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JustAnswerReviews 16,320

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Pakistan
1 review
0 helpful votes
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Plz give me Work permit
November 22, 2025

I have over 7 years of hands-on experience in automotive maintenance and engine oil services. I have run my own car maintenance shop where I performed oil changes, engine inspections, filter replacements, and general car servicing. I am skilled in using different engine oil brands such as Liqui Moly, Amsoil, Motul, and Kixx. I always focus on quality work, customer satisfaction, and long-term performance of the vehicles.

Date of experience: November 13, 2025
California
1 review
0 helpful votes
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Matthew seems very knowledgeable about my situation and told me that I need to wait 24 hours. And if after that my ice maker still isn't working... I would need to have a house call.

Date of experience: November 12, 2025
California
1 review
0 helpful votes
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Simple Fix
November 22, 2025
Updated review

Too many techs tried to tell me how much it would cost to fix my washing machine, besides the cost to just come out. Carl suggested 3 simple things to try ourselves and BINGO! Problem solved in less than 5 minutes!

Date of experience: November 12, 2025

Simple Fix
November 22, 2025
Previous review

Too many techs tried to tell me how much it would cost to fix my washing machine, besides the cost to just come out. Carl suggested 3 simple things to try ourselves and BINGO! Problem solved in less than 5 minutes!

Date of experience: November 12, 2025
Ohio
1 review
0 helpful votes
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Easy and fast process
November 22, 2025

I have an insurance issue regarding unpaid invoices, and the attorney hit all the important next steps. We're hitting the ground running!

Date of experience: November 12, 2025
Texas
1 review
0 helpful votes
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Guidance selling medical equipment
November 22, 2025

Just Answer…technician sent me valuable information on what I needed to know for posting my item on the web. Even did a draft of an example that would be appealing to a buyer. He was very professional and knowledgeable on what I was needing. Gave me tips of things to avoid for my safety and assurance for things to transpire smoothly.

Date of experience: November 12, 2025
Florida
1 review
0 helpful votes
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GE Dishwasher H2O Error
November 22, 2025

I've been having a problem with the GE Dishwasher that was stopping in the middle of the cycle with the H2O error. I've tried all the recommendations I could find on the internet to no avail. Then I got in touch with JustAnswer, and they connected me with Austin, Home Appliance Technician, who led me to the real problem and guided me to a complete resolution. He was very thorough and knowledgeable, and overall a very nice person to deal with.

Date of experience: November 12, 2025
Pennsylvania
1 review
0 helpful votes
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Subaru eyesight power steering fault
November 22, 2025

Roy had trouble isolating the exact problem but continued to research to a possible fix. After discussion, he determined that I couldn't repair it myself. Dealer level repair. Very sharp and attentive!

Date of experience: November 11, 2025
Nevada
1 review
0 helpful votes
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They technician is very experienced.
November 22, 2025

I explained the problem and the technician was able to diagnosed the situation quick and provide a solution. Problem was solved, very efficient.

Date of experience: November 12, 2025
Louisiana
1 review
0 helpful votes
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The first expert did not help very much. The second technician seemed to have a LOT more knowledge about the issue and was able to help me very much. I appreciate the ease of using this system.

Date of experience: November 12, 2025
New York
1 review
0 helpful votes
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Getting a new washer
November 22, 2025

Charles asked and answered questions confirming this is beyond the scope of a DIY repair in fact probably very expensive for a professional to diagnose and fix.

Date of experience: November 12, 2025
Arizona
1 review
0 helpful votes
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RV Electrical issue
November 22, 2025

Robert the RV mechanic went out of his way to guide me thru my electrical problem. I appreciate his expertise on helping solve my issue.

Date of experience: November 12, 2025
Illinois
1 review
0 helpful votes
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Type B Premium Over payment
November 22, 2025

The expert A. J. Explained that my B premiums are deducted from my Social Security check. Since I joined Medicare first I was also paying my B premiums out of pocket which was a duplication.

Date of experience: November 12, 2025
Missouri
1 review
0 helpful votes
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Thankful
November 22, 2025

The young man I was in contact with was very polite and tried his best. I'm old and don't understand technology so I need someone to show me very basic things. I feel like it's my fault my problem wasn't resolved.

