On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Unfortunately, the first doctor stopped responding to my questions. That wasted time. Second doctor answered all my questions.
It was the best way to contact the venue and do a tag that help can figure out what to do is your cat, ate or lickthey're not supposed to
Juste quelques échanges de messages et j'ai reçu toute l'explication du cheminement auprès des autorités pour obtenir un document pour mon mariage. Très bon service. Merci
I was informed in detail of when checks would be distributed on Wednesdays depending of birth date, and would be able to predict exact date of future payments.
I've been working with Scott once again with another marine diesel engine issue. Lack of power, white smokey exhaust. We've been trouble shooting to determine the fix which is still in progress. Scott has been very professional, patient, informative, helpful and more.
I was Hoping for a YOU TUBE VIDEO for modern battery charger/jump starter.
But DURALAST does not supply such a modern expectation.
Steven G. Reviewed the DURALAST BC40DL owners manual and texted me the relevant sections.
His EXPERIENCE assure me that... it is easier than seems.
My experience with the chat-bot and then with the social security expert was excellent. My questions were answered quickly and with the exact details I needed.
I needed to remove the top load agitator from my Samsung, aqua jet washing machine. It's very difficult to remove the agitator, and the recommendation was to use a product readily available on Amazon. Chat, the technician, was very helpful. He gave an alternative to use zip ties to pull up the agitator, but he also cautioned that removing the agitator can place additional "crud" inside the machine. Thanks for the advice.
I'm a pensioner very nervous of technical equipment. The Technicians help was instant, he was patient, explained issues very clearly and thoroughly. I had many questions. He also found me things I needed and sent me the links. I am very happy and would definitely use this site again.
Rob (diesel mechanic/expert) clearly had shop expedience to back his knowledge. He was quick to understand my concerns and able to explain and recommend a solution and/or a work around. He also had resources he sent over pretty much immediately as we were talking. I will review all of it over the next day or so and make an informed decision - thanks to him. I am very grateful the opportunity to quickly connect with an expert.
Was very professional excellent information it's going to help me a lot very explanatory use it very very good and professional and I appreciate you and him very much
JustAnswer was the perfect solution to my problem. I needed troubleshooting expertise to determine if a repair was necessary and to help assess the actual problem. I really liked that the bot ultimately connected me to a real person who gave me ideas and things to try. I was able to get to the bottom of the problem, and no need to call a repair man or stay on the phone a long time with customer service. I will definitely use this service again.
Michael provided several options to get my Apple Watch back up and running. None of them worked - he sent me to apple support to replace the watch.
Was worried because my dog had eaten some muffins with chocolate chips. The doctor assured me that at my dog's weight and the amount eaten, he would be OK. He did some research before answering me.
Dr Brazzell assisted with a consultation on my dog's ongoing paw infection and itchy skin issues. He provided me with excellent insight and advice on how to solve this recurring problem so that he can get off the infection and prescription cycle.
My mother has been experiencing issues with new insignia tv. I received a call after asking for a call for the issue. They told me some things I needed to check out and where to go from there, very helpful and very pleased with talking to them
Needed some advice about transporting my sick leopard gecko to a clinic and the vet was very helpful and gave me the peace of mind that I needed. She was friendly and very knowledgeable.
It was good, I needed a way to identify what ads strategy will help me get best sales and brand presence in Indian streetwear market and the expert suggested A/B testing and also how to compare and select best strategy from the output.
I was needing some procedural advice on an upcoming eviction hearing. I was given a very clear understanding of some of the local laws and typical court procedure.
My experience was good. Talking to Chatbot Pearl was not a bad experience. She collected my necessary information and inquired about my concerns. What I liked most was that I was able to have the choice to continue to chat with a lawyer or receive a phone call. I chose the phone call, and I felt very relieved to have a conversation with a person who was able to answer any follow up questions I had after she prepared me from my original email chat. The call went smoothly and I feel better about next steps in the process. Just Answer did just what it implies... good job!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care