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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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It was $70 (it's pretty hidden when entering payment info, but it's there) You will not be eligible for a refund either.
But now I have the next month to ask just about anything, which is helpful with some current legal concerns I'm dealing with. So far, my questions were answered, most importantly in a way that I can actually understand. So if you can afford it, it's worth it.
Sonny guided me to get access to my deceased mother's account which was needed for legal issues. I'm so thankful for his guidance and his positive attitude in solving my problem.
Needed a Verification of Benefits letter so we called SSA. Explained the situation - told them I was the husband(my wife shuns all forms of electronic communication except her flip phone)and the agent asked her if it was ok - she acquiesced- then the first question she had trouble with, I corrected her and let the "agent" know the correct number. He wouldn't accept it - basically accused us of fraudulent activity and shook my wife up immensely. She clammed up and then tried to explain she had missed the address by one number but, he wouldn't hear of it. We were committing fraud according to him and that was that. All for a verification letter. Wow!
The response was immediate. The Vet asked many questions and provided great information as to what is probably causing my dogs itching. He gave me very detailed instructions for treatment. My vet is great, but for less complicated issues, or a starting point, this is a great option. The cost of a visit is significantly less and can be done from the comfort of my home.
Pearl took me to Ryan who guided me through getting my Roku channels back on my on my screen saver, he is extremely exceptionally talented thank you Ryan & Pearl.
Spent weeks trying to get an answer on harness questions, no one could give me an answer, wanted me to bring boat to them, and schedule an appointment... just needed an simple answer in order to get correct parts. Quinn was patient and very precise with answers, saved me from more delays.
The evaluation was spot on and the appraisal seemed correct. The intent was to get some feedback on age. I inherited a lot of stuff and not sure whether my parents knew or just took the word of their "favorite" dealer. In this case I think they took her word.
Rob was super knowledgeable, helpful and friendly too. Within minutes he'd helped me unlock my thermostat and learn about key functions.
Rob was super knowledgeable, helpful and friendly too. Within minutes he'd helped me unlock my thermostat and learn about key functions.
Elizabeth was not only professional, but real, empathetic, and truly went beyond what was required. I deeply appreciate advice that is not only knowledgeable but also delivered with genuine understanding of the person being advised. Her compassion and clarity made all the difference.
I sincerely hope there are more people like Elizabeth.
My experience with Just Answer was very positive in terms of the technician's, knowledge and communication skills. But I was surprised and upset that I was billed $38 after the initial five dollar charge. That is why I gave four stars instead of five.
I just needed a question answered. It turned out to be more complicated than I thought. Justin C. Esq helped me through it and showed me options. I thought all was lost for me, but no, he gave me hope.
Sean was very helpful. Never rushed. He had knowledge of what the problem was and the alternative repairs facing me.
Now we need to hear from the mechanic. And I will have the necessary facts to make a decision. Thank you Sean!
I explained the situation and was asked questions that helped paint the entire picture and then received a phone call from an experienced attorney who discussed the whole thing with me and then gave me recommendations as to how to move forward to help resolve the whole issue. Having expert and knowledgeable input was by far the greatest benefit of contacting JustAnswer and is what led me to do so and I got the information I needed to be confident.
I have over 7 years of hands-on experience in automotive maintenance and engine oil services. I have run my own car maintenance shop where I performed oil changes, engine inspections, filter replacements, and general car servicing. I am skilled in using different engine oil brands such as Liqui Moly, Amsoil, Motul, and Kixx. I always focus on quality work, customer satisfaction, and long-term performance of the vehicles.
Matthew seems very knowledgeable about my situation and told me that I need to wait 24 hours. And if after that my ice maker still isn't working... I would need to have a house call.
Too many techs tried to tell me how much it would cost to fix my washing machine, besides the cost to just come out. Carl suggested 3 simple things to try ourselves and BINGO! Problem solved in less than 5 minutes!
Too many techs tried to tell me how much it would cost to fix my washing machine, besides the cost to just come out. Carl suggested 3 simple things to try ourselves and BINGO! Problem solved in less than 5 minutes!
I have an insurance issue regarding unpaid invoices, and the attorney hit all the important next steps. We're hitting the ground running!
Just Answer…technician sent me valuable information on what I needed to know for posting my item on the web. Even did a draft of an example that would be appealing to a buyer. He was very professional and knowledgeable on what I was needing. Gave me tips of things to avoid for my safety and assurance for things to transpire smoothly.
I've been having a problem with the GE Dishwasher that was stopping in the middle of the cycle with the H2O error. I've tried all the recommendations I could find on the internet to no avail. Then I got in touch with JustAnswer, and they connected me with Austin, Home Appliance Technician, who led me to the real problem and guided me to a complete resolution. He was very thorough and knowledgeable, and overall a very nice person to deal with.
Roy had trouble isolating the exact problem but continued to research to a possible fix. After discussion, he determined that I couldn't repair it myself. Dealer level repair. Very sharp and attentive!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care