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JustAnswerReviews 16,460

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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3,847
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Australia
1 review
0 helpful votes
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Hygroma bandaged led to swollen foot
November 25, 2025

Our 5 yr old female doberman recently had a hygroma on her elbow so we applied rapigel and a drawing ointment and bandaged but she woke up with swollen foot, after speaking with the vet he told us exactly what we did wrong and the next steps to get her back on her feet

Date of experience: November 16, 2025
North Carolina
1 review
0 helpful votes
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Double help
November 25, 2025

I am impressed the JUST ANSWER was willing to get a second technician to keep trying to resolve my issue! My advanced age could have caused me to stumble through! Who knows? " If at first you do not succeed, try, try again". They didn't give up my issue! Good evening and Happy Thanksgiving

Date of experience: November 15, 2025
Michigan
1 review
0 helpful votes
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Not only did Barbara answer all my questions and explain follow-up, but she also offered valuable information for future use. Should the occasion arrive again, I will not hesitate to call Barbara!

Date of experience: November 15, 2025
California
1 review
0 helpful votes
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Vet help
November 25, 2025

Our female has developed diarrhea again and I wanted to know if I could/should give her Lactobacillus acidophilus and more psyllium. The Dr gave her recommendations and I will be following them.

Date of experience: November 15, 2025
Wisconsin
1 review
0 helpful votes
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Late Night Vet Call
November 25, 2025

My 17 year old cat couldn't seem to get enough food. She had previously been diagnosed with hyperthyroidism, kidney disease, and had recently had fluid removed from her lungs. I was very concerned but it was late at night so I googled information. This led me to a chat with a knowledgeable vet which gave me insight as to what might be happening.

Date of experience: November 11, 2025
California
1 review
0 helpful votes
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It was Friday late afternoon, and I needed some tax filings clarified. No way was I going to reach someone at the CPA's office at that time although they are being paid (wake-up call!) Grateful this site exists as more dots were connected than I realized, helping me be a better business owner. Thanks!

Date of experience: November 15, 2025
Wisconsin
2 reviews
0 helpful votes
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Avoided an expensive repair
November 25, 2025

Needed help when my heat was not working on the driver's side. After a bunch fixes on the internet that didn't work I decided to try JA. After going through things a reinstall of a part cured the problem. Thanks

Date of experience: November 15, 2025
Illinois
1 review
0 helpful votes
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Mr. Jins was patient, knowledgeable, listened to my concerns, assessed the problems and made recommendations for resolutions which I will do today. Will keep you informed.

Date of experience: November 15, 2025
Florida
1 review
0 helpful votes
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Harsh Comes To The Rescue
November 25, 2025

Harsh was extremely helpful with my return problem. He forwarded the information to the correct place and hopefully I will be hearing with these people in the next 48 hours to expedite sending me the paperwork that I need to fill out in order to get my refund of almost $300. Harsh was extremely patient, kind, and very helpful now we'll see what happens if the next step follows through.

Date of experience: November 15, 2025
Illinois
1 review
0 helpful votes
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Excellent service
November 25, 2025

I had one the most patient and professional associates I have dealt with. His help and understanding was above and beyond. Joel was a five star agent.

Date of experience: November 15, 2025
Washington
1 review
0 helpful votes
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Quick and very helpful
November 24, 2025

My cat was breathing heavily though there were no other signs of trouble other than some lethargy for the previous week. She suggested taking my cat to emergency ASAP. Unfortunately, we were unable to save her as her heart was giving out. I

Date of experience: November 14, 2025
South Carolina
1 review
0 helpful votes
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Medical coverage
November 24, 2025

I needed to upgrade my medical coverage due to a new marriage happening before the end of the year. Because of that i will be losing my coverage with the VA, due to the increase of household income

Date of experience: November 14, 2025
Kentucky
1 review
0 helpful votes
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Follow up was excellent
November 24, 2025

Used 3 different techs since I had to interrupt the process due to personal responsibilities. Although I was not happy with the final conclusion, they provided step-by-step instructions to reach that conclusion.

Date of experience: November 14, 2025
Illinois
1 review
0 helpful votes
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Fast and efficient
November 24, 2025

My questions were answered quickly and efficiently. Giving me a different perspective on my situation and some potential resources that I did not know exists. I really appreciated that I did not have to tell my story multiple times. The chatbot assistant provided the attorney all of the pertinent information and he was prepared when we spoke. 10/10

Date of experience: November 14, 2025
Idaho
1 review
0 helpful votes
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Dog with case of pink-butt
November 24, 2025
Updated review

It was a good experience. I have a regular vet, but was just seeking out a second opinion on what might be causing my dog's problems. I was very satisfied with the experience, and I will try out the advice the vet gave me.

Date of experience: November 14, 2025

Dog with case of pink-butt
November 24, 2025
Previous review

It was a good experience. I have a regular vet, but was just seeking out a second opinion on what might be causing my dog's problems. I was very satisfied with the experience, and I will try out the advice the vet gave me.

Date of experience: November 14, 2025
District of Columbia
1 review
0 helpful votes
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Quick appraisal needed
November 24, 2025

Was planning to donate an old china cabinet to charity but out of due diligence wanted to confirm the age and provenance first. Got the answer I needed, and quickly.

Date of experience: November 14, 2025
Texas
1 review
0 helpful votes
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Romantic scammer
November 24, 2025

Fell in love with a guy online Facebook messenger. He tried to scam me out of $13,400 but I never sent him the money and I knew this was a scam. I never had anything like this happened to me before and I feel sad for the women who I have been conned and lost thousands and thousands of dollars he actually tried to get me to send $13,400 in cash to a woman in an apartment complex Just how stupid did he think I was

Date of experience: November 14, 2025
Canada
1 review
0 helpful votes
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Very thorough review why Zwift click did not work with Rouvy. I learned that my bike trainer allows me actual shifting, making Zwift click unnecessary. Since real landscapes as in Rouvy are more important than cartoons as in Zwift, I have decided to stay with Rouvy for now. The interaction with Richard was extremely helpful, detailed and with patience. Lots of route recommendations based on my cycling interests were also provided

Date of experience: November 14, 2025
Texas
1 review
0 helpful votes
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Great
November 24, 2025

I had a fast answer right away and saved money by getting reassurance before just going to the vet office for them to tell me the same thing.

Date of experience: November 14, 2025
New York
1 review
0 helpful votes
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My chicken is getting better!
November 24, 2025

Dr Mike has been great to work with. He has given great tips and options for varying types of care. Seems to genuinely care for the animals. I will definitely stay in touch with him as we hope she continues to improve.

Date of experience: November 14, 2025