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JustAnswerReviews 21,057

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,992
This company responds to reviews on average within 4 days

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Illinois
1 review
0 helpful votes
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Happy Patient
February 25, 2026

It was so good and comforting to talk to someone who could give me much needed advice on a medical condition I have been going through. I would recommend "Just Answer" to people who need some additional information and help.

Date of experience: February 15, 2026
California
1 review
0 helpful votes
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Very helpful!
February 25, 2026

I was out in the middle of nowhere when all my dash alarms lit up! Just Answer was able to connect me to a mechanic quickly, and he figured that it was probably a failed sensor. I was able to drive it to a town where I could get it checked out. The mechanic was really helpful, talking through the problem with me. Just be aware that you are signing up for a $65/month service that you will need to cancel if you don't want to continue with it.

Date of experience: February 15, 2026
Mississippi
1 review
0 helpful votes
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Great help
February 25, 2026

Shawn was great. He was able to help me work through the troubleshooting. I've got more work to do and will probably end up taking the boat and trolling motor to the shop.

Date of experience: February 15, 2026
Indiana
1 review
0 helpful votes
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Great conversation
February 25, 2026

Nice to actually speak to lawyer and be able to get some answers finally. We've been struggling to get any assistance in trying to find out where to go and what needs to be done in getting my son's checking account closed after his death in September. He lived out of state from where I reside

Date of experience: February 13, 2026
Florida
1 review
0 helpful votes
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First, the response to my question came soon after I typed my concern. I'm accustomed to long waits when it comes to medical issues. At any rate, I feel that the doctor was very thorough and came across as someone who was sincerely concerned about my dog.

Date of experience: February 15, 2026
Maryland
1 review
0 helpful votes
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I stumbled across this service when researching negative effects of accidentally double dosing an NSAID medication for my dog. The provider called me within 5 minutes, was very friendly and professional, and gave me the guidance and education I needed to keep my pup safe. I've told everyone about Just Answers and I am sure I'll use it again in the future!

Date of experience: February 14, 2026
Georgia
1 review
0 helpful votes
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Subject Matter Expertise
February 25, 2026

Mark listened to the issue before asking questions. He diagnosed the issue after asking 2 questions. He gave me a task to do before calling someone out to repair my stove.

Date of experience: February 14, 2026
New Hampshire
1 review
0 helpful votes
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On point
February 25, 2026

Very knowledgeable. Solved
What I did not catch was the small print of monthly dues involved. Now I am trying to get registered so that I can cancel this subscription.

Date of experience: February 15, 2026
Nevada
1 review
0 helpful votes
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Puppy chewed half a rubber doorstop
February 25, 2026

The information we received to help our puppy throw up the rubber was right on target. Dr. Sarah. Stayed with me by text and answered all questions. It was obvious that she was concerned and caring. I would use this service again without hesitation.

Date of experience: February 15, 2026
Washington
1 review
0 helpful votes
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NEVER GAVE UP!
February 24, 2026

Helped me log in to my Disney/Hulu and never gave up on me. As a senior you have no idea how hard it is to just order a chanel. Kevin never made me feel stressed or rushed. HE NEEDS A RAISE!

Date of experience: February 14, 2026
North Carolina
1 review
0 helpful votes
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Pretty good!
February 24, 2026

Richard was knowledgeable and nice. But somehow I got charged $65.00 for some membership that I did not want. They are refunding my money. What happened with the warantee anyway?

Date of experience: February 13, 2026
California
1 review
0 helpful votes
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Expert Advice
February 24, 2026

I had issues with my Jeep passing smog - it seemed like one sensor after another was going bad. I was worried that I'd purchased a lemon. But JustAnswer saved the day! My Jeep passed smog. I received answers to my questions quickly - and I had a lot of questions. I couldn't have asked for a better experience.

Date of experience: February 9, 2026
DO
1 review
0 helpful votes
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SUUUUUPER Helpful
February 24, 2026

My accountant went above and beyond to give me solid answers to questions that had had me spinning before our conversation. Now I feel ready to move forward with some financial decisions that had been holding me back.

Date of experience: February 14, 2026
Ohio
1 review
0 helpful votes
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The online people were very helpful
February 24, 2026

I had concerns about my cat consuming a Sudafed pill and I needed to get some advice of what O should do, and I did receive proffensional advice on what I needed to do. Very helpful

Date of experience: February 14, 2026
Canada
1 review
0 helpful votes
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Subpoena to appear as a witness
February 24, 2026

I received specific answers quickly. Very thankful for the service as I didn't have to wait on the telephone for a few answers to my questions.

Date of experience: February 14, 2026
Indiana
1 review
0 helpful votes
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Help with diahhrea
February 24, 2026

My girl's regular vet is not open and the emergency vet wants $130.00 just to walk in the door. She's had diahhrea for 4 days and I needed help until her Vet opens next week.
Dr. Ivana was quick, courteous and gave me great help.

Date of experience: February 14, 2026
Pennsylvania
1 review
0 helpful votes
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Oncology specialist
February 24, 2026

I have to say I thought this website was a scam. However, I was connected to a doctor who answered my questions specifically, as I ask. I just thought I would be talking to a BOT, but he was definitely real.

Date of experience: February 14, 2026
Illinois
1 review
0 helpful votes
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Good Information
February 24, 2026

I have been unable to dig into this issue further yet but the information received and working together on the problem was very helpful

Date of experience: January 30, 2026
Virginia
1 review
0 helpful votes
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Although I needed a quick answer, and that didn't appear to be possible, at least there was a way of asking any question and getting an informed response.

Date of experience: February 14, 2026
JustAnswer S. JustAnswer Rep
1 day ago

Hello Mark,

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Nebraska
2 reviews
0 helpful votes
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Rapid response. Much better than SSA
February 23, 2026

I have been trying for 2+ weeks to get a 1099 form sent to be. Andre, at Just Answer took care, of it in 15min. Very satisfying to get a, fast. Accurate response.

Date of experience: February 13, 2026