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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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So far it is verry professional and I have no problem understanding his information and I have faith in this man and his methodology i look forward to the rest of the proses with his help
Trying to locate a replacement fan control knob on my Jennair range. An appliance parts store provided the wrong part and I wanted to verify that I'm looking for the correct part. Just answer tech verified the OEM part number and I will follow-up with Whirlpool to try getting the correct size replacement. Tech was very knowledgeable and patient with my issue!
My mom was experiencing a flood of pop up adds rendering her phone unusable. Dave talked us into the settings, then apps, and we started deleting the unnecessary apps as fast as we could between getting kicked out due to the incessant pop ups. By the time we got done deleting, the adds were gone.
Dr. Javid was absolutely wonderful. He addressed all of my concerns about my son's health issues, answered the million questions I had, while being so patient and understanding, not to mention the how caring he was. He directed me right where I needed to be, when after three failed attempts of ER trips with my son and still no answers or help, I was lost and didn't know what to do next. I will forever be grateful for his advice and direction. THANK YOU SO MUCH DR. JAVID!
The communication with the Chatbot was very effective as was then being moved over to communicate with A an individual.
I was also trying to step back from having FedEx process my passport update. I found the price to be not what I first expected. I'm still waiting to make sure that they're not trying to draw funds from my account.Thank you!
Just answers assistant ( Yvonne) was very skilled and patient with an old man who is rather unfamiliar with todays computer / data world. She did a great job and I am truly thankful.
I was looking to place a lien on a non paying customer in Georgia. I found out that this was the wrong approach. My issue will be a small claims issue. Education usually is expensive but in this case well worth the money.
I was trying to get the new keypad to open the garage door. Trying to find the learn button and make it work was difficult. Mohammed helped me identify the button and which sequence to use. It worked. Then I had a second issue with the door falling off the trolley. He helped me get that reconnected easily.
I spoke with two individuals today, Nick, the mechanic and the nice French lady who answered when I pressed my blue onstar button in the vehicle. Both of them were very helpful, succinct and had all the info I needed. My Onstar plan is now updated with new card and new address and I'm back in business again! Many thanx... Ann Hall
Looking to get my grandson help in school, because the school did not tell him about his legal rights. Tony summed it all up for us in one visit. He was concise and also very easy to understand. THANK YOU TONY.
The technician was really quick to respond and very thorough exploring all possible solutions to my problem. Unfortunately on this occasion it did not get rectified but the technician gave me contact details etc of where I could get additional assistance.
I came home to a very sick dog: blood, vomit, diarrhea.
I wasn't sure if I needed to go to the emergency vet or my regular vet, if either.
I was advised to take her to urgent care for tests, imaging, fluids, etc. and to update him on the appointment. I really appreciated that he cared enough to know how the appointment went.
After talking to the vet here, and having labs and imaging done, it was determined that it was likely acorns from the yard causing her GI upset. I didn't know they would make her so sick.
She did indeed need fluids to combat dehydration and some medication.
I'm very relieved that she is going to be okay.
The Dr. answered all my questions and was very patient and knowledgeable. Gave me the information I needed to hopefully get my chick back to normal. I was skeptical at first about using these online forms, but I am relieved to know it is affordable and the veterinarian was friendly and quickly helped me with the information I needed to help my chick.
I had a myriad questions. The answers i received were thorough and extremely easy to understand. The facts matter to me rather than feelings. I will continue ue to use LawEducator for all my immigration, fraud, coercion, domestic violence issues. He answered every question, gave me logical steps and legal references and assistance entities to refer to. Thanks so much. I feel much more competent and assured
The doctor was great, the assistant asked all the right questions. The problem is before I began this. I asked if I could get a doctors note. At the end, I asked for a doctors note and was told I could not get one. So this entire experience was invalid.
I would like to be able to print our conversation but did not see that feature. The technician was polite and knew the product. We will see if the information worked.
Rick was a very kind, considerate and very knowledgeable.
Good. I understand I should be getting a copy of my 1099 mailed Feb 1. That should work as my documentation for my BCBS MRA benefit I have to apply for. Lots of good detail, and multiple options provided.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care