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JustAnswerReviews 16,361

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,820
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North Carolina
1 review
0 helpful votes
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It was $70 (it's pretty hidden when entering payment info, but it's there) You will not be eligible for a refund either.

But now I have the next month to ask just about anything, which is helpful with some current legal concerns I'm dealing with. So far, my questions were answered, most importantly in a way that I can actually understand. So if you can afford it, it's worth it.

Date of experience: November 13, 2025
Georgia
1 review
0 helpful votes
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Yahoo Access
November 23, 2025

Sonny guided me to get access to my deceased mother's account which was needed for legal issues. I'm so thankful for his guidance and his positive attitude in solving my problem.

Date of experience: November 13, 2025
Washington
1 review
0 helpful votes
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Social Security DOES help
November 23, 2025

Needed a Verification of Benefits letter so we called SSA. Explained the situation - told them I was the husband(my wife shuns all forms of electronic communication except her flip phone)and the agent asked her if it was ok - she acquiesced- then the first question she had trouble with, I corrected her and let the "agent" know the correct number. He wouldn't accept it - basically accused us of fraudulent activity and shook my wife up immensely. She clammed up and then tried to explain she had missed the address by one number but, he wouldn't hear of it. We were committing fraud according to him and that was that. All for a verification letter. Wow!

Date of experience: November 13, 2025
California
1 review
0 helpful votes
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Great Service!
November 23, 2025

The response was immediate. The Vet asked many questions and provided great information as to what is probably causing my dogs itching. He gave me very detailed instructions for treatment. My vet is great, but for less complicated issues, or a starting point, this is a great option. The cost of a visit is significantly less and can be done from the comfort of my home.

Date of experience: November 13, 2025
Virginia
1 review
0 helpful votes
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Roku problem
November 23, 2025

Pearl took me to Ryan who guided me through getting my Roku channels back on my on my screen saver, he is extremely exceptionally talented thank you Ryan & Pearl.

Date of experience: November 13, 2025
Florida
1 review
0 helpful votes
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Suzuki harness outboard
November 23, 2025

Spent weeks trying to get an answer on harness questions, no one could give me an answer, wanted me to bring boat to them, and schedule an appointment... just needed an simple answer in order to get correct parts. Quinn was patient and very precise with answers, saved me from more delays.

Date of experience: November 13, 2025
New Jersey
1 review
0 helpful votes
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Chinese Planters
November 23, 2025

The evaluation was spot on and the appraisal seemed correct. The intent was to get some feedback on age. I inherited a lot of stuff and not sure whether my parents knew or just took the word of their "favorite" dealer. In this case I think they took her word.

Date of experience: November 13, 2025
Illinois
1 review
0 helpful votes
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Thermostat Fix
November 23, 2025
Updated review

Rob was super knowledgeable, helpful and friendly too. Within minutes he'd helped me unlock my thermostat and learn about key functions.

Date of experience: November 13, 2025

Thermostat Fix
November 23, 2025
Previous review

Rob was super knowledgeable, helpful and friendly too. Within minutes he'd helped me unlock my thermostat and learn about key functions.

Date of experience: November 13, 2025
New Jersey
1 review
0 helpful votes
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Highly recommend Elizabeth
November 23, 2025

Elizabeth was not only professional, but real, empathetic, and truly went beyond what was required. I deeply appreciate advice that is not only knowledgeable but also delivered with genuine understanding of the person being advised. Her compassion and clarity made all the difference.
I sincerely hope there are more people like Elizabeth.

Date of experience: November 13, 2025
New York
1 review
0 helpful votes
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Helpful information
November 23, 2025

My experience with Just Answer was very positive in terms of the technician's, knowledge and communication skills. But I was surprised and upset that I was billed $38 after the initial five dollar charge. That is why I gave four stars instead of five.

Date of experience: November 13, 2025
Florida
1 review
0 helpful votes
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Gave me hope
November 23, 2025

I just needed a question answered. It turned out to be more complicated than I thought. Justin C. Esq helped me through it and showed me options. I thought all was lost for me, but no, he gave me hope.

Date of experience: November 13, 2025
Texas
1 review
0 helpful votes
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Communications
November 23, 2025

Sean was very helpful. Never rushed. He had knowledge of what the problem was and the alternative repairs facing me.
Now we need to hear from the mechanic. And I will have the necessary facts to make a decision. Thank you Sean!

Date of experience: November 13, 2025
Arizona
1 review
0 helpful votes
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I explained the situation and was asked questions that helped paint the entire picture and then received a phone call from an experienced attorney who discussed the whole thing with me and then gave me recommendations as to how to move forward to help resolve the whole issue. Having expert and knowledgeable input was by far the greatest benefit of contacting JustAnswer and is what led me to do so and I got the information I needed to be confident.

Date of experience: November 13, 2025
Pakistan
1 review
0 helpful votes
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Plz give me Work permit
November 22, 2025

I have over 7 years of hands-on experience in automotive maintenance and engine oil services. I have run my own car maintenance shop where I performed oil changes, engine inspections, filter replacements, and general car servicing. I am skilled in using different engine oil brands such as Liqui Moly, Amsoil, Motul, and Kixx. I always focus on quality work, customer satisfaction, and long-term performance of the vehicles.

Date of experience: November 13, 2025
California
1 review
0 helpful votes
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Matthew seems very knowledgeable about my situation and told me that I need to wait 24 hours. And if after that my ice maker still isn't working... I would need to have a house call.

Date of experience: November 12, 2025
California
1 review
0 helpful votes
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Simple Fix
November 22, 2025
Updated review

Too many techs tried to tell me how much it would cost to fix my washing machine, besides the cost to just come out. Carl suggested 3 simple things to try ourselves and BINGO! Problem solved in less than 5 minutes!

Date of experience: November 12, 2025

Simple Fix
November 22, 2025
Previous review

Too many techs tried to tell me how much it would cost to fix my washing machine, besides the cost to just come out. Carl suggested 3 simple things to try ourselves and BINGO! Problem solved in less than 5 minutes!

Date of experience: November 12, 2025
Ohio
1 review
0 helpful votes
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Easy and fast process
November 22, 2025

I have an insurance issue regarding unpaid invoices, and the attorney hit all the important next steps. We're hitting the ground running!

Date of experience: November 12, 2025
Texas
1 review
0 helpful votes
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Guidance selling medical equipment
November 22, 2025

Just Answer…technician sent me valuable information on what I needed to know for posting my item on the web. Even did a draft of an example that would be appealing to a buyer. He was very professional and knowledgeable on what I was needing. Gave me tips of things to avoid for my safety and assurance for things to transpire smoothly.

Date of experience: November 12, 2025
Florida
1 review
0 helpful votes
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GE Dishwasher H2O Error
November 22, 2025

I've been having a problem with the GE Dishwasher that was stopping in the middle of the cycle with the H2O error. I've tried all the recommendations I could find on the internet to no avail. Then I got in touch with JustAnswer, and they connected me with Austin, Home Appliance Technician, who led me to the real problem and guided me to a complete resolution. He was very thorough and knowledgeable, and overall a very nice person to deal with.

Date of experience: November 12, 2025
Pennsylvania
1 review
0 helpful votes
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Subaru eyesight power steering fault
November 22, 2025

Roy had trouble isolating the exact problem but continued to research to a possible fix. After discussion, he determined that I couldn't repair it myself. Dealer level repair. Very sharp and attentive!

Date of experience: November 11, 2025