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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Found online, was impressed with obvious statement of $5 being refundable. People were friendly and professional as I desperately tried to explain the situation, which was eventually resolved. I was rather stunned at $65 billing, but still cheaper than having the Geek Squad make a house call, which I had contemplated.
Fixed the low beam issue but the DRL issue persists. It is never simple on late model vehicles. Take me back to 1956. So long as I have low beams and high beams operating, I am good to go. DRL lights may be a government mandated add-on, which congressional members should be required to fix — in the field — at NO cost — when ever and where ever they may have stopped operating.
I appreciate everything thank you so much anybody that I know that is in the situation such as mine I would gladly give them just answer so they can get the same help and kindness that I got
Received quick and clear answer on question how to adjust cat nutrition due to his age. Also got advice on how to warm cat after grooming. Great service and Expert
Richard told me I needed to have my dish remote reset as my Sony remote became the dominant one. He gave me the number for Dish and they fixed my problem in less than 20 minutes
Anthony was very patient and kind with a very non technical senior citizen. I can't thank you enough for your patience and understanding of someone that has to have every simple direction explained over and over
Snowblower not working.
Dan advised me to make sure both batteries were fully charged.
If not to contact GREENWORKS for possible battery replacement since snowblower is less than a year old.
Irving the cat was running around and crying. Was very agitated after a fight with the other cat. He kept running to the litter box
Es and crying. So, I became very nervous and called in.
Brandon was very patient he took the time and energy to understand the characters (my family members) of my legal very complex legal case. Local attorneys would only tell you, we are not sure how strong of a case you have. I knew the evidence was more than enough, simply by finding it online, public records, etc. Brandon reviewed the evidence I had, and helped me to understand how the laws that are on the books should be applied to my specific case and directed me to whom the proper authorities and government agencies should review my case and help me to try and hopefully get justice all of my family members. Ask for Brandon, he is one of the best!
He was very detailed in his answers and helped me be able to tackle the task that I have before me. I will forget grateful for his help.
They showed me troubleshooting methods I wasn't aware of. The conclusion now is that the device is broken. That's something, at least I don't have to get annoyed anymore and can buy a new surround sound system after 11 years.
My dog was throwing up. The vet called me, listened, and gave me instructions that included medication that I had. My dog hasn't been sick anymore.
My copier wouldn't work, gave me a wierd error code, went through a bunch of trouble shooting steps, the problem was easily solved (seemed moronically simple from my point of view — but such things happen to people like me who are not mechaically inclined or computer savvy)
GregT0409 was a Great help! Very patient and stepped me through the process. I have printed all 61 pages. I am 83 and have a hard time with computer projects. With Greg's help this was very easy.
Dr. Phil was very thorough in answering my questions concerning my pet. I felt very satisfied with the call, Dr. Phil was very courteous and handled my call with warmth and efficiency.
After descaling my Keurig was not performing properly. Greg took me through the steps needed to fix it, and the last steps failed. I need to purchase a new machine. Not happy with Keurig.
I asked two simple questions and got an answer from a license Veterinarian after answering a few of thier questions. Only for $5 not that bad. Very satisfied.
I live 3 hours away from a vet. I was concerned for my 4 and half month puppy eating something she shouldn't have. She had sore stomach and gas that I never smelt before. The vet met all my questions and beyond. Thank you again
Your awesome
The Vet informed me that my rescue female cat was quite large for her age. But of course I am not sure when she was born. The Vet said to take my cat to a clinic asap
Quick chat was simple straightforward & easy.
Dr Ivana was compationate, clear & detailed in her answers. Still have to take my fur baby for tests & check up yet felt less stress after chat with Dr.Ivana.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care