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JustAnswerReviews 17,613

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,145
This company responds to reviews on average within 4 days

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Colorado
1 review
0 helpful votes
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Printer issue vis-a-vis Pacemaker
December 19, 2025

This was a highly complicated issue that they followed up on and I
received an answer that went beyond simply answering my question.

Date of experience: December 9, 2025
Pennsylvania
1 review
0 helpful votes
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Car in the blitz
December 19, 2025

Typed in my problem with my car. Mechanic came on and asked questions then gave me what he thinks may be wrong with the car. I still have to take the car to a mechanic but he told me what type of mechanic I needed, which was extremely helpful. Also having an idea as to what may be wrong with the car also helps so when I take it to the mechanics I won't get shafted.

Date of experience: December 9, 2025
North Carolina
2 reviews
0 helpful votes
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Yahoo Mail
December 19, 2025

Yvonne did an amazing job helping me with my Yahoo account. With her assistance I was able to update my billing information! She's
An excellent representative of your company!

Date of experience: December 9, 2025
Belgium
1 review
0 helpful votes
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I couldn't remove a link to a hacked Facebook profile on my Google business profile. So I asked JustAnswer. They connected me with a technician, he filed a report. Now I have to wait and see if it all works out.

Date of experience: December 9, 2025
Oregon
1 review
0 helpful votes
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Martin was of excellent knowledge and great help to me. I left conversation more knowledgeable and with a much better feeling on the outcome

Date of experience: December 9, 2025
California
1 review
0 helpful votes
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Very clear and concise!
December 19, 2025

Charles was great. He answered all of my questions with clear and concise answers and asked me questions that helped us to narrow down what else I needed.

Date of experience: December 9, 2025
Nebraska
1 review
0 helpful votes
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Very satisfied
December 19, 2025

This was a very quick experience I hesitated having to give my bank card number. I did receive all the information I needed, and I am very satisfied.

Date of experience: December 9, 2025
Georgia
1 review
0 helpful votes
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Good information and advice
December 19, 2025

I had an issue i was not sure if it would resolve itself or needed medical intervention. Following the advice, I sought medical attention and am now being treated. Calling this service was a smart move. Otherwise, I may have just tried to let it resolve itself, which would not have been successful.

Date of experience: December 9, 2025
Michigan
1 review
0 helpful votes
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I have a small dog which is a Pomeranian. She had been experiencing severe diarrhea. I did not know what to do so I took a chance and looked up who I could talk to. I was connected with this site as well as a great veterinarian. His name is Dr. Andrey! He was amazing! He answered all my questions. He gave me advice and suggestions that were easy to follow. And he stayed with my case until I needed to take my little Sassi (that's her name) to the Vet Urgent Care. I am thoroughly satisfied with the level of expertise, care, and experience I receive. ๐Ÿ‘๐Ÿผ๐Ÿ‘๐Ÿผ๐Ÿ‘๐Ÿผ๐Ÿ‘๐Ÿผ๐Ÿ˜

Date of experience: December 9, 2025
Kentucky
1 review
0 helpful votes
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JKEsq is very good
December 19, 2025

JKEsq. Helped me more than anyone can imagine. I had a judgement against a business. The business refused to pay me. I was told a Writ of Execution that costs $1000 and I do all the work was my only hope of collecting. JKEsq helped me be able to file a document with the court to obtain a court order to force the business to provide me with their financial records. The business sent me a check immediately. The business short changed me on interest, but I finally got the money I was owed. I want JKEsq to get the highest rating you have and to recommend him to others.

Date of experience: December 9, 2025
Australia
1 review
0 helpful votes
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Doctors appointments can be three days delayed. For immediate advice I would need to go to the hospital emergency. This way I have received good advice to put my mind at rest and handle the situation in an orderly manner.

Date of experience: December 9, 2025
Philippines
1 review
0 helpful votes
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Sunshine after the rain
December 19, 2025

I reached out to seek help about a break up with a depressed ex partner. I need some answers and this platform is really helpful. I just want to heal and focus on myself now.

Date of experience: December 9, 2025
South Africa
1 review
0 helpful votes
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This was beyond my expectations.
December 19, 2025

I was dreading doing this booking because I thought I was going through to a call centre. I was so pleasantly surprised. The service was amazing.

Date of experience: December 9, 2025
Indiana
1 review
0 helpful votes
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Bad cat
December 18, 2025

Our cat grabbed a Rx pill that was supposed to be for our dog. Dr. Paul assured us that given the dose and the weight of our cat that she would be okay. Such a relief given the Internet sometimes provides conflicting information, and our regular vet seemed to have no definitive answer.

Date of experience: December 9, 2025
Tennessee
1 review
0 helpful votes
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It was very frustrating and time consuming until I talked to Just Answer and he dealt with the problem and provided me answers

Date of experience: December 8, 2025
New Jersey
1 review
0 helpful votes
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Access to Quicken
December 18, 2025

I had trouble logging in dur to technical issues. Andy instructed me to either clear cache or use Chrome. I used Chrome, and it went right to product. I need time to review product. I used Quicken many years ago on a CD. Lots of updates.

Date of experience: December 8, 2025
Indiana
1 review
0 helpful votes
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Problem Fixed
December 18, 2025

Just Answer's Support tech gave me the info to fix the problem. The problem company's website did not provide the needed information anywhere.

Date of experience: December 8, 2025
Connecticut
1 review
0 helpful votes
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Just answer is a lifesaver
December 18, 2025

Kim was awesome. Totally patient looked at the pictures. Helped me diagnose the problem and tell me exactly what I needed to do to fix it.

Date of experience: December 8, 2025
Texas
1 review
0 helpful votes
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I got piece of mind
December 18, 2025

I did not understand my case or how urgent the matter was. I'm glad I reached out because now I understand what I'm up against

Date of experience: December 8, 2025
Ohio
1 review
0 helpful votes
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WOW, Excellent Service
December 18, 2025

What an extraordinary experience and when I was in panic and pain modes. The panic ceased to exist when the doctor started explaining things in a way I could understand getting frustrated with me if I would tell her I didn't understand something or was there another treatment plan available due to my phobia of xyz she's recommended, and of course there was and she was well versed in that answer to! I don't how to thank her the staff for putting my worries at ease. Job well done, will seek their services again when in need!

Date of experience: December 8, 2025