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JustAnswerReviews 16,981

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,980
This company responds to reviews on average within 4 days

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Kentucky
1 review
0 helpful votes
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It was nice to be the new kid on the block not knowing of anything of what I was about to concquere or what I was up against. They immediately jumped on my side made me feel right at home let me know I was in this at no fault of my own and the purchases I was up against, well, what can I say. They weren't my purchases but they were using my money. The first started to roll. And the made me believe in myself not to forget that the Fraud audience is on my side. Because these things just so happen to happen.

Date of experience: November 26, 2025
Texas
1 review
0 helpful votes
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Help delivered
December 7, 2025

I was concerned about taking some medication and my concerned was taken care of. I would consult this Doctor again. Thank you

Date of experience: November 27, 2025
California
1 review
0 helpful votes
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Excellent Service
December 7, 2025

Mohammed was very thorough and patient. Since the problem was an intermittent one, there is no way to tell, for a while, whether it has been fixed. But we did secure a loose power board which may have been my issue. Very happy with this experience

Date of experience: November 27, 2025
Canada
1 review
0 helpful votes
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Fast and Thorough
December 7, 2025

Immediate response from my submission for counsel and Mike Phillips was able to clearly explain the options for pursuing legal action regarding my case. They also provided appropriate resources. Their communication was caring, concise, knowledgeable and appropriate.

Great service. I would recommend it to anyone looking for some immediate clarification on legal matters pertaining to employment.

Date of experience: November 27, 2025
California
1 review
0 helpful votes
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My dog ate chocolate
December 7, 2025

I gave the vet the size of my dog how much chocolate was consumed and they told me what to watch out for and when I should go to the vet. They made me feel a lot better afterwards

Date of experience: November 27, 2025
California
1 review
0 helpful votes
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I had 2 reps.
December 7, 2025

1st Rep wasn't getting what I wanted. I was asking for written instruction to set up my 91 year old mother's contacts in her new Kyocera Phone we just paid for.

2nd Rep sent me the Contact guy set up right away. My husband and I after sometime were able to get her 5 Contacts set up for her. Jack checked in to make make sure we were able to set up contacts. Instead of all these steps Contact set up
Should have been included.

My recommendation for Phone provider Kyocera would be to add the instruction to their instructions instead of having to go to a website only to be told you have to contact a representative. Visual instructions for everything else were in their instruction book. They should have done same for entering contact info. Don't understand why that had to be done separately.

Date of experience: November 27, 2025
JustAnswer S. JustAnswer Rep
3 hours ago

Hello Teresa,

We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645

New Mexico
1 review
0 helpful votes
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Greatful
December 7, 2025

The assistant was very patient and gave me step by step instructions, also explained the issue to me. He took the time to get to the issue.

Thank you 👍🏾

Date of experience: November 26, 2025
New York
1 review
0 helpful votes
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Excellent service!
December 7, 2025

Dr Nikko was fantastic! He walked us through every step to help our dog and stayed connected for hours. He was thorough and very patient with us. Highly recommend!

Date of experience: November 27, 2025
Arkansas
1 review
0 helpful votes
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I had a difficult problem on a common electro-mechanical unit. Troubleshooting this problem required a couple of days of testing and feeding back results for assessment. Larry was very helpful with each step and provided me with the assistance required to bring it to a successful resolution. Several times I thought he would become as frustrated as I was and give up on the difficult problem, but, he hung tough and stuck with me, not only providing me with technical information, but, also giving me encouragement to stick with it until we finally resolved the problem.

Date of experience: November 26, 2025
Illinois
1 review
0 helpful votes
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Ink cartridge problem
December 7, 2025

My technician was very knowledgeable about what the problem was with my printer and ink cartridges. He talked me through what I was seeing with messages. When I had to be interrupted to leave the session, he was very kind and offered his assistance at any time when I come back and he would pick up where we left off, which is what happened. He also sent a follow-up email before I could get back to him which I thought was a very personal touch. Definitely not a chatbot!

Date of experience: November 27, 2025
Indiana
1 review
0 helpful votes
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Hoping I can smile. And eat
December 7, 2025

Doctor richard advised me about a different type of implant that attaches to my dentures. If this works, it will make a world of difference. My guns are too small to hold dentures, but apparently they can install an anchor to hold the dentures inplace, so i'm looking forward to trying that.

Date of experience: November 27, 2025
New York
1 review
0 helpful votes
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My cat has been sneezing a lot lately
December 7, 2025

Maria Serrano was very helpful with my concerns with my cat. The cat has been sneezing a lot the last couple of days and needed to not use vet google lol. Maria was very informational on what steps to take with my cat and making her feel better.

Date of experience: November 27, 2025
Georgia
2 reviews
0 helpful votes
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Electricity
December 6, 2025

The man was here on time, he then checked breakers.
Decided to check my living room outlets, That was the problem, wired everything back, and off he went. Great job
I will call Thompson and Thompson again, they're the best.

Date of experience: November 26, 2025
Canada
1 review
0 helpful votes
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Thorough
December 6, 2025

The lawyer ai spoke with was able to show me which government website link that answered my question and clarify that I was understanding the legalese.

Date of experience: November 26, 2025
Florida
1 review
0 helpful votes
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I was stuck!
December 6, 2025

I was just setting up a new printer and the instructions were not clear when trying to get the ink from the tank to the printhead. Jess was so helpful to get the situation solved. Thank you so much!

Date of experience: November 26, 2025
Arizona
1 review
0 helpful votes
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Thank you for helping get the fastest answer from a professional. Saved me a freak out and an e-r visit for my pup. My dog and I thank you.

Date of experience: November 26, 2025
California
3 reviews
1 helpful vote
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I wanted help on what should do if i cant pay my property taxes. Im going to follow his steps now. His name is Kevin. He was a big help!

Date of experience: November 26, 2025
Florida
1 review
0 helpful votes
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Hotmail Sign In
December 6, 2025

Been having a problem for a couple of weeks signing in. I was asked pertinent questions. Received advice on what to do/try. As of now all is well.

Date of experience: November 26, 2025
North Carolina
1 review
0 helpful votes
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Awesome. Very caring and professional
December 6, 2025

The veterinarian was very helpful and supportive. Very knowledgeable and seemed to care a lot. Eased all my worries and encouraged me to keep her informed of my pets condition

Date of experience: November 26, 2025
Illinois
1 review
0 helpful votes
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Really helpful
December 6, 2025

It's great to speak with knowledgeable experts and have them allow me to go through a series of test so I know exactly what the problem is and I can find a repair technician or a replacement part at reduced cost versus having someone come out and do a diagnostic and Me paying them by the hour

Date of experience: November 26, 2025