On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The technician was very patient with me, he was having to repeat some things several times. I am grateful for his expertise and patience.
I was first told that I would get a call from an IT expert in 5 minutes. I paid a $5 feel. I waited an hour and got a technician through Chat instead. Mac Williams gave me a lot of information which was well worth the fee, which turned out to be $45 dollars
I was concerned my dog had eaten a daffodil bulb. I had no idea they were toxic to dogs until I looked it up. I described her symptoms and behavior to the vet assistant and she connected me with Dr. Culpepper. She asked some more questions and educated me a bit more about daffodil toxicity. We agreed that I could afford to wait a bit before taking my dog in to see a vet and she told me what to watch for in terms of a worsening condition which would need immediate care. I'm happy to report my dog is back to her old self today and has resumed acting. Crisis passed. I'm so grateful for the advice I received!
Dino was extremely polite and professional. Had me try a couple of different things to verify the source of the problem. Once we identified the cause, he provided best information on where to buy replacement par at reasonable price.
In April 2024, I deposited $645,000 and invested on this scam platform! All thanks to R E A I N T E L L. C O M, who were swift and professional in tracing my money to the wallets where the scammers had hidden it. They helped me recover everything in just eleven days.Don't make the same mistake I did! I was told to wait 17 business days before withdrawing, but when I tried, an "error" appeared. I contacted customer service for help, and they claimed I had to pay 28% for taxes and accrued fees. I sent it in, but when I tried to withdraw again, they froze my account I couldn't access my wallet or funds. I wrote to them no fewer than five times asking for updates, but they never responded. I couldn't just sit and do nothing, so I began my own research and did everything I could to prove my case.
I got precise and detailed information that I needed. Now I'm going to work and put every all the advice that was given to me to work. Thank you very much for everything expecting to the young man to help me.
This was a great experience, even though it wasn't what I was expecting. I thought my cat would need to be on camera to determine what's going on with her eye. The vet asked specific questions and was able to give me the info I needed in a very short period of time. This saved me the expense (and time!) of going to the local veterinarian, and I received help much more quickly this way. LBarnes was thorough and attentive to all my questions.
Performed a factory rest on thermostat and system is only blowing out cold air. Andre called me and walked me thru changing outdoor equipment from HP1 to GA1
I messaged, paid $5, was connected to an expert. Told them what happened. She asked a few questions to gather symptoms. Suggested solutions and answered my questions throughly of what to look for in the next few hrs. She was very kind, and personable. Not like just searching for an answer I could have gotten for free on Google anyway. The peace of mind I received was worth every bit of $5
I came to my house to fix my dryer. It was squeaking very loud. He only changed the belt. It was still squeaking. He insisted it was the motor just answer. Said it wasn't the motor. Just answer advise me to change all the rollers. I had him come back and do that and it works great.
The response was quick. The technician was precise and clear. I followed his advice and my problem was solved. Took about 20 minutes.
I have an Epson printer that the blank ink does not print. Its a sunday and I net to print 100 sets of bulletin for meeting service.Epson agent is closed. I found just answer on the internet and register. I got the Solution including buying spares and and video instruction how to repair printer. Its amazing, i dont have to call a technician to repair.
Excellent! Professional, polite and efficient. Problem (I'd inadvertently changed something in the TV 'Settings') identified quickly and resolved.
Patrick is great. He is on it very quickly and replies right away. He explained everything to me and my issue was resolved. I recommend him.
Carl helped me trouble shoot problem. Determined sensor is not working. Having trouble with nespresso service on replacement. 2 1/2 on phone. Never got back to me.
Brandon is exceptionally concise, and I appreciate him putting in time to research specific laws to provide informed feedback.
I was doing a big job on a 2012 BMW X5 and after the repair the transmission started throwing at me multiple fault codes and with limited information about the codes I decided to try JustAnswer because it caught my eye in one of the google searches for answers. Greg figured it out in 5 minutes and a heavy weight was lifted of my shoulders.
Thank you again!
Before asking for assistance: Dismal. Had tried all I could think of.
AFTER asking for Assistance: Fantastic! Anthony had me sorted with his first suggestion.
So happy.
After providing Just Answer my problem they were able to connect me with a technician that was able to diagnose what the problem was and provide a solution including the necessary parts required to fix the washer. I will use this service again!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care