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JustAnswerReviews 17,157

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,030
This company responds to reviews on average within 4 days

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Illinois
1 review
0 helpful votes
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Found online, was impressed with obvious statement of $5 being refundable. People were friendly and professional as I desperately tried to explain the situation, which was eventually resolved. I was rather stunned at $65 billing, but still cheaper than having the Geek Squad make a house call, which I had contemplated.

Date of experience: December 1, 2025
California
1 review
0 helpful votes
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Fixed the low beam issue but the DRL issue persists. It is never simple on late model vehicles. Take me back to 1956. So long as I have low beams and high beams operating, I am good to go. DRL lights may be a government mandated add-on, which congressional members should be required to fix — in the field — at NO cost — when ever and where ever they may have stopped operating.

Date of experience: December 1, 2025
Illinois
1 review
0 helpful votes
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I appreciate everything thank you so much anybody that I know that is in the situation such as mine I would gladly give them just answer so they can get the same help and kindness that I got

Date of experience: December 1, 2025
Ukraine
1 review
0 helpful votes
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Advice on cat nutrition
December 11, 2025

Received quick and clear answer on question how to adjust cat nutrition due to his age. Also got advice on how to warm cat after grooming. Great service and Expert

Date of experience: December 1, 2025
South Carolina
1 review
0 helpful votes
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Sony Bravia remote problems
December 11, 2025

Richard told me I needed to have my dish remote reset as my Sony remote became the dominant one. He gave me the number for Dish and they fixed my problem in less than 20 minutes

Date of experience: November 27, 2025
Utah
1 review
0 helpful votes
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Positive experience
December 11, 2025

Anthony was very patient and kind with a very non technical senior citizen. I can't thank you enough for your patience and understanding of someone that has to have every simple direction explained over and over

Date of experience: December 1, 2025
Michigan
1 review
0 helpful votes
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GREENWORKS Sno-blower?
December 11, 2025

Snowblower not working.
Dan advised me to make sure both batteries were fully charged.
If not to contact GREENWORKS for possible battery replacement since snowblower is less than a year old.

Date of experience: December 1, 2025
California
1 review
0 helpful votes
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Irving the cat was running around and crying. Was very agitated after a fight with the other cat. He kept running to the litter box
Es and crying. So, I became very nervous and called in.

Date of experience: December 1, 2025
New York
1 review
0 helpful votes
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Brandon was very patient he took the time and energy to understand the characters (my family members) of my legal very complex legal case. Local attorneys would only tell you, we are not sure how strong of a case you have. I knew the evidence was more than enough, simply by finding it online, public records, etc. Brandon reviewed the evidence I had, and helped me to understand how the laws that are on the books should be applied to my specific case and directed me to whom the proper authorities and government agencies should review my case and help me to try and hopefully get justice all of my family members. Ask for Brandon, he is one of the best!

Date of experience: December 1, 2025

Most Knowledgeable and a little bit of kindness thrown in
September 25, 2025
Previous review

He was very detailed in his answers and helped me be able to tackle the task that I have before me. I will forget grateful for his help.

Date of experience: September 15, 2025
Germany
1 review
0 helpful votes
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Kometent!
December 11, 2025

They showed me troubleshooting methods I wasn't aware of. The conclusion now is that the device is broken. That's something, at least I don't have to get annoyed anymore and can buy a new surround sound system after 11 years.

Date of experience: December 1, 2025
Georgia
1 review
0 helpful votes
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Sick dog
December 10, 2025

My dog was throwing up. The vet called me, listened, and gave me instructions that included medication that I had. My dog hasn't been sick anymore.

Date of experience: November 29, 2025
Vermont
1 review
0 helpful votes
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REN
December 10, 2025

My copier wouldn't work, gave me a wierd error code, went through a bunch of trouble shooting steps, the problem was easily solved (seemed moronically simple from my point of view — but such things happen to people like me who are not mechaically inclined or computer savvy)

Date of experience: November 30, 2025
New York
1 review
0 helpful votes
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Samsung owners manual
December 10, 2025

GregT0409 was a Great help! Very patient and stepped me through the process. I have printed all 61 pages. I am 83 and have a hard time with computer projects. With Greg's help this was very easy.

Date of experience: November 30, 2025
Texas
1 review
0 helpful votes
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Tv
December 10, 2025

It took a long time for a technician to call but he was very helpful. We tried everything to try and fix the issue. Waiting to see if the last suggestion works.

Date of experience: November 30, 2025
Illinois
1 review
0 helpful votes
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A pet in distress
December 10, 2025

Dr. Phil was very thorough in answering my questions concerning my pet. I felt very satisfied with the call, Dr. Phil was very courteous and handled my call with warmth and efficiency.

Date of experience: November 30, 2025
Colorado
1 review
0 helpful votes
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Keurig
December 10, 2025

After descaling my Keurig was not performing properly. Greg took me through the steps needed to fix it, and the last steps failed. I need to purchase a new machine. Not happy with Keurig.

Date of experience: November 30, 2025
California
1 review
0 helpful votes
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Neutered meds questions
December 10, 2025

I asked two simple questions and got an answer from a license Veterinarian after answering a few of thier questions. Only for $5 not that bad. Very satisfied.

Date of experience: November 30, 2025
Canada
1 review
0 helpful votes
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Far away
December 10, 2025

I live 3 hours away from a vet. I was concerned for my 4 and half month puppy eating something she shouldn't have. She had sore stomach and gas that I never smelt before. The vet met all my questions and beyond. Thank you again
Your awesome

Date of experience: November 30, 2025
Indiana
1 review
0 helpful votes
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Genuinely concerned
December 10, 2025

The Vet informed me that my rescue female cat was quite large for her age. But of course I am not sure when she was born. The Vet said to take my cat to a clinic asap

Date of experience: November 30, 2025
California
1 review
0 helpful votes
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Fast, Informative & Calming
December 10, 2025

Quick chat was simple straightforward & easy.
Dr Ivana was compationate, clear & detailed in her answers. Still have to take my fur baby for tests & check up yet felt less stress after chat with Dr.Ivana.

Date of experience: November 30, 2025