JustAnswerReviews 17,060

Bill was very knowledgeable and he helped me a great deal with understanding what was going on I'm charging the vehicle now. We'll see what happens

Blake I could tell was very knowledgeable & gave the rights answers. Saved me a lot of time & work. I would've approached this repair the wrong way. Thanks

I was able to connect to a technician who responded to the steps I took in replacing the Emerson Furnace Control Board.

He was courteous and responded quickly to my questions. A fine first experience for me.

Technician was very knowledgeable and. Very good at communicating what was needed to correct my issues! I am well satisfied with our communication and results!

Everyone delivered well,,,, just concerned about that payment... I loathe giving my card details online! And it says per month... Do I have to stop the payment or what?

Overall experience and answer was good by the lawyer.

However JustAnswer failed miserably by not telling me in advance that 1. I was being charged, 2. How much I was being charged, and that it was 3. A subscription

What they did tell me: That i was being charged a $5 refundable fee. That's it. Nothing less. Nothing more.

When you have to trick customers to make money it's a sign of either GREED and Lack of Character, or business not doing well OR BOTH. I RESENT THIS. YOU SHOULD TOO.

I finally was able to speak with Annu, who took time to really track down where my parcel was and why I still hadn't received it in over a month. It took her some time, but I got some information and a better tracking number.

The Dr. Wilkerson calmed my fears and answered every question I had about my fur baby Archie. He explained to me in a way I could understand what I needed to go and what to look out for. I could not be more grateful!

My technician was knowledgeable, calming & consoling excellent customer service representation I see him to be a asset to your platform

Helpful to logically approach a generator that did not auto start after a power outage in a city
Was attempting to manually start when the power returned after 9 hours
Very calm thorough and helpful

Dr Ivana was wonderful, read through what I was telling her, and gave me great advice about how what to do and how to proceed. I'm so glad I found this app!

My vehicle was having fuel delivery issues. I was on the road andtrying to get home to my family for Thanksgiving. I am not a diesel mechanic but Casey's knowledge direct, confidence, and patience with me helped me get tbe job done. Back on 5ne road tomorrow. Thank you.

My little dog ate a grape, and with it being a holiday weekend, my vet was not available. I called JustAnswer and was connected with Dr. Porter who walked me through what I could do at home, what symptoms to look for, and appropriate follow up care with the vet.

I had a bit if trouble understanding the representative due to his accent, but he was patient and articulate so that I was able to understand what he was saying. I was able to resolve my issue with his help and actually understand the process.

The call back process was a little wonky.
Esteban called in his cell quickly, trouble-shoot the issue and explained the situation clearly. Esteban was friendly, patient and so helpful! Thanks.

My microwave stopped heating properly, and I reached out for help. The technician, Terry, clearly explained that because the unit is less than a year old and operates at 1200 volts, I would need to contact the place where I purchased it so they can send someone out to service it under warranty. I appreciated the honest and straightforward information, as it saved me time and helped me understand the next steps. Overall, my experience was helpful and informative.

I was able to pay for the service via Paypal. The bot contacted me to the tech. I described my issue and it was resolved by reinstall old cartridges and purchasing new HP brand toner cartridges due to my printer is locked and only recognizes HP products.

We had to determine if we should buy a new microwave or repair. He checked and unfortunately the parts aren't available, so our decision is made

What a great experience! In a matter of minutes I had my elderly mother's flip phone working and operational. My technician was kind, professional and knowledgeable. Did not expect the process to be that easy to interact with. It is now another tool for interactive solutions and problem solving!