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JustAnswerReviews 15,876

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,692
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Rhode Island
1 review
0 helpful votes
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I am elderly and hard of hearing
November 14, 2025

The technician was very patient with me, he was having to repeat some things several times. I am grateful for his expertise and patience.

Date of experience: November 4, 2025
California
1 review
0 helpful votes
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I got a very thorough answer thru chat
November 14, 2025

I was first told that I would get a call from an IT expert in 5 minutes. I paid a $5 feel. I waited an hour and got a technician through Chat instead. Mac Williams gave me a lot of information which was well worth the fee, which turned out to be $45 dollars

Date of experience: November 3, 2025
Sweden
1 review
0 helpful votes
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Reassuring feedback
November 14, 2025

I was concerned my dog had eaten a daffodil bulb. I had no idea they were toxic to dogs until I looked it up. I described her symptoms and behavior to the vet assistant and she connected me with Dr. Culpepper. She asked some more questions and educated me a bit more about daffodil toxicity. We agreed that I could afford to wait a bit before taking my dog in to see a vet and she told me what to watch for in terms of a worsening condition which would need immediate care. I'm happy to report my dog is back to her old self today and has resumed acting. Crisis passed. I'm so grateful for the advice I received!

Date of experience: November 4, 2025
Puerto Rico
1 review
0 helpful votes
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GE Profile Oven Not Working
November 14, 2025

Dino was extremely polite and professional. Had me try a couple of different things to verify the source of the problem. Once we identified the cause, he provided best information on where to buy replacement par at reasonable price.

Date of experience: November 4, 2025
Georgia
1 review
0 helpful votes
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HEARTLESS SWINDERS!
November 14, 2025

In April 2024, I deposited $645,000 and invested on this scam platform! All thanks to R E A I N T E L L. C O M, who were swift and professional in tracing my money to the wallets where the scammers had hidden it. They helped me recover everything in just eleven days.Don't make the same mistake I did! I was told to wait 17 business days before withdrawing, but when I tried, an "error" appeared. I contacted customer service for help, and they claimed I had to pay 28% for taxes and accrued fees. I sent it in, but when I tried to withdraw again, they froze my account I couldn't access my wallet or funds. I wrote to them no fewer than five times asking for updates, but they never responded. I couldn't just sit and do nothing, so I began my own research and did everything I could to prove my case.

Date of experience: April 15, 2025
North Carolina
1 review
0 helpful votes
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Absolutely, great worth every penny.
November 14, 2025

I got precise and detailed information that I needed. Now I'm going to work and put every all the advice that was given to me to work. Thank you very much for everything expecting to the young man to help me.

Date of experience: November 4, 2025
Tennessee
1 review
0 helpful votes
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What a relief!
November 14, 2025

This was a great experience, even though it wasn't what I was expecting. I thought my cat would need to be on camera to determine what's going on with her eye. The vet asked specific questions and was able to give me the info I needed in a very short period of time. This saved me the expense (and time!) of going to the local veterinarian, and I received help much more quickly this way. LBarnes was thorough and attentive to all my questions.

Date of experience: November 4, 2025
Missouri
1 review
0 helpful votes
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Performed a factory rest on thermostat and system is only blowing out cold air. Andre called me and walked me thru changing outdoor equipment from HP1 to GA1

Date of experience: November 4, 2025
Tennessee
1 review
0 helpful votes
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Very informative and personalized
November 14, 2025

I messaged, paid $5, was connected to an expert. Told them what happened. She asked a few questions to gather symptoms. Suggested solutions and answered my questions throughly of what to look for in the next few hrs. She was very kind, and personable. Not like just searching for an answer I could have gotten for free on Google anyway. The peace of mind I received was worth every bit of $5

Date of experience: November 4, 2025
New York
1 review
0 helpful votes
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Fixed!
November 14, 2025

I came to my house to fix my dryer. It was squeaking very loud. He only changed the belt. It was still squeaking. He insisted it was the motor just answer. Said it wasn't the motor. Just answer advise me to change all the rollers. I had him come back and do that and it works great.

Date of experience: November 4, 2025
Denmark
1 review
0 helpful votes
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Excellent Service
November 14, 2025

The response was quick. The technician was precise and clear. I followed his advice and my problem was solved. Took about 20 minutes.

Date of experience: November 4, 2025
Belgium
1 review
0 helpful votes
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I have an Epson printer that the blank ink does not print. Its a sunday and I net to print 100 sets of bulletin for meeting service.Epson agent is closed. I found just answer on the internet and register. I got the Solution including buying spares and and video instruction how to repair printer. Its amazing, i dont have to call a technician to repair.

Date of experience: November 4, 2025
GB
1 review
0 helpful votes
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Problem Fixed!
November 14, 2025

Excellent! Professional, polite and efficient. Problem (I'd inadvertently changed something in the TV 'Settings') identified quickly and resolved.

Date of experience: November 4, 2025
South Africa
1 review
0 helpful votes
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Quick answers to my legal questions
November 13, 2025

Patrick is great. He is on it very quickly and replies right away. He explained everything to me and my issue was resolved. I recommend him.

Date of experience: November 4, 2025
Maine
1 review
0 helpful votes
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Excellent technical service
November 13, 2025

Carl helped me trouble shoot problem. Determined sensor is not working. Having trouble with nespresso service on replacement. 2 1/2 on phone. Never got back to me.

Date of experience: November 4, 2025
Texas
1 review
0 helpful votes
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Legal advice
November 13, 2025

Brandon is exceptionally concise, and I appreciate him putting in time to research specific laws to provide informed feedback.

Date of experience: November 3, 2025
Iceland
1 review
0 helpful votes
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BMW headache
November 13, 2025

I was doing a big job on a 2012 BMW X5 and after the repair the transmission started throwing at me multiple fault codes and with limited information about the codes I decided to try JustAnswer because it caught my eye in one of the google searches for answers. Greg figured it out in 5 minutes and a heavy weight was lifted of my shoulders.

Thank you again!

Date of experience: November 4, 2025
Australia
1 review
0 helpful votes
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Before asking for assistance: Dismal. Had tried all I could think of.

AFTER asking for Assistance: Fantastic! Anthony had me sorted with his first suggestion.
So happy.

Date of experience: November 4, 2025
Illinois
1 review
0 helpful votes
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Prompt phone call with great information. The lawyer was very thorough and answered all my questions and sent links for lawyers if I decide I need one to pursue anything.

Date of experience: November 3, 2025
Arkansas
1 review
0 helpful votes
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GE washer not draining
November 13, 2025

After providing Just Answer my problem they were able to connect me with a technician that was able to diagnose what the problem was and provide a solution including the necessary parts required to fix the washer. I will use this service again!

Date of experience: November 3, 2025