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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My vehicle was having fuel delivery issues. I was on the road andtrying to get home to my family for Thanksgiving. I am not a diesel mechanic but Casey's knowledge direct, confidence, and patience with me helped me get tbe job done. Back on 5ne road tomorrow. Thank you.
My little dog ate a grape, and with it being a holiday weekend, my vet was not available. I called JustAnswer and was connected with Dr. Porter who walked me through what I could do at home, what symptoms to look for, and appropriate follow up care with the vet.
I had a bit if trouble understanding the representative due to his accent, but he was patient and articulate so that I was able to understand what he was saying. I was able to resolve my issue with his help and actually understand the process.
The phone call was amazing! Very insightful, intelligent advice. Would no doubt go back to her. Although, I'm just getting charges that are unclear to my account from JA.
The call back process was a little wonky.
Esteban called in his cell quickly, trouble-shoot the issue and explained the situation clearly. Esteban was friendly, patient and so helpful! Thanks.
My microwave stopped heating properly, and I reached out for help. The technician, Terry, clearly explained that because the unit is less than a year old and operates at 1200 volts, I would need to contact the place where I purchased it so they can send someone out to service it under warranty. I appreciated the honest and straightforward information, as it saved me time and helped me understand the next steps. Overall, my experience was helpful and informative.
I was able to pay for the service via Paypal. The bot contacted me to the tech. I described my issue and it was resolved by reinstall old cartridges and purchasing new HP brand toner cartridges due to my printer is locked and only recognizes HP products.
We had to determine if we should buy a new microwave or repair. He checked and unfortunately the parts aren't available, so our decision is made
What a great experience! In a matter of minutes I had my elderly mother's flip phone working and operational. My technician was kind, professional and knowledgeable. Did not expect the process to be that easy to interact with. It is now another tool for interactive solutions and problem solving!
As an appointee POA, didn't really know how to proceed or what area of law our issue was associated with. The answers were direct and clear to the point. It was sound advice and helped immensely in moving forward.
My LG dryer was cutting off way before the clothes were dry. There were indications that one or more of the thermostats needed to be replaced. "Adam Electric" helped me determine this resolution and provided me with not only the online site for service and owner's manual but also the LG Warranty phone number in case my dryer was still under warranty. He was very personable and professional. I was very impressed with the level of assistance provided. Thank you for being there for me.
Our dog ate human meds off the counter. We needed quick and thorough advice. This service was quick, thorough & professional. The Vet we spoke to was knowledgeable & compassionate. We highly recommend.
The code was FP. Rob the HVAC Tech said it meant Freeze protection. Long story short, the AC unit auto turns on Freeze protection when it gets cold to protect the interior coils in my unused 4 season room. I didn't need to do a thing, but the the re-assurance was great.
Over the years I have used JustAnswer for a variety of issues that I needed clarification on. JustAnswer has a great platform that is easy to follow and the professionals have always been, well, professional.
I used the legal service from Just Answers and it was well worth spending the initial fee to quickly get with someone who provided a really good base for us to begin. Legal Eagle was fantastic and based on his advice, we're pursuing additional resources.
It was nice to be the new kid on the block not knowing of anything of what I was about to concquere or what I was up against. They immediately jumped on my side made me feel right at home let me know I was in this at no fault of my own and the purchases I was up against, well, what can I say. They weren't my purchases but they were using my money. The first started to roll. And the made me believe in myself not to forget that the Fraud audience is on my side. Because these things just so happen to happen.
I was concerned about taking some medication and my concerned was taken care of. I would consult this Doctor again. Thank you
Mohammed was very thorough and patient. Since the problem was an intermittent one, there is no way to tell, for a while, whether it has been fixed. But we did secure a loose power board which may have been my issue. Very happy with this experience
Immediate response from my submission for counsel and Mike Phillips was able to clearly explain the options for pursuing legal action regarding my case. They also provided appropriate resources. Their communication was caring, concise, knowledgeable and appropriate.
Great service. I would recommend it to anyone looking for some immediate clarification on legal matters pertaining to employment.
I gave the vet the size of my dog how much chocolate was consumed and they told me what to watch out for and when I should go to the vet. They made me feel a lot better afterwards
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care