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JustAnswerReviews 19,409

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,572
This company responds to reviews on average within 4 days

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South Africa
1 review
0 helpful votes
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Pension Queries
January 24, 2026

The advice given by the representative enabled me to get to the crux of the matter very speedily, thus overcoming mass of rules and regulations created by the State.

Date of experience: January 14, 2026
Puerto Rico
1 review
0 helpful votes
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I don't know still to get a new account but I think I did it and I'm very happy. I'm a 65 yr old man and I bought a 3 bedroom ranch house and when it's summer time I have a hard time breathing but when I turn on Destiny 2 all my problems goes away, Thank u Destiny 2.

Date of experience: January 13, 2026
South Dakota
1 review
0 helpful votes
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Problem fixer
January 23, 2026

They were very helpful with fixing the problem with my phone. They're very kind and courteous and know how to maneuver me to the right place and getting it fixed.

Date of experience: January 13, 2026
Colorado
1 review
0 helpful votes
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Fixed! And tricked.
January 23, 2026

Carl was great. Friendly and patient and got the job done! Initially, in the chat, it told me it cost $5. No, it's $65! Per month!? I didn't see any fine print. So, even though my appliance works now, I feel like I was scammed into it.

Date of experience: January 13, 2026
California
1 review
0 helpful votes
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Who said there are no miracles?
January 23, 2026

Christopher was very courteous and prompt in his responses. While he was typing a long response, I took another look in my car--and I found my driver's license! It had snuggled itself such that it was very difficult to see.

Date of experience: January 13, 2026
California
1 review
0 helpful votes
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Tech was very pleasant and guided me to a few alternatives. Was not able to get me connected. Must now go to *******@britbox.com

Date of experience: January 13, 2026
Georgia
2 reviews
0 helpful votes
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My dog ate BP medicine that got spilled over by my cat. They told me what to do and the signs to look for. She ended up being fine and they calmed me down when I was frantic! I would definitely recommend to everyone💚

Date of experience: January 13, 2026
Tennessee
1 review
0 helpful votes
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Nordic Track help
January 23, 2026

Mr Clark provided a list of options to try. So far none of these have made any difference. On e suggestion referred to a settings button or icon. I can't locate this.

Date of experience: January 13, 2026
Florida
1 review
0 helpful votes
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Facebook marketplace questions
January 23, 2026

I was relieved with some very confusing questions on marketplace and he gave me great advice how to be a smart seller. Great professional and obviously dedicated to make someone happy today.

Date of experience: January 13, 2026
Texas
1 review
0 helpful votes
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HP Printer Tray issue
January 23, 2026

My experience was fine. The technician was fine. I fixed the issue myself while he was looking for other options for me to try.

Date of experience: January 13, 2026
Canada
1 review
0 helpful votes
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Relief
January 23, 2026

Speaking to Dr. Scott was a very positive experience. It saved me from having to take my dog to an extensive vet visit. What a great vet.

Date of experience: January 13, 2026
Washington
1 review
0 helpful votes
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Help with depreciation issue in TT
January 23, 2026

I had an issue with entering depreciation in TurboTax. Gagan answered all my questions thoroughly and clearly, all via chat. It's obvious Gigan is well-versed in this area. We went back-and-forth for a while until all my questions were answered, and I was able to clear up the issue in TurboTax, as well as save the chat conversation for reference.

Date of experience: January 13, 2026
New York
1 review
0 helpful votes
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Highly recommend
January 23, 2026

I had an issue come up in the workplace and needed immediate legal advice. The lawyer was very helpful and answered my questions right away and made sure I understood my rights.

Date of experience: January 13, 2026
Pennsylvania
1 review
0 helpful votes
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Sick chihuahua
January 23, 2026

The veterinarian i spoke with was wonderful. Although my dogs issues were more than can be addressed on the phone she helped me make decisions by pointing out all available options and outcomes.

Date of experience: January 13, 2026
Florida
1 review
0 helpful votes
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My dog ate something he shouldn't have and Dr. B helped walk me through what to do until the situation was resolved. So incredibly grateful for this service.

Date of experience: January 13, 2026
Canada
1 review
0 helpful votes
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Got Ring Cameras Working
January 22, 2026

My Ring cameras lost internet access at night. My Google nest cameras reconnected on their own but none of my Ring cameras reconnected. With the technicians help I was able to reconnect all my Ring cameras.

Date of experience: January 12, 2026
Utah
1 review
0 helpful votes
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Kevin, CPA - 1040 Fraud
January 22, 2026

I received professional advice that I'm going to follow. It's too late today, and I will will start tomorrow with the information, and contact people/offices I received today.

Date of experience: January 12, 2026
Colorado
1 review
0 helpful votes
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.
January 22, 2026

………………………………………,,,,,,,

Date of experience: January 12, 2026
Oklahoma
1 review
0 helpful votes
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Clearing up charge.
January 22, 2026

Shale's G. Was very helpful and let me know what the charge was for, H also said he would tell them to cancel my Support charge and refund all of it, including the. 5 dollars. Thank you.

Date of experience: January 12, 2026
Texas
1 review
0 helpful votes
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Suram wrap and beagles
January 22, 2026

They were very fast in response to my concerns about my little beagle. And eased my mine and what to watch for in the next 72 hrs

Date of experience: January 12, 2026