business logo of JustAnswer

JustAnswer

Overview

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
+383
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star
Ohio
1 review
0 helpful votes
Follow Jodi V.
Unfollow Jodi V.
Send Message
Share Review
Report Review

Issues with my Chlorinator settings
June 30, 2025

Randy was very knowledgeable and extremely helpful in resolving the issue with my Hayward Aqua Plus chlorinator settings. He has been saved in my favorites and I will definitely be using him again. I highly recommend him to others.

Date of experience: June 20, 2025
Illinois
1 review
0 helpful votes
Follow Mary C.
Unfollow Mary C.
Send Message
Share Review
Report Review

Excellent help.
June 22, 2025

All my concerns were dealt with in a very easy to inform way. However it took quite awhile to get my answer from the vet. That being said, for non life threatening conditions this is an excellent option especially when vets are so backed up and exotic vets are very hard to find.

Date of experience: June 12, 2025
South Carolina
1 review
0 helpful votes
Follow paul k.
Unfollow paul k.
Send Message
Share Review
Report Review

Made my day
June 22, 2025

Every now and again, i have an interaction with someone and it reminds the cynic in me that there still are people who take pride in their work and genuinely want to help you. Charles did that for me today. His knowledge, (obviously gained from experience), helped me solve multiple problems with the service doors in our shop. They were poorly installed, and this i knew, what i didn't know was how to fix them. His bank of knowledge is extremely vast and he kept responding to me, even when i wasnt asking anything. And that meant, he was really trying to solve my problems and thinking about it. So thanks charles. Seriously.

Date of experience: June 12, 2025
California
1 review
0 helpful votes
Follow Jesse C.
Unfollow Jesse C.
Send Message
Share Review
Report Review

Axle popped out
June 23, 2025

I had a problem reassembling my suspension and lining up the ball joint, strut, and steering knuckle. Harold helped me diagnose it and at least now I know what's wrong. He gave me a good recommendation that I'll be working on today. I would call him again if I needed more help.

Date of experience: June 13, 2025
North Carolina
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Send Message
Share Review
Report Review

Question asked, answer given
June 26, 2025

Steven the mechanic was clearly a very knowledgeable source of information. He was able to direct me to where my diagnosis needed to start. Then he was able to provide me with instructions on how to proceed. Now, we are able to get somewhere so he can then expand on what needs to be done next. This has been the best experience when trying to get automotive concerns answered. Well worth joining and letting an expert guide me.

Date of experience: June 16, 2025
New York
1 review
0 helpful votes
Follow James M.
Unfollow James M.
Send Message
Share Review
Report Review

Worth more than twice the price!
June 30, 2025

Shaw was amazing! Knowledgeable, patient, helpful, friendly, impressive. Shawn helped me breathe life into a very old boat. I'm gonna do it yourselfer, but I need help from experts. Sean is the expert I needed when I needed them!

Date of experience: June 19, 2025
Oregon
1 review
0 helpful votes
Follow Nina O.
Unfollow Nina O.
Send Message
Share Review
Report Review

Great lawyer very knowledgeable
June 23, 2025

I was very confused regarding my brothers legal rights, needed a lawyer who is knowledgeable about immigration laws in a foreign country Blake answered all my questions he was very professional and understanding Thank you

Date of experience: June 13, 2025
New York
1 review
0 helpful votes
Follow Lauren D.
Unfollow Lauren D.
Send Message
Share Review
Report Review

Impressed in so many ways.
June 15, 2025

The process was extremely user friendly and the rapid responses were an absolute relief. CJ was nothing short of incredible. Inquisitive, attentive, and great at explaining and clarifying the information. I never thought a stressful call like this would lead to me not just smiling but feeling better about humanity!

Date of experience: June 5, 2025
Utah
1 review
0 helpful votes
Follow Judy O.
Unfollow Judy O.
Send Message
Share Review
Report Review

I didn't push the hazard button!
July 2, 2025

Yellow flashing signal lights would not stop flashing. Why yellow? All my mechanics out of town and didn't want to bother them on Sunday. Who knew pushing the red hazard light, the emergency light, works for yellow lights too. WHAT.?

Date of experience: June 22, 2025
Australia
1 review
0 helpful votes
Follow don C.
Unfollow don C.
Send Message
Share Review
Report Review

Dc
June 25, 2025

Had problems with trash mail having a known good e-mail address each time I received it. That address was not in exception list and have no exceptions This e-mail was my manager"s address e-mail. Also had problems with blocking about 150-200 bad e-mails every day. I have to delete the blocked e-mails everyday. Not sure if these problems are fixed yet. Using the security function is not very explicit for blocking and enabling an e-mail address going to trash each time.

