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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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This search for me was very quick and very accurate.Service was over the top, I believe they wanted to find it EVEN more than me. Very Professional from start to finish.Im
This search for me was very quick and very accurate.Service was over the top, I believe they wanted to find it EVEN more than me. Very Professional from start to finish.Im
The lawyer did as great job helping me understand my rights as a renter living in an a rental unit in which the extreme noise is harming my health and the landlord has not provided a way to prevent the disturbance.
It was OK, but my problem didn't get solved. The only helpful thing was they gave me the phone number of Epson, which I could not find so that helped. I did discover that the printer is a lemon. So I returned it to the store.
It was OK, but my problem didn't get solved. The only helpful thing was they gave me the phone number of Epson, which I could not find so that helped. I did discover that the printer is a lemon. So I returned it to the store.
Spoke to Dan. Explained my issue. He walked me thru some information and suggested I purchase a SRS compatible scanner to reset the light.
I ordered the scanner, it will come tomorrow morning and I shall attempt to reset the light.
Very professional. Very good mechanic
My dog ate a piece of a cookies and cream candy bar and I didn't want to spend money at the emergency vet if I didn't need to. My concerns were addressed perfectly.
This was a great experience. As my own doctor's office took a day to get back with me, when just answer helped me within 15 minutes, start to finish. I will definitely use as my go to when I need quick guidance.
I have a dog with a skin condition and it seemed to be getting worse, not better. I logged on at 6 o'clock in the morning and spoke with a very knowledgeable vet who gave me all the answers I needed to get my fur baby better.
I panicked at first but when I spoke to Dr. Irvana she reassured me that my main coon Zara would be ok. Thank you ever so much
After being up for a while in the middle of the night/early morning and worried about my dogs condition, I turned to chatting with an online vet before going full panic mode and calling the emergency vet. This site provided me peace of mind enough for me to not freak out, and wait to call my primary vet when they open in the morning. I am thankful I spent $5 for this service versus potentially hundreds rushing to the ER vet during peak hours.
I think our experience was better than expected, Im a pretty handy guy and got stumped on an issue with our MOtorhome, I couldnt find any You Tube videos (for once) to help me and decided to try JustAnswer. After sharing my issue and answering a few questions, i waited maybe 10 minutes before TALKING with an experienced Technician who gave me what i felt was honest answers based on his experience and good guidence for what to check out and good next steps after that.
I had a question regarding some very old backup software. The technician giuded me through some questions, and options for using the backup device, even though the original backup software is obsolete.
IThge car would not start. I removed the ignition switch and cleaned it. Then I replaced it. Then the ignition would not turn. With the the online techs help, I wiggled the wheel while turning the key and reconnected the battery and had success.
Este prima data cand apelez la cautare informatie in acest mod, acum am siguranta pe ce trebuie sa fac cu mentenanta auto pe care il detin, informatii benefice si concrete.
We had to decide whether an expensive repair on an old car was worth it. Mike asked all the right questions, gave clear answers, and looked up prices on parts and labor to make sure we knew exactly what to expect. With his help, we can make the call.
For reasons unknown the garage door became cocked and would only open 4-5 inches. The Tech described several possible reasons how this could happen and several solutions. He was careful to possible point out several safety concerns. Very helpful all and all.
I am in an emotional, difficult, complicated, financially bad situation with my employer. It has been years of toxic, irrational, discriminatory treatment. I didn't know where to start. The attorney was able to really hear what I was saying and that is an old feeling I forgot about. She helped me to separate things into smaller parts that I could organize and prioritize. I came away feeling heard and understood, with a direction and a starting point. She even was able to help me figure out what I should and should not do or have while gathering documentation. Thanks you form the bottom of my heart, its been a tough couple of years.
I was struggling with a matter related to apartment rentals and background checks. Craig worked with me and helped figure out how to proceed. That was what I needed, someone to listen to and help me sort things out.
All of my questions were answered except for one thing. The link to use to make a appointment for a meeting with the DMV did not come through with his email. All other questions and concerns were taken take of.
It was okayI it wasn't bad at all but it was okay
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Cee,
This appears to be a second review from you.
Please reach out if we can assist you further and earn a five-star rating from you!
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645