RV heater worked and why it had stopped working.
However I wish Just Answer was a little more forthcoming regarding the costs and monthly membership addition. Still a positive turnout but wish I would've known more beforehand.

Date of experience: November 10, 2025
Texas
1 review
0 helpful votes
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Just want to spend more time with my daughter
November 19, 2025
Updated review

I haven't had enough money to be able to continue paying for a lawyer, and the opposing side was dragging their feet out of either malice or complacency (hard to tell sometimes). But JustAnswer has gotten me closer and closer to getting me back to the SPO order with my daughter every time I use it. There's nothing more precious to me than my daughter, it's the little moments, and JustAnswer helped me get those little moments back.

Date of experience: November 9, 2025

Thorough, quick, friendly
October 5, 2025
Previous review

I've been dealing with a family law issue for a while now and it's gotten very expensive. It's also been extremely stressful. I love this service. Period. My only advice is, make sure you get a second opinion on here. Sometimes the first one is good, but the second advice is a homerun.

Date of experience: September 25, 2025
Texas
1 review
0 helpful votes
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Very happy with the service
November 19, 2025

Lawyer Justin provided me a lot of information in regards a consumer protection question I had.Very professional and helpful. Guided me through. Responded in a timely matter.

Date of experience: November 9, 2025
California
1 review
0 helpful votes
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Hitting up google getting JA
November 19, 2025

Allowed me to specify what my concerns about my dog were an actually getting a veterinarian to speak with me. Head to head within 20 minutes that's a game changer. This person gave me accurate information and took every bit of information that I gave Into question before giving me an answer. This was almost better than taking my dog to a veterinarian to see.

Date of experience: November 9, 2025
New York
1 review
0 helpful votes
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Great help with detail information
November 19, 2025

Excellent chat with the representative with lots of patience to explain each and every points of your problem and do their best to solve it.

Date of experience: November 9, 2025
California
1 review
0 helpful votes
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Compassion
November 19, 2025

Our local avian vet has retired, the next closest vet is on vacation. I was offered potential leads to other avian vets. My bird of 17 years is very sick. The vet who assisted me was helpful and very compassionate

Date of experience: November 9, 2025