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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I was able to get a person after ai to email. I don't think some of my questions were understood? I called someone who has the app and so far there isn't mush on it. I will no tomorrow if I will be able to watch the Blue Jackets. Disappointed that we can't watch Cleveland Monsters or any other Ohio college or NFL. Seams like very few choices for $19/month. I will make my decision by next week.
Had lost all messages from 2 contacts. I was able to retrieve 1 but not the other.
He walked me thru retrieving the 2nd messages
Needed help with arrangements for an internment at a VA cemetary. This service provided was very helpful and fast. I got what I needed very quickly.
Started the request for vet advice and did answer initial questions, then paid the small fee and a vet gave advice for our concerns!
It was a chore chatting But when we had a conversation he explained everything to my understanding and fixed it all up! Thanks Bill Heady
It was my first time using JustAnswer but I've browsed in the past. It was very easy to use the the expert I was connected with answered all of my questions. Would reocmmend!
Service man gave specific instructions to manage the problems with the faucet & problem was corrected without any difficulty.
I was contacted by PHC on a voice mail that I was a winner and gave me a no. To call to register. When I called the said to call a different number to finish the registration process, I was told they would take care of any taxes, federal and state. However, I needed to pay $3000. 00 to cover local taxes for a Ford truck I had won.
Excellent experience with Just answer. I changed networks and couldn't get my printer to connect to the new WiFi. Within just a few minutes, together we got it connected, and now I know how do fix the problem. Thanks
The gentleman that helped me today was very nice, but unfortunately, I had a little bit of an emergency that I had to get off-line right away, but I will recheck again soon thank you so much
I had signed up for FitMe through an ad. I had an email from PayPal indicating I had 2 charges. I couldn't find an email from FitMe.
The Rep walked me through checking various places for the subscription. Eventually she helped me discover I had not used my normal email account to set up the subscription, and I was able to find the FitMe email. Since the Rep didn't have access to the FitMe payment information, she was not able to tell me anything about the actual subscriptions. But she did help me get to the email that allowed me to pursue my quest.
Had a great experience today. Needed help with a restoration project. Been at a standstill. James got me moving again. Also gave me some options and some hope to finish my project. Can't thank him enough!
The information, the patience and care and the approach to my concerns were answered in a professional way. The service and attention to detal surpass my expectations and is invaluable. I am grateful to have found this On Line "Just Answer" service and Thankful that Gal was there to answer all my questions.
Dr. Marks listened to my concerns relative to my ten yo Border Collie with diarrhea. My dog still eats, plays and drinks normally, but has this issue for three days. Dr. Mark's explained likely causes and recommended an easy fix to relieve the issue.
IT Tech was knowledgeable and patient with this old guy. My complaint is that in my conversation with your bot I requested a phone call but received contact via text. When I acknowledged this I was informed that it could not be connected by the tech. The problem with doing this service via tech is that online techs are spread thin, servicing multiple customers at one-time resulting in delayed wait-times for tech to respond to customer responses.
I'm 71 years old and not very computer literate. Robin was very patient and helpful and made my request easy to understand and solvable. Thank you.
I was told cost to speak with someone would be $5 I was also charged $38 which i did not agree to and did not subscribe to a service. Please cancel and return the $38
Cellular blinds wouldn't go back up and were stuck in down position. Just Answer rep told me how to reset the mechanism. I followed instructions and the blinds went back up and are functioning great!
Thought Fox Nation subscription was canceled but got a yearly renewal charge. We were unable to reverse the charge so we tried to access Fox Nation & could not sign in. There is no way to verbally communicate with a representative. I'm not very computer literate, so I appreciate the assistance from JustAnswer.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care