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JustAnswerReviews 19,772

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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I was informed in detail of when checks would be distributed on Wednesdays depending of birth date, and would be able to predict exact date of future payments.

Date of experience: January 20, 2026
California
1 review
0 helpful votes
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I've been working with Scott once again with another marine diesel engine issue. Lack of power, white smokey exhaust. We've been trouble shooting to determine the fix which is still in progress. Scott has been very professional, patient, informative, helpful and more.

Date of experience: January 20, 2026
California
1 review
0 helpful votes
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I was Hoping for a YOU TUBE VIDEO for modern battery charger/jump starter.
But DURALAST does not supply such a modern expectation.

Steven G. Reviewed the DURALAST BC40DL owners manual and texted me the relevant sections.
His EXPERIENCE assure me that... it is easier than seems.

Date of experience: January 20, 2026
Connecticut
1 review
0 helpful votes
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My experience with the chat-bot and then with the social security expert was excellent. My questions were answered quickly and with the exact details I needed.

Date of experience: January 20, 2026
California
1 review
0 helpful votes
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I needed to remove the top load agitator from my Samsung, aqua jet washing machine. It's very difficult to remove the agitator, and the recommendation was to use a product readily available on Amazon. Chat, the technician, was very helpful. He gave an alternative to use zip ties to pull up the agitator, but he also cautioned that removing the agitator can place additional "crud" inside the machine. Thanks for the advice.

Date of experience: January 20, 2026
Spain
1 review
0 helpful votes
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Technical support brilliant
January 30, 2026

I'm a pensioner very nervous of technical equipment. The Technicians help was instant, he was patient, explained issues very clearly and thoroughly. I had many questions. He also found me things I needed and sent me the links. I am very happy and would definitely use this site again.

Date of experience: January 20, 2026
Connecticut
1 review
0 helpful votes
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Great information provided
January 30, 2026

Rob (diesel mechanic/expert) clearly had shop expedience to back his knowledge. He was quick to understand my concerns and able to explain and recommend a solution and/or a work around. He also had resources he sent over pretty much immediately as we were talking. I will review all of it over the next day or so and make an informed decision - thanks to him. I am very grateful the opportunity to quickly connect with an expert.

Date of experience: January 20, 2026
California
1 review
0 helpful votes
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Angelo m the attorney
January 30, 2026

Was very professional excellent information it's going to help me a lot very explanatory use it very very good and professional and I appreciate you and him very much

Date of experience: January 20, 2026
New York
1 review
0 helpful votes
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Helped me troubleshoot in no time
January 30, 2026

JustAnswer was the perfect solution to my problem. I needed troubleshooting expertise to determine if a repair was necessary and to help assess the actual problem. I really liked that the bot ultimately connected me to a real person who gave me ideas and things to try. I was able to get to the bottom of the problem, and no need to call a repair man or stay on the phone a long time with customer service. I will definitely use this service again.

Date of experience: January 20, 2026
Alaska
1 review
0 helpful votes
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Wait was long
January 30, 2026

Michael provided several options to get my Apple Watch back up and running. None of them worked - he sent me to apple support to replace the watch.

Date of experience: January 20, 2026
Washington
1 review
0 helpful votes
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Dog ate chocolate
January 30, 2026

Was worried because my dog had eaten some muffins with chocolate chips. The doctor assured me that at my dog's weight and the amount eaten, he would be OK. He did some research before answering me.

Date of experience: January 20, 2026
Florida
1 review
0 helpful votes
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Great professional consultation
January 30, 2026

Dr Brazzell assisted with a consultation on my dog's ongoing paw infection and itchy skin issues. He provided me with excellent insight and advice on how to solve this recurring problem so that he can get off the infection and prescription cycle.

Date of experience: January 20, 2026
North Carolina
1 review
0 helpful votes
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Insignia warranty
January 30, 2026

My mother has been experiencing issues with new insignia tv. I received a call after asking for a call for the issue. They told me some things I needed to check out and where to go from there, very helpful and very pleased with talking to them

Date of experience: January 19, 2026
Canada
1 review
0 helpful votes
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Great advice from exotic vet
January 30, 2026

Needed some advice about transporting my sick leopard gecko to a clinic and the vet was very helpful and gave me the peace of mind that I needed. She was friendly and very knowledgeable.

Date of experience: January 20, 2026
India
1 review
0 helpful votes
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It was good, I needed a way to identify what ads strategy will help me get best sales and brand presence in Indian streetwear market and the expert suggested A/B testing and also how to compare and select best strategy from the output.

Date of experience: January 20, 2026
Colorado
1 review
0 helpful votes
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Helped clarify my situation
January 29, 2026

I was needing some procedural advice on an upcoming eviction hearing. I was given a very clear understanding of some of the local laws and typical court procedure.

Date of experience: January 18, 2026
Maryland
1 review
0 helpful votes
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My experience was good. Talking to Chatbot Pearl was not a bad experience. She collected my necessary information and inquired about my concerns. What I liked most was that I was able to have the choice to continue to chat with a lawyer or receive a phone call. I chose the phone call, and I felt very relieved to have a conversation with a person who was able to answer any follow up questions I had after she prepared me from my original email chat. The call went smoothly and I feel better about next steps in the process. Just Answer did just what it implies... good job!

Date of experience: January 19, 2026
California
1 review
0 helpful votes
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I had several questions regarding an old shotgun that I *******@PeteS1003 not only answered the questions that were specific to the firearm, but he was able to provide additional information to validate details of the story by which my grandfather came to possess the firearm.

Date of experience: January 19, 2026
Tennessee
2 reviews
0 helpful votes
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About Someone's estate for parent
January 29, 2026

I was having problems with some siblings over my father's estate that I'm over and they answered everything I needed to know and what I needed to do thanks they answered a lot

Date of experience: January 19, 2026
Illinois
1 review
0 helpful votes
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The expert patiently listened
January 29, 2026

The expert patiently listened to my explanation and then helped me walk through some options and narrowed down the possible solutions and finally suggested an inexpensive device that might solve the issue.

Date of experience: January 19, 2026