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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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After going through all the steps and attempts it was determined that the dryer is pretty much beyond repair as the parts are no longer available.
I purchased a used Bissell Pet Pro cleaning machine and the suction feature was not working. Mohammed gave several different fix options and was patient as I worked through his suggestions. I was able to get the floor suction working and will check back in on Wednesday to work on the tool suction function. He was very encouraging and gave me great feedback! He certainly knew the machine and was very customer friendly. I would highly recommend him to my friends and plan on consulting with him again.
First vet left me on gathering... not responding. 2nd vet was a gem 💎
My aging dog was in pain and I needed guidance which she provided expertly.
The expert reviewed my symptoms and repeated them exactly. He then provided a checklist of areas to review, and I am hopeful it will help me make the necessary repairs. If not, the expert also recommended contacting the manufacturer. A plus in anyone's book.
Im attempting to remove my existing sink drain from my vessel sink. The original drain was installed on the sink and then set into the countertop. The problem now is that the countertop top hole for the drain is too small to remove the old locknut.
I may have to remove my sink if I can't get the new drain to attach to existing locknut from above the sink.
Joshua was very helpful walking me through possible solutions. I sent him photos and he gave me a couple different options to remedy my situation. He really helped me a lot and was clear and patient.
I really appreciate and recommend JustAnswer!
The woman that helped me was very helpful, and reassured me that my baby bearded dragon is good for now, but told me I should bring him in to see a vet if his symptoms worsened. This is extremely comforting since I lost a bearded dragon to the same situation just 3 days ago. Luckily this situation doesn't seem as dire as the other one.
Everyone did an awesome job! I am 70 years old & a tech dummy, so to say I was very happy with their & understanding would definitely be an understatement.
The gentleman that call me was very personable, knowledgeable and easy to talk too.
He gave me the information I needed to correct the problem with my refrigerator.
Very helpful with my concern about my cat. We live in a small town so no vet open on a Sunday, so we would have had to do an emergency call. Thank you for helping me!
Every representative and experts were kind, courteous, helpful, and professional. Special thanks to Mr. Ashamed Sadiqui. (I hope that I spelled his name correctly. Please, forgive me if I misspelled it. I meant no disrespect.)
Consultations pour voyager à l'étranger suite à un décès dans la famille et en attente des papiers de résidence permanente.
Réponse assez longue à attendre (toute la journée) mais elle a été très complète et précise. Satisfaite du résultat.
I was connected to a professional who provided me helpful and practical advice. The responses were reasonably prompt and advice was directed to my specific concerns and questions.
I had a double subscription and I believe it was taken care of, but I had to pay $55 bucks to use the service. They said it would be taken care of but I have not seen anything yet
The issue and how to fix it via the data I supplied was accurate awaiting response from dealer to fix problem the mechanic identified
I had never used a lawyer before but it was easy and very informal. What I didn't expect was the 65.00 bill which I cannot afford, since I'm paying back as much as I can to my rent.
Glad I asked a question. The first agent got me where I needed to be and Buford, the agent who answered my question and gave me a path to go down was very helpful and straightforward.
I had some questions concerning some after effects of a closed head injury - concussion.
Dr. Dago answered all the questions I asked and even asked a few questions to get more details of my injury, my age, female or male. All of which is needed to help with understanding my concussion questions. He was not hurried. I felt like I could share details with him.
He gave me his interpretations of my injury. I was very satisfied with the call.
James was very patient and helped me with questions for which I had not been able to get answers from other sources. I really appreciate that he was knowledgeable and very helpful.
Below Zero temperatures in Wisconsin and the car hesitated when I would come to a stop sign. Twice it even quit but it always started back up. Thinking of gasline freeze I filled the tank and added antifreeze. It still wasn't working right. No dash lights came on. Mr. Hall was very helpful and explained in detail that I could understand. We think it is the battery as it has not been replaced since 2021. Hopefully that will be the problem. If not he gave us information about the torque converter clutch and that getting a code reading would be the next step.
They helped me with what I needed to know and what I needed to focus on for my attorney and what to do in my case I need to focus on the best council.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care