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JustAnswerReviews 4,957

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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California
1 review
0 helpful votes
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Patient and gentle
December 25, 2025

Had trouble completeing the name correction process. I was able to understand how the process worked. I hope to receive my Medicare card with my correct name

Date of experience: December 15, 2025
NL
1 review
0 helpful votes
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I was in distress
December 25, 2025

I was happy to find a hearing ear on the chat of just answer. The immediate response and serious taking of me was a help an sich. My problems are not over, but you helped me take a big bump. Thank you.

Date of experience: December 16, 2025
Illinois
1 review
0 helpful votes
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AI very detailed.
December 25, 2025

AI section very detailed. A little disturbing when you have previous experience and you want to get to the end.

Tech section a little repetitive and a little misleading by giving you a contact location to complete your request without indicating you need or do not need to advise your result.

Date of experience: December 15, 2025
California
1 review
0 helpful votes
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Fast and efficient
December 25, 2025

I was leary about putting in my credit card, but within a minute, the tech was calling me to walk me through my SD card formatting issue. He literally told me the simple steps and it was fixed immediately! He was very calm and kind, and spoke English clearly. I will use this service again!

Date of experience: December 15, 2025
California
1 review
0 helpful votes
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GE WALL IN OVEN DOOR GLASS
December 25, 2025

Much better than I anticipated. Chatbot was great and asked direct questions and provided direct answers. Don wha was the live expert on the phone provided straight questions and clear responses as well as recommendations.

Date of experience: December 15, 2025
Wisconsin
1 review
0 helpful votes
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Problem sloved
December 25, 2025

Moses found the problem quickly and solved it for me. In todays world that is a welcome outcome.
Thanks to Moses
Thank you Bryan

Date of experience: December 15, 2025
Colorado
1 review
0 helpful votes
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Requested a private room upon arrival at facility.
I was told upon admission that there was no private rooms available.
A white male patient was admitted afterwards and was given a private room and was charged less than I was charged with a double occupancy.,

Date of experience: December 15, 2025
New Jersey
1 review
0 helpful votes
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Clear and to the point.
December 25, 2025

I went from anguish to relief in a matter of minutes with the information provided by Dr. Basu. He was very thorough in asking questions, so I was very confident about his diagnosis and what to look out for in the coming days.
Great site! It's very comforting to know you can access immediate expert advice from your own home with a few clicks.
Thank you!

Date of experience: December 15, 2025
Washington
1 review
0 helpful votes
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Fast and Helpful
December 25, 2025

After a quick online chat about the basics of your cat and your concerns, I received a call very shortly after. The doctor was super helpful and addressed my concerns. And seemed very genuine and happy to answer any questions.

Highly recommend.

Date of experience: December 15, 2025
California
1 review
0 helpful votes
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Advice from Vet
December 25, 2025

We were looking for a second option for some strange episodes out dog was having, and we got a lot of very helpful information - far more than what we had received from the actual vet. We now have a path to move forwards knowing we are doing the best form our dog.

Date of experience: December 15, 2025
BA
1 review
0 helpful votes
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Naplaćene mi je usluga koja je promovirana kao besplatna. Tražio sam povratak uplate na moj račun. Još nisam dobio povrat.

Date of experience: December 14, 2025
New York
1 review
0 helpful votes
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Fixing a wonky HP color Printer
December 25, 2025

I kept getting envelop paper jams on my pretty new HP color printer 3301. Tech Haritha was familiar with the device and this fairly common problem due to HP design flaws. NowI can clear the annoying too-often recurring issues. Haritha was patient and clear in his explanations. Good job!

Date of experience: December 14, 2025
Massachusetts
1 review
0 helpful votes
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Very helpful
December 25, 2025

I'm reluctant to try these things but this was a great experience. Chad was very knowledgeable, polite, and helpful. I recommend this service.

Date of experience: December 15, 2025
Illinois
1 review
0 helpful votes
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I had specific question about how to figure capital gains tax for sale of inherited property—could cost basis be adjusted based on property tax and cost of maintenance & repairs—and the tax professional was able to give me a good answer.

Date of experience: December 15, 2025
Tennessee
1 review
0 helpful votes
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Quick help.
December 25, 2025

I found this service by chance. They were very quick to answer their chat feed. They gave me the answers I needed and were very kind and comforting. They seem to be very knowledgeable. I really appreciated their help.

Date of experience: December 15, 2025
Kentucky
1 review
0 helpful votes
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Precise Investigation
December 25, 2025

Questions about my condition were asked direct to the point and were built on each other which lead to the answers which helped me deal with my sickness.

Date of experience: December 15, 2025
Canada
1 review
0 helpful votes
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Dr Dan and me
December 25, 2025

I was completely satisfied... I acted upon the advise I was given and now I am on antibiotics...

It would have been nice if I ha been told upfront about the $90 charge... is this monthly or yearly?

Date of experience: December 15, 2025
Texas
1 review
0 helpful votes
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Life changing information
December 24, 2025

I was about to give up on my entire situation this website was my last shot at getting some general information about a very specific topic with a potentially life changing outcome. My attorney followed through with so much attention to detail and specifity that I am 100% confident in my future.

Date of experience: December 15, 2025
California
1 review
0 helpful votes
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Answered my questions promptly
Provided info I could use to better decide if I could manage my dogs problem without going to the vet
I am glad these on-line Services are available

Date of experience: December 14, 2025
North Carolina
1 review
0 helpful votes
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The associate was very helpful.
December 24, 2025

I was so worried about getting the problem solved, because of my mistake of trying to be successful at doing something that I had never done before.

Date of experience: December 14, 2025