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JustAnswerReviews 18,821

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,431
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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Had a bad fall and ended up with what I figured was just a very bad sprain in my ankle with pain radiating up through my calf 2 weeks ago. Doctor made me feel comfortable that I was doing everything that I was required to do medically allowing me to relax.

Date of experience: January 2, 2026
Arizona
1 review
0 helpful votes
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I was having trouble getting my Word to select/highlight text so I could do a general formatting change. All I could was one word at a time. Very frustrating!
But once Andy Tech figured out what my problem was, he came up with a solution first time around! Thank you, Andy!

Date of experience: January 2, 2026
Texas
1 review
0 helpful votes
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Kevin was a great help
January 12, 2026

Last time I took my car for service they kept it for 6 weeks so I decided to contact an expert before taking it in. Kevin was very knowledgeable and positive. He gave me much hope.

Date of experience: January 2, 2026
Missouri
1 review
0 helpful votes
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I called their number about 10 o'clock at night hoping for quick advice on glucose levels. I was connected to Dr. Li very quickly, she listened to all I had to tell her, and made perfect sense of it. She spotted the problem right away, and gave me confident advice on what to do. Her direct, and warm manner was very reassuring, and she was very patient as I made sure I understood what she was telling me. I felt I was in good hands with Dr. Li, and I appreciate that she knew what to do to help me. I know I could try this service again and get the same success and reassurance.

Date of experience: January 2, 2026
Texas
1 review
0 helpful votes
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Car battery light came on after hours
January 12, 2026

My car's battery light came on, at night on a Saturday. I asked JustAnswer how to diagnose the problem. The mechanic gave me a very thorough answer.

Date of experience: December 27, 2025
California
1 review
0 helpful votes
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My Range went into an error code and I chose Just Answer after locating on the web. After a quick chat explaining my problem and the Model/Make of my range, I was assigned a technician, Dino. Dino asked a couple of questions and gave me an answer. As to what caused my problem. I do have to call for repair, however, I know how to proceed now. ALSO. The error at the range was causing a loud audible alarm, and Dino explained that I needed to shut off the range at the breaker... thank you! The only concern I have is having to give them my credit card number - and how to stop further monthly billing.

Date of experience: January 2, 2026
Illinois
1 review
0 helpful votes
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Firewall scam call
January 12, 2026

I received a call from someone identifying themselves as from McAfee and that my firewall was down and not working. My JustAnswer technician walked through my issues, asked a number of questions for clarification, and made quick summary and recommendations that were a relief to me. Thank you.

Date of experience: January 2, 2026
North Carolina
1 review
0 helpful votes
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Best advice for the money!
January 12, 2026

Great not to get a run around from companies that would not sell you parts but make the unit you have!
One might be smart enough to do this you self they rather send you to an expensive contractor that no always works out...
Great to know about this service I will be back!
Sven

Date of experience: January 2, 2026
Canada
1 review
0 helpful votes
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Advice for peace of mind
January 12, 2026

Debra was excellent at answering my question in a timely manner. She is very knowledgeable in her field and provided great insight on child support concerns. Great service!

Date of experience: January 2, 2026
Florida
1 review
0 helpful votes
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Results
January 12, 2026

SS was not able to help but knew who could. I received a call back within 15" from Brian who identified the problem almost immediately. He suggested I enter my social security account thru ID. Me. I was able to enter immediately

Date of experience: January 1, 2026
Illinois
1 review
0 helpful votes
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Good experience
January 12, 2026

I call they got right on the problem. They told me what to do and if started having seizure then take Bella to Huntsville to the vet. The vet called me I think but my phone never rang. But I had 3 missed calls from them. But any way things turned out ok. Thanks to everyone for their help. I was scared to death but they helped me.

Date of experience: January 2, 2026
California
1 review
0 helpful votes
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My dog grabbed & ate fresh garlic (when a clove flew off my cutting board, & hit the floor while I was cooking). I was able to learn from Vet that the quantity he ate was not likely significant to be toxic, but was also requested by Vet to re-chat back to him how Jack was doing, after 2 hours just to be sure, which I did. Perfect, & thank you so much!

Date of experience: January 1, 2026
South Carolina
1 review
0 helpful votes
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You won't true help and same time as this tragic moment life has handed me I was all over the place Larry went over and beyond help me mentally and still being professional handle the situation and humbled me with compassionate understanding I'm so thankful and appreciative Godbless you Larry

Date of experience: January 1, 2026
California
1 review
0 helpful votes
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Damaged product
January 11, 2026

He was very helpful but still couldn't resolve my issue. It had to do with the product being totally broken and not getting anyone from Laura Geller company to give me a straight answer or how to resolve my issue

Date of experience: January 1, 2026
New Zealand
1 review
0 helpful votes
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Excellent
January 11, 2026

I am 92 years old and not to experienced with the modern technology but was able to follow the instructions given by the technician he was very helpful

Date of experience: January 2, 2026
Texas
1 review
0 helpful votes
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Old medical history
January 11, 2026

Everyone that i had dealings with was very kind and pleasant in helping me to get the information that i am looking to recover.

Date of experience: January 1, 2026
Ohio
1 review
0 helpful votes
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My Worx ZipSnip wasn't holding a charge. So, I contacted the help desk and they referred me to Charles to help me with my charging issue. Charles was very helpful. So, hopefully with his assistance I can get my ZipSnip to work like it should.

Date of experience: January 1, 2026
GB
1 review
0 helpful votes
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Facebook permanently disabled
January 11, 2026

I found Dave extremely helpful, unlike Facebook. He explained things very clearly, in a language that I could understand. I would certainly use Just Ask again and recommend it.

Date of experience: January 1, 2026
New York
1 review
0 helpful votes
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Satisfied
January 11, 2026

I spoke with a very kind knowledgeable AttyWho was able to answer the questions I had or gave me information I needed to have or information I wasn't aware of. I do need to speak with him again. Will you please kindly help me do that and have him give me a call because I have additional questions to ask or more information to provide which I need his opinion. Thank you for your anticipated. Cooperation in connecting me the atty I spoke with yesterday thank you.

Date of experience: December 31, 2025
Oregon
1 review
0 helpful votes
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Travel document help
January 11, 2026

Blake, my counselor and advisor regarding my concerns, was patient, thorough, and immensely helpful in supplying me with information and options that I can apply to my current problem.

Date of experience: January 1, 2026