business logo of JustAnswer

JustAnswerReviews 19,509

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+385
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,594
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

AE
1 review
0 helpful votes
Follow Ebrahim K.
Unfollow Ebrahim K.
Share Review
Report Review

Khalil
January 25, 2026

**************935

Date of experience: January 16, 2026
Australia
1 review
0 helpful votes
Follow M G.
Unfollow M G.
Share Review
Report Review

General feedback
January 25, 2026

I ended up not needing your services but can't speak highly enough of my experience. Took plenty of time to help me and did not hurry me off.

Date of experience: January 16, 2026
Washington
2 reviews
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

Excellent advice for sauna repair
January 25, 2026

Drew was extremely knowledgeable and helpful with respect to how to repair a sauna that had stopped heating up, with the added complication that the manufacturer has gone out of business. He provided step-by-step, detailed instructions to remedy the problem that I am eager to follow!

Date of experience: January 15, 2026
Ohio
1 review
0 helpful votes
Follow Judith N.
Unfollow Judith N.
Share Review
Report Review

I am sooo happy now!
January 25, 2026

Nathan was terrific! I have a Windows 10 computer and he would not give up till the problem was solved. I am 82 years old and he was so kind and patient with me.

Date of experience: January 15, 2026
Virginia
1 review
0 helpful votes
Follow Roxanne D.
Unfollow Roxanne D.
Share Review
Report Review

Quick Help
January 25, 2026

I was not expecting to be able to talk to a real person who could help me so quickly. I will definitely use Just Answer again for anything I need an answer to especially because Siri seems to be limited in ability to help and might have a hearing problem.

Date of experience: January 15, 2026
Minnesota
1 review
0 helpful votes
Follow Carolyn J.
Unfollow Carolyn J.
Share Review
Report Review

Just answer was VERY HELPFUL!
January 25, 2026

We had a phone call that we had won a large amount of money. They made it sound so legit! But, having almost been scammed once before, we instead contacted Just Answer & they were very understanding & were able to tell us this "prize" was NOT legit & we had almost been scammed!

Date of experience: January 15, 2026
GB
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Share Review
Report Review

Absolutely great service
January 25, 2026

Had a problem having had my email address hacked. Found I was no longer receiving emails although I could still send. Tried everythig I knew but to no avail.
Found Just Answer after seaching for help.
Spoke to a guy called Andy Tech who had me sorted with a full solution within about 15 miutes after I had been swaeting all day to try curing it myself. Fabulous service!

Date of experience: January 15, 2026
Canada
1 review
0 helpful votes
Follow Guy L.
Unfollow Guy L.
Share Review
Report Review

Très satisfaisant. Je l'utilisrai à nouveau si situation ce présente à nouveau

Date of experience: January 15, 2026
Florida
1 review
0 helpful votes
Follow Maude H.
Unfollow Maude H.
Share Review
Report Review

Simple Question
January 25, 2026

It was very helpful. I was skeptical to pay for it, but it was a good experience. Really liked the photo of whom I was talking to. I could take a screen shot to use, if there was any issues. Thank you.

Date of experience: January 15, 2026
Canada
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

Scared dog, relieved Mom and Dad
January 25, 2026

We were desperate to trim our pup's nails. As a 60lb bundle of energy when time came to trim, she wanted nothing to do with it.

JustAnswer connected us to a Vet, who couldn't have been any nicer. They searched their records and found the perfect Vet for us. We are no longer panicking.

The start to JustAnswer was far better than any site I've used before. We found ourselves texting with a friendly, detail oriented representative who knew the exact questions to ask before connecting us with a Vet. I imagine your experience will be as satisfying as ours was.

Date of experience: January 15, 2026
California
1 review
0 helpful votes
Follow Cathy T.
Unfollow Cathy T.
Share Review
Report Review

Hard to get to answers!
January 25, 2026

It took me over 3&1/2 hours to get thru the system because phones aren't always answered and machines don't always explain things the way they should. After finally getting to a human who took the time to explain things, I hope everything goes smoothly.

Date of experience: January 15, 2026
North Carolina
1 review
0 helpful votes
Follow Ray V.
Unfollow Ray V.
Share Review
Report Review

Competent and compassion
January 25, 2026

Very impressed. He was both competent and compassionate, sometimes hard to find both in an attorney. While he didn't give me good news, he gave it to me straight. I provided details and he gave me efficient responses. I would most definitely use JustAnswer again.

Date of experience: January 15, 2026
Washington
1 review
0 helpful votes
Follow Linda K.
Unfollow Linda K.
Share Review
Report Review

I worked with a specialized battery store. I looked online. I Could not get the specific information I needed for a charger for my power wheelchair. I was really in a bind. L believe Richard found what I need. I'll know tomorrow when it's delivered. Amazing. I hope to get a receipt also.

Date of experience: January 15, 2026
California
1 review
0 helpful votes
Follow Cheryl B.
Unfollow Cheryl B.
Share Review
Report Review

Good to know what the issue is
January 25, 2026

I was able to confirm that my microwave couldn't easily be fixed by me and would cost more to repair than to replace. I was happy to replace it with that confidence.

Date of experience: January 15, 2026
New York
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

Chocolate
January 25, 2026

My 17 pound dog will eat anything, turning my back on her lead to her eating part of my mounds bar.
Due to Verizon problems the Dr had trouble reaching me by phone, he didn't give up. Instead he messaged me. Excellent service.

Date of experience: January 15, 2026
California
1 review
0 helpful votes
Follow Jamie D.
Unfollow Jamie D.
Share Review
Report Review

Infiniti 4WAS Repair
January 25, 2026

The site is very user friendly and easy to work with. You receive response quickly. I did receive an answer from the mechanic that was very helpful. Daniel seemed knowledgeable and was able to answer all my questions.

Date of experience: January 15, 2026
Alaska
1 review
0 helpful votes
Follow Dane H.
Unfollow Dane H.
Share Review
Report Review

Great recommendations by the expert.
January 25, 2026

I'm not mechanically inclined, and I really needed to talk to someone. There are very few small engine mechanics in my area (Anchorage, AK) and they are always over-booked. So, it was great to talk to an expert to guide me on the repair process.

Date of experience: January 15, 2026
New Jersey
1 review
0 helpful votes
Follow Nancy G.
Unfollow Nancy G.
Share Review
Report Review

Great help
January 25, 2026

Just answer was the only people I could reach for help with getting my TV and phone to work after the Verizon nationwide shutdown on 1/15. Craig helped the best he could and we just decided best to just unplug everything from phone, internet box and tv for the night. It was off for 8 hours. Turned everything back on this morning and how about that! Everything was fixed!

Date of experience: January 15, 2026
Georgia
1 review
0 helpful votes
Follow SHARRON H.
Unfollow SHARRON H.
Share Review
Report Review

I was told that I needed to pay a $5 fee that was refundable. I agreed to that. They charged me the $5 and then immediately charged me another $65 that no one said anything about. My bank immediately sent me a fraud alert and of course I said no that I did not approve the $65 charge because I DID NOT! Now I have had to cancel my card and wait on another card at a very inconvenient time. So instead of answers you have given me grief.

Date of experience: January 15, 2026
Florida
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Share Review
Report Review

Great job Greg!
January 25, 2026

Greg was terrific. He understood my problem & quickly gave me solutions. I was pleased with his courtesy, understanding, knowledge and expertise. Great work, Greg!

Date of experience: January 14, 2026