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JustAnswerReviews 19,573

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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4,609
This company responds to reviews on average within 4 days

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Canada
1 review
0 helpful votes
Follow Trevor G.
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I had medical issues and was honest and was help with a doctor who was professional and had kind words to say about my issues in life.

Date of experience: January 17, 2026
Illinois
1 review
0 helpful votes
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Puppy possibly ingested some tissues
January 27, 2026

My pup got into our living room trash and had tissues spread across our living room floor when we came home. She ate normally then three hours later threw it back up.

Date of experience: January 17, 2026
Alabama
1 review
0 helpful votes
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Showed genuine concern for my pup.
January 27, 2026

Worried about my dog's reaction to medication. Vet asked the right questions and provided useful feedback to ease my concerns. If anything, the vet was perhaps more aggressive than necessary in advising what needed to be done but it's difficult to diagnose a dog you've never met online.

Date of experience: January 17, 2026
Georgia
1 review
0 helpful votes
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Team has a lot of preasent.
January 26, 2026

The young women an young man went way pass there job trying to help me. I wouldn't have got as far as I did if it wasn't for them. Thank you all.

Date of experience: January 16, 2026
Georgia
1 review
0 helpful votes
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Put my mind at ease
January 26, 2026

The doctor address the issue I was worried about head on and walked me through everything I needed to know and made sure that I understood what was going on

Date of experience: January 16, 2026
Iowa
1 review
0 helpful votes
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Friendly, helpful, quick
January 26, 2026

Earrings that are a gift from my grandmother have fallen down under the sliding cover for the cupholders of the center console of my 2021 Buick Enclave. Bad design on Buick's part! I had tried to remove the cover, but didn't want to damage it. Through this service, I learned that the entire console needs to be taken apart to get at the earrings. Again, bad design. But I'm very thankful for the step-by-step instructions that were sent to do this without needing to pay hundreds to have someone else do it!

Date of experience: January 16, 2026
California
1 review
0 helpful votes
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Refrigerator error code
January 26, 2026

Chet was very good. He helped me as far as he could, but gave me all the further information I would need to help me with this problem very nice and professional.

Date of experience: January 16, 2026
North Dakota
1 review
0 helpful votes
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Xbox solution
January 26, 2026

Th expert was very knowledgeable and understood my issues. He gave me the correct channel to proceed with resolving my card situation. Thanks to Chris!

Date of experience: January 16, 2026
Nevada
1 review
0 helpful votes
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Technical Support with Dave!
January 26, 2026

Dave provided great tech support and was extremely helpful. He was very patient with me. I am disappointed that I was charged $45.00 when I was told it was only $5.00 that was fully refunded able.
Can you tell me why I was charged that amount?!

Date of experience: January 16, 2026
New Hampshire
1 review
0 helpful votes
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Kitchen light
January 26, 2026

Going from a light fixture with a fan to just a plain light fixture meant there were extra wires in the box. Initially, the light switch did not work but Franklin figured things out, I reconnected the black wire and all is good now.

Date of experience: January 16, 2026
Florida
1 review
0 helpful votes
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Super Support... SentrySafe.com
January 26, 2026

With the little information on hand, the Sentry tech was able to research documentation and provided the required instructions for changing the combanition. The support was accurate, timely, and responsive... very pleased.

Date of experience: January 16, 2026
New Zealand
1 review
0 helpful votes
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Appraisal of Roy J $#*!ison painting
January 26, 2026

Fast efficient answered all my questions and asked me pertinent questions to help identify the picture. Their answer sounds correct

Date of experience: January 17, 2026
Texas
1 review
0 helpful votes
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Excellent help!
January 26, 2026

My technician did a super job of giving me great detail about my concern. He was very patient with my questions. I would highly recommend "Just Answer" for resolving technical issues! Great job Richard!

Date of experience: January 16, 2026
Georgia
1 review
0 helpful votes
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Erasing 4 Old Devises
January 26, 2026

Shrinivas, the technician, guided me through the complex process of wiping two old iPhones, an old iPad and a 15 year old Toshiba laptop. The process was quite complex but with his help I was able to clean the machines, save old files and enables to securely have them recycled.

Date of experience: January 16, 2026
California
1 review
0 helpful votes
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Locked 5th wheel breaks
January 26, 2026

My 5th wheel has been sitting for 2 years and I needed to move it. After hook up as I started down the road the breaks began to smoke on the trailer because they locked up. What happen was my 7 pin hook up on my truck was sending a false engage message to the trailer. Randy the mechanic I spoke with was outstanding.

Date of experience: January 16, 2026
Indiana
1 review
0 helpful votes
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I received great service.
January 26, 2026

I could not find my oven cleaning instructions. The customer service staff was very kind and helpful. She connected a repairman with me and he was kind, knowledgeable and he talked me through the steps. It took less than 10 minutes.

Date of experience: January 16, 2026
Nebraska
1 review
0 helpful votes
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Excellent service!
January 26, 2026

When my dog ate something toxic, I was able to get an immediate response from a vet on what I needed to do and what to watch for. I was able to care for my dog at home, saving a me the cost of a huge emergency vet bill. Will definitely be using again!

Date of experience: January 16, 2026
Georgia
1 review
0 helpful votes
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Awesome
January 26, 2026

Andrew, was very patient, explained everything so that I could understand it and with his help I got the issues straightened out.

Date of experience: January 16, 2026
New Jersey
2 reviews
0 helpful votes
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Excellent!
January 26, 2026

I was surprised by how fast the response was, especially from a very knowledgeable physician. A specialist, no less. He addressed all my questions thoughtfully and allayed my fears, He treated me with kindness and respect, explaining his thoughts and answering all my questions. I will definitely use this service again.

Date of experience: January 16, 2026
New York
1 review
0 helpful votes
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Legal Beagle asked all the right questions, and came up with a reassuring response, along with a draft note to help me keep resolution of my problem moving along.

Date of experience: January 16, 2026