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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My cat eat my pill, She was sleepy and confused and I was hysterická, didnt know what to do. I could not reach any vet So I found help in the other side of Earth 🤗 I was told what to do and what I can expect. Cat Is fine now so thanx a lot! Helena
Feel secure in this process here, know I am being completely understood! I am happy with the process and progress thus far! 😊
WassimM1013 was awesome, he walked me through every step, Being 81 yrs old it was not an easy task for him but he was very patient and helpful, I could not have reached the end result if it was not for him.
I8 cell phone displays "No Service". Since I was not the account administrator, I had zero luck at the Verizon store... a long convoluted process. Frustrated that Verizon could not help me. Turned to Just Answer for help.
I had a hard time understanding the instructions in my Manual. The technician was able to help me empty my detergent tank on my washer.
Remote would not close the door, and would only open the door. I had no manual or model number. Once I took the time to look at the remote, I was able to find a model number for the tech support. The tech was very suggestive for different areas to get the remote to work. I inadvertently paired the remote that was giving me an issue, and in doing so, I had to repair my second remote. The Tech LuisV0821 was patient, instructive, and gave me ample time to follow his directions step by step. I am very plused.
Kevin, CPA, took me through a process to address a challenge I have been struggling with for over a year. His kindness, knowledge, and thoroughness have set my mind at ease as I begin to settle this issue.
The doctor who called me was very nice, knowledgeable, and swift at calling me back. I was very satisfied with the customer service as well.
My yorkie got ahold of another of our dogs medication. I was speaking with Dr. Lauren within 3 minutes. This was on a Saturday at 12:09 pm. She was very engaged, thorough and empathetic. She then gave me her recommendations and why. If I closed my eyes, I would have thought I was at the clinic (without all the other animal noises you get in the background at the clinic). As a "dog parent" I felt relieved to have an answer.
Good service. They recommended I unplug my computer and immediately press on/off button for15 seconds. Plug it back in and everything works
Agent was very professional and patient. Very clear that she listened to me, then solved the problem and insured that it was fixed!
Since yesterday I couldn't place or receive phone calls. The texting and email were working as normal. Today I wanted to go to Verizon to fix it and just happened to see this just answer site. The price is more than reasonable and considering there is a snowstorm happening I was especially pleased to not have to drive out in that. The questions are clear, easy to answer and the outlined steps to fix were very easy to follow.
KURT was very thorough. He provided the advice that I needed. He settled our minds and help us make the best decision for our animal. We are very grateful for his assistance in the middle of the night 10 out of 10.
When my dogs swallowed some of my human medicine, I called and immediately got on with the veterinarian who advised me exactly what I needed to do in order to get her to throw up the medicine. He was very knowledgeable and told me what to look for and to take her to urgent care if I couldn't get in touch with my vet if she had any additional issues.
My 17yo cat woke me up when I heard her trying to throw up a hairball. That is not unusual but she was pacing from her litter box to the bathtub and back again. She couldn't poop! The vet gave me suggestions and my kitty has settled down finally. I'll see how she's feeling when she wakes up.
Matthew was very knowledgeable end easy to understand. He listened to me without interruption. He clearly described why my event was for sure a fraud.
Matt is a high value person to Just Answer!
I had medical issues and was honest and was help with a doctor who was professional and had kind words to say about my issues in life.
My pup got into our living room trash and had tissues spread across our living room floor when we came home. She ate normally then three hours later threw it back up.
Worried about my dog's reaction to medication. Vet asked the right questions and provided useful feedback to ease my concerns. If anything, the vet was perhaps more aggressive than necessary in advising what needed to be done but it's difficult to diagnose a dog you've never met online.
The young women an young man went way pass there job trying to help me. I wouldn't have got as far as I did if it wasn't for them. Thank you all.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care