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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My experience with the technician was great however I was not aware that it was going to be a $35 charge and a five dollar charge
I had no idea this was available just read the questions and you answer and you give such good information I appreciate so much
I asked my specific question about box 7 of the form 1099-R which I thought was incorrectly completed, but learned that it had been completed correctly so I didn't need to ask payer for a corrected form.
I was directed to this web site by my booked reservation for luggage storage. I was not advised I was joining and would be charged a monthly membership fee. Thank goodness I was able to cancel and should receive a refund.
I was at my wit's end trying to change the internet provider for my printer from Spectrum to AT&T. It took a little time to resolve the issue, but he was so patient and understanding.
So grateful he was able to resolve the problem. Now printer is working like it's supposed to.
This was spot-on for what I expected and needed at the time. I feel like the process is significantly less stressful than similar sites/services, and quite honestly, I have way too much experience when it comes to needing help like this so I truly appreciate the lack of BS with everything from creating an account to the chat sessions and everything in between. I have already recommended an annoying amount of friends and colleagues to this page and I hope that my future experiences with these services are as helpful as they have been to date ~Jeffrey~
Satisfied with the help I got but if $55.00 dollars is what it cost, won't be looking to you anymore. Too expensive for a short conversation. I saw the $5.00 dollar part but apparently did not look close enough to see that the session would be $55.00.
First technician not able to help. Trasferred to William who quickly responded with a check list and diagram for me to use. A work in progress!
This doesnt replace going to your vet, but just for peace of mind the ease of access by way of online chat was definitely a help. The MVD I talked to was very knowledgeable and helpful with recommendations on seeking further care. The chat was very quick with almost no wait at all. Everything went smooth, no issues to boot! Being able to receive advice from a professional from the comfort of your home is pretty convenient with how life can be sometimes. But again, it doesnt replace the office. If your pet needs testing or an examination, this is not the place to go. If youre unsure and need guidance i'd say go for it, but don't neglect responsibilty for your beloved animal.
Ask everything you can think of. Need to increase first experience to a 5 as well. I wish attorneys were availble to hire from here
At first the process was a little scary…on a Sunday morning to begin with, but I took the chance and dove in with my debit card
After I spoke with a live tech who sounded knowledgeable about my issues, I felt at ease
I look forward to implementing his advice
I have a diabetic cat and two other cats and need advice from time to time. The vets always want you to bring the cat into their office and I am elderly and have a hard time transporting my two older cats because they are heavy and I have shoulder problems. Therefore, I try to find out if there is something I can do for my cats at home or should I take them out to the vet. Just Answer has helped me make that decision every time.
Small dog got some garlic spaghetti sauce and a small garlic toast…
Dr. Ivana gave me a quick answer and put my mind at rest. Thank you!
It was wonderful talking with him. He was very kind and patient with me. He answered all my questions fantastically. He even told me that with my specific kind of case there is no charge.
Dr Lee called me and did a thorough questioning of all the symptoms and medications. She was patient and thorough in her communication and recommended that I should go to an ER just to make sure that I'm getting the proper care on a timely basis.
When setting up my screen extender 1 monitor worked the other did not. Turns out my laptop C port did not support video supply for the non working monitor. The working monitor used a sport and hdmi connection. The non working monitor need an administrative connection also. My laptop did not have the additional hdmi port. I did have an extra USB 3.0 port. I was advised to get a USB 3.0vto HDMI adapter to power the non working monitor. I purchased it and download the driver for the adapter, hooked it up and the non working monitor came to life! Thank you Just Answer. I almost returned the monitor extender! I'm glad I asked for assistance from the RIGHT people!
I called about my chihuahua! She was panting and coughing and not breathing real good. I was encouraged to take her as soon as possible to our emergency vet. We didn't make it but I do appreciate the advice I received here. I would use this service again! Very helpful!
My pal ate quite a few truffles and chocolate candies from my daughter's stash. I contacted Just Answer and sole to a real vet who explained how to get my dog to expel the chocolate as well as what to look for that should alert us to go to the vet. She's doing great.
I was at a total loss on what to do, my tech was so helpful, and fast figuring out what had happened, and how to fix it. He was very patient, and pleasant to chat with while he was working quickly to fix my problem.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
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