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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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This was a highly complicated issue that they followed up on and I
received an answer that went beyond simply answering my question.
Typed in my problem with my car. Mechanic came on and asked questions then gave me what he thinks may be wrong with the car. I still have to take the car to a mechanic but he told me what type of mechanic I needed, which was extremely helpful. Also having an idea as to what may be wrong with the car also helps so when I take it to the mechanics I won't get shafted.
Yvonne did an amazing job helping me with my Yahoo account. With her assistance I was able to update my billing information! She's
An excellent representative of your company!
I couldn't remove a link to a hacked Facebook profile on my Google business profile. So I asked JustAnswer. They connected me with a technician, he filed a report. Now I have to wait and see if it all works out.
Martin was of excellent knowledge and great help to me. I left conversation more knowledgeable and with a much better feeling on the outcome
Charles was great. He answered all of my questions with clear and concise answers and asked me questions that helped us to narrow down what else I needed.
This was a very quick experience I hesitated having to give my bank card number. I did receive all the information I needed, and I am very satisfied.
I had an issue i was not sure if it would resolve itself or needed medical intervention. Following the advice, I sought medical attention and am now being treated. Calling this service was a smart move. Otherwise, I may have just tried to let it resolve itself, which would not have been successful.
I have a small dog which is a Pomeranian. She had been experiencing severe diarrhea. I did not know what to do so I took a chance and looked up who I could talk to. I was connected with this site as well as a great veterinarian. His name is Dr. Andrey! He was amazing! He answered all my questions. He gave me advice and suggestions that were easy to follow. And he stayed with my case until I needed to take my little Sassi (that's her name) to the Vet Urgent Care. I am thoroughly satisfied with the level of expertise, care, and experience I receive. ๐๐ผ๐๐ผ๐๐ผ๐๐ผ๐
JKEsq. Helped me more than anyone can imagine. I had a judgement against a business. The business refused to pay me. I was told a Writ of Execution that costs $1000 and I do all the work was my only hope of collecting. JKEsq helped me be able to file a document with the court to obtain a court order to force the business to provide me with their financial records. The business sent me a check immediately. The business short changed me on interest, but I finally got the money I was owed. I want JKEsq to get the highest rating you have and to recommend him to others.
Doctors appointments can be three days delayed. For immediate advice I would need to go to the hospital emergency. This way I have received good advice to put my mind at rest and handle the situation in an orderly manner.
I reached out to seek help about a break up with a depressed ex partner. I need some answers and this platform is really helpful. I just want to heal and focus on myself now.
I was dreading doing this booking because I thought I was going through to a call centre. I was so pleasantly surprised. The service was amazing.
Our cat grabbed a Rx pill that was supposed to be for our dog. Dr. Paul assured us that given the dose and the weight of our cat that she would be okay. Such a relief given the Internet sometimes provides conflicting information, and our regular vet seemed to have no definitive answer.
It was very frustrating and time consuming until I talked to Just Answer and he dealt with the problem and provided me answers
I had trouble logging in dur to technical issues. Andy instructed me to either clear cache or use Chrome. I used Chrome, and it went right to product. I need time to review product. I used Quicken many years ago on a CD. Lots of updates.
Just Answer's Support tech gave me the info to fix the problem. The problem company's website did not provide the needed information anywhere.
Kim was awesome. Totally patient looked at the pictures. Helped me diagnose the problem and tell me exactly what I needed to do to fix it.
I did not understand my case or how urgent the matter was. I'm glad I reached out because now I understand what I'm up against
What an extraordinary experience and when I was in panic and pain modes. The panic ceased to exist when the doctor started explaining things in a way I could understand getting frustrated with me if I would tell her I didn't understand something or was there another treatment plan available due to my phobia of xyz she's recommended, and of course there was and she was well versed in that answer to! I don't how to thank her the staff for putting my worries at ease. Job well done, will seek their services again when in need!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real โ I even withdrew a small amount at first โ then one day my account was โunder reviewโ and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought Iโd ever see again. If youโve been scammed, donโt give up โ there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care