JustAnswerReviews 18,865

I just noticed a charge that has been put on my account that I was not told about & the fee I was told would be refunded. Am very disappointed that this happened

The assistance only helped me understand the finding process with My Find app and confirm if the lost item was still connected and within the area. I ultimately found my Apple Pencil Pro by visually looking for it. As matter of feedback to your techs … they should advise customers to think and look 3-dimensionally when the app indicates the lost item is near but is obviously not. I have now learned that the My Find app can detect connected lost items between floors which cause me confusion at first as it indicated I was within reaching distance of the item. Anyway, thanks to the tech that helped me think this through.

As it turned out, I found the lost item directly above the searching iPad … on the floor above. While I did search on the basement floor below it did not occur to me that it might be on the floor above the searching iPad.

I pushed power on the dishwasher to do the nightly wash and NO POWER. It would not turn on. I reached out to JustAnswer as I have done before with a couple of different refrigerators and a dryer. The technician got in touch with me quick, listened to my problem, asked good questions, gave good direction and exercised great patience as I worked through issue with the dishwasher and a related electricity issue. Once again, with the help of JustAnswer, the problem was resolved. My dishwasher is now working as it should be.

I was able to answer the questions and be connected to a vet quickly. He gave me an at home remedy to help initially then a recommended time that if not helping I need to take him to a physical vet.

With a Lexus hybrid, RX450h, all lights flashing rapidly, I thought "oh no". But, talking through it we determined the 6 year old battery might net weak. 9.2 volts. On my way home with the new battery. Wish paying for the battery were that easy. Ha

Clear, understandable fast response. Extremely helpful and answered all my questions. I didn't have any problems and no regrets! I would highly recommend and will use this site again when needed.

If you hold true to your keep your word about removing pending charge for a modem in amount of $200. That was returned in October 2025 I will be very satisfied,

I got all my questions answered instantly with care and professionalism. This experience saved me time and money in the long run. I appreciate you.

The tech expert was friendly and quickly solved my issue. I was walked through it step by step to achieve the solution. As a senior, who is moderately familiar with today's technology, I was very grateful for the assistance.

Auch dieses Mal hatte ich wieder eine sehr nette und kompetente Ärztin, die mir weiterhelfen konnte.
Ich nutze den Service jetzt seit drei Jahren und bin rundherum zufrieden und werde ihn auch weiterhin nutzen und empfehlen.

I have a new GE Cafe series gas range. All the lights on the selection panel were lit up and I couldn't locate my owner's booklet. When I finally found the booklet on line, I couldn't locate anything that addressed my issue.
I contacted Customer Service and I spoke with Jarid O., the representative. He quickly advised me how to re-set the panel. Jarid was very helpful, professional and personable. Apparently, when I was cleaning the cook top and the front of the range, I had inadvertently depressed the button that is used for the Sabbath.

I subscribed to someone in a You Tube while watching a video on an electrical issue and then received a message later in the day on how I was doing with my electrical issue. I engaged and opted in for JustAnswer assistance as I was at a dead end. It became an electrical challenge from hell with 6 GFCI receptacles in our kitchen and I wanted this down to the code mandate of 2 circuits after we replaced our countertops and back splash. They hunted down Joetheexpert and he walked me through two solutions, and told me why what I was trying to do would not work. His advise made perfect sense and by the end of the day we finally finished the job and completed a great makeover in our kitchen.

The person I dealt with pointed me in the right direction as I was panicking after I'd wipe all information from my mobile. This, of course, also wiped my protection. I knew I had an account but was unsure how access it. They just gave me a little push and I was able to access my account. It was all good from there.

Normally try to fix something through chats and what nots, reveal no answers or help. But, JustAnswer was great. Spoke with a live person (Jarid). Within just a couple of minutes he was able to help me fine the problem and fix it. Literally took only a few minutes. I'm totally satisfied and know that if I have problems or issues in the future, I will definitely use "JustAnswer"!
Thank you

The software is clunky and I was afraid I would have to start all over. I thought contact info should have been presented upfront to reduce user anxiety.

One clear direction in the technician's explanation made all the difference. I had been following the instructions on packaging and online videos but his wording made the difference. Great service