Date of experience: June 15, 2025
Michigan
1 review
0 helpful votes
Follow Elizabeth M.
Unfollow Elizabeth M.
Send Message
Share Review
Report Review

We came home from running errands for a few hours to realize our 80 pound lab had eaten our other lab's entire bottle of Apoquel (~60 pills). He had thrown up in front of the dog camera so we were able to determine what time he threw up, and based on when we left we could establish the timeframe in which he got into the pills. The doctor, Dr. Nimmo was able to help us determine that Apoquel would most likely not cause any significant damage to him, especially since he threw up within a specific timeframe, and we could just wait and watch his symptoms instead of driving over an hour away to the emergency vet since it was late and our primary vet was closed. We appreciated his thorough and quick reply and our dog is thankfully doing just fine!

Date of experience: June 19, 2025
California
1 review
0 helpful votes
Follow Kris P.
Unfollow Kris P.
Send Message
Share Review
Report Review

Took Hours off my research Time
June 23, 2025

I know there was federal and legal statute that said what I had the right to- I just couldn't find it. He did in less than 2 minutes m, addressing all my procedural concerns plus gave me added avenues to seek additional legal advice.

Date of experience: June 13, 2025
Canada
1 review
0 helpful votes
Follow Debra L.
Unfollow Debra L.
Send Message
Share Review
Report Review

Excellent advice!
June 23, 2025

I had questions for two different experts and both times my questions were answered in a timely, professional, and reassuring manner. Sometimes it is the fear of the unknown that locks us up and causes intense anxiety. Texting with the two professionals allayed my fears and gave me the right answers to move forward with my situation calmly and with confidence.

Date of experience: June 12, 2025
California
1 review
0 helpful votes
Follow Sandra and Buster Bun Bun S.
Unfollow Sandra and Buster Bun Bun S.
Send Message
Share Review
Report Review

Had a very sick bunny and local help for bunnies sometimes is nada And when bunnies get sick, one must have the answers quickly as they go downhill very quickly I had the answers in 10 minutes, and rushed to the store for supplies. Next am he was still not eating and drinking by 11 am he was finally out of the woods

Date of experience: June 22, 2025
Louisiana
1 review
0 helpful votes
Follow Lisa G.
Unfollow Lisa G.
Send Message
Share Review
Report Review

Doggy eating my ibuprofen!
July 2, 2025

The veterinarian told me to give my dog omeprazole 0.25 -0.5 per pound of my dogs weight every 12 hours for three days to minimize the effects of the ibuprofen in my dogs system.He was extremely helpful and saved me money. My doggy is doing great!

Date of experience: June 21, 2025
Florida
1 review
0 helpful votes
Follow Rosana B.
Unfollow Rosana B.
Send Message
Share Review
Report Review

"JustAnswer is a great way to get expert advice. It's incredibly useful every time I use it. The responses are quick, accurate, and come from knowledgeable professionals. Highly recommended for anyone looking for reliable answers."

Date of experience: May 31, 2025
Czechia
1 review
0 helpful votes
Follow LK E.
Unfollow LK E.
Send Message
Share Review
Report Review

For those of us who do not acquire or use the latest technologies, this service is wonderful—the assistance was prompt, thorough and very caring! I printed the responses for future reference. Thanks soooo much!

Date of experience: June 8, 2025
Maryland
1 review
0 helpful votes
Follow Jacque R.
Unfollow Jacque R.
Send Message
Share Review
Report Review

Really respectful and polite
June 5, 2025

I spoke to the agent Arbil and even though he was not able to help with my issue, I hung up feeling satisfied with his answer. He was very respectful and really polite to me. He didn't let me feel stupid for asking some questions. I really appreciate that.

Date of experience: May 26, 2025
Illinois
1 review
0 helpful votes
Follow Penny C.
Unfollow Penny C.
Send Message
Share Review
Report Review

Possible grape poisoning
June 28, 2025

My chihuahua ate a grape. It was after hours for my vet. Found justanswer while researching what to do. Chatted with a rep to collect details and was qiuckly connected to a vet by phone who provided next steps to address the issue. Very satisfied with ease of use and quick thoughtful help with situation!

Date of experience: June 17, 2025
New Jersey
1 review
0 helpful votes
Follow Katy D.
Unfollow Katy D.
Send Message
Share Review
Report Review

Interesting Contrast of Professionalism
June 12, 2025

Frank was amazing, brief and polite, used his education to determine what he was looking at. Jeremiah's approach was very different…sort of pompous and almost abusive … I appreciate the service however!

Date of experience: June 2, 2025