JustAnswerReviews 18,836

I subscribed to someone in a You Tube while watching a video on an electrical issue and then received a message later in the day on how I was doing with my electrical issue. I engaged and opted in for JustAnswer assistance as I was at a dead end. It became an electrical challenge from hell with 6 GFCI receptacles in our kitchen and I wanted this down to the code mandate of 2 circuits after we replaced our countertops and back splash. They hunted down Joetheexpert and he walked me through two solutions, and told me why what I was trying to do would not work. His advise made perfect sense and by the end of the day we finally finished the job and completed a great makeover in our kitchen.

The person I dealt with pointed me in the right direction as I was panicking after I'd wipe all information from my mobile. This, of course, also wiped my protection. I knew I had an account but was unsure how access it. They just gave me a little push and I was able to access my account. It was all good from there.

Normally try to fix something through chats and what nots, reveal no answers or help. But, JustAnswer was great. Spoke with a live person (Jarid). Within just a couple of minutes he was able to help me fine the problem and fix it. Literally took only a few minutes. I'm totally satisfied and know that if I have problems or issues in the future, I will definitely use "JustAnswer"!
Thank you

The software is clunky and I was afraid I would have to start all over. I thought contact info should have been presented upfront to reduce user anxiety.

One clear direction in the technician's explanation made all the difference. I had been following the instructions on packaging and online videos but his wording made the difference. Great service

We needed answers as to how the new harmonization law works between Canada and the US. The answers we received were clear and very beneficial.

Luke was a great help in diagnosing the issue with my mini split. I did not know what the error codes meant, and he well-explained, diagnosed, and walked me through how to re-start the unit.

I have two basic features in a 2017 Ford car that I love that MB has decided are "safety hazards" in their cars. 1) MB doesn't allow the user to set the seat positions using the key fob when the doors are unlocked. It requires that you stand (in the rain!) and hold the seat position button - - a process that can take 10+ seconds of holding the button! 2) The headlight auto dim feature won't allow me to override and reset the high beams. You must hold the temporary high beam lever back to return to high beam. In a situation where there is no traffic but a lot of ambient bright lights you can't reset the high beams. These are so-called "safety" features that make absolutely no sense in the real world.

Had a bad fall and ended up with what I figured was just a very bad sprain in my ankle with pain radiating up through my calf 2 weeks ago. Doctor made me feel comfortable that I was doing everything that I was required to do medically allowing me to relax.

I called their number about 10 o'clock at night hoping for quick advice on glucose levels. I was connected to Dr. Li very quickly, she listened to all I had to tell her, and made perfect sense of it. She spotted the problem right away, and gave me confident advice on what to do. Her direct, and warm manner was very reassuring, and she was very patient as I made sure I understood what she was telling me. I felt I was in good hands with Dr. Li, and I appreciate that she knew what to do to help me. I know I could try this service again and get the same success and reassurance.

My car's battery light came on, at night on a Saturday. I asked JustAnswer how to diagnose the problem. The mechanic gave me a very thorough answer.

My Range went into an error code and I chose Just Answer after locating on the web. After a quick chat explaining my problem and the Model/Make of my range, I was assigned a technician, Dino. Dino asked a couple of questions and gave me an answer. As to what caused my problem. I do have to call for repair, however, I know how to proceed now. ALSO. The error at the range was causing a loud audible alarm, and Dino explained that I needed to shut off the range at the breaker... thank you! The only concern I have is having to give them my credit card number - and how to stop further monthly billing.

I received a call from someone identifying themselves as from McAfee and that my firewall was down and not working. My JustAnswer technician walked through my issues, asked a number of questions for clarification, and made quick summary and recommendations that were a relief to me. Thank you.

Great not to get a run around from companies that would not sell you parts but make the unit you have!
One might be smart enough to do this you self they rather send you to an expensive contractor that no always works out...
Great to know about this service I will be back!
Sven

Debra was excellent at answering my question in a timely manner. She is very knowledgeable in her field and provided great insight on child support concerns. Great service!

SS was not able to help but knew who could. I received a call back within 15" from Brian who identified the problem almost immediately. He suggested I enter my social security account thru ID. Me. I was able to enter immediately

I call they got right on the problem. They told me what to do and if started having seizure then take Bella to Huntsville to the vet. The vet called me I think but my phone never rang. But I had 3 missed calls from them. But any way things turned out ok. Thanks to everyone for their help. I was scared to death but they helped me.

My dog grabbed & ate fresh garlic (when a clove flew off my cutting board, & hit the floor while I was cooking). I was able to learn from Vet that the quantity he ate was not likely significant to be toxic, but was also requested by Vet to re-chat back to him how Jack was doing, after 2 hours just to be sure, which I did. Perfect, & thank you so much!