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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Had trouble completeing the name correction process. I was able to understand how the process worked. I hope to receive my Medicare card with my correct name
I was happy to find a hearing ear on the chat of just answer. The immediate response and serious taking of me was a help an sich. My problems are not over, but you helped me take a big bump. Thank you.
AI section very detailed. A little disturbing when you have previous experience and you want to get to the end.
Tech section a little repetitive and a little misleading by giving you a contact location to complete your request without indicating you need or do not need to advise your result.
I was leary about putting in my credit card, but within a minute, the tech was calling me to walk me through my SD card formatting issue. He literally told me the simple steps and it was fixed immediately! He was very calm and kind, and spoke English clearly. I will use this service again!
Much better than I anticipated. Chatbot was great and asked direct questions and provided direct answers. Don wha was the live expert on the phone provided straight questions and clear responses as well as recommendations.
Moses found the problem quickly and solved it for me. In todays world that is a welcome outcome.
Thanks to Moses
Thank you Bryan
Requested a private room upon arrival at facility.
I was told upon admission that there was no private rooms available.
A white male patient was admitted afterwards and was given a private room and was charged less than I was charged with a double occupancy.,
I went from anguish to relief in a matter of minutes with the information provided by Dr. Basu. He was very thorough in asking questions, so I was very confident about his diagnosis and what to look out for in the coming days.
Great site! It's very comforting to know you can access immediate expert advice from your own home with a few clicks.
Thank you!
After a quick online chat about the basics of your cat and your concerns, I received a call very shortly after. The doctor was super helpful and addressed my concerns. And seemed very genuine and happy to answer any questions.
Highly recommend.
We were looking for a second option for some strange episodes out dog was having, and we got a lot of very helpful information - far more than what we had received from the actual vet. We now have a path to move forwards knowing we are doing the best form our dog.
Naplaćene mi je usluga koja je promovirana kao besplatna. Tražio sam povratak uplate na moj račun. Još nisam dobio povrat.
I kept getting envelop paper jams on my pretty new HP color printer 3301. Tech Haritha was familiar with the device and this fairly common problem due to HP design flaws. NowI can clear the annoying too-often recurring issues. Haritha was patient and clear in his explanations. Good job!
I'm reluctant to try these things but this was a great experience. Chad was very knowledgeable, polite, and helpful. I recommend this service.
I had specific question about how to figure capital gains tax for sale of inherited property—could cost basis be adjusted based on property tax and cost of maintenance & repairs—and the tax professional was able to give me a good answer.
I found this service by chance. They were very quick to answer their chat feed. They gave me the answers I needed and were very kind and comforting. They seem to be very knowledgeable. I really appreciated their help.
Questions about my condition were asked direct to the point and were built on each other which lead to the answers which helped me deal with my sickness.
I was completely satisfied... I acted upon the advise I was given and now I am on antibiotics...
It would have been nice if I ha been told upfront about the $90 charge... is this monthly or yearly?
I was about to give up on my entire situation this website was my last shot at getting some general information about a very specific topic with a potentially life changing outcome. My attorney followed through with so much attention to detail and specifity that I am 100% confident in my future.
Answered my questions promptly
Provided info I could use to better decide if I could manage my dogs problem without going to the vet
I am glad these on-line Services are available
I was so worried about getting the problem solved, because of my mistake of trying to be successful at doing something that I had never done before.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care