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JustAnswerReviews 18,743

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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California
1 review
0 helpful votes
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Dr Dago read carefully my medical reports and was very keen to ask any related question to my emergency case (I have class 3b CKD (chronic kidney disease), enlarged spleen, gallbladder Stone, fatty liver, diabetes type 2, mild duodenitis, hiatal hernia hill grade 3, moderate erosive gastritis, Barrett's esophagus, another hernia in my left lower abdomen below the underwear line)bikini line for women)
he provided quickly but accurately well balanced expert advice, especially he took his time to understand my very complex health situation and my psychological and emotional stress

Simply said he delivered, carefully crafted advice with sincere pation

Date of experience: January 1, 2026
Minnesota
1 review
0 helpful votes
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I'm glad I called.
January 10, 2026

He knew the problem, right down to the tricks in removing the wiring harness lock (a peculiar redundancy). He was also right about the likelihood of availability of the part. I picked up the new MAP sensor this morning, installed it, and each of the symptoms I described were gone!

Date of experience: December 31, 2025
California
1 review
0 helpful votes
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Time and Effort Well Spent
January 10, 2026

My printer suddenly stopped working and kept alerting me to a paper jam. I followed all the technical steps numerous times, and then numerous times again to make sure I wasn't missing anything. Nothing helped and it kept making a noise that sounded as if it was jammed or giving out... but it's generally been in great condition, so I was worried about whether it was time to invest in a new one. I gave in and took time out of my day to focus on it w/customer support which is not always successful. After walking me through all the things I had tried and a few more (updating to the latest software update waiting to be installed - now done, and going in under the computer settings and checking BOTH of my printing queues, a test page was found in one of them which had clogged everything up), my printer is now running again and updated! The 2026 New Year is starting off on the right page (literally)! So worth the time and effort, and I am extremely relieved and thankful! :)

Date of experience: December 31, 2025
California
1 review
0 helpful votes
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Mixed Bag
January 10, 2026

The first tech I spoke to was an oriental (?) woman. I had a great deal difficulty understanding her. We accomplished nothing. She seemed very anxious to get off the phone and told me she would send some materials to me that I could review to determine my problem and that she would call me back. Shortly thereafter I received a call from George. He obviously knew what he was doing and was a skilled interviewer. During our discussion I recalled having recently changed the password for my router which got us zeroed us in on the problem and he skillfully led me through the complicated process of resetting it.

Date of experience: December 31, 2025
Pennsylvania
1 review
0 helpful votes
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Cat licked garlic parm wing
January 10, 2026

My savage little cat son Tyson licked one of my garlic, Parm butter, wings! Of course, when you look it up online, it basically says your cat's going to die immediately! The call from the vet reassured me that I did not need to panic.

Date of experience: December 31, 2025
South Carolina
1 review
0 helpful votes
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Helpful Response
January 10, 2026

I posed my proble and very quickly I had a response to my inquiry. I was asked what the issue was for which I was needing help. Quickly, I was aligned w/ an appliance expert in my problem area. His solution to my problem was offered w/ two solutions. Every aspect of my association w/ JustAnswer couldn't have been better. Thank you, Susan Oren

Date of experience: December 31, 2025
Illinois
1 review
0 helpful votes
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Excellent
January 10, 2026

I have been very anxious about retirement. I had tax questions about my Social security. Jacob answered all my questions to the point that I feel completely comfortable with my future plans. He was kind, and advised me in a very clear, friendly, professional manor. I am so grateful to have found this site and advisor.

Date of experience: December 31, 2025
Georgia
1 review
0 helpful votes
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The vet called me almost right away – within a couple minutes of my logging in to your site. She asked all the relevant questions explained everything so well, there was a potential toxicity issue – she even did calculations based on her weight to help ease my mind. We've been dealing with another issue that could be affected by this toxicity – potentially – she gave me helpful information for this, too! I love your service – it's wonderful that you have such confident smart and kind Vets!

Date of experience: December 31, 2025
South Carolina
1 review
0 helpful votes
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Very satisfied
January 10, 2026

The mechanic understood the issues I am experiencing with my vehicle and a very clear and straightforward diagnosis and how to fix the issues. I will definitely use Just Answer again and definitely recommend this site. B

Date of experience: December 31, 2025
Texas
1 review
0 helpful votes
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The experience from start to finish was incredible. This was my first time using JustAnswer and I have to say, as a homeowner this service is essential unless you don't mind spending hundreds if not thousands of dollars getting someone local to come out instead of you just rolling up your sleeves and getting your hands a little dirty. I will 100% be using JustAnswer again and for HVAC issues like I had this time, I would 1000% recommend "HVACtech". He's the best, thorough, and quick!

Date of experience: December 31, 2025
Wisconsin
1 review
0 helpful votes
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Happy Backyarder
January 10, 2026

I was just wanting to change spark plugs & couldn't find them. All I had to do was pull off the top cover(mech. On phone) & he described where the coils are & how to remove them, to uncover the plugs.

Date of experience: December 31, 2025
Illinois
1 review
0 helpful votes
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Competent
January 10, 2026

My tech got into my computer and within 5 minutes had rectified my problem. It's nice to run into people who really know what they're doing

Date of experience: December 31, 2025
North Carolina
1 review
0 helpful votes
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Amazon return instructions
January 10, 2026

Very helpful from the start, until I found out I can return the item at our local Staples. I terminated the chat. Ibrahim was delightful.

Date of experience: December 31, 2025
California
1 review
0 helpful votes
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Still need help
January 10, 2026

I was given great advice and am in the process of collecting evidence for my case. However, my case is far from resolved, and I will definitely need additional help after I get the information I need from my ex. IF I get the information I need from my ex. I will probably wind up representing myself in court because I can't afford an attorney.

Date of experience: December 1, 2025
Arizona
1 review
0 helpful votes
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The tech was very knowledgeable. He tried different ways to solve my problem although he was unable to solve my issue. He gave me other resources I could try. The only reason he was unable to resolve my issue is because I needed to replace a part.

Date of experience: December 31, 2025
Nevada
1 review
0 helpful votes
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Great info
January 10, 2026

Not able to get my dog to a vet because of the holiday, so the Justanswer vet gave me some over the counter things to try so I don't have to pay for an emergency vet visit.

Date of experience: December 31, 2025
New York
1 review
0 helpful votes
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My Master Tech Scott was helpful and professional. He helped me understand the root cause of my stains and recommended solutions to try. I feel hopeful that Scott's solutions will help to mitigate or eliminate the stains.

Date of experience: December 31, 2025
Oklahoma
1 review
0 helpful votes
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Erratic AC issues
January 10, 2026

Worked with Bart, stepped through a variety of tests, determined that we need to do a fairly comprehensive parts replacement but Bart was pleasant and helpful.

Date of experience: December 31, 2025
Ohio
1 review
0 helpful votes
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Excellent service
January 10, 2026

Why do I have a charge for uber* help? Pending charges twice, why? I was told that they should disappear within 3 - 5 days. If still there report it back to uber

Date of experience: December 31, 2025
Texas
1 review
0 helpful votes
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Dr. Mike is the best
January 10, 2026

We needed answers quickly and JustAnswers website was clear and uncomplicated right away. They connected us to someone quickly who happened to be Dr. Mike. He was clearly very experienced but also so empathetic. Thank you so much Dr. Mike!

Date of experience: December 31, 2025