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JustAnswerReviews 19,163

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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4,508
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Missouri
1 review
0 helpful votes
Follow Rachel and Agnes the Boston Terrier W.
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My dog is going to be okay!
January 18, 2026

I came home to a very sick dog: blood, vomit, diarrhea.
I wasn't sure if I needed to go to the emergency vet or my regular vet, if either.
I was advised to take her to urgent care for tests, imaging, fluids, etc. and to update him on the appointment. I really appreciated that he cared enough to know how the appointment went.
After talking to the vet here, and having labs and imaging done, it was determined that it was likely acorns from the yard causing her GI upset. I didn't know they would make her so sick.
She did indeed need fluids to combat dehydration and some medication.
I'm very relieved that she is going to be okay.

Date of experience: January 8, 2026
Kansas
1 review
0 helpful votes
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The Dr. answered all my questions and was very patient and knowledgeable. Gave me the information I needed to hopefully get my chick back to normal. I was skeptical at first about using these online forms, but I am relieved to know it is affordable and the veterinarian was friendly and quickly helped me with the information I needed to help my chick.

Date of experience: January 8, 2026
Florida
1 review
0 helpful votes
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@LawEducator is the GOAT
January 18, 2026

I had a myriad questions. The answers i received were thorough and extremely easy to understand. The facts matter to me rather than feelings. I will continue ue to use LawEducator for all my immigration, fraud, coercion, domestic violence issues. He answered every question, gave me logical steps and legal references and assistance entities to refer to. Thanks so much. I feel much more competent and assured

Date of experience: January 8, 2026
Texas
1 review
0 helpful votes
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Need a doctors note
January 18, 2026

The doctor was great, the assistant asked all the right questions. The problem is before I began this. I asked if I could get a doctors note. At the end, I asked for a doctors note and was told I could not get one. So this entire experience was invalid.

Date of experience: January 8, 2026
New Jersey
1 review
0 helpful votes
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I would like to be able to print our conversation but did not see that feature. The technician was polite and knew the product. We will see if the information worked.

Date of experience: January 8, 2026
France
1 review
0 helpful votes
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Bon
January 18, 2026

M'a indiqué ce que je pensas déjà vue l'age de ma machine(j'espérais un miracle)

Date of experience: January 8, 2026
Texas
1 review
0 helpful votes
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Refund for 2025
January 18, 2026

Rick was a very kind, considerate and very knowledgeable.

Date of experience: January 8, 2026
Alabama
1 review
0 helpful votes
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Need 2099 mailed
January 18, 2026

Good. I understand I should be getting a copy of my 1099 mailed Feb 1. That should work as my documentation for my BCBS MRA benefit I have to apply for. Lots of good detail, and multiple options provided.

Date of experience: January 8, 2026
Ohio
1 review
0 helpful votes
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Unexpected inheritance.
January 18, 2026

I unexpectedly inherited a. 32 Cal, H&R revolver about which I knew nothing. Using the chat line every bit of the information I asked for was supplied in detail and in a reasonable amount of time. What certain details of the gun meant, date of manufacture (1906), everything I needed. Should I ever need such help in the future I'll certainly be back.

Date of experience: January 8, 2026
Kansas
1 review
0 helpful votes
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Kenmore Upright Vacuum Cleaner Repair
January 18, 2026

The cord had pulled loose (or broken) where it entered the vacuum. I needed help figuring out how to access the wiring at the cord entrance, so I could remove the broken or loose end of the cord and reattach it. JustAnswer connected me with a technician who gave me some helpful tips, and I was able to get into the body of the vacuum and access the wiring compartment.

Date of experience: January 8, 2026
California
1 review
0 helpful votes
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Answered my question
January 18, 2026

The tec was very helpful and checking my order and explained how I was able to check my self on the app. It's in packing now and was in the begainig mode to clarify its the item items where good for the next descriptions.

Date of experience: January 8, 2026
Texas
1 review
0 helpful votes
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Great Explanation
January 18, 2026

Very thorough explanation of diabetes in animals and the signs to look for and the ones to monitor yet not be overly anxious about. Learned more in that brief conversation than weeks at our local veterinary hospital.

Date of experience: January 8, 2026
Georgia
1 review
0 helpful votes
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Klarna
January 18, 2026

Was trying to find out about the different options for making payments so I kept having trouble trying to get through and then the just answer came in to assist I had never heard of the site before so that is why they contacted me instead of me contacting them and that is that

Date of experience: January 8, 2026
Florida
1 review
0 helpful votes
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Satisfied Customer
January 18, 2026

Excellent Customer Service and Harold was very knowledgeable and kept checking on me until the problem was resolved.

Much appreciated

Newt

Date of experience: January 8, 2026
California
1 review
0 helpful votes
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Courtney S was very knowledgeable and quite personable and as well as considerate of my circumstances. It was greatly appreciated.

Date of experience: January 8, 2026
Georgia
1 review
0 helpful votes
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Great Service!
January 18, 2026

I had never heard of this type of legal service before. But, I'm very impressed with their patience and professionalism that helped me to formulate a working game plan for my problem! More should know about this format!

Date of experience: January 7, 2026
South Dakota
1 review
0 helpful votes
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I would recommend this to anyone
January 18, 2026

I was paired up with Rob and we were both on the same page he knew what I was talking about yeah hopefully it fixes the problem and I really enjoyed it

Date of experience: January 8, 2026
Ohio
1 review
0 helpful votes
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My 11 year old cocker..., Charlie's harness popped open and he went on a run in the woods 5:30-10:30PM night before last. Right before he came in, he ran by the door full speed. Since then, doesn't want to move, urinated once, no poops, 1 small meal soft food, only one good drink. I carried him outside 5 times, he struggled to walk back in. Alert watching birds for hours. No wincing on examination. Did he just overdo it? Or do I need to take him to the ER now at 6:30am? I was advised to give him a couple of baby aspirin with food and see his regular vet ASAP. I'll call soon as the office is open. It was worth the $65.00 to put my heart at ease. My little buddy means the world to me!

Date of experience: January 8, 2026
NL
1 review
0 helpful votes
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Until you find the Expert
January 18, 2026

I just never gave up until I found an expert, whose opinion matched my thinking, as to how I am going to handle the issues.
Relevant stepped I overlooked were mentioned in the expert advice.
So I am going to use the advice as reference document, moving on to next action.
Thank you

Date of experience: January 8, 2026
Texas
1 review
0 helpful votes
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Just what I needed
January 18, 2026

Dr Javid encouraged me to go to ER and explained why. I did. He was right. ER did exactly as predicted and it was important to go so the infection could be stopped.

Date of experience: January 8, 2026