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JustAnswerReviews 4,898

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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Canada
1 review
0 helpful votes
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Dr Dan and me
December 25, 2025

I was completely satisfied... I acted upon the advise I was given and now I am on antibiotics...

It would have been nice if I ha been told upfront about the $90 charge... is this monthly or yearly?

Date of experience: December 15, 2025
Texas
1 review
0 helpful votes
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Life changing information
December 24, 2025

I was about to give up on my entire situation this website was my last shot at getting some general information about a very specific topic with a potentially life changing outcome. My attorney followed through with so much attention to detail and specifity that I am 100% confident in my future.

Date of experience: December 15, 2025
California
1 review
0 helpful votes
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Answered my questions promptly
Provided info I could use to better decide if I could manage my dogs problem without going to the vet
I am glad these on-line Services are available

Date of experience: December 14, 2025
North Carolina
1 review
0 helpful votes
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The associate was very helpful.
December 24, 2025

I was so worried about getting the problem solved, because of my mistake of trying to be successful at doing something that I had never done before.

Date of experience: December 14, 2025
New York
1 review
0 helpful votes
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Very Satisfied I got questions answered that know one would help me out with and couldn't find online. Well worth the $5.00. My project needs more to go but the information I got from just answer was precise and veryhelpful

Date of experience: December 14, 2025
Maine
1 review
0 helpful votes
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I explained the situation to the assistant, and then Luke came on and was able to answer my questions with the photograph and gave me an answer that I can use in terms of my insurance

Date of experience: December 14, 2025
Massachusetts
1 review
0 helpful votes
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Good service
December 24, 2025

It was a good experience talking to customer service if I need him again. I will call. I definitely recommend service. Thank you.

Date of experience: December 14, 2025
New York
1 review
0 helpful votes
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I was having a problem with a new startup of a HP computer. I tried and tried to install a keyboard and mouse but nothing would click! I got on the phone with Just Answer and they led me through steps to find the problem. We were missing a transmitter from the computer tom the Bluetooth keyboard and Mouse. We found it and installed it. Everything works now!

Date of experience: December 14, 2025
New Zealand
1 review
0 helpful votes
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Hot water cylinder boiling
December 24, 2025

Question was should I be able to hear my hot water cylinder gently boiling.
I was given all the answers I needed to proceed. Excellent service

Date of experience: December 15, 2025
New York
1 review
0 helpful votes
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Review of JA
December 24, 2025

I had to answer questions to help me with my issue, however, I still got charged $5. Which I understand would be refundable, but was NOT REFUNDED after answering the questions from "Just Answer" to initiate the technician to call me and get my answers.

Date of experience: December 14, 2025
Virginia
1 review
0 helpful votes
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My experience was good. I was given more information than I was expecting... it was very succinct & comprehensive. If I have questions, I was definitely return and recommend to others. Thank you for your help.

Date of experience: December 14, 2025
Maryland
1 review
0 helpful votes
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Ice machine
December 24, 2025

Stopped making ice. After some quick trouble shooting steps our had an idea of the cause. I need to get a part and install it.

Date of experience: December 14, 2025
Nevada
1 review
0 helpful votes
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A vet was to much- we followed her answers- my kitty was a lot father along to stop the process and we are just waiting. But I was calmer and knew this was exactly what we needed. I will call again I am thankful

Date of experience: December 14, 2025
Texas
1 review
0 helpful votes
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Satisfied.
December 24, 2025

Dr. Basu was very helpful with information given with symptoms I'm having. Will be trying the instructions he gave me for my severe cough and congestion. However, I was told this would be a $5 charge on my card but was charged $65. Other than that, I would have given 5 stars.

Date of experience: December 14, 2025
Wisconsin
1 review
0 helpful votes
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Best, Easiest Help I Ever Got!
December 24, 2025

My card on file was canceled and replaced with a new, different one.
David helped me change it over to the new card!
I'm old! I can remember when dirt was invented!
Before that it was just roots and rocks!

Date of experience: December 14, 2025
California
1 review
0 helpful votes
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Lost phone. Contacted ride service. Didn't locate. Went to AT&T store to ask for a hail Mary to find phone. Going to Apple Store this morning.

Date of experience: December 12, 2025
Florida
1 review
0 helpful votes
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Peace of mind
December 24, 2025

My dog fell last night and is not bearing any weight on her left hind leg. The vet gave. E peace of mind and saved me $$ from an urgent care pet vet!

Date of experience: December 14, 2025
VI
1 review
0 helpful votes
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Close to painless
December 24, 2025

It was easy to follow prompts and questions.
I was slow getting on because my phone hid the call in a category other than inbox. Be sure to check "junk, trash, announcements, promotions ". All inquiries were clear and to the point. Well managed.

Date of experience: December 14, 2025
New York
1 review
0 helpful votes
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Code Violation
December 24, 2025

I was concerned about an electrical installation modified by a Contractor. I contacted Just Answer and spoke a Master Electrician who confirmed my suspicions that the modification was a code violation and needed to be corrected.

Date of experience: December 14, 2025
Alabama
1 review
0 helpful votes
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Vet eased my concern
December 24, 2025

My senior dog was having recurring stomach issues and seemed to be in discomfort. The vet asked lots of questions about his food, access to pants and chemicals, daily routine, etc. She assured me that it sounded like acid reflux and made easy suggestions to try until he can be seen by our regular vet,

Date of experience: December 14, 2025