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JustAnswerReviews 19,096

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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4,490
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Texas
1 review
0 helpful votes
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Asked all questions the first time
January 17, 2026

I had to pay the $5 twice.
First questions were answered.
Then a second question came up the next day.
Had to pay again.

Now I need a refund

Date of experience: January 7, 2026
Florida
1 review
0 helpful votes
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Great service and helped with repairs
January 17, 2026

Was very please with the depth of information received about the Jura S8 coffee station. The conclusions were the same ones I heard from Jura. Glad to hear that the recommendations were similiar and gives me the information I needed to make a decision. If only a drone could have dropped in and repair it, it would be IDEAL!

Date of experience: January 7, 2026
Canada
1 review
0 helpful votes
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Colon Cancer timeline for treatment
January 17, 2026

After giving the Doctor the timeline of my treatment to date and the plan for surgery within 3 weeks
She reassured me that this was good and gave me a description of what would be happening after my surgical consult. She was very caring and most reassuring.

Date of experience: January 7, 2026
Florida
1 review
0 helpful votes
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Helpful
January 17, 2026

Sadly it just continued to reinforce the fact that I have no power and no rights. Once someone is in prison they're pretty much gone.
The lawyer and nice and explained a few things. I really appreciated the support from MISS.

Date of experience: January 7, 2026
Florida
1 review
0 helpful votes
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Legal advice.
January 17, 2026

They did a good job connecting me with an attorney that could handle my situation and questions. The attorney gave me good advice and helped me out greatly thank you.

Date of experience: January 7, 2026
District of Columbia
1 review
0 helpful votes
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BCM
January 17, 2026

Daniel was very clear on his answers and diagnostics. I have used this service before and was very satisfied last time as ell.

Date of experience: January 7, 2026
Florida
1 review
0 helpful votes
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Filling Taxes
January 17, 2026

I was concerned if I had to file taxes being I purchased a vehicle in 2025 and did know if I needed to file due to the taxes I paid on personal use purchase of a new vehicle.

Date of experience: January 7, 2026
Michigan
1 review
0 helpful votes
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Called regarding puppy eating a Jardiance tablet. Was told what to do and everything worked out great. Happy outcome that could of been much worse. Thank you!

Date of experience: January 7, 2026
New York
1 review
0 helpful votes
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My concern was finally addressed!
January 17, 2026

All perfect! The mechanic was quick to help me, listened closely, asked a few questions and even gave me a good idea what caused the scratches and exactly how to handle them. He was very knowledgeable, polite and gave terrific feedback. So very worth the little bit of money—will use this again—for sure!

Date of experience: January 7, 2026
Florida
1 review
0 helpful votes
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Stereo Mix Issues
January 17, 2026

Having issues with enabling the "Stereo Mix" option for recording internal sounds from my Lenovo ThinkPad. The option was not available in the menu. The tech guided me through updating my sound drivers but it did not solve the issue. He said the Stereo Mix option may not be supported and I may have to reach out Lenovo for further help.

Date of experience: January 7, 2026
Illinois
1 review
0 helpful votes
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Cannot open safe-low battery
January 17, 2026

LuisV0821 gave me all the options for my particular safe, as well as a list of local technicians in case the options did not work. This was done in a very timely manner.

Date of experience: January 7, 2026
Pennsylvania
1 review
0 helpful votes
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Questions that needed clarity
January 17, 2026

My dilemma was finding a lawyer who specialized in social security issues and could help me understand the language on SSA appeal forms. The person who assisted me was a CPA, but had a keen sense of my problem. His Answer was sufficient for me to pursue my situation without any more delay. His name was Tyler and the chat was very productive.

Date of experience: January 7, 2026
Pennsylvania
4 reviews
1 helpful vote
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Unclear membership cost
January 17, 2026

I thought I was being bill $5 and after I got my answers and was charged the $5, I looked at my credit card account and found out I was charged $65. I then looked at my email and found the receipt with the amount written in smaller writing on the right side of the receipt. When I tried to get a refund I was told that the cost was clear. It isn't the only cost I saw was $5, they do a bait and switch and their prices aren't clear. I cancelled the subscription immediately and they won't refund the money and use ai generated responses. Don't use them!

Date of experience: January 7, 2026
Virginia
1 review
0 helpful votes
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Professional
January 17, 2026

He listened and helped me to understand what I was doing it's a really neat person but I'm not technical Suave he gave me the instructions and I follow through on them on them but I still wasn't able to get through it didn't accept my new password

Date of experience: January 7, 2026
Texas
1 review
0 helpful votes
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Drivers license renewal appointment
January 17, 2026

The technician was very helpful. What I am VERY concerned about is that I do not know how to get out of the Just Answer forth dollar monthly charge. I no longer require Just Answer's services. How can I get information on how to disengage from Just Answer now?

Date of experience: January 7, 2026
Tennessee
1 review
0 helpful votes
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The technician checked and advised it was not a fuse issue since the blinker sound is built into the truck's computer system.

Date of experience: January 7, 2026
Pennsylvania
1 review
0 helpful votes
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Crazy Orange Cat
January 16, 2026

My orange cat woke me up early in the morning choking on something. He was severely foaming from the mouth. I didn't have the financial means to take him to the emergency vet. Long story short, Dr. Childress was amazing. She asked all the right questions and quickly eased my mind that he would be ok. She was very thorough and just as kind. I would absolutely reach out to her again should another unexpected situation arise. Thank you from the bottom of my heart!

Date of experience: January 4, 2026
Missouri
1 review
0 helpful votes
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I was given thorough, easy to understand, prompt and professional information. It's an enormous understatement to say it was well worth the cost.

Date of experience: January 4, 2026
Texas
1 review
0 helpful votes
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GE Frontload washer
January 16, 2026

I spent a few minutes describing my issue with the chat bot and was then promptly connected to a technician via phone and he was able to thoroughly walk me through what was need to repair our washing machine. A+

Date of experience: January 6, 2026
Pennsylvania
1 review
0 helpful votes
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Dog ate chicken curry
January 16, 2026

It was very helpful to speak to an actual vet about what happened and what to do next. Onions can be toxic to dogs. He took the time to understand her history, weight age etc. The advice was appropriate and put my mind at ease

Date of experience: January 6, 2026