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JustAnswerReviews 15,989

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,719
This company responds to reviews on average within 3 days

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Nebraska
1 review
0 helpful votes
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If what you're looking for, It will be found here.
November 16, 2025
Updated review

This search for me was very quick and very accurate.Service was over the top, I believe they wanted to find it EVEN more than me. Very Professional from start to finish.Im

Date of experience: November 6, 2025

If what you're looking for, It will be found here.
November 16, 2025
Previous review

This search for me was very quick and very accurate.Service was over the top, I believe they wanted to find it EVEN more than me. Very Professional from start to finish.Im

Date of experience: November 6, 2025
Washington
1 review
0 helpful votes
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Unliveable noisy environment
November 16, 2025

The lawyer did as great job helping me understand my rights as a renter living in an a rental unit in which the extreme noise is harming my health and the landlord has not provided a way to prevent the disturbance.

Date of experience: November 6, 2025
Arizona
1 review
0 helpful votes
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Epson
November 16, 2025
Updated review

It was OK, but my problem didn't get solved. The only helpful thing was they gave me the phone number of Epson, which I could not find so that helped. I did discover that the printer is a lemon. So I returned it to the store.

Date of experience: November 5, 2025
JustAnswer S. JustAnswer Rep
3 hours ago

Hello Cee,

This appears to be a second review from you.

Please reach out if we can assist you further and earn a five-star rating from you!

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645


Epson
November 16, 2025
Previous review

It was OK, but my problem didn't get solved. The only helpful thing was they gave me the phone number of Epson, which I could not find so that helped. I did discover that the printer is a lemon. So I returned it to the store.

Date of experience: November 5, 2025
Pennsylvania
1 review
0 helpful votes
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Service Air bag light won't clear
November 16, 2025

Spoke to Dan. Explained my issue. He walked me thru some information and suggested I purchase a SRS compatible scanner to reset the light.
I ordered the scanner, it will come tomorrow morning and I shall attempt to reset the light.
Very professional. Very good mechanic

Date of experience: November 6, 2025
New Jersey
1 review
0 helpful votes
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Great experience
November 16, 2025

My dog ate a piece of a cookies and cream candy bar and I didn't want to spend money at the emergency vet if I didn't need to. My concerns were addressed perfectly.

Date of experience: November 6, 2025
Ohio
1 review
0 helpful votes
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Quick response. Nerves settled
November 16, 2025

This was a great experience. As my own doctor's office took a day to get back with me, when just answer helped me within 15 minutes, start to finish. I will definitely use as my go to when I need quick guidance.

Date of experience: November 5, 2025
Kentucky
1 review
0 helpful votes
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Excellent experience
November 16, 2025

I have a dog with a skin condition and it seemed to be getting worse, not better. I logged on at 6 o'clock in the morning and spoke with a very knowledgeable vet who gave me all the answers I needed to get my fur baby better.

Date of experience: November 6, 2025
GB
1 review
0 helpful votes
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My Maine coon swallowed lansoprazole
November 16, 2025

I panicked at first but when I spoke to Dr. Irvana she reassured me that my main coon Zara would be ok. Thank you ever so much

Date of experience: November 6, 2025
Virginia
1 review
0 helpful votes
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Eased my mind
November 16, 2025

After being up for a while in the middle of the night/early morning and worried about my dogs condition, I turned to chatting with an online vet before going full panic mode and calling the emergency vet. This site provided me peace of mind enough for me to not freak out, and wait to call my primary vet when they open in the morning. I am thankful I spent $5 for this service versus potentially hundreds rushing to the ER vet during peak hours.

Date of experience: November 6, 2025
California
2 reviews
0 helpful votes
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I think our experience was better than expected, Im a pretty handy guy and got stumped on an issue with our MOtorhome, I couldnt find any You Tube videos (for once) to help me and decided to try JustAnswer. After sharing my issue and answering a few questions, i waited maybe 10 minutes before TALKING with an experienced Technician who gave me what i felt was honest answers based on his experience and good guidence for what to check out and good next steps after that.

Date of experience: November 5, 2025
Ohio
1 review
0 helpful votes
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Expert advice, delivered promplty
November 15, 2025

I had a question regarding some very old backup software. The technician giuded me through some questions, and options for using the backup device, even though the original backup software is obsolete.

Date of experience: November 5, 2025
Massachusetts
1 review
0 helpful votes
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IThge car would not start. I removed the ignition switch and cleaned it. Then I replaced it. Then the ignition would not turn. With the the online techs help, I wiggled the wheel while turning the key and reconnected the battery and had success.

Date of experience: November 5, 2025
Romania
1 review
0 helpful votes
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Totul este in regula.
November 15, 2025

Este prima data cand apelez la cautare informatie in acest mod, acum am siguranta pe ce trebuie sa fac cu mentenanta auto pe care il detin, informatii benefice si concrete.

Date of experience: November 6, 2025
Massachusetts
1 review
0 helpful votes
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Expert "Mike" was terrific
November 15, 2025

We had to decide whether an expensive repair on an old car was worth it. Mike asked all the right questions, gave clear answers, and looked up prices on parts and labor to make sure we knew exactly what to expect. With his help, we can make the call.

Date of experience: November 5, 2025
Connecticut
1 review
0 helpful votes
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Garage door opening problem
November 15, 2025

For reasons unknown the garage door became cocked and would only open 4-5 inches. The Tech described several possible reasons how this could happen and several solutions. He was careful to possible point out several safety concerns. Very helpful all and all.

Date of experience: November 5, 2025
Nebraska
2 reviews
0 helpful votes
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This is the best thing I did for myself
November 15, 2025

I am in an emotional, difficult, complicated, financially bad situation with my employer. It has been years of toxic, irrational, discriminatory treatment. I didn't know where to start. The attorney was able to really hear what I was saying and that is an old feeling I forgot about. She helped me to separate things into smaller parts that I could organize and prioritize. I came away feeling heard and understood, with a direction and a starting point. She even was able to help me figure out what I should and should not do or have while gathering documentation. Thanks you form the bottom of my heart, its been a tough couple of years.

Date of experience: November 5, 2025
California
1 review
0 helpful votes
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Big Relief
November 15, 2025

I was struggling with a matter related to apartment rentals and background checks. Craig worked with me and helped figure out how to proceed. That was what I needed, someone to listen to and help me sort things out.

Date of experience: November 5, 2025
Israel
1 review
0 helpful votes
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אני מרוצה מהשחרות
November 15, 2025

ניסו לעזור שוב ושוב עם סבלנות שירות טוב ממליץ מאוד

Date of experience: November 5, 2025
California
1 review
0 helpful votes
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Inquiry
November 15, 2025

All of my questions were answered except for one thing. The link to use to make a appointment for a meeting with the DMV did not come through with his email. All other questions and concerns were taken take of.

Date of experience: November 5, 2025
Arizona
1 review
0 helpful votes
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It was okayI it wasn't bad at all but it was okay

Date of experience: November 5, 2025