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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The issue I have is with federal government retirement management and is something that very few people working in HR or Federal Retirement knows. Mr. Gino took time to research and found solutions that no one else gave to me. Gave me answers to the issue and more possible solutions to solve the problem.
Once I explained my problem to Donald he said it sounded like a cross thread with the bolt and offered 2 solutions, one using a Tap to fix the crossthread or 2 using a smaller bolt and nut to temporarily fix the problem.
My experience was out of this world. Larry informed, educated, and advised me on paint, baseboards, and casings enough that I now am ready to make a this piece of the project purchase. I look forward to asking Larry all the questions I will need to finish our entire house renovation.
My antique expert was comprehensive and immediate in his response. However, was charged an extra $5 when I pay $45 per month for JustAnswer service.
Stephen was the first Service Technian who fully understood exactly what I was experiencing with trying to sync up my Sharkey hearing aids, Samsung TV, and my Dish Hopper. He held my hand so to speak and walked me through trying to resolve my issues. He was so patient with me, and I felt he wanted my problem solved. I definitely will use JustAnswer again
Had a problem adding a new application to my new smart TV. Nick was very professional and knowledgeable. He was very polite and patient with me, an illiterate with electronic. Pleasure to have an issue that was easily corrected.
Barbara was very friendly and helpful. She understood my question and explained the answer in easy terms for my understanding. Thank you
My situation was not resolved as it's not a standard one, but I received responses and direction which were helpful. Thank you
It would have been a better experience if the platform will not ask me immediate fee by asking my credit card.
As an individual customer, I would pay after the transaction. But I understand that some customers probably don't want to pay even after the service. Make sense.
This era makes our lives even harder because we became paranoid of scams.
But overall, my experience is excellent. And thank you for the help that you have extended me..
I felt this to be a wonderful service for simple advice with the added bonus that I did not need to wait a week+ for an appointment and the cost was quite reasonable
I was in a panic after my dog got my husband's meds, I accounted for all but one pill and contacted JustAnswer for help. I was connected to a vet which assured me that my pup would be fine after eating one pill. Fast quick response!
Servizio veloce gentile e nella seconda parte competente
Although frustrating at times the rep I was speaking with was determined to fix my audio issue with the brand new Yamaha receiver. It took over an hour but we finally figured it out together and now everything is working perfectly so it was a great experience in the end.
Disappointed with Tesla. Low mileage vehicle (******* K)with second failure. I'm a moderate driver, so the car is not abused I I will post a review on social media after this episode
Randy was referred to me after I expressed my concerns over the issue and was able to handle it the same day without any delay. Thank you for your attention.
SUCCINTLY answered questioned about how to complete a self-employment form in Turbo Tax. Extremally, helpful and clear in his answer. Thank you for your help.
The tech support was just as advertised. I got a call about 10 minutes after submitting my request and entering my credit card, email and phone number. The tech was very easy to understand, knowledgeable and gave me specific information about what to check with wiring and connectors to the door handle (ground, power and antenna) before considering moving on to replacing the BCM (Body Control Module). He even explained that the BCM is found under the dash on the passenger side and the BCM is partitioned between right and left side body functions so the fact that the driver side door has never failed does not rule out a defect in he BCM that could be causing the passenger side door to fail intermittently..
Great experience! Thank you, just took so long to answer me back. They said I had to pay$ 5.00 and they said that will be returned.
But when I looked on my account I was charged another $65. I will see if that's returned! I hope everything else went great!
Thank you!
Bought 2 Apple cards at Target opened them up and was going to scratch to get the codes but both cards had the numbers allready exposed and the middle letters were whited out. So there was nothing to scratch. Went back in store said they couldnt do anything. I contacted my bank to try and stop payment but was too late. Contacted Apple spent over 2 hours to get thru to them to send my photos, very difficult way they have to do things.
I was having an issue with my Netflix account as I have two residences and sometimes I am at 1 while my wife is at the other. We should both be able to watch in our own homes.
Working with Jay was an absolute delight — his professionalism, knowledge, and good sense of humor made the interaction enjoyable.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care