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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Very professional and knowledgeable and willing to help with eagerness while preserving integrity and dignity. Lost all hope in the judicial system from unscrupulous professional actors yet Just Answer my helper Attorney Legal Eagle restored my trust and hope that justice is all about how you approach it and never give up in what you believe and what is right.
Very professional and knowledgeable and willing to help with eagerness while preserving integrity and dignity. Lost all hope in the judicial system from unscrupulous professional actors yet Just Answer my helper Attorney Legal Eagle restored my trust and hope that justice is all about how you approach it and never give up in what you believe and what is right.
I was sent a letter stating that RRB had over paid me in disability benefits in the amount of $64,000 for ten years. After applying for ssa benefits when my daughter's mother died, I was approved for the benefits. Now After ten years they say I shouldn't have been approved for the benefits. The just answer attorney informed me of what to do. I feel a lot better about the situation
Concerned about our horse after hours. Spoke with Vet Emily and she was so helpful and alleviated concerns for immediate care. Well knowledgeable of horses and eased our concerns.
I have used just answer for a couple of issues. It is a fantastic service. In a world where legal documents rule it is important to be able to access what your rights and proper information and laws are. This is a great opportunity for people that do not have tons of thousands of dollars to retain attorneys.
I came to just answer as I was having legal issues with my current attorney, and I wanted to get clarification on what should and should not be happening. Paying for an hour of a local attorneys time can become very costly very quick. This was a great option for me to get a couple answers fast so that I could better understand my options. I think it is a great alternative to be able to talk to lawyers, doctors, veterinarians, mechanics etc. A lot of times we just need a little bit of information to be able to proceed with what our issue is and this gives you just that without a hefty or lengthy investment. I will definitely continue my membership, and recommend to anyone trying to get answers as a reasonable solution.
Dr Phil listened to my concerns regarding my cat. We discussed possible reasons, was advised to monitor my cat and video any unusual behavior for the vet when we go to see them. I felt much better after talking with Dr Phil.
About two hours ago I realized that I had an UTI issue. I take two tables of Uricalm with D-Mammanose every day and have had UTI issues in the past. However it has been a long time since I have had them. I happened to have in my medicine cabinet two antibiotics which I google to learn if any of them could help me tonight before I can call my Primary Physician. I came across this web page an started a chat with a Physician Assistant and within minutes I was talking with a doctor who questioned me again and was sure I knew what I was talking about. To make a very pleasant interchange, he asked me how many capsules of one the antibiotics I had (3) he advised me to take one tonight and two tomorrow (precisely what I had) and to call my primary physician tomorrow to prescribe additional as needed. One of the best attention and helpful response I probably have ever had! Congratulations to your service!
About two hours ago I realized that I had an UTI issue. I take two tables of Uricalm with D-Mammanose every day and have had UTI issues in the past. However it has been a long time since I have had them. I happened to have in my medicine cabinet two antibiotics which I google to learn if any of them could help me tonight before I can call my Primary Physician. I came across this web page an started a chat with a Physician Assistant and within minutes I was talking with a doctor who questioned me again and was sure I knew what I was talking about. To make a very pleasant interchange, he asked me how many capsules of one the antibiotics I had (3) he advised me to take one tonight and two tomorrow (precisely what I had) and to call my primary physician tomorrow to prescribe additional as needed. One of the best attention and helpful response I probably have ever had! Congratulations to your service!
The plumber knew just what to do for Moen showerhead repair. I didn't know it would cost $65 + $5, I was only notified of $5. That was a surprise for me.
Aljon Lovelace walked me through a very complicated $17,000 payment to the IRS.
He was patient and stuck with it for 45 minutes.
I am so appreciative of his help.
I would grade him A+
My dog got into my other dog's pills and I didn't know what to do. Dr. Nikko put my mind at ease and explained everything. It was nice to speak to an actual person.
My dog got into my other dog's pills and I didn't know what to do. Dr. Nikko put my mind at ease and explained everything. It was nice to speak to an actual person.
In-sink food waste disposal unit stuck in ON position. Jiggling stopper/switch didn't stop motor. Contacted JustAnswer. They connected me to a plumber who diagnosed proble related to stopper-on/off switch. Recommended replacing old disposal unit rather than replacing faulty switch, considering cost of new unit and age of old unit. Makes sense to me
I reached out to confirm and learn what my daughters rights are for retrieving her belongings from her mothers house where she no longer resides. My questions and concerns were answered completely and quickly giving my family and I peace of mind. Overall great experience.
I have used this service to get legal advice several times. The lawyers have been great each time. Being able to submit my questions and an expert contact me in minutes, is worth its weight in gold.
I have used this service to get legal advice several times. The lawyers have been great each time. Being able to submit my questions and an expert contact me in minutes, is worth its weight in gold.
Suite à un petit problème bancaire je n'arrivais plus à me connecter à mon compte Kobo. La lecture c'est ma drogue … maintenant je peux lire +++++Encore MERCI!
I had a question about a possible drug interaction with a newly prescribed prescription drug I'm taking and a supplement that I wish to take to help lower my glucose level because of my pre-diabetic condition. I received very, very quick service. I felt the pharmacist at the proper questions about what I took now and also gave me advice about diet, exercise and the fact that the FDA does not regulate supplements. Thank you, very much, Dr. Megan!
Called to see if Just Answer could help find where my package was. Had used them before and they helped me find out where my package was.
Called to see if Just Answer could help find where my package was. Had used them before and they helped me find out where my package was.
Matt was very patient and helpful in trying to solve a problem in correcting WORD app. He didn't give up but patiently followed through until it did work.
He was very kind and great to interact with. I highly commend how helpful my experience was.THANK YOU!
I needed to change my Frigidaire refrigerator filter & ran into an issue. I found Just Answer online. They connected me with a wonderful man who talked me through my problem & it's fixed.
My Maytag washing machine suddenly stopped working. I had previously washed two loads of clothes and it worked fine. I chatted with a specialist and he suggested some things to try. It started working! He gave me great tips on reasons it happened and how to get it started.
I need to change my routing number and account because my bank account was hacked.
I got to thecorrect screen but it would NOT let me change it immediately. It only allowed it to be next year!
Very disappointed. However, they said my bank could do it for me.
Bank is closed today!
Despite some issues with my phone, the tech was able to provide me with clearly written instructions on how to fix the problem
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care