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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Chet was very good. He helped me as far as he could, but gave me all the further information I would need to help me with this problem very nice and professional.
Th expert was very knowledgeable and understood my issues. He gave me the correct channel to proceed with resolving my card situation. Thanks to Chris!
Dave provided great tech support and was extremely helpful. He was very patient with me. I am disappointed that I was charged $45.00 when I was told it was only $5.00 that was fully refunded able.
Can you tell me why I was charged that amount?!
Going from a light fixture with a fan to just a plain light fixture meant there were extra wires in the box. Initially, the light switch did not work but Franklin figured things out, I reconnected the black wire and all is good now.
With the little information on hand, the Sentry tech was able to research documentation and provided the required instructions for changing the combanition. The support was accurate, timely, and responsive... very pleased.
Fast efficient answered all my questions and asked me pertinent questions to help identify the picture. Their answer sounds correct
My technician did a super job of giving me great detail about my concern. He was very patient with my questions. I would highly recommend "Just Answer" for resolving technical issues! Great job Richard!
Shrinivas, the technician, guided me through the complex process of wiping two old iPhones, an old iPad and a 15 year old Toshiba laptop. The process was quite complex but with his help I was able to clean the machines, save old files and enables to securely have them recycled.
My 5th wheel has been sitting for 2 years and I needed to move it. After hook up as I started down the road the breaks began to smoke on the trailer because they locked up. What happen was my 7 pin hook up on my truck was sending a false engage message to the trailer. Randy the mechanic I spoke with was outstanding.
I could not find my oven cleaning instructions. The customer service staff was very kind and helpful. She connected a repairman with me and he was kind, knowledgeable and he talked me through the steps. It took less than 10 minutes.
When my dog ate something toxic, I was able to get an immediate response from a vet on what I needed to do and what to watch for. I was able to care for my dog at home, saving a me the cost of a huge emergency vet bill. Will definitely be using again!
I was surprised by how fast the response was, especially from a very knowledgeable physician. A specialist, no less. He addressed all my questions thoughtfully and allayed my fears, He treated me with kindness and respect, explaining his thoughts and answering all my questions. I will definitely use this service again.
Legal Beagle asked all the right questions, and came up with a reassuring response, along with a draft note to help me keep resolution of my problem moving along.
I needed help to find a doctor. Her suggestions were spot on. She asked clarifying questions and her suggestions were realistic and doable.
I needed help with a potentially legal matter. TJEsq was great. During the chat I received a call from the company in which I am having the issue. The information from TJ was right in front of me and helped greatly as I communicated clearly and directly with the business. What a difference!
After putting new ink cartridges in my printer, it would not print or copy. Your tech was very helpful. I think he should be told how helpful he was and what a good rating he got.
I live in totalitarian Slovenia. The security agencies keep my family under surveillence at home and abroad. It is almost impossible to escape the regime of Milan Kučan.
I got a complete answer to my question. Not only did I get an answer to the value of my price but also a history of it. I'm very pleased with the appraisal.
Speaking with the veterinarian, I discovered that my kittens behavior can be controlled. I have to provide some vertical habitat for him and I have to give him a herbal medication.
My dog had ingested a kids modeling clay, in which the ingredients of the clay were not available on the box or online. He recommended that I take my dog to an emergency vet asap to induce vomiting to prevent GI obstruction. At the ER, they agreed I made the right choice. Doggy is fine, other than receiving my anguish at his questionable choices.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care