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JustAnswerReviews 20,340

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,804
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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Smart TV. Vs Older accessories.
February 12, 2026

I called up because my Hisense Smart TV would not hook up to my older accessories. Brian ran through some checklist options. Turns out I just need to get newer equipment. He was really knowledgeable and thorough.

Date of experience: February 2, 2026
Missouri
1 review
0 helpful votes
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After T-Mobile couldn't help me resolve my issue they connected me to Just Answer. I thought it was only going to cost me $5 but I was charged an additional $50. By this time I couldn't back decline the service. 😡

Date of experience: February 2, 2026
Washington
1 review
0 helpful votes
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Restarting your TV
February 12, 2026

I couldn't get 2 apps to load. I tried everything I could think of. I came upon this website through one of the apps. I spoke to Pearl who then worked with Josh. He suggested I disconnect my Roku TV and give it time to reset. When I reconnected my TV the issue worked!
Thank you Pearl and Josh!

Date of experience: February 1, 2026
Illinois
1 review
0 helpful votes
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Someone keeps closing my questions,
February 12, 2026

The past 3 times l have tried to use my service, someone has closed my question within just a few minutes, requiring me to make multiple efforts to try to get help. As l pay for the service, this makes me very unhappy. I am very very satisfied with the experts who have helped me. I'd love an explanation of why someone is shutting down my questions in just a few minutes without letting me use what l pay for.

Date of experience: February 2, 2026
Romania
1 review
0 helpful votes
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Studentii si pensionarii sun totuna.
February 12, 2026

Inventator pe platformele de foraj marin, din Marea Neagra si oriunde in lume.

Date of experience: February 2, 2026
California
1 review
0 helpful votes
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LG Dryer issues
February 12, 2026

After going through all the steps and attempts it was determined that the dryer is pretty much beyond repair as the parts are no longer available.

Date of experience: February 2, 2026
California
1 review
0 helpful votes
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Knowledgeable and Personable
February 12, 2026

I purchased a used Bissell Pet Pro cleaning machine and the suction feature was not working. Mohammed gave several different fix options and was patient as I worked through his suggestions. I was able to get the floor suction working and will check back in on Wednesday to work on the tool suction function. He was very encouraging and gave me great feedback! He certainly knew the machine and was very customer friendly. I would highly recommend him to my friends and plan on consulting with him again.

Date of experience: February 2, 2026
Florida
1 review
0 helpful votes
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Great service will use again
February 11, 2026

First vet left me on gathering... not responding. 2nd vet was a gem 💎
My aging dog was in pain and I needed guidance which she provided expertly.

Date of experience: February 1, 2026
JustAnswer S. JustAnswer Rep
19 minutes ago

Hello Heidi,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

New Mexico
1 review
0 helpful votes
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The expert reviewed my symptoms and repeated them exactly. He then provided a checklist of areas to review, and I am hopeful it will help me make the necessary repairs. If not, the expert also recommended contacting the manufacturer. A plus in anyone's book.

Date of experience: February 1, 2026
Massachusetts
1 review
0 helpful votes
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Removing sink drain from vessel sink
February 11, 2026

Im attempting to remove my existing sink drain from my vessel sink. The original drain was installed on the sink and then set into the countertop. The problem now is that the countertop top hole for the drain is too small to remove the old locknut.
I may have to remove my sink if I can't get the new drain to attach to existing locknut from above the sink.
Joshua was very helpful walking me through possible solutions. I sent him photos and he gave me a couple different options to remedy my situation. He really helped me a lot and was clear and patient.
I really appreciate and recommend JustAnswer!

Date of experience: February 1, 2026
Arizona
1 review
0 helpful votes
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The woman that helped me was very helpful, and reassured me that my baby bearded dragon is good for now, but told me I should bring him in to see a vet if his symptoms worsened. This is extremely comforting since I lost a bearded dragon to the same situation just 3 days ago. Luckily this situation doesn't seem as dire as the other one.

Date of experience: February 1, 2026
Georgia
1 review
0 helpful votes
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Everyone did an awesome job! I am 70 years old & a tech dummy, so to say I was very happy with their & understanding would definitely be an understatement.

Date of experience: February 1, 2026
District of Columbia
1 review
0 helpful votes
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Big O refrigerator ERROR troubleshoot
February 11, 2026

The gentleman that call me was very personable, knowledgeable and easy to talk too.
He gave me the information I needed to correct the problem with my refrigerator.

Date of experience: February 1, 2026
North Dakota
1 review
0 helpful votes
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Very helpful with my concern about my cat. We live in a small town so no vet open on a Sunday, so we would have had to do an emergency call. Thank you for helping me!

Date of experience: February 1, 2026
Florida
1 review
0 helpful votes
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Professionalism & Courtesy
February 11, 2026

Every representative and experts were kind, courteous, helpful, and professional. Special thanks to Mr. Ashamed Sadiqui. (I hope that I spelled his name correctly. Please, forgive me if I misspelled it. I meant no disrespect.)

Date of experience: February 1, 2026
Canada
1 review
0 helpful votes
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Consultations pour voyager à l'étranger suite à un décès dans la famille et en attente des papiers de résidence permanente.
Réponse assez longue à attendre (toute la journée) mais elle a été très complète et précise. Satisfaite du résultat.

Date of experience: February 1, 2026
GB
2 reviews
0 helpful votes
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Prompt and professional advice.
February 11, 2026

I was connected to a professional who provided me helpful and practical advice. The responses were reasonably prompt and advice was directed to my specific concerns and questions.

Date of experience: February 1, 2026
Colorado
1 review
0 helpful votes
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Fixed my subu
February 11, 2026

I had a double subscription and I believe it was taken care of, but I had to pay $55 bucks to use the service. They said it would be taken care of but I have not seen anything yet

Date of experience: February 1, 2026
Australia
1 review
0 helpful votes
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Fix it lexus
February 11, 2026

The issue and how to fix it via the data I supplied was accurate awaiting response from dealer to fix problem the mechanic identified

Date of experience: February 1, 2026
Colorado
1 review
0 helpful votes
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Harassment from administraters
February 10, 2026

I had never used a lawyer before but it was easy and very informal. What I didn't expect was the 65.00 bill which I cannot afford, since I'm paying back as much as I can to my rent.

Date of experience: January 31, 2026