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JustAnswerReviews 19,622

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,622
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Czechia
1 review
0 helpful votes
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Night emergency
January 28, 2026

My cat eat my pill, She was sleepy and confused and I was hysterická, didnt know what to do. I could not reach any vet So I found help in the other side of Earth 🤗 I was told what to do and what I can expect. Cat Is fine now so thanx a lot! Helena

Date of experience: January 18, 2026
Canada
1 review
0 helpful votes
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Feel secure in this process here, know I am being completely understood! I am happy with the process and progress thus far! 😊

Date of experience: January 16, 2026
Florida
1 review
0 helpful votes
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WassimM1013 was awesome, he walked me through every step, Being 81 yrs old it was not an easy task for him but he was very patient and helpful, I could not have reached the end result if it was not for him.

Date of experience: January 17, 2026
Tennessee
1 review
0 helpful votes
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Verizon Phone Problem
January 27, 2026

I8 cell phone displays "No Service". Since I was not the account administrator, I had zero luck at the Verizon store... a long convoluted process. Frustrated that Verizon could not help me. Turned to Just Answer for help.

Date of experience: January 17, 2026
Pennsylvania
1 review
0 helpful votes
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Very good
January 27, 2026

I had a hard time understanding the instructions in my Manual. The technician was able to help me empty my detergent tank on my washer.

Date of experience: January 17, 2026
South Carolina
1 review
0 helpful votes
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Remote would not close the door, and would only open the door. I had no manual or model number. Once I took the time to look at the remote, I was able to find a model number for the tech support. The tech was very suggestive for different areas to get the remote to work. I inadvertently paired the remote that was giving me an issue, and in doing so, I had to repair my second remote. The Tech LuisV0821 was patient, instructive, and gave me ample time to follow his directions step by step. I am very plused.

Date of experience: January 17, 2026
Virginia
1 review
0 helpful votes
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Kevin, CPA, took me through a process to address a challenge I have been struggling with for over a year. His kindness, knowledge, and thoroughness have set my mind at ease as I begin to settle this issue.

Date of experience: January 17, 2026
Washington
1 review
0 helpful votes
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The doctor who called me was very nice, knowledgeable, and swift at calling me back. I was very satisfied with the customer service as well.

Date of experience: January 17, 2026
Texas
1 review
0 helpful votes
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Quick, Personal and Calming
January 27, 2026

My yorkie got ahold of another of our dogs medication. I was speaking with Dr. Lauren within 3 minutes. This was on a Saturday at 12:09 pm. She was very engaged, thorough and empathetic. She then gave me her recommendations and why. If I closed my eyes, I would have thought I was at the clinic (without all the other animal noises you get in the background at the clinic). As a "dog parent" I felt relieved to have an answer.

Date of experience: January 17, 2026
Illinois
1 review
0 helpful votes
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Printer not working lights flashing
January 27, 2026

Good service. They recommended I unplug my computer and immediately press on/off button for15 seconds. Plug it back in and everything works

Date of experience: January 17, 2026
District of Columbia
1 review
0 helpful votes
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Professional
January 27, 2026

Agent was very professional and patient. Very clear that she listened to me, then solved the problem and insured that it was fixed!

Date of experience: January 17, 2026
New Hampshire
1 review
0 helpful votes
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Sudden death of my phone
January 27, 2026

Since yesterday I couldn't place or receive phone calls. The texting and email were working as normal. Today I wanted to go to Verizon to fix it and just happened to see this just answer site. The price is more than reasonable and considering there is a snowstorm happening I was especially pleased to not have to drive out in that. The questions are clear, easy to answer and the outlined steps to fix were very easy to follow.

Date of experience: January 17, 2026
Texas
1 review
0 helpful votes
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Talk to me off of a ledge
January 27, 2026

KURT was very thorough. He provided the advice that I needed. He settled our minds and help us make the best decision for our animal. We are very grateful for his assistance in the middle of the night 10 out of 10.

Date of experience: January 17, 2026
California
1 review
0 helpful votes
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Very Knowledgeable and quick reaponse
January 27, 2026

When my dogs swallowed some of my human medicine, I called and immediately got on with the veterinarian who advised me exactly what I needed to do in order to get her to throw up the medicine. He was very knowledgeable and told me what to look for and to take her to urgent care if I couldn't get in touch with my vet if she had any additional issues.

Date of experience: January 15, 2026
Georgia
1 review
0 helpful votes
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Making mischief feel better
January 27, 2026

My 17yo cat woke me up when I heard her trying to throw up a hairball. That is not unusual but she was pacing from her litter box to the bathtub and back again. She couldn't poop! The vet gave me suggestions and my kitty has settled down finally. I'll see how she's feeling when she wakes up.

Date of experience: January 17, 2026
Florida
1 review
0 helpful votes
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Fraud detection
January 27, 2026

Matthew was very knowledgeable end easy to understand. He listened to me without interruption. He clearly described why my event was for sure a fraud.
Matt is a high value person to Just Answer!

Date of experience: January 17, 2026
Canada
1 review
0 helpful votes
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I had medical issues and was honest and was help with a doctor who was professional and had kind words to say about my issues in life.

Date of experience: January 17, 2026
Illinois
1 review
0 helpful votes
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Puppy possibly ingested some tissues
January 27, 2026

My pup got into our living room trash and had tissues spread across our living room floor when we came home. She ate normally then three hours later threw it back up.

Date of experience: January 17, 2026
Alabama
1 review
0 helpful votes
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Showed genuine concern for my pup.
January 27, 2026

Worried about my dog's reaction to medication. Vet asked the right questions and provided useful feedback to ease my concerns. If anything, the vet was perhaps more aggressive than necessary in advising what needed to be done but it's difficult to diagnose a dog you've never met online.

Date of experience: January 17, 2026
Georgia
1 review
0 helpful votes
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Team has a lot of preasent.
January 26, 2026

The young women an young man went way pass there job trying to help me. I wouldn't have got as far as I did if it wasn't for them. Thank you all.

Date of experience: January 16, 2026