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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Helped me log in to my Disney/Hulu and never gave up on me. As a senior you have no idea how hard it is to just order a chanel. Kevin never made me feel stressed or rushed. HE NEEDS A RAISE!
Richard was knowledgeable and nice. But somehow I got charged $65.00 for some membership that I did not want. They are refunding my money. What happened with the warantee anyway?
I had issues with my Jeep passing smog - it seemed like one sensor after another was going bad. I was worried that I'd purchased a lemon. But JustAnswer saved the day! My Jeep passed smog. I received answers to my questions quickly - and I had a lot of questions. I couldn't have asked for a better experience.
My accountant went above and beyond to give me solid answers to questions that had had me spinning before our conversation. Now I feel ready to move forward with some financial decisions that had been holding me back.
I had concerns about my cat consuming a Sudafed pill and I needed to get some advice of what O should do, and I did receive proffensional advice on what I needed to do. Very helpful
I received specific answers quickly. Very thankful for the service as I didn't have to wait on the telephone for a few answers to my questions.
My girl's regular vet is not open and the emergency vet wants $130.00 just to walk in the door. She's had diahhrea for 4 days and I needed help until her Vet opens next week.
Dr. Ivana was quick, courteous and gave me great help.
I have to say I thought this website was a scam. However, I was connected to a doctor who answered my questions specifically, as I ask. I just thought I would be talking to a BOT, but he was definitely real.
I have been unable to dig into this issue further yet but the information received and working together on the problem was very helpful
Although I needed a quick answer, and that didn't appear to be possible, at least there was a way of asking any question and getting an informed response.
I have been trying for 2+ weeks to get a 1099 form sent to be. Andre, at Just Answer took care, of it in 15min. Very satisfying to get a, fast. Accurate response.
My portable showed mike and speakers turned off. In order to address those issues a driver update was needed. Gabriel walked me thru the process of updating drivers. If that solves the issue we are done. If not i will contact Gabriel again.
I had been able to take my tenant to court and get her evicted. Sadly, she had paid up and talked me into letting her stay 3 times before.
Our area has limited lawyers available and none taking new clients.
Twice now, I have talked with the Just Ask lawyers. They have understood my questions and explained options for me to follow.
I did not subscribe to a FitMe service. When I saw I was being charged for one, I tried to find a way to reach the company to straighten that out but was unsuccessful. In growing despair, I tried JustAnswer. The person who helped me was extremely kind, patient and helpful in finding a solution to my problem. He was able to actually connect me with FitMe so I could register my complaint. The company responded to me the next day that they were canceling "my account." I am so greatly appreciative of JustAnswer's help!
The experience was one to talk about: the representative was exceptional- kind, polite, patient, knowledgeable and many more adjectives.
The experience was great from start to end.
Rollan spoke slowly and when I asked to repeat, he did show frustration in his voice. If I misunderstood where we were going, he patiently explained it again. He guided me slowly through the entire process clearly until I got my Fitbit to reconnect. Excellence service. Thank you.
I've used the service a few times now and it's great to just have really fast and professional advice for an issue going on. They've diagnosed and given amazing advice each time.
Jacob answered my questions quickly and succinctly, He left no room for ambiguity, and I left the chat smarter and more comfortable than when I started it.
Left my coffee unattended for less than a minute but my cocker spaniel drank some. I panicked and called Dr Kim and he put my fears to rest. He told me the signs to watch out for. Don't hesitate to use this organization. 5 stars in my book.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello Mark,
We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645