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JustAnswerReviews 20,912

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,952
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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Quick service
February 22, 2026

The tech helped me identify the problem quickly. I need a power supply to solve the issue, so it will take most of the day to see if it works.

Date of experience: February 12, 2026
Sri Lanka
2 reviews
0 helpful votes
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Very thorough
February 22, 2026

Robert was very kind and helpful. He also asked a lot of questions so I could actually find out what was wrong with the water leak and where it originated.
Thank you again for this service!

Date of experience: February 12, 2026
Florida
1 review
0 helpful votes
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The veterinarian, Dr. John, responded immediately and was very thorough. He matched my level of concern and provided real answers. I will definitely use this service again.

Date of experience: February 12, 2026
Delaware
1 review
0 helpful votes
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After contacting, then they responded quickly looked up all the medications as well as the weight of the dog and said it would not be fatal. What would impair his energy then followed up a few hours later and was available if needed.

Date of experience: February 12, 2026
Brazil
1 review
0 helpful votes
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Duvidas
February 22, 2026

Nao conseguia entrar em contato com o consulado. Pesquisando enco trei a doutora q respondeu as questoes. Pelo q fiquei grata de encontrar um canal. Obrigada

Date of experience: February 12, 2026
Washington
1 review
0 helpful votes
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The audio was not functioning
February 21, 2026

The experience was excellent and very helpful and quickly resolved through the chat option and the call a few minutes later from the technician. The technician pinpointed the problem quickly and helped me resolve it quickly.

Date of experience: February 11, 2026
Washington
1 review
0 helpful votes
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Perfect experience, thank you
February 21, 2026

I had an inquiry about a very serious legal matter. One of the clearest answers online led me to this app and it changed my life. The app itself does just as it advertised. User friendly. No ads. It's not over priced. It's clear communication. After downloading I got to ask my question to an attorney who answered everything politely and with concern. I got quick replies and follow ups. I was not over prodded with personal info and the way he explained I could understand. The information was factual. It was the first relief I have had in a long time. Sometimes it's all you need, just an answer. Perfect experience thank you.

Date of experience: February 6, 2026
New Jersey
1 review
0 helpful votes
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The experience was solid, but I think the person responding was multitasking and thus the info I requested took quite a while to be sent to me.

Date of experience: February 11, 2026
New Jersey
1 review
0 helpful votes
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Eviction Processes Advice
February 21, 2026

I am being evicted and the scheduled date for the civil service lawyer to come is "After 5pm on February 11th," so in other words, be out of there by 8:30am Feb. 12th (Friday morning) I was just sort of googling what my chances of him not coming tomorrow and me having the rest of the weekend to find moving help. I answered some questions on just answer, paid 5 bucks and a lawyer called me within 5 minutes to advise me. He was very personable, empathetic, and knowledgeable. He also made his info available in case I had other questions and needed to reach back out to him specifically. I really wish I came across this before going to court bc they would have prepared me and probaby even asked the mediator info via speaker phone.

Date of experience: February 11, 2026
Texas
1 review
0 helpful votes
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Outstanding Service
February 21, 2026

My panasonic cordless phone was not working completely. When calling out, the person on the other end couldn't hear me. The JustAnswer person, Chris, offered an immediate solution that worked. He understood the issue and had the solution, and this is most helpful.

Date of experience: February 11, 2026
France
1 review
0 helpful votes
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Tik tok ongemak
February 21, 2026

Jullie dienst luistert en zoekt een oplossing binnen de mogelijkheden die we als mens hebben.
Jullie geven raad, ok ja, soms duurt het wat voordat jullie reageren, maar iets op zoeken heeft nu eenmaal zijn tijd nodig. En het is nog steeds zo, met twee mensen ben je sterker en heb je meteen een breder denk veld en grotere slaag kans op succes. Nu in dat geval hier bots ik tegen een muur van onwil vanuit tik tok, zo voel ik het toch, eerder een reactie van " los je probleem zelf op " en juist dat gevoel heb ik bij jullie heel zeker niet. Ik heb nu al de ervaring mogen hebben om drie verschillende mensen te horen - lezen en eerlijk, allen heel gedienstig en rustig. Dus ja dank, mijn probleem is nog niet opgelost, maar de aanhouder wint.

Date of experience: February 11, 2026
Texas
1 review
0 helpful votes
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Two W-2's Trouble
February 21, 2026

Had same problem last year which brought about warnings and error messages and didn't slow me to file my return on line.
So I'm planning for 2025 and came to "Just Answer" and got the solution to the issue.

Date of experience: February 11, 2026
California
1 review
0 helpful votes
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Great job
February 21, 2026

The technician was very helpful with my job. He walked me through the app and got my phone and tablet hooked up to the printer.

Date of experience: February 11, 2026
Delaware
1 review
0 helpful votes
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Dishwasher not working
February 21, 2026

Austin was extremely helpful and knowledgeable. Able to bring up error code and what part I would need to fix issue and where to get it. Thank you Austin!

Date of experience: February 11, 2026
Ohio
1 review
0 helpful votes
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Knowledgeable
February 21, 2026

The lady I was first connected was very nice and polite. The technician was very knowledgeable. He walked me through the steps I needed to do. He was very patient.

Date of experience: February 11, 2026
Florida
1 review
0 helpful votes
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Positive Experiance
February 21, 2026

Had a problem with a brand new motor that was bad from the factory. I was correct in all my assumptions but due to the fact that I'm NOT an expert I was second guessing myself. I needed that expert opinion to be able to return the motor with confidence that "It wasn't me".

Date of experience: February 11, 2026
Virginia
1 review
0 helpful votes
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Need help? Try "JustAnswer"
February 21, 2026

I had a laptop just quit with a black screen. I used the chat feature and after some time both I and the tech decided that the laptop was not going to turn on. I'm satisfied that it was not a problem that could be fixed.

Date of experience: February 11, 2026
California
1 review
0 helpful votes
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I can now sleep tonight
February 21, 2026

I have a newer foster pup who possibly got into some eucalyptus so I was concerned about that since she had thrown up this evening. The vet went over time frames, symptoms to watch for. She basically put my mind at ease that she should be fine. Still need to keep an eye on her, but now I will not be up all night worrying about it since she has passed the general danger zone timeframe.

Date of experience: February 11, 2026
California
1 review
0 helpful votes
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Confused Grandma
February 20, 2026

You made my day! By giving me a great experience with your help I like the idea just answer was their to walk me thru my ordeal

Date of experience: February 10, 2026
Kenya
1 review
0 helpful votes
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The technician that was assigned to my problem was very knowledgeable and took me step by step in diagnosing the initial issue and fixing it. He asked for all the components I had (model numbers) and helped me re-wire the whole system till it started working again.

Date of experience: February 10, 2026