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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I needed to upgrade my medical coverage due to a new marriage happening before the end of the year. Because of that i will be losing my coverage with the VA, due to the increase of household income
Used 3 different techs since I had to interrupt the process due to personal responsibilities. Although I was not happy with the final conclusion, they provided step-by-step instructions to reach that conclusion.
My questions were answered quickly and efficiently. Giving me a different perspective on my situation and some potential resources that I did not know exists. I really appreciated that I did not have to tell my story multiple times. The chatbot assistant provided the attorney all of the pertinent information and he was prepared when we spoke. 10/10
It was a good experience. I have a regular vet, but was just seeking out a second opinion on what might be causing my dog's problems. I was very satisfied with the experience, and I will try out the advice the vet gave me.
It was a good experience. I have a regular vet, but was just seeking out a second opinion on what might be causing my dog's problems. I was very satisfied with the experience, and I will try out the advice the vet gave me.
Was planning to donate an old china cabinet to charity but out of due diligence wanted to confirm the age and provenance first. Got the answer I needed, and quickly.
Fell in love with a guy online Facebook messenger. He tried to scam me out of $13,400 but I never sent him the money and I knew this was a scam. I never had anything like this happened to me before and I feel sad for the women who I have been conned and lost thousands and thousands of dollars he actually tried to get me to send $13,400 in cash to a woman in an apartment complex Just how stupid did he think I was
Very thorough review why Zwift click did not work with Rouvy. I learned that my bike trainer allows me actual shifting, making Zwift click unnecessary. Since real landscapes as in Rouvy are more important than cartoons as in Zwift, I have decided to stay with Rouvy for now. The interaction with Richard was extremely helpful, detailed and with patience. Lots of route recommendations based on my cycling interests were also provided
Dr Mike has been great to work with. He has given great tips and options for varying types of care. Seems to genuinely care for the animals. I will definitely stay in touch with him as we hope she continues to improve.
The experts that are on here know what they are talking about, and if they don't have the answer right away, they will get you an answer.
Dr.Ivana was so much help with my Goldendoodle post neutering. Gave me many tips and answered all my questions to help get him through the healing stage. Highly recommend Just Answer because they do!
Adam explained problem and gave insight to possible solutions. Also provided names of local solar companies that could maybe help.
Trying to change from Family to Personal Subscription left me going round in circles and getting nowhere. Thanks to Ashu I was able to navigate this process with calmness and relative ease.
We have a hamster doing constant spins, vet was helpful but he may need medication so will see one tomorrow. I wanted to know if it's treatable and likely it is.
Charles the technician that assisted
Me was very patient and helped solved my problems. This is my first time attempting to use the buttonhole and blind hem on my Husqvarna 100Q H|Class sewing machine. I think I got it. All I need now is practice practice oracticd
Charles the technician that assisted
Me was very patient and helped solved my problems. This is my first time attempting to use the buttonhole and blind hem on my Husqvarna 100Q H|Class sewing machine. I think I got it. All I need now is practice practice oracticd
JustAnswers connected me with the right guy to help. My contact and connections were prompt and, my, did this guy help! Nathan really knew his stuff and communicated exceptionally well. I couldn't be happier now to move on to other things.
I had a question for the vet he was great answered my question he was amazing but I was told I would only be charged a $5 fee that was refundable and I immediately went and looked at my bank account and I was charged $65
Just couldnt access Spectrum app but had no problem with other apps. I could not believe it was just a matter of unplugging and then plug back in. So simple but next time I will know how to fix. Thanks to JOsh it didnt take nvery long to figure out.
It was $70 (it's pretty hidden when entering payment info, but it's there) You will not be eligible for a refund either.
But now I have the next month to ask just about anything, which is helpful with some current legal concerns I'm dealing with. So far, my questions were answered, most importantly in a way that I can actually understand. So if you can afford it, it's worth it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mis,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645