Date of experience: November 12, 2025
Missouri
1 review
0 helpful votes
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Very helpful, quick response, honest
November 22, 2025

Brandon was so helpful in finding the igniter part I was looking for and sending me a link, as well as an instructional video to install it. I especially appreciated him acknowledging the huge price difference between 3rd-party manufacturers and LG

Date of experience: November 12, 2025
California
1 review
0 helpful votes
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Very professional and knowledgeable and willing to help with eagerness while preserving integrity and dignity. Lost all hope in the judicial system from unscrupulous professional actors yet Just Answer my helper Attorney Legal Eagle restored my trust and hope that justice is all about how you approach it and never give up in what you believe and what is right.

Date of experience: November 12, 2025

Very professional and knowledgeable and willing to help with eagerness while preserving integrity and dignity. Lost all hope in the judicial system from unscrupulous professional actors yet Just Answer my helper Attorney Legal Eagle restored my trust and hope that justice is all about how you approach it and never give up in what you believe and what is right.

Date of experience: November 12, 2025
Pennsylvania
1 review
0 helpful votes
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I was sent a letter stating that RRB had over paid me in disability benefits in the amount of $64,000 for ten years. After applying for ssa benefits when my daughter's mother died, I was approved for the benefits. Now After ten years they say I shouldn't have been approved for the benefits. The just answer attorney informed me of what to do. I feel a lot better about the situation

Date of experience: November 12, 2025
North Carolina
1 review
0 helpful votes
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Equine Vet - medical assistance
November 22, 2025

Concerned about our horse after hours. Spoke with Vet Emily and she was so helpful and alleviated concerns for immediate care. Well knowledgeable of horses and eased our concerns.

Date of experience: November 12, 2025
North Carolina
2 reviews
0 helpful votes
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Great option when you need information
November 22, 2025
Updated review

I have used just answer for a couple of issues. It is a fantastic service. In a world where legal documents rule it is important to be able to access what your rights and proper information and laws are. This is a great opportunity for people that do not have tons of thousands of dollars to retain attorneys.

Date of experience: November 12, 2025

Valuable and great service
February 15, 2024
Previous review

I came to just answer as I was having legal issues with my current attorney, and I wanted to get clarification on what should and should not be happening. Paying for an hour of a local attorneys time can become very costly very quick. This was a great option for me to get a couple answers fast so that I could better understand my options. I think it is a great alternative to be able to talk to lawyers, doctors, veterinarians, mechanics etc. A lot of times we just need a little bit of information to be able to proceed with what our issue is and this gives you just that without a hefty or lengthy investment. I will definitely continue my membership, and recommend to anyone trying to get answers as a reasonable solution.

Date of experience: February 15, 2024
New Jersey
1 review
0 helpful votes
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Excellent Advice
November 22, 2025

Dr Phil listened to my concerns regarding my cat. We discussed possible reasons, was advised to monitor my cat and video any unusual behavior for the vet when we go to see them. I felt much better after talking with Dr Phil.

Date of experience: November 9, 2025
Florida
1 review
0 helpful votes
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Great response!
November 21, 2025
Updated review

About two hours ago I realized that I had an UTI issue. I take two tables of Uricalm with D-Mammanose every day and have had UTI issues in the past. However it has been a long time since I have had them. I happened to have in my medicine cabinet two antibiotics which I google to learn if any of them could help me tonight before I can call my Primary Physician. I came across this web page an started a chat with a Physician Assistant and within minutes I was talking with a doctor who questioned me again and was sure I knew what I was talking about. To make a very pleasant interchange, he asked me how many capsules of one the antibiotics I had (3) he advised me to take one tonight and two tomorrow (precisely what I had) and to call my primary physician tomorrow to prescribe additional as needed. One of the best attention and helpful response I probably have ever had! Congratulations to your service!

Date of experience: November 11, 2025

Great response!
November 21, 2025
Previous review

About two hours ago I realized that I had an UTI issue. I take two tables of Uricalm with D-Mammanose every day and have had UTI issues in the past. However it has been a long time since I have had them. I happened to have in my medicine cabinet two antibiotics which I google to learn if any of them could help me tonight before I can call my Primary Physician. I came across this web page an started a chat with a Physician Assistant and within minutes I was talking with a doctor who questioned me again and was sure I knew what I was talking about. To make a very pleasant interchange, he asked me how many capsules of one the antibiotics I had (3) he advised me to take one tonight and two tomorrow (precisely what I had) and to call my primary physician tomorrow to prescribe additional as needed. One of the best attention and helpful response I probably have ever had! Congratulations to your service!

Date of experience: November 11, 2025