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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I needed assistance with legal questions regarding terminating a lease before it began. I was expecting a chat bot or to pay some high prices before even speaking with a lawyer. But the lawyer communicated with me in the chat and answered all of my questions and gave feed back that I needed to assist me with taking the next steps. I was happy with the service.
It was good advise to hear but I did not know that they charge $55.00 dollars. I read a message that said $5.00 and my bank ask me did I authorize $55.00.
Without his help i would have never been able to recover my account he did everything he could do to help me i wish there were more people like him in this world. Just wanted to say thank you Alejandro again it finally got recovered. But I lost out chat box and don't have those links you gave me to cancel the subscription please reach out if you could thanks
It was a great experience. All questions were answered with step by step action provided to do it right. Very highly recommended!
I suspected thermostat problems for my fridge. Including the new one being bad. I was wondering if I had missed something. After going over it with the tech it appears he agrees. I will get another one.
Positive experience. Provided the specific information that I asked for. Did not like having to deposit $. How do I get refund as specified
The chat bot asked me for $5 down on a credit card to get a Social Security question answered. Paid the $5 then it charged $65 for a month.
No refunds after being told I would be refunded the money
Took awhile but he was very organized. I learned a few tricks along the way. I' m nit a newcomer to computer problems, but loosing my sound was a real problem. I had to uninstall my sound system and reinstall.
Right after asking for assistance for a TV technician, I was almost immediately contacted by an expert who sent me the list of electricians active in my city
I had a few questions in the starting phase of my legal procedures.
JustAnswer answered and helped me quickly and correctly.
Good online service. Quality is great.
Had trouble completeing the name correction process. I was able to understand how the process worked. I hope to receive my Medicare card with my correct name
I was happy to find a hearing ear on the chat of just answer. The immediate response and serious taking of me was a help an sich. My problems are not over, but you helped me take a big bump. Thank you.
AI section very detailed. A little disturbing when you have previous experience and you want to get to the end.
Tech section a little repetitive and a little misleading by giving you a contact location to complete your request without indicating you need or do not need to advise your result.
I was leary about putting in my credit card, but within a minute, the tech was calling me to walk me through my SD card formatting issue. He literally told me the simple steps and it was fixed immediately! He was very calm and kind, and spoke English clearly. I will use this service again!
Much better than I anticipated. Chatbot was great and asked direct questions and provided direct answers. Don wha was the live expert on the phone provided straight questions and clear responses as well as recommendations.
Moses found the problem quickly and solved it for me. In todays world that is a welcome outcome.
Thanks to Moses
Thank you Bryan
Requested a private room upon arrival at facility.
I was told upon admission that there was no private rooms available.
A white male patient was admitted afterwards and was given a private room and was charged less than I was charged with a double occupancy.,
I went from anguish to relief in a matter of minutes with the information provided by Dr. Basu. He was very thorough in asking questions, so I was very confident about his diagnosis and what to look out for in the coming days.
Great site! It's very comforting to know you can access immediate expert advice from your own home with a few clicks.
Thank you!
After a quick online chat about the basics of your cat and your concerns, I received a call very shortly after. The doctor was super helpful and addressed my concerns. And seemed very genuine and happy to answer any questions.
Highly recommend.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Patricia,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645