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JustAnswerReviews 20,224

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,771
This company responds to reviews on average within 4 days

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Georgia
1 review
0 helpful votes
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Great insight
February 8, 2026

I used JustAnswer while seeking guidance on a workplace issue involving discrimination. The attorney provided thoughtful, practical advice and, more importantly, helped me feel empowered and confident that my concerns mattered. I was nervous about following through on the recommendation to contact HR, but I'm glad I did. I now feel at peace knowing I took the right steps.

Date of experience: January 29, 2026
Montana
1 review
0 helpful votes
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Great
February 8, 2026

I had questions concerning guardianship and getting their cards. I was very pleased with how fast I was given answers to my questions and concerns.

Date of experience: January 29, 2026
Arizona
1 review
0 helpful votes
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Again, very please the lady helped me right away. Initiation didn't hesitate to tell me what I have been looking all day in a few agencies. Thank you very much.

Date of experience: January 29, 2026
Texas
1 review
0 helpful votes
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Great for Ray the lawyer.
February 8, 2026

But I still need 5he date Ray said to keep with me in case they pull me over if my appointment is after the expiration date of February 11th. Where is that date?

Date of experience: January 29, 2026
Colorado
1 review
0 helpful votes
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He knew his stuff
February 8, 2026

I had two non-responsive websites. One was blocked, and he helped unblocked it. The other one may have been caused by the fact that 81 instances of Chrome were running. Time will tell if closing down the extraneous instances will prevent the problem from recurring.

Date of experience: January 28, 2026
Utah
1 review
0 helpful votes
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Boomer
February 8, 2026

I am so happy I found JustAnswer. Its so great to have a place to call when you can't get to your vet. Nights and weekends, or anytime 24\7. I have a 2 hour drive to an emergency vet. I will gladly make the trip if need be. All my questions were answered and she asked lots of questions so she could give me the right advice. I will be using JustAnswer again if the need ever arises.

Date of experience: January 29, 2026
Illinois
1 review
0 helpful votes
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Great experience speaking to Probate Lawyer (Joseph). Got clarification on my next steps and requirements based on my personal situation with my mother's will and inheritance in Greece, ensuring the will is properly validated.

Date of experience: January 29, 2026
Minnesota
1 review
0 helpful votes
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There was one negative point for Just Answer. A $50.00 fee was deducted from my bank account. I feel this charge is an over charge and wrong. I am expecting a refund of this amount.

Date of experience: January 29, 2026
North Carolina
1 review
0 helpful votes
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Very satisfied
February 8, 2026

Doctor helped explain the issues I had very throughly and then some. Took the time to listen to me, and answered any other questions I had. It was a breath of fresh air to get another opinion.

Date of experience: January 28, 2026
Montserrat
1 review
0 helpful votes
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Good to know
February 8, 2026

The manual for the machine said we could do a manual clean. I appreciate that William knew that was not possible. Hopefully after 180 cups the machine will prompt me to clean. I will have to wait for that.

Date of experience: January 29, 2026
New Jersey
1 review
0 helpful votes
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Most professional and prompt
February 7, 2026

The gentleman who assisted me was extremely thorough and helpful. He handled my inquiry very promptly - in less than 10 minutes.

Date of experience: January 28, 2026
Arizona
1 review
0 helpful votes
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Great advice and a second opinion!
February 7, 2026

I reached out to a vet even though I was just at our local vet today because I wanted another opinion about the Dr. Marty's raw food diet and it not being balanced. We came up with options.

Date of experience: January 28, 2026
Washington
1 review
0 helpful votes
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Victor was great in answering and explaining the answer to my query. I was confused in the filing process and worries that I might make a mistake because the web has so many different answers. Now I am confident that I will be doing it right. 👍

Date of experience: January 28, 2026
West Virginia
1 review
0 helpful votes
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The attorney addressed my specific concerns and told me exactly who to contact- actual multiple companies to contact, what to say exactly and how to establish a rapport with this merchant. I never could have done this on my own!

Date of experience: January 28, 2026
California
1 review
0 helpful votes
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The advice he gave could not directly resolve the fraud I was given but how I may qualify for some restitution funds. Very helpful

Date of experience: January 28, 2026
Mississippi
1 review
0 helpful votes
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Mirror/Camera Issue - Aiming
February 7, 2026

Slight accident knocked passenger mirror off and Aiming error message displayed after replacement. Local body shop fixed the hardware, but couldn't reset the Aiming
Problem. Blake was a good professional, but he advised the necessity for me to see the vehicle dealership for the correction needed…. Thank you!

Date of experience: January 28, 2026
Texas
1 review
0 helpful votes
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Nathan answered all of my questions and helped me formulate a plan to a smooth transition into Medicare. I am not concerned going forward now.

Date of experience: January 28, 2026
Indiana
1 review
0 helpful votes
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So patient and knowledgeable!
February 7, 2026

I was so very impressed by how my tech supporter encouraged me. I never felt like I was being rushed to try all her suggestions. She was the best!

Date of experience: January 28, 2026
Utah
1 review
0 helpful votes
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New Tax Issue, Easy Solution
February 7, 2026

Saw the new senior discount available for the 2025 tax year. Needed to know where to put it on the 1040. Asked the right questions, kept probing until I got the right questions and received the right answers.

Date of experience: January 28, 2026
New Jersey
2 reviews
0 helpful votes
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Scammed again?
February 7, 2026

The person who helped me with my problem of not knowing where my purchase was, was very polite and was able to check if my purchase really existed. I was a false info on the part of the supplier.

Date of experience: January 28, 2026