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JustAnswerReviews 16,505

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,854
This company responds to reviews on average within 4 days

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Missouri
1 review
0 helpful votes
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He told me to look in my dogs mouth, at his gums, in-between his toes, for a sting, a bite or sore, and to look at his anus. We didn't know what was wrong but he was panting hard and not acting right. I felt that was a thorough exam since he couldn't see or touch him. The vet gave me emergency phone numbers and names of clinics. He said my dog was most likely in pain. I called my vet the next morning, he said it was most likely anxiety. My Opie is fine now. I appreciate the calming reassuring advice
Thank you,

Date of experience: November 16, 2025
Washington
1 review
0 helpful votes
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My lawyer was great!
November 26, 2025

My lawyer was very knowledgeable in many different topic areas and had really great answers and suggestions to all of my questions. And I had a lot of questions lol.

Date of experience: November 16, 2025
North Carolina
1 review
0 helpful votes
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PAtirnce is a virtue!
November 26, 2025

Rebecca was so patient with all the issues. She provided information I didn't even know I needed. She was very responsive and personable even in this mechanism of communication. Give her a bonus!

Date of experience: November 16, 2025
Connecticut
1 review
0 helpful votes
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Washing machine problems
November 26, 2025

Alex was great. Gave me info as to why the machine was acting the way it was and what
I needed to rectify the problem. He gave me a website to purchase the parts and then a video to show the steps to take fixing it. It was a completely great experience because
I know understand the cause, I have the parts to fix it and the knowledge how to do it. A completely great experience kit!

Date of experience: November 16, 2025
California
1 review
0 helpful votes
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I was told $5. The second doctor $5. The first doctor was of NO help and I was charged $60.00> Please correct this large cost.

Date of experience: November 16, 2025
Canada
1 review
0 helpful votes
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He was knowledgeable about the package and worked to get my Office Home 2024 installed with little problem.
I need to know how to stop billing of JustAnswer.

Date of experience: November 16, 2025
California
1 review
0 helpful votes
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Child ingested nail polish
November 26, 2025

Doctor Ahmed was very helpful in reassuring me and providing the steps and signs to look out for regarding my 6-year-old daughter eating a fingernail worth of nail polish from her fingernail

Date of experience: November 16, 2025
Wisconsin
1 review
0 helpful votes
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A little odd at first
November 26, 2025

I answered a bunch of questions and then they passed me on through to a lawyer who answered my original question and he answered it. You know adequately fully so I guess I know what my answer is. Faster than going to the Security Social Security office by a lot.

Date of experience: November 16, 2025
Ohio
1 review
0 helpful votes
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My appraiser was courteous, professional and prompt with their evaluation of the clock I am considering purchasing. I wanted to make sure I did not overpay for this clock. She helped me considerably in making my decision

Date of experience: November 16, 2025
Canada
1 review
0 helpful votes
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I'm not very good with arranging financial decisions online so I'll be emailing support tomorrow so I can talk with a person. Thanks

Date of experience: November 16, 2025
Washington
1 review
0 helpful votes
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The was fast an answering my concerns
November 26, 2025

I was very worried because my cat seems to be in pain and o sent her a short video and she found out fast what was the problem

Date of experience: November 16, 2025
Georgia
1 review
0 helpful votes
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Vet help gave great comfort
November 26, 2025

Found just asked on Internet because my dog was having issues. I was connected quickly to a vet and she answered all of my questions. This was very comforting since I reached my actual vet due to it being a Sunday.

Date of experience: November 16, 2025
Kentucky
1 review
0 helpful votes
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I found out I could possibly get money from unclaimed property state site. The claim form kind of said I had to prove I was an heir and it sounded like I might have to get a lawyer and go to probate court to get it. I sent the form to the lawyer on JustAnswer He said I didn't have to do all that and to just submit certain documents that I had mentioned I had. If I had not gone on JustAnswer, I might have dropped the whole thing.

Date of experience: November 16, 2025
Rhode Island
1 review
0 helpful votes
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Three times to get a good one
November 26, 2025
Updated review

Several hours and three different technicians to get actually useful and thorough information was frustrating.
Larry Williams, the third guy, steered me in the direction to get help as this venue was insufficient to resolve my problem

Date of experience: November 16, 2025
JustAnswer S. JustAnswer Rep
16 hours ago

Hello Lincoln,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645


Three times to get a good one
November 26, 2025
Previous review

Several hours and three different technicians to get actually useful and thorough information was frustrating.
Larry Williams, the third guy, steered me in the direction to get help as this venue was insufficient to resolve my problem

Date of experience: November 16, 2025
Texas
1 review
0 helpful votes
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I would like to put in a customer comment on Jared's what is going on and this is how we are going to get it fixed. I felt like Jared was standing right beside me the whole time. I thought it was time for another dishwasher and incidentally one of our AC units died and waiting them to come this morning. I am part of government shutdown and money is tight. I explained to Jared I am a doctor but have the common sense god gave a stick. He gave me concrete advice to get the parts and if I still feel uncomfortable hire a handyman to complete installation. Jared needs to be contacted every time someone has a problem; the man is brilliant! He calmly explained everything and even put in terms that I could understand. He answered every question and then again ask "any other questions and concluded with we are always here for you". It's almost black Friday and I was already planning a trip to Lowes to buy a new one, but after talking to Jared, he saved us hundreds. I am more than satisfied with your service and Jared needs an incentive bonus. Honestly as soon as I go into Lowes and explain the problem and they find out I am a mechanical idiot but also a doctor, all of a sudden. Sir, due to the age of the unit, we can sell you a replacement bosch dishwasher and it will be 2000. 00 plus delivery and installation fees. Jared honestly has the education, experience and training to help the customer and there are not many folks like him. We will always call and ask only for Jared. Sincerely Howard Haislip Garden Ridge, Texas

Date of experience: November 16, 2025
New Jersey
1 review
0 helpful votes
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Great beyond all means!
November 26, 2025

Mechanic went above and beyond what is needed for what I was asking for! Joseph M. Very knowledgeable man as we discussed my problems he could see the light going off his head, bouncing ideas around as if the truck was sitting in front of him. Overall great experience Through just answer and Joseph M was even better experience. Thank you.

Date of experience: November 16, 2025
Georgia
1 review
0 helpful votes
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Scared
November 26, 2025

I used just ask to find out why my dog was sick. They advised I go to emergency vet bcuz my dog is in shock. However serious my problem is the expert was very informative and pleasant to chat with. I'll follow up with the vets results. Thank you

Date of experience: November 16, 2025
Texas
1 review
0 helpful votes
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Pearl, the Assistant was exemplary in helping me and in getting the right attorney to help me. The first attorney gave me a short generic answer which did not help. The second attorney, Mr Deliosio was succinct, completely thorough, concise, with detailed legal information process I can follow to try and find a solution for my problem. He also gave me his e-mail address for future communication regarding my case. I am very grateful to this on-line site for legal the help. Especially for the time span, unusual hour and the affordability of the assistance.

Date of experience: November 16, 2025
Pennsylvania
1 review
0 helpful votes
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RV winterizing
November 25, 2025

Trevor helped us winterize our trailer. We always took it to the dealer before, but wanted to do it ourselves this time. We didn't know how to use the water pump and what valves should be in the correct direction. He gav us step by step instructions that the owner's manual didn't do. Trailer is now ready for winter.

Thank you so much for getting us on the right track. Not as scary as we thought it would be.

Date of experience: November 15, 2025
New Mexico
1 review
0 helpful votes
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Horn Problem
November 25, 2025

The horn on my granddaughter's 2004 Toyota Camry does not work. Daniel researched the problem and gave me several troubleshooting ideas that could help me narrow down the problem to fix the horn. Daniel said he would continue to research the issue and provide more information if he finds something else that could help. He seems to know what he is talking about.

Date of experience: November 15, 2025