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JustAnswerReviews 19,521

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,595
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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Complete and honest answer
January 26, 2026

I got a complete answer to my question. Not only did I get an answer to the value of my price but also a history of it. I'm very pleased with the appraisal.

Date of experience: January 16, 2026
California
1 review
0 helpful votes
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New Insight.
January 26, 2026

Speaking with the veterinarian, I discovered that my kittens behavior can be controlled. I have to provide some vertical habitat for him and I have to give him a herbal medication.

Date of experience: January 16, 2026
Illinois
1 review
0 helpful votes
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My dog had ingested a kids modeling clay, in which the ingredients of the clay were not available on the box or online. He recommended that I take my dog to an emergency vet asap to induce vomiting to prevent GI obstruction. At the ER, they agreed I made the right choice. Doggy is fine, other than receiving my anguish at his questionable choices.

Date of experience: January 15, 2026
Idaho
1 review
0 helpful votes
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Lexus rx fix
January 25, 2026

My experience with this app and the Mechanics were extremely helpful and explained things very well so I could understand they saved me a whole lot of money I appreciate the help 🤟

Date of experience: January 15, 2026
AE
1 review
0 helpful votes
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Khalil
January 25, 2026

**************935

Date of experience: January 16, 2026
Australia
1 review
0 helpful votes
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General feedback
January 25, 2026

I ended up not needing your services but can't speak highly enough of my experience. Took plenty of time to help me and did not hurry me off.

Date of experience: January 16, 2026
Washington
2 reviews
0 helpful votes
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Excellent advice for sauna repair
January 25, 2026

Drew was extremely knowledgeable and helpful with respect to how to repair a sauna that had stopped heating up, with the added complication that the manufacturer has gone out of business. He provided step-by-step, detailed instructions to remedy the problem that I am eager to follow!

Date of experience: January 15, 2026
Ohio
1 review
0 helpful votes
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I am sooo happy now!
January 25, 2026

Nathan was terrific! I have a Windows 10 computer and he would not give up till the problem was solved. I am 82 years old and he was so kind and patient with me.

Date of experience: January 15, 2026
Virginia
1 review
0 helpful votes
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Quick Help
January 25, 2026

I was not expecting to be able to talk to a real person who could help me so quickly. I will definitely use Just Answer again for anything I need an answer to especially because Siri seems to be limited in ability to help and might have a hearing problem.

Date of experience: January 15, 2026
Minnesota
1 review
0 helpful votes
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Just answer was VERY HELPFUL!
January 25, 2026

We had a phone call that we had won a large amount of money. They made it sound so legit! But, having almost been scammed once before, we instead contacted Just Answer & they were very understanding & were able to tell us this "prize" was NOT legit & we had almost been scammed!

Date of experience: January 15, 2026
GB
1 review
0 helpful votes
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Absolutely great service
January 25, 2026

Had a problem having had my email address hacked. Found I was no longer receiving emails although I could still send. Tried everythig I knew but to no avail.
Found Just Answer after seaching for help.
Spoke to a guy called Andy Tech who had me sorted with a full solution within about 15 miutes after I had been swaeting all day to try curing it myself. Fabulous service!

Date of experience: January 15, 2026
Canada
1 review
0 helpful votes
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Très satisfaisant. Je l'utilisrai à nouveau si situation ce présente à nouveau

Date of experience: January 15, 2026
Florida
1 review
0 helpful votes
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Simple Question
January 25, 2026

It was very helpful. I was skeptical to pay for it, but it was a good experience. Really liked the photo of whom I was talking to. I could take a screen shot to use, if there was any issues. Thank you.

Date of experience: January 15, 2026
Canada
1 review
0 helpful votes
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Scared dog, relieved Mom and Dad
January 25, 2026

We were desperate to trim our pup's nails. As a 60lb bundle of energy when time came to trim, she wanted nothing to do with it.

JustAnswer connected us to a Vet, who couldn't have been any nicer. They searched their records and found the perfect Vet for us. We are no longer panicking.

The start to JustAnswer was far better than any site I've used before. We found ourselves texting with a friendly, detail oriented representative who knew the exact questions to ask before connecting us with a Vet. I imagine your experience will be as satisfying as ours was.

Date of experience: January 15, 2026
California
1 review
0 helpful votes
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Hard to get to answers!
January 25, 2026

It took me over 3&1/2 hours to get thru the system because phones aren't always answered and machines don't always explain things the way they should. After finally getting to a human who took the time to explain things, I hope everything goes smoothly.

Date of experience: January 15, 2026
North Carolina
1 review
0 helpful votes
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Competent and compassion
January 25, 2026

Very impressed. He was both competent and compassionate, sometimes hard to find both in an attorney. While he didn't give me good news, he gave it to me straight. I provided details and he gave me efficient responses. I would most definitely use JustAnswer again.

Date of experience: January 15, 2026
Washington
1 review
0 helpful votes
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I worked with a specialized battery store. I looked online. I Could not get the specific information I needed for a charger for my power wheelchair. I was really in a bind. L believe Richard found what I need. I'll know tomorrow when it's delivered. Amazing. I hope to get a receipt also.

Date of experience: January 15, 2026
California
1 review
0 helpful votes
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Good to know what the issue is
January 25, 2026

I was able to confirm that my microwave couldn't easily be fixed by me and would cost more to repair than to replace. I was happy to replace it with that confidence.

Date of experience: January 15, 2026
New York
1 review
0 helpful votes
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Chocolate
January 25, 2026

My 17 pound dog will eat anything, turning my back on her lead to her eating part of my mounds bar.
Due to Verizon problems the Dr had trouble reaching me by phone, he didn't give up. Instead he messaged me. Excellent service.

Date of experience: January 15, 2026
California
1 review
0 helpful votes
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Infiniti 4WAS Repair
January 25, 2026

The site is very user friendly and easy to work with. You receive response quickly. I did receive an answer from the mechanic that was very helpful. Daniel seemed knowledgeable and was able to answer all my questions.

Date of experience: January 15, 2026