Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswerReviews 20,177

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+385
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,753
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Jeanie R.
Unfollow Jeanie R.
Share Review
Report Review

Most professional and prompt
February 7, 2026

The gentleman who assisted me was extremely thorough and helpful. He handled my inquiry very promptly - in less than 10 minutes.

Date of experience: January 28, 2026
Arizona
1 review
0 helpful votes
Follow Amanda C.
Unfollow Amanda C.
Share Review
Report Review

Great advice and a second opinion!
February 7, 2026

I reached out to a vet even though I was just at our local vet today because I wanted another opinion about the Dr. Marty's raw food diet and it not being balanced. We came up with options.

Date of experience: January 28, 2026
Washington
1 review
0 helpful votes
Follow Jen R.
Unfollow Jen R.
Share Review
Report Review

Victor was great in answering and explaining the answer to my query. I was confused in the filing process and worries that I might make a mistake because the web has so many different answers. Now I am confident that I will be doing it right. 👍

Date of experience: January 28, 2026
West Virginia
1 review
0 helpful votes
Follow Jill D.
Unfollow Jill D.
Share Review
Report Review

The attorney addressed my specific concerns and told me exactly who to contact- actual multiple companies to contact, what to say exactly and how to establish a rapport with this merchant. I never could have done this on my own!

Date of experience: January 28, 2026
California
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

The advice he gave could not directly resolve the fraud I was given but how I may qualify for some restitution funds. Very helpful

Date of experience: January 28, 2026
Mississippi
1 review
0 helpful votes
Follow Jim W.
Unfollow Jim W.
Share Review
Report Review

Mirror/Camera Issue - Aiming
February 7, 2026

Slight accident knocked passenger mirror off and Aiming error message displayed after replacement. Local body shop fixed the hardware, but couldn't reset the Aiming
Problem. Blake was a good professional, but he advised the necessity for me to see the vehicle dealership for the correction needed…. Thank you!

Date of experience: January 28, 2026
Texas
1 review
0 helpful votes
Follow Thomas H.
Unfollow Thomas H.
Share Review
Report Review

Nathan answered all of my questions and helped me formulate a plan to a smooth transition into Medicare. I am not concerned going forward now.

Date of experience: January 28, 2026
Indiana
1 review
0 helpful votes
Follow Conni R.
Unfollow Conni R.
Share Review
Report Review

So patient and knowledgeable!
February 7, 2026

I was so very impressed by how my tech supporter encouraged me. I never felt like I was being rushed to try all her suggestions. She was the best!

Date of experience: January 28, 2026
Utah
1 review
0 helpful votes
Follow Stuart P.
Unfollow Stuart P.
Share Review
Report Review

New Tax Issue, Easy Solution
February 7, 2026

Saw the new senior discount available for the 2025 tax year. Needed to know where to put it on the 1040. Asked the right questions, kept probing until I got the right questions and received the right answers.

Date of experience: January 28, 2026
New Jersey
2 reviews
0 helpful votes
Follow Patricia T.
Unfollow Patricia T.
Share Review
Report Review

Scammed again?
February 7, 2026

The person who helped me with my problem of not knowing where my purchase was, was very polite and was able to check if my purchase really existed. I was a false info on the part of the supplier.

Date of experience: January 28, 2026
Oregon
1 review
0 helpful votes
Follow chris b.
Unfollow chris b.
Share Review
Report Review

Felt scammy
February 7, 2026

I followed connections from support. Brother Everything seem fine until my bank sent me alert text of suspicious charge. 65$ from just answer. What!? I agreed to 5$ and it even said fully refundable So

Date of experience: January 28, 2026
JustAnswer S. JustAnswer Rep
21 minutes ago

Hello Chris,

We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
Follow Janet T.
Unfollow Janet T.
Share Review
Report Review

I needed to know what the problem with my sewing machine was and I was given that information. I also needed to know if I could take my machine to a nonauthorized repair person and I was told that I could, since the problem was mechanical and not digital. I am satisfied with this service.

Date of experience: January 28, 2026
Pennsylvania
1 review
0 helpful votes
Follow Cynthia M.
Unfollow Cynthia M.
Share Review
Report Review

Went Above and Beyond
February 7, 2026

This process went above and beyond my expectations It was simple, direct, concise, and very affordable. I recommend this to anybody looking for legal help. They even gave me a letter within minutes to assist me with my civil case! Thank you so much!

Date of experience: January 28, 2026
Florida
1 review
0 helpful votes
Follow Margaret S.
Unfollow Margaret S.
Share Review
Report Review

Help With Blood Work Numbers
February 7, 2026

Dr. Li was awesome. She answered all my questions and was able to put my mind at ease. I will definitely call back if I have additional questions. I had no idea that I would receive such kind and wonderful service through this website. So thank you!

Date of experience: January 28, 2026
Illinois
1 review
0 helpful votes
Follow Jody z.
Unfollow Jody z.
Share Review
Report Review

Understanding RMD in TurboTax
February 7, 2026

I was confused about what the minimum required distribution was for a pension account that provides equal monthly payments. Turbotax did not provide how to find that account. I received my answer.

Date of experience: January 28, 2026
Indiana
1 review
0 helpful votes
Follow Mark O.
Unfollow Mark O.
Share Review
Report Review

Eye-Opening answer
February 7, 2026

I called to do research on a legal issue. The attorney advisor answered every question I had and provided insight into a few areas I had not considered.

Date of experience: January 28, 2026
Illinois
1 review
0 helpful votes
Follow Randall I.
Unfollow Randall I.
Share Review
Report Review

I Needed One Answer
February 7, 2026

I joined this morning because I saw a similar question. I asked my question and was connected with an expert in less than 2 minutes. The expert was indeed an expert, AND he was an excellent researcher, to boot. Quite honestly, this is probably the best 5 bucks I've spent in my entire life. Very quick, very thorough, and very helpful. If I were to ask for something like JustAnswer, this site/app is exactly what I would request. I'm giving the max of 5 stars because it won't allow me to give 7 stars on their scale of 5. 🥸

Date of experience: January 28, 2026
Georgia
1 review
0 helpful votes
Follow Quinn L.
Unfollow Quinn L.
Share Review
Report Review

Bandit
February 7, 2026

My dog Bandit was having some mobility issues and Dr. Emshoff called me promptly. She provided me with all the information to help him.

Date of experience: January 28, 2026
Guernsey
1 review
0 helpful votes
Follow N N.
Unfollow N N.
Share Review
Report Review

Thank you
February 7, 2026

John was well informed and we took the correspondence off line and he is drafting a couple of documents for me to review and use.

Date of experience: January 20, 2026
Louisiana
1 review
0 helpful votes
Follow Mark M.
Unfollow Mark M.
Share Review
Report Review

I was very pleased with the response that I received concerning my pet dog's kidney disease issues, and possible solutions. I would have no hesitation in recommending this experienced veterinarian to anyone with a dog or cat, looking for help.

Date of experience: January 28, 2026