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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The gentleman who assisted me was extremely thorough and helpful. He handled my inquiry very promptly - in less than 10 minutes.
I reached out to a vet even though I was just at our local vet today because I wanted another opinion about the Dr. Marty's raw food diet and it not being balanced. We came up with options.
Victor was great in answering and explaining the answer to my query. I was confused in the filing process and worries that I might make a mistake because the web has so many different answers. Now I am confident that I will be doing it right. 👍
The attorney addressed my specific concerns and told me exactly who to contact- actual multiple companies to contact, what to say exactly and how to establish a rapport with this merchant. I never could have done this on my own!
The advice he gave could not directly resolve the fraud I was given but how I may qualify for some restitution funds. Very helpful
Slight accident knocked passenger mirror off and Aiming error message displayed after replacement. Local body shop fixed the hardware, but couldn't reset the Aiming
Problem. Blake was a good professional, but he advised the necessity for me to see the vehicle dealership for the correction needed…. Thank you!
Nathan answered all of my questions and helped me formulate a plan to a smooth transition into Medicare. I am not concerned going forward now.
I was so very impressed by how my tech supporter encouraged me. I never felt like I was being rushed to try all her suggestions. She was the best!
Saw the new senior discount available for the 2025 tax year. Needed to know where to put it on the 1040. Asked the right questions, kept probing until I got the right questions and received the right answers.
The person who helped me with my problem of not knowing where my purchase was, was very polite and was able to check if my purchase really existed. I was a false info on the part of the supplier.
I followed connections from support. Brother Everything seem fine until my bank sent me alert text of suspicious charge. 65$ from just answer. What!? I agreed to 5$ and it even said fully refundable So
I needed to know what the problem with my sewing machine was and I was given that information. I also needed to know if I could take my machine to a nonauthorized repair person and I was told that I could, since the problem was mechanical and not digital. I am satisfied with this service.
This process went above and beyond my expectations It was simple, direct, concise, and very affordable. I recommend this to anybody looking for legal help. They even gave me a letter within minutes to assist me with my civil case! Thank you so much!
Dr. Li was awesome. She answered all my questions and was able to put my mind at ease. I will definitely call back if I have additional questions. I had no idea that I would receive such kind and wonderful service through this website. So thank you!
I was confused about what the minimum required distribution was for a pension account that provides equal monthly payments. Turbotax did not provide how to find that account. I received my answer.
I called to do research on a legal issue. The attorney advisor answered every question I had and provided insight into a few areas I had not considered.
I joined this morning because I saw a similar question. I asked my question and was connected with an expert in less than 2 minutes. The expert was indeed an expert, AND he was an excellent researcher, to boot. Quite honestly, this is probably the best 5 bucks I've spent in my entire life. Very quick, very thorough, and very helpful. If I were to ask for something like JustAnswer, this site/app is exactly what I would request. I'm giving the max of 5 stars because it won't allow me to give 7 stars on their scale of 5. 🥸
I was very pleased with the response that I received concerning my pet dog's kidney disease issues, and possible solutions. I would have no hesitation in recommending this experienced veterinarian to anyone with a dog or cat, looking for help.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Chris,